Simpsons Removals

I would never, ever, ever recommend anyone to use Simpsons Removal firm, unless you want your carpets trashed, your furniture broken and be prepared for additional costs for boxes plus cost for delivery of boxes. It was raining on moving day and No dust sheets, or shoe covers and no mattress covers used, I found my white mattresses on the dirty van floor !!
There was no apology. I am quite shocked as the surveyor who came to the house was polite and promised sheets, covers and boxes etc.

Service cost: £860

The 3 guys allocated turned up exactly as stated, keen to get going. They worked incredibly fast and nothing was too much trouble for them. Before we knew it the lorry was almost full and the house practically empty. There were a number of odd shaped/sized items that probably could have been squeezed on but the guys didn't want to risk it, so ordered another small van to site. Great service all around from Gary, Roy and Alfie even when it started pouring down when unloading, they worked their socks off to get everything off of the lorry and into the new house asap. Thanks to everyone at Simpsons, we highly recommend these guys!

Service cost: £1800

Simpsons turned up promptly and had everything moving like clockwork after a short tour of the house. Within 2 hours the house was clear with minimal damage - most possibly caused by my poor packing. The lorry turned up at our new house within the hour and once again had all contents unloaded into the allocated rooms within a further 2 hours - it was sometimes difficult to keep up with the staff's speed as to where certain items should be placed as some of my location stickers had fallen off during the process. I would highly recommend Simpsons and consider the cost to be great value for money. We will be moving out again within the year and will definitely use Simpsons again.

Service cost: £816

Once the international third party sole trader which Simpsons-UK had given our money to in order to handle delivery and 'destination services' disappeared, Peter Simpson was quick to remind us of the clause in the contract we signed with them that the customer has to pay any costs arising from such circumstances. From then on we were at the mercy of these third parties with virtually no support from Simpsons-UK except long and patronizing emails from Turner demanding us to 'just pay them'. Late delivery, poor communication, loss of money, rude suppliers - it was a horrible experience. If you pay Simpsons-UK to move your possessions internationally you will pay for their poor choice of global agents, which they will not even contract, just prepay with your money. Why use Simpsons-UK at all? Just go and research local contractors in the country you are moving to. Simpsons-UK made our move an awful experience and their replies to others in this list demonstrate their arrogant approach to customer service.

Service cost: £3000

The initial contact with Simpons was quite impressive. A good surveyor and prompt response from the office. They seemed to be very professional. However on moving day they sent one packer (a casual worker) who said 'they didn't realise it was a full-pack at the office.' They managed to get some more people in later in the day but they were running so far behind that we had to leave some things behind. Fortunately our son and his family were moving into the house a few weeks later so there was time to sort it out.
When they arrived at our new home it was raining and they put no cover down on the carpets (which were very light and had just been cleaned).
If you are considering this company - think again!

Service cost: £2000

Never, I repeat NEVER use Simpsons removals.  They refused to unpack any of my furniture apart from 2 beds (which they whinged constantly about) I only found out that it did not include flatpacks on arrival (and everything had been flatpacked) but even the items that hadn't they refused to unpack.  They left me their own rubbish to clear aswell as the debris they were contrated to remove. The delivery men were also intimidating, lazy and rude. On complaining I have basically been tough and I'm lying! Now I wonder where those delivery men get their manners from.. Absolutely appalling company. .

Service cost: £1400

I had a fridge and washing machine in storage with Simpsons for 2 years and they stored both items with the doors shut rendering both items useless. They then refused to replace them by saying that it is there policy to store these items with the doors shut and it was my fault for not drying them out properly. They also damaged quite a few items and at one time refused to believe that I had a complaint although I had asked for and filled in a claim form. In my opinion they are not professional and there staff do not seem to care about your personal property. The speed there drivers drive those vans its surprising that they do not damage more items because I have seen them go past me like the wind. They do not take care with your items and when asked to put items in the garage they just dump it without any thought. It took me 9 months of fighting to get any sort of compensation and that still did not cover the cost of the fridge and washing machine. They seemed to rely on playing the long wait expecting the person with the complaint to give up as they loose the will to fight. In my opinion stay clear. .

Service cost: £1078

I paid Simpsons to ship goods as part of a consolidated container on the 29th of September 2012 to the US East Coast.  At the time of booking, I was assured that while they could not give me definite delivery times, it was normally between 8 - 10 weeks with a maximum of 12 weeks. On that basis I booked with them. I finally received my goods about 24 weeks after I gave it to them - on March 17 2013. Their customer service is very poor - when I asked when I would get my goods, their only response was that in their terms and conditions, they do not guarantee delivery. They then asked me to pay an additional £1,200 if I wanted my goods delivered on time. Alternatively, they  told me to come to their warehouse and take my goods and that they will then charge me for storage!! Without doubt, the worst consumer experience of my life.    .

Service cost: £2000

I wish I’d seen this site before booking Simpsons for my move, I wish I’d thought to look for a review site. I can only agree with what has already been said. Worst moving experience ever. Bought the packing service and was left without phone, internet, microwave and very nearly kettle for 3 days, on the move day they tried to leave before my things were out of the house and then broke my sofa, kitchen table and about 14 other (smaller) things. Total carnage and a complaint isn’t worth the effort (although I have tried). .

Service cost: £1272