Safebound Moving & Storage

If you're looking for a top-notch moving company, Safebound Moving & Storage is the way to go. Moved from Pembroke Pines to Port St. Lucie with them and it was awesome. The consultation at the beginning was really detailed, they gave me a clear estimate. The team on moving day was really impressive, they worked super hard and took care of everything, even the big bulky stuff. They were careful with all my items, treating everything with respect. Even after the move, their customer service checked in to make sure I was happy with everything. For anyone moving in South Florida, you won't find a better service than Safebound.

Move size: 2 Bedroom Home Service cost: $3480

My experience matches many of the negative reviews here — overcharges, subcontracting without disclosure, poor communication, and no resolution after more than a month. I would not recommend this company at all.

I was quoted $2,900 for an interstate two-bedroom move. Before pickup, I called to say I had removed a second bedroom, office, and kitchen contents. That information never reached the pickup team (a third-party carrier). Despite the reduced inventory, I was charged an extra $750 for “increased cubic feet” from added boxes — with no updated calculation or explanation.

The problems didn’t stop there:

Only 20 minutes’ notice before delivery instead of 24 hours

My move was subcontracted twice without my knowledge

Delivery crew failed to reassemble my bed frame

No promised follow-up call after delivery

Driver claimed he couldn’t call because his phone was broken

I first contacted customer service on July 3 and followed up six more times. On July 11, their rep acknowledged mistakes and promised compensation, then went on leave without handing off my case. I’ve requested arbitration details (July 29, Aug 5, Aug 12) but Safebound has refused to provide them, even though they are required to.

Based on my experience, I would avoid this company.

Move size: 1 Bedroom Home Service cost: $3600

It took 4 weeks to deliver which is allowed in the fine print but not the expectation created when signing the contract. No updates given. Most belongings were trashed on arrival, and the company then tells you about the other fine print that says the insurance that we told you was included only pays you $0.60 per pound and most furniture materials are not covered at all. Individuals at the company during the sales process are great but not so much when you have a claim. Be warned.

Move size: 2 Bedroom Home Service cost: $6400

If you're looking for the company with the least integrity in the space, you've found it.

Thousands of dollars worth of items in "air-conditioned" long-term storage were delivered with extensive mold and mildew. They then had the audacity to try and blame it on us.

Told them I was simply looking for the cost of replacement for the items, went through their claims process, and had to chase them down for months to get a response. Ultimately came back with an offer of 40% of the value. I let them know I would not accept it and they said the offers off the table, nothing else you can do then.

The ironic part about all of this is that if you're put on hold with them (which you will be), their hold music talks all about how they "treat your belongings as if they were their own," how "integrity is a key value held by the company," and that "your belongings are stored securely in our air-conditioned warehouses."

This company and its leadership is a joke. DO NOT USE THEM, YOU WILL REGRET IT.

Move size: 4+ Bedroom Home Service cost: $25000

I contracted with this company for my long distance move from California to New Hampshire on June 14th. The movers arrived on time. My box count was exact. However, to my horror the mover told me it would cost an additional 2k! I am completely at a loss. How could that be???? The weak explanation I got from your team was, "Sometimes it goes over". Seriously?! I am a senior living on Social Security Disability. I had to borrow money from a friend. I have no idea how I can ever pay that friend back.

Fast forward 2 weeks. No word from this Company. Chris assured me it never takes more than 2 weeks to deliver. I had to call 3 times before someone told me all my belongings are sitting in a warehouse in Nevada waiting and waiting for a truck that is going my way!! I am in to this for over 5.5k now and I am FURIOUS! I paid 2k more than I should have and now this? This is completely UNACCEPTABLE! No one can give me an ETA. This is by far the worst service I've ever gotten. I don't see how they could possibly have so many positive reviews.

Move size: 1 Bedroom Home Service cost: $5600

For starters, I had to make an emergency move alone. Everyone knows that moving (even with your own people) is a trying experience. The bewildering number of decisions to be made, the priorities to make. That sense of being at the mercy of fate. I checked all 5 stars. I would give this crew 10 if I could. They were that good. The eagerness to do the hard work that movers perform is one thing, but the ability to soothe a worried and nervous customer takes real heart. Your're safe with safebound.

Move size: 1 Bedroom Home Service cost: $580