Safebound Moving & Storage

My reasons for selecting this company for a moving project were based on several reasons:
• Timely responses to my questions
• Their requests for additional information (photos, measurements)
• Discount for an en route drop off
I would use them again because:
• Their movers are thorough and courteous
• I received helpful information after the pickup (i.e. breakdown of my costs for a special situation)
Heads up:
• They have a 4% additional fee if you pay with credit card. I suggest paying by check.

Move size: Partial Move Service cost: $3000

Being in an industry that requires frequent relocations, one every two to three years, I’ve had my fair share of moving experiences. From my first interaction with this company to them placing the very last item in my new house I can’t say enough wonderful things. At no point did I feel like I was being pushed or baited with typical sales lines. I called many times with questions and concerns and last minute changes and there were always more than happy to help. We did use the dedicated truck option to have the whole truck which no other company offered. We opted for a full packing job, let me tell you, I never expected them to take such care and time packing our boxes. I used full packing services before and everything arrived damaged, not this time.

Move size: 4 Bedroom Home Service cost: $13900

I felt compelled to provide a reference for Safebound Logistics after our experience in moving from Massachusetts to North Carolina. After researching about a dozen options, and spending hours reading the fine print it was apparent that the guaranteed Quotations had so many out clauses that nothing was guaranteed…..especially the low ball prices. Just use your common sense, how could they possibly provide you a quote that’s even close to what you’ll be really charged based solely on how many rooms in your house. It also became obvious that most used independent truckers as well as 3rd party local movers at the destination to deliver and unload our possessions. None of them could assure us full responsibility from packing and loading to transportation and storage to delivery and unloading with their own crews and contracts….except Safebound. They came to our house, inventoried everything, identified anything that would need special handling and only then provided their proposal. They were also very flexible in including special terms to satisfy any concerns we had. We were at first petrified with the thought of moving our large house after living there for 22 years, but Safebound Logistics took care of everything. From Mike, their executive sponsor for our move, down to each and every employee (too many to name) involved either on-site or back at their corporate headquarters, they worked hard and did everything necessary to make our move affordable but more importantly stress free. Thank You Mike and Safebound Logistics team!

Move size: 4+ Bedroom Home Service cost: $15000

What a great service safebound logistics provides. Got on a plane to west palm beach from New York, for a little winter break. Loved west palm beach so much that I never left. Called safebound logistics to get a quote to move my personal belongings from my house in Brooklyn, New York, and my business in manalapan, nj. After letting them know that no one will be at the house during the move. They informed me that wouldn’t be a problem, nor is it their first move where the owner is absent. Reassured me all my belongings would be well taken care of. Not the cheapest quote but you know the saying “you get what you pay for”.

I watched the movers on my cameras. They wrapped each individual item with wrapping paper, bubble wrap or moving blankets. Were very careful moving everything through the house. Not a scuff or scratch on the walls. Labeled each item to where it came from in the house. Emailed me an itemized list of what was taken out of the house ( I paid a little extra for that service). Then when my stuff arrived, it was so easy to get settled into my new residence. As to my warehouse move: They packed seven 53 foot trailers nice and neat for easy unpacking. Stored it in their local warehouse until I was ready to move in to my new Florida warehouse. (Paid extra for the storage, but was very fairly priced). All around great seamless experience.

Move size: Commercial Move Service cost: $8500

Most important - my belongings arrived quickly, everything was there, and I don't think anything was damaged (though things are in storage so I won't know for months, until I unpack the boxes). They showed up on time to both pick up for my move, and to deliver my belongings. Shockingly, my stuff arrived in Massachusetts only two days after it was picked up in Virginia.

However, the promises the Safebound salesman made to get my business were false on several fronts. 1) I had belongings coming from both my apartment and a storage unit. The cubic footage for the storage unit was easy (5 x 10 x 5) but the actual measurements (in the truck) for apartment belongings was 50% higher than their estimate - 600 CF vs 397 CF. This resulted in a cost increase of about $750, and they demanded half of that in cash before they would drive away. I can understand being off by a few boxes, but by 50%, after their video review of all parts of my apartment?

2) They used a contractor, not their own trucks (I asked about this in advance, having read the negative reviews about their contractors).

3) The salesman promised tall/large 24" wide wardrobe boxes and brought shorter 18" boxes, so I had to take a lot of hanging clothes and shoes, in my car. Not a huge issue, but why promise what you can't deliver?

4) In addition, on moving day as they took furniture out of my storage unit, they said they would wrap/pad it, but it arrived at its destination completely unwrapped.

I chose Safebound based on their slightly lower price and the overall good reviews, and I was disappointed. Be very wary of any promises they make.

Move size: 2 Bedroom Home Service cost: $3700

Hired these guys after speaking to 4 other movers from a quick online search. I’ll never make the mistake of putting my information online again.

Process was simple and straight forward. Make sure you’re dealing with a real moving company and not some war room as I found out. Stay away from BROKERS. All they want to do is collect a deposit from you like hound dogs.

I spoke with Patric and did a FaceTime call. He showed me the operation and trucks outside. I tried this with other companies and all gave me a different excuse.

Your average Joe with your average 2 bedroom furniture. The movers came out- estimate was based on cubic feet. So It’s Volume based. I had only done weight before which was an absolute nightmare. Ended up taking 200cft more than we anticipated but at least Gerson was able to show me it on site. The trucks have these red lines above that indicate how much space you take up. Once again- Patric was honest and upfront telling me that it was a space reservation.

I never write reviews but the industry is filled with crazy overcharge stories. Do your homework- get a visual. You should never make a decision without having someone look at your stuff.

I would 100% use them again but I’m done moving. This was it for me.

Move size: 2 Bedroom Home Service cost: $4500

For our move from NJ to VA, Safebound quoted us a price of $3,906 based on 629 cubic feet of space needed in the moving truck. In addition, the employee I spoke with told us that what sets Safebound apart from other national moving companies it that it uses it own employees and does not subcontract its moves. This was the prime reason we selected Safebound. Safebound also notes on its website that its movers wear protective equipment as the customer's request in order to to guard against COVID-19.

The reality was far different. First, a subcontractor, CR7 Moving, showed up at our door on moving day. After the foreman checked out all of our items, he said we would require 1,800 cubic feet of space, 3 times higher than Safebound's estimate. The total cost would be $8,675 for a two-bedroom apartment. The movers also did not have masks to wear. The move resulted in several expensive items being damaged. It appeared to us that Safebound was unabashedly dishonest and/or wildly incompetent. Its employee was either incapable of realizing that we would require 3 times the amount of space he quoted or Safebound and CR7 simply engaged in consumer fraud during a period in which both companies may be financially struggling due to COVID-19.

To reiterate, we chose Safebound because it said it had its own employees and did not use subcontractors. This blatant lie resulted in our moving costs doubling and several items being damaged. Even though Safebound did not actually move our things, we felt they were liable.

After the move, we emailed Safebound's president to explain our position and give the company a chance to rectify the situation. In response, we got a cookie-cutter email in which we were instructed to contact the moving company itself to sort out the issue of our damaged items. The response dodged the issue of Safebound's dishonesty and incompetence.

In follow-up correspondence with Safebound's customer support, we have still been getting the run-around. The company simply will not recognize the apparent issues we have raised.

Move size: 2 Bedroom Home Service cost: $8675

I used Safebound for my recent move from California to New York. Their price for a dedicated truck was high, but they guaranteed in their contract that they would be able to deliver five to seven calendar days after picking up. Unfortunately, they didn’t. They delivered late and when I called to say I was unhappy about this, the customer service agent basically shrugged and mumbled something about how I didn’t understand the logistics involved. That’s true! That’s why I trusted (and paid extra for) the delivery time that you guaranteed me. (It was Safebound that came up with that delivery time in the first place.) The agent promised to call me back, but didn’t, and then promised to have her boss call, but he didn’t either. It’s clear that this company has no interest in delivering on their promises. I would not use them again and I would not recommend them to anyone else.

Move size: 1 Bedroom Home Service cost: $17300

It was my second move with Safebound Moving & Storage, and I had used it several times by my husband when he was alive, so my first and only call when I needed a moving company goes to Safebound Moving & Storage. My transition was smooth as planned and all my furniture arrived a day before the expected date. The driver and crew unloaded everything and asked me wherever I wanted to place the furniture and lined the boxes. They are great and made it so easy for me.

Move size: 3 Bedroom Home Service cost: $7238

I just hired Xavier and his team to help in our move. First thing first was to pack up the kitchen. His team were fast and thorough. Then came the move. I went with the four-man crew and they worked hard to get everything done fast, safe, secure, and easy. His team works very hard, and that's a tall compliment given how hot it was! They moved all our stuff without breaking anything, and were very careful to wrap the furniture etc. You won't go wrong with this team.

Move size: 3 Bedroom Home Service cost: $6283

I have moved five times in the past eight years, both locally and internationally. My experience with this company has been the worst of all. One key decisive factor was pricing, which was slightly less than others. But I ended up paying much more. But this is not the only thing that I did not like about the service.

First, the team is not taking necessary COVID measures because they all showed up with no masks on, And they were not very happy to put them on when I gave one to each of them. One of the crew even said he would stay outside because he could not breathe with a mask on. And this was at the end of May when pandemic was pretty much at its peak. When I told this to the office they just said to me that they were not legally forced to wear a mask. But they do advertise they are compliant on this issue, so what is this? False advertising?

My second complain is that they do not take good care of your furniture. I have found dents and scratches on many of my furniture but the one I immediately noticed and informed right away was on a big custom made bookshelf that they had to take apart and put together again. They have scratches and dents all over, and a hole where they assembled it incorrectly. I told the head of the crew that day and he just took a picture and told me to call the office. I called the office the next day and they told me to file a claim with a third party (CSI). I did and now they are not honoring the claim because they said it took too long. And the only reason it took that long was becasue the movers didn´t provide me with the original bill of lading which they apparently absoulutely need. And when I ask the office for it, they took may days to give it to me. CSI takes days to activate the account, it is a long process to fill out everything and they never told me I had a deadline for my claim. They just said they were sorry but I was out of time!

And my third issue with the movers is that they overcharge me. My move was made on a Saturday, and they assured in the office that this was a 1-day job. When crew arrived they said that they don´t know what the office tells customers, but that they didn´t know if it was going to take just one day. So crew and office don´t communicate about the jobs? And of course they took their time just as if they wanted to extend the move 1 day longer. And that is what happened. They left on Saturday without assembling the bookshelf and finish two bed frames. So instead of sending me 1 or 2 crew members at the most, they sent me 4 which were completely unnecessary. They had the work done in less than an hour, not all of them really put out the work and they charged me the transportation (which I understand), 2 hours I didn´t use, of a 4-man crew I didn´t need or use.

Move size: 4 Bedroom Home Service cost: $2392

I hired Safebound for a small move. It would take pages to outline their utter failure to fix multiple issues. Delivery driver insisted on delivering with three hours notice, which was not possible (I was promised at least 24 hours). Delivery driver tried to deliver again, with 3 hours notice, insisting that I pay with cash and pay a "redelivery fee" of $300. I refuse delivery. Weeks later, driver tried to deliver again, with three hours notice, now insisting that I pay cash for "storage fees." I have no idea where my belongings are despite multiple broken promises to fix this issue. Owner ignored me completely when I e-mailed him. DO NOT do business with this company.

Move size: Partial Move Service cost: $1250