Safebound Moving & Storage

I recently chose Safebound to move me from West Palm to Delray. They were flexible with my time constraints of moving out and the date and also I had to change the date on them a few days before and Michael assured me it wasn’t an issue. They showed up on time and even with a few very large items getting into and out of some very tight places, everything couldn’t have went better. I definitely felt like they worked at a fast pace considering it was an hourly billed job. I will be using these guys again and will be suggesting to others.

Move size: 2 Bedroom Home Service cost: $540

I used Safebound Logistics to make my move from San Francisco, CA to Boston, MA and they couldn't have made it easier for me. Mike handled everything from start to finish. Mike had the answers to all my questions and concerns and made the process a lot simpler than I thought it would be. On short notice, I had to relocate to Boston for work and as as result I had to schedule my move with the Safebound last minute. Mike and his team were able to get my belongings across the country in under two weeks. I couldn't be more thankful and thought the least I could do was write a review. Thank you Safebound!

Service cost: $2650

I have moved a few times within the country and every time I tell myself never again mainly because of the sheer scope of the task, stress, and costs that are involved.

Upon speaking to a few moving companies and their representatives I settled on Safebound Logistics.
A couple of reasons ..

1. Was very easy to communicate with them before setting up the move, during the course of the move (receiving updates) and when it was scheduled to be completed. And, of course the rate I was given was very competitive ( and lowest ).

2. My calls were always answered when I placed them ( before during and after ) and they seemed eager to assure me that my Northeast to South Florida move would go just fine even with inclement weather in the horizon.

3. Their quotes of costs and why so was very transparent and they seemed happy to explain. In my past experiences they've been either hidden costs or the movers didn't explain them clearly till it was too late for me to avoid them. Not so in the case with Safebound.

4. Finally, the movers themselves were very professional. They called 24 hours before pick up to notify me. Same thing when they were ready to deliver all my stuff in Lake Worth, Florida. More importantly they moved my stuff from Queens, NY to Lake Worth Florida within the time frame I was originally supplied without any real damage to any of my stuff.

All in all I was happy with the costs, communication, and after sales service provided to me by Safebound Logistics and of course the movers contracted to do the actual job. They were professional and courteous!!

Service cost: $1984

I recently relocated to my home state of Nebraska, I contacted several moving companies for estimates, and Safebound Logistics was very responsive and professional through the entire process.
I had a lot of questions, and Felipe and his team were very helpful and even offered tips and guidance on packing materials, and cost-saving options.
The movers were very efficient and conscientious during the load-in. They kept in contact with me during the trip out to the Midwest (even in the bitter cold, and icy/snowy conditions).
My items arrived safely and secure at the destination.
I would use this company again in a heartbeat!

Service cost: $2000

From Sales Manager, Felipe Carvalho right on to Nathaniel and Patrick - the team who executed our packing and move from the Boston Area to Palm Beach County, Florida, - we received 'Top Gun Service'.

1. Excellent Communication on status and expectation setting throughout the process
2. Paperwork process and incremental payments (credit card accepted for ALL payments 'big plus') at each stage of the set-up and move synchronized perfectly. Final payment was less than the estimate based on the actual final weight of the cargo. Do you think they could have 'faked it' and reported the cargo as heavier? Of course. But they didn't. Think about it.
3. Recommended an auto transport service for our 2 cars which we did use and our cars were waiting for us the same day we got off the plane in Palm Beach.
3. Packing Day - staged items for storage and items to move in to the new home. Everything packed tight. No damage to anything . . . even the cigars were in fine shape!
4. Arrival Day - straight to the storage facility to unload boxes etc., then direct to the new home. Everything unloaded with no damage, unpacked, assembled, and placed. But we still had too much furniture so back to the storage facility (only 1 mile away). We provided a handsome tip to the moving team who earned every penny saving us a great deal of angst.
5. We received a call (not an email survey) today from Sales Manager, Felipe Carvalho to get our impressions of the service while still fresh in our minds. Our answer: "You'll be moving us again once we purchase our new home next year".

C & L Collins.

Move size: 3 Bedroom Home Service cost: $7000

First things first- Communication was beyond my expectation. My employer reached out to 3 Florida based companies to perform this dueling task. Safebound, while pricing wasn’t the cheapest, they also weren’t the most expensive. You get the idea! The movers showed up on the day requested from our coordinators. Our building is ridiculously strict and some of the dock/warehouse guys can be a pain. Shawn from dispatch provided me with his cell phone number since the move was done on a Sunday. I thought that was awesome. Nothing got destroyed, all wrapped properly, loaded with no issues.



Delivery happened to be 1 day later than we discussed but this was a miscommunication between my office manager and our own logistics department. Very polite and knowledgeable crew.

We have another cooperate office in Tampa that needs to be hauled over to our new location and I would not hesitate to call these guys again.

“A”- quality work in my book.

Move size: Office Move Service cost: $3200

As summer is the busiest time of the year in the moving industry and I had to deal with a quickly and unexpected move east, I shopped around and I decided to go with Safebound Logistics, both for the excellent customer service and the very competitive price. Jamie, the representative in charge of my quote and request, was beyond professional, nice and accommodating of several changes in dates that occurred at the last minute. He was always available to take my calls, and followed up consistently with us until we could finalize. The goods took a reasonable amount of time to be shipped, well within standards, and the delivery company in NYC was great and professional. I would highly recommend the SL team, as they ensured a great (if rare) moving experience for our family!

Move size: 1 Bedroom Home Service cost: $2200

I contacted Safebound to help move some very special items, including a Grandfather's clock, from my parents' home to my own. The office staff was terrific in scheduling and following up and making sure we had everything we would need. The movers were so professional and courteous, and very sensitive to the reason for the move. That compassion showed both in their interactions with me and the beautiful job they did delivering the heirlooms to my home. I would highly recommend this company.

Move size: Partial Move Service cost: $1800

Great Service, Great people. My move from Tampa to Delaware couldn't be easier. Filipe has taken care of providing the entire service just by a referral that he got from other vendor whom I was initially approaching to move my goods. Nathaniel & Tom are the actual movers and I am totally satisfied with their work ethics, providing timely status etc. The fun part was my goods had reached a week earlier safely as I wanted. I moved to Delaware a week after that.. All that happened just over calls and the trust Filipe and his team had provided. Thank you so much Filipe, Shawn, Nathaniel & Tom and keep up the great work!

Best,
Ragha.

Move size: 1 Bedroom Home Service cost: $1400

Working with SafeBound Logistics was an excellent experience. From the first website contact and professional and courteous communication to the actual move, all went more smoothly than we could have imagined. The movers were prompt, careful and sensitive to the difficult situation of relocating our 84 year-old mother, both at pickup and at the destination, and then again while moving our precious family heirlooms. I would highly recommend using Felipe and his team at SafeBound Logistics.

Move size: 2 Bedroom Home Service cost: $2400

Very professional. I hired Safebound Logistics for my move very recently. Right from the quote process to delivery of my goods was very prompt and handled very well by the team.

The quote provided to me one of the best and reasonable I had received ( I had quotes from 5 other vendors). They agreed for a 2 day pick up window and 2 day delivery window which most of the others vendors dint agree to.

On the pick up day the guys turned up on time and they handled all my stuff with utmost care and ensured that all the goods were packed and furniture properly padded.

I had also taken the storage option (of 30 days) for my goods. They were very prompt to reach out to me 2 days before the delivery and inform me about the delivery and the driver details.

On the day of delivery the guys were again on time and ensured that all my stuff was unpacked and furniture assembled in my new house.

The best part was they accepted credit card for all the payments and the final amount came out to be very close to the original quote they provided.
Overall, I was very much satisfied with their service and I would recommend them to all my friends.

Move size: 1 Bedroom Home Service cost: $2400

Mike and Felipe were very accommodating to my requests and quick to respond to my deluge of questions throughout the planning, pre-move, and follow-up process for my relocation from New York to DC. It was very important to me to have an open line of communication with them, as I had already started my new job in DC and was not present when their team showed up at my old place in New York to conduct the move. Nonetheless, Felipe and Mike worked with me to plan out the timing and details of the move in order to ensure a seamless delivery of my belongings at the exact time and date I had requested. They assuaged my concerns regarding all aspects of the move and earned my confidence and trust in the quality work that would be performed. I truly appreciated their attentiveness and attention to the very detailed instructions I provided. I highly recommend their services!

Move size: 1 Bedroom Home Service cost: $2300

I've moved quite a bit and I've gotten pretty good at finding high quality, cost-effective moving companies. Safebound was 1 of 5 company's I was gathering quotes from. I tend to choose 2 high end national moving companies as well as three reputable local ones. This allows me to see where my move stands in terms of pricing.

I chose Safebound because of their prompt response, reviews as well and their competitive pricing. One big thing for me was the fact they we're able to get a representative out to us same day.

We had one miscommunication throughout the entire process. Felipe was able to fix the error and make good on the expected delivery date.

Very pleased with the level of service and I give them my recommendation.

Move size: 1 Bedroom Home Service cost: $1950

I recently used Safebound Logistics service for long distance moving. From beginning to end, this was a very good experience. My move was pretty simple but anything could have made it complicated. Felipe in the office was extremely helpful and courteous in setting up the move date and afterwards. I had a quote within an hour or less of calling, I can't say that for the other movers I called. The moving crew were on time and fast! Super pleasant and helpful. Yes I would definitely use them again and recommend to friends and family. Worth every penny, and they were well priced.

Move size: 2 Bedroom Home Service cost: $3300

Safebound Logistics are true professionals. They were friendly and efficient in their duties as well as great at listening to our concerns and needs. Working on a private Super yacht, we require a high professional level of service and these guys went above and beyond. At every stage of the move, they were quick, courteous and very professional especially when dealing with high end furniture. We would definitely use them again and highly recommend them to anyone looking for a moving company who is not only bang on the buck but reliable, friendly and used to dealing with high end goods.

Move size: Commercial Move Service cost: $6000

We are in the middle of a horrible standoff with this company. We hired them for a crosscountry move based on all the positive reviews here, but it's been a disaster. They provided us a binding estimate and promised they would pack, move, and store our stuff. We did a detailed video chat with them to show them every corner of our stuff and discuss packing needs in depth.

On the first day, everything was going to get packed, and the next day loaded on the truck. The movers showed up and everything seemed great. They were efficient and friendly. They kept asking if we wanted certain items packed in cardboard or not. By the end of the first day, they said they were running out of boxes and would need to come the next day. We offered to run to the store to get some more boxes, but they said they could just bring the next day.

They came back the next day with the truck and started loading everything us. The foreman told us we needed to sign an amended estimate for --- wait for it ---- nearly $5000 more than the binding estimate. How could this be? All those cardboard boxes.. $25 bucks or more a pop. So when they wrapped dining table top in about 8 boxes, that was an extra $200. The bottom wrapped in cardboard, another couple hundred bucks worth of cardboard.

Looking at the revised estimate closer, we realized that we weren't even talking to Safebound anymore. they had sent us a completely different company called Budget Moving, a one-star moving company with an F on BBB and tons of complaints. Safebound had NEVER told us they were subcontracting and we never would have approved Budget.

We told the Budget foreman that we would work out pricing differences with Safebound and could not sign the new terms. The foreman told us if we didn't sign they would leave 1/3 of our stuff on the curb and drive off with the rest. He knew that we were closing on our house and needed to be out the next day. I signed the new contract, but crossed off many of the bogus charges and other terms.

At this point, the Budget guys became aggressive with our stuff and started throwing it around and dragging it on the floors. They completely scratched up the hardwood floors. We were so embarrassed for the new owners to see what happened to their beautiful house.

I called Safebound several times that day and the next week to complain, but never got any meaningful response. When they did respond, they said they were standing by their subcontractor. They offered $1000 off the inflated price and would see if they could send someone to fix the floors. But they continued to claim we had 100 more items than in their video conference inventory, now using the subcontractors counting scheme. Over the video conference with Safebound, a King Bed was one item. Now, Budget Moving counted it as seven items - a mattress, a box spring, a frame, and four sides of the bed itself. Multiple that by every piece of furniture and it's easy to see where the "extra" 100 items come from.

We are terrified they are going to keep our items hostage, or it's all going to come back busted. I will update this review when we get out stuff back. I hope it all is resolved, but I want to warn others in the meantime! Proceed with caution!

Move size: 2 Bedroom Home Service cost: $13000

We had an excellent experience with Safebound Logistics. We called a number of different companies knowing that it can be a headache to find a good moving company. These guys came out on top, they were the friendliest and most helpful. The rates were reasonable too.

My wife's father recently passed away and we had to move some of his belongings from Florida to Wisconsin (40+ boxes in total). The items were at two locations. This was a very emotional time for my wife and the thought of going through this moving process was a big stress for her. Right from the start, the team at Safebound Logistics were kind and understanding of our situation. They showed great patience and professionalism when we called a few times to change out some of the items and add additional boxes at the last minute. Nothing seemed too much trouble for them.

All of the items arrived in perfect condition and the driver/mover was very careful when unloading the truck. He was also very polite and professional. I would highly recommend using this company for your moving needs!

Move size: Partial Move Service cost: $3000

I want to thank Safebound for agreeing to move me quickly after the original company cancelled at the last minute leaving me with a house full of staff and no where to go. They were all great guys! From the office team to the movers, I could not be more happy. Worked really hard and fast, and took care of my items as if they were there own. Very friendly and listened to what my needs were and even offered additional help if I needed it. Got along with each other and stayed late into the evening to get the job finished. Thank you for being so easy to deal with! They are the definition of hard work and customer service all wrapped into one. If I could, I would give them an 11/10 for the work they did and the way in which they did it. Nice to know there are services available in local area with local companies that aim to exceed expectations and earn the business. I will use them again and highly recommend their services to anyone looking to make a move.

Move size: 3 Bedroom Home Service cost: $4800

My family and I just relocated from Lake Worth to Jacksonville and couldn’t be any happier. It all started with a google search for movers in our area. Safebound was fairly local so my wife decided to call. Michael came our to our home that same day for an assessment. We explained our situation and he assured me that we were in good hands. When you search the web, there is nothing but horrific stories in this industry. We were anxious, nervous, but felt secure with Michael.

The moving process exceeded our expectations. My wife is the writer in the family- but I said, I was voicing my opinions! Every little details we were told happened. No surcharges, no hidden fees, games, nothing. We picked a not to exceed price- and that's exactly what it was. Im thankful to God that there are still honest people in the service industry. I work in the armed forces and have recommended Safebound to my superiors. Thank you to Michael, the crew, and even Liz in the office. God bless you guys.

Move size: 3 Bedroom Home Service cost: $4200

We were referred to SafeBound from a family friend that had used them before after my husband was suddenly relocated to the Boston area for work. I was a little hesitant at first seeing that it was on such short notice and me being as meticulous as I am when it comes to my home/family items. I have to say though that from the very outset the gentleman that did the home estimate was extremely courteous and professional and took the time to adequately address both my concerns as well as my family's most cherished possessions. I'm sure I drove him crazy with all of my relentless questions about the cost, care and specific time that my things would arrive but he took it all in stride and assured me that I wouldn't have to worry about a thing once the big day arrived, and I have to say he was right. On the day of the move I was a nervous wreck, especially because my husband had already left, but the movers arrived right on time, they were actually a little early which I loved, and took the time to explain to me the process instead of just barging in and empyting the house out as fast as they could. Hopefully they didn't see me biting my nails throughout the day, praying that they didn't drop/scratch the amoire that my grandmother left me or my husbands big screen TV God forbid, but I have to say they treated everything like it was their own, like they knew the importance of what these things meant to me, and for that I am extremely thankful. After we flew up North my heart was still pounding as to the number of things that could go wrong through such an intricate process, but I have to say our friends were right, they showed up right on time, everything in tact, and made the move in as smooth as they did the move out. I can't thank SafeBound enough and would recommend them to anyone that may be hesitant about and cross country move like I was. They are kind, courtious and professional which is all you can really ask for these days. Thanks SafeBound.

Move size: 3 Bedroom Home Service cost: $7900