Safe Ship Moving Services

Anyone who cares about their valuables should not use this company. They do not appear to vet the movers that they contract with to do your move, and the contract that you sign with Safe Ship will be replaced by a contract you will be forced to sign with whatever movers show up for your move. For my move, the moving company that showed up was PackRite (look them up, they have terrible reviews!). The first thing they did was claim that I had 700 cubic feet of items, which was impossible because my things were in a storage space that was no larger than 350 cubic feet. What I would describe as bargaining and extortion ensued after this. They agreed to come down to 400 cubic ft description of my items, then ultimately said that if I handed them the cash that I had in my pocket, they would write down “350 cubic feet” on the new contract that they were making me sign. While this is completely unethical and illegal, it is likely something they are able to get away with since this assessment of “cubic footage” (which is apparently subjective according to them) happens after valuables are loaded into the truck and, with most moves being planned for weeks, people are likely to not have other options. I signed the new document that PackRite forced me to sign, knowing I was in a really terrible situation but not having other options. PackRite did not give me a copy of this contract and then, on the other end, I was told of all sorts of additional fees they were going to charge me (that had been in the contract). Ultimately, many of my items were broken, but the PackRite contract would only have provided insurance coverage of something like $6 per cubic footage regardless of the value of my items. And, my brother and I had to unload everything out of the truck, because the sole mover who showed up claimed that there was a charge for each stair he would have to carry my things up (even though I disclosed all of this to Safe Ship Moving and was led to believe these things were factored into the quote). Throughout this process, the folks at Safe Ship Moving were unhelpful, essentially washing their hands of the situation and making no apologies. Honestly, this situation was heartbreaking and I’m sure they’ve left a lot of heartbreak in their wake. Moving is hard enough as it is, but the amount of time I spent worried about the safety of items I really care about was awful (not to mention all of the additional money this cost me).

Move size: Studio Service cost: $2500

Thank you Safe Ship for the top notch service! It was a last-minute decision of moving to Texas, and we had very little time. Everything had to be carried out quickly, and Safe Ship did just that. My move was scheduled and I was ready to go just after just two days. They were able to provide me with a fair quote for my move that following week. They did all the planning, packed everything securely, loaded safely, transported my things, and delivered all my belongings within a realistic time frame. My movers have been very courteous and quality service too. I would truly do business with them again if I have to move.

Move size: 3 Bedroom Home Service cost: $4986

As someone else stated, Safe Ship Moving is a broker. They have no control over the company that picks up the load or delivers the load. For my move they sub contracted Bay Area Express Moving, I have already left a review for them on Google. Safe Ship really couldn’t care less about my grievances with the move. Several things were wrong. On the day of packing, the crew showed up at the tail end of the 4 hour window. All very polite in nature, but one wreaked of smoke, another like alcohol. Boxes were not stacked on the truck properly, resulting in smashed boxes. Truck was no loaded in a way that would save as much room as possible. We were originally told(multiple times) we could use our card for the pickup and the drop off needed to be money order. I had to go get a money order which was not planned for. Day of delivery was even worse. Items that were told needed to be specially packed were not, despite being charged for such (twice, once when I made the deposit and again with the moving company-which they finally refunded after a fight). However, Safe Ship refused to refund the $200 that I was originally charged by them. Also on the day of moving, they had only the driver and ONE person to unload the entire truck, very poor planning. To top it off it was inclement weather and many of our boxes were left in the rain for a period of time because of the lack of manpower. To make it worse, the one other person who showed up was completely high! Not only that, he had smoked in his car outside of our house!! I don’t care if it’s legal or medical, that’s unprofessional! Called Safe Ship during the delivery, after and the next day to get things sorted out and customer service was terrible. Do not use this company, do yourself a favor and pay the money to do a POD or something actually reputable. For the outrageous cost of the move (2K move than estimated-TWICE) it’s the worst service we have ever received and we have had multiple military moves that were less than glamorous and still better than this. They have zero care for who they contract, and it showed.

Move size: 3 Bedroom Home Service cost: $7548

It sounds like from the other reviews here that I was not alone in my experience with this horrible disgusting company. The sales reps are such smooth talkers it's incredible, but they LIED about almost everything! And there is no way to keep them accountable except through these reviews. DO NOT USE THEIR SERVICE! Summary is the moving company damaged our items ($1500 worth) during the move and when we sent in the damage claims they did not reimburse us even after calling about it every week for 2 months. They kept putting us off to the point where the representative started to say, "Sorry, you're breaking up. Call us later." In addition, a sales rep convinced us to pay an extra $500 to have the movers pack the house for us (which as it turns out they LIED and it was actually $900 on the contract. I just didn't read it carefully enough). They came and started packing but they used gigantic human sized boxes and did not pack our items well, but instead they left plenty of empty space in each box. That's a problem when we are paying for each cubic foot of space on the moving truck. Not only that, they refused to disassemble any of our furniture which took up most of the space. In the end, my partner and I had to start packing ourselves to save space on the truck. We ended up having to throw away and sell last minute half of all of our furniture because we didn't want to pay for the extra space. We only had 930 cubic feet of space to begin with which cost us a little under $9000. We ended up actually only using 890cubic feet and they did not discount the price even after I asked about it. Do not use their service. Just don't.

Move size: 3 Bedroom Home Service cost: $9000

I scheduled my long distance move with save ship weeks in advance. I was told I’d be called 24-48 hours prior for my exact pick up date and time. My pick up date was scheduled for June 21-22. I received my quality assurance call the Friday prior and my price doubled. I think this should have been prior to a few days before so people are aware of the price doubling. Or why not make it at the beginning? I did not add anything but the original call was not as detailed. Then I called to tell them I sold some furniture and my price did not decrease. It was a whole bedroom set that had been sold. I waited patiently for my confirmation of pick up with no call so I called safe ship on Sunday and was told my move may need to be canceled. I was in disbelief as I was moving from Tennesse to Maryland and told this 1-2 days prior to my move. I asked if I could cancel to avoid not having a truck and they refused to give me my deposit but said if they canceled I would get it back. Talk about leaving you hanging. Anyway Monday came and they asked me to move my date to Wednesday which I could not and then called back and said they could do a 9:30pm pick up Tuesday night. At this point I had no choice as I had to be out of my home as I was under a contract to move. Well Tuesday came and guess what the movers showed up at 2am?!?! This was after talking to them several times and being told they were almost there. Had I not called them I probably would have not been contacted. I was told at 9:30 they were coming at 10:40, then at 11:00 they would be there in 30 minutes and then at 12:00 again they weren’t there as they needed a Uhual and so on. It was very unprofessional in my opinion. Safe Ship has third party truckers in which they hire so this is why your move is not guaranteed. If no one picks up your move I guess that’s why you get canceled. Needless to say my truck was packed and pulled out at 4:30am. I tried calling Safe Ship several times that evening and even though they say they are available 24 hours they don’t answer. I was called the next day but they did nothing to make it right. I was also charged for each step on delivery and my brand new memory foam mattress was ripped. But the movers didn’t offer a discount or really seem concerned. They did apologize. I would not recommend Safe Ship to anyone. I also paid for wrapping of my mirror and other furniture but guess what they had no moving blankets and had to use my blankets. I was told it was $75 dollars to wrap a mirror. I think Safe Ship needs to better explain to their customers all of the fees associated with moves. The third party even said they charge to disassemble and reassemble your furniture even though I was told that was included so they did reassemble the bed. Incorrectly so it had to be fixed. All in all it was not worth the $3,600 dollars and for a one bedroom home. Do better Safe Ship.

Move size: 1 Bedroom Home Service cost: $3600