Safe Ship Moving Services

Working with this company was a nightmare from start to finish. The sales people (Giovanni specifically) is unethical, deceitful, and shady. He did a great job at sounding believable and trustworthy. I did an initial moving quote and told them it would not be enough space, they ensured that it was an easy fix we could do closer to the move. As soon as I signed the contract I stopped hearing from them, communication was nonexistent despite several texts and calls to them. On SATURDAY of memorial weekend they called to finalize my move, which more than doubled in price and volume. This left with me with no options as every moving company was closed until Tuesday and I had to be out of my lease by Wednesday. How convenient for them!

I would rather move my entire household of items by bike than use this moving company or work with Giovanni.

Unresponsive once you sign the contract, unethical, intentionally misleading. Made my moving experience an absolute nightmare.

Move size: 2 Bedroom Home Service cost: £6500

Safe Ship Moving Service has made my cross country move one of the most miserable experiences of my lifetime. Please never use this company. They are the worst! They are a broker, so they contract out to find movers to ship your items for the cheapest cost. They usually contract with very inept moving companies.

I went through them to ship my furniture, belongings, and my car. The pick-up date of my car was delayed twice. I confirmed with them weeks before that my car would be picked up by Tuesday, April 25th since I was flying out of Los Angeles the evening of the 25th. The pick-up date was supposed to be April 23rd or 24th. I never received a call from the company with updates. I had to take the initiative to call them multiple times to find out why my car wasn't being picked up. I would call the company and the staff seemed to have no idea why a pick-up time wasn't on file. After days of confusion and no information from the staff, I finally was informed by a manager named Wendy that they company they hired to pick up my car canceled at the last minute and that they couldn't get a truck to pick up my car until Friday, April 28th. I told Wendy that this was unacceptable since I was promised the car would be picked up by April 25th since I was flying out that evening. She said that there was nothing she would do and that I would have to leave my car at a friend's place to be picked up. I had to inconvenience my friend who is a mother and works full time to have my car picked up at her house during working hours. I was happy my friend was willing to help. Wendy would not offer me a discount and was unapologetic to my situation.

Safe Ship Moving Service does not care about its customers and how stressful moving can be. They are only in business to make moving even more stressful than it already is. Please do not use this company.

Service cost: $1500

This company fails on nearly every front. They low ball quotes to get you to agree and then lie as to the actual bid. They did a terrible job transferring my things to a third party shipper from my storage unit who then told it would cost even more money. Then they finally delivered and sent one guy to unload the truck. One person. I complained that it took all day and I lost a day's pay. Finally got them to give me a check for $300 and after fifteen phone calls it finally arrived made out to the wrong person. I did also get a $200 venmo from the third third party shipper. The aggravation was not worth it. They also lost two boxes somewhere and have done nothing to help me locate them. I would never use such a dishonest and deceptive company like this again. Buyer beware!!!

Move size: 1 Bedroom Home Service cost: $3500

I wish there were negative markings to give this company. I hope and pray future families moving see this before going with Safe Ship and Moving and Storage LLC (Midwest Movers). They have both been a disappointment to me in my move. Without writing a book, let me just say----I WAS RIPPED OFF---my move cost close to triple what the original quote was for. After almost a month of trying to communicate with both companies, I got $704 returned for miscalculations----nothing for the real problem-----overcharging and poor services.

I take responsibility for not researching more companies and thinking the number one search on Google would truly be the best-----WRONG!!!!!

I'm not trying to be vindictive-----I just can't imagine another family suffering like I have. This has been physically, mentally and emotionally stressful and still it feels unresolved.

PLEASE---make sure this review gets out there for all to see.

I've read the reviews included and I guess Safe Ship and their carriers live well while we all suffer and have financial hardships due to your lack of professionalism.

Disappointed beyond words.

Move size: 1 Bedroom Home Service cost: $12000

I wouldn't suggest this company to anyone needing to move. The pickup was a day later than the 48 hours pickup window. The delivery was also later than expected and when it finally was deliverd there was a number of items broken/damaged. The list provided for the move seemed to have a number of packaging materials that were not used or used poorly resulting in damage. For example 1 large picture box, 8 medium picture boxes and an XL box, but all our pictures were thrown into one large box with very little packaging paper and most were damaged or broken. We also got a broken tv and desk.

says. There was also quite a few hardware pieces missing with furniture resulting in furniture not put back together correctly and most furniture was beat to crap. The price I was given when I set up the move was a third of what they ended up charging me for the move because the person that initially quoted me didn't put any boxes on the order even though I was adding on their service to box everything for me. When they corrected it they charged for way more boxes than they used but didn't bring enough padding materials for everything in our kitchen and left a bunch of glasses and stuff on the counter that we had to figure out how to package and ship across the country on our own.

Move size: 2 Bedroom Home Service cost: $15000

This moving company is an absolute scam. I wanted to do the research to find a good company that I would not have to worry about. I found a website of top rated movers that has customer reviews and everything on there, and this company was one of the best rated ones on there. I have since discovered that there is no way they did not pay for that spot and for customers to write good reviews. I would not recommend this moving company to anyone, not even my worst enemy. They do not tell you any of the hidden important information until after the contracts are signed. And the contracts really tell you no information because they are so vague. I originally was asked when I needed my things delivered to Iowa. They came back and said based on that date they will pick it up on ___ date to be there when wanted and needed. I then told them that I couldn’t get in until noon so they said they’ll switch the date to the next day instead, I did not think anything of it and from my understanding based on past and present conversations this meant that my things would be delivered that day. When I had not heard anything from anyone from safe ship the day of “move in” I texted, emailed, and finally called numerous times. After fighting to talk to someone and not get brushed off anymore, I was told that even though they picked the furniture up 10 days ago, the 1-10 day count down to deliver does not start until the date I told them I wanted to move in. None of this information was in the contract I signed and the sales person lied to me because they did not tell me any of this. The customer service was rude throughout the entire conversation and threatened to hang up on me numerous times. they did not disclose earlier that they use outside companies and they just “coordinate” the move. After this we were getting different answers constantly about the explanation behind what was happening and why my stuff was not on the way yet. The “manager” then says that there is actually no guarantee that anything will be delivered for 30 days and my items are currently in storage in the same state that they picked them up from. I am now stranded in a new place without any of my furniture, personal belongings, or even clothing. When I would try to ask where my things were the customer service would audibly laugh on the other end. A couple weeks later, I received a call from both the moving company and the movers saying that they were packing up my things and it would get there by the end of the week at the latest. The end of the week came and I heard nothing else so I reached out and they were adamant that they never called, that I was never told that, that I was lying. Finally after showing them my call log they tell me that yeah they did call but the truck had to make an emergency detour to Massachusetts…. From Dallas…. To Iowa. A month after they picked up my things I finally got the text that my stuff was getting delivered. The guy showed up late and without my mattress and full body mirror. All my boxes were broken and bent. Numerous things were scarped, torn, bent, broken, and shattered. He tried to deliver numerous things of someone else’s. And on top of all of this, even though on the phone I was told I would be given a discount, the driver said he was not aware of that so I still had to pay full price. When I called them about the missing items the lady on the phone was basically like someone stole them, we wouldn’t just misplace a mattress, “if someone delivered a nice mattress to your place would you really turn it down” YES SHE SAID THAT. I also found out through this that when you think you are working with an insurance person to PROTECT your things on the move, you are actually waiving all insurance rights and faults (they only have to pay you 60 cents per pound of missing items). I was told I could file a claim but that would take months and I need to go through everything else first because you can only do one claim for all broken and missing items. So I was under the impression that this mattress was long gone or at the very best it would be months before I saw it. I ended up buying a new one because I have now been paying rent in a place for a month without being able to live there. About a week later I got a text from a guy saying hey I have your mattress and I’m delivering it tomorrow. Never heard anything prior from safe ship or next stop about my mattress being located or anything (and they were also late delivering it). This company is shady as hell and doesn’t give a damn about any of their customers as long as they get their checks. Also the most unprofessional people I have ever spoken to. They told me numerous times that they were going to fire people on my behalf, like no that is not what I want and you don’t say that to a customer! DO NOT SIGN A CONTRACT WITH THESE THIEVES. This company needs to be shut down IMMEDIATELY. ZERO STARS. ZERO OUT OF TEN.

Move size: 1 Bedroom Home Service cost: $2400

CHANCES ARE THAT IF YOU ARE HERE TO POST A REVIEW, ITS PROBABLY TOO LATE

AND MORE THAN LIKELY GOT RIPPED OFF!

First, off this is NOT a moving company they are brokers - Who basically get paid for NOTHING ! Except, RIP YOU OFF !!!!

These scammers are extremely talented & good and selling you a dream. They are NOTHING but smoke and mirrors…They have a license to steal, they ask you to send the money via bank wire , Which is designed to make it difficult for you to retrieve your money back !

FRAUD SCAM COMPANY !!! They will quote you one price and even negotiate with you and make you think you are getting a great deal , again it’s all smoke and mirrors …

Once, they take your deposit - ITS OVER !

I attempted to get my “money back”

But, Snake Ship employee told me I couldn’t get a refund, boxing me in , & basically forcing me to deal with them.

That or lose my 2,100$+ deposit …I checked with my bank and they said once you wire (ACH) your money its pretty much - GONE ! Snake Ship knows this …I made the mistake of not looking further into their criminal practices before hiring them , they pay for their Google reviews to pop up on top ….

I found out and read the Horror stories

( reviews ) after I sent them the money , and I brought it to their attention… I expressed my concern , & questioned their reputation and their quality of service. I asked, why so many people that do not know each other from all parts of the country, are having and posting the same repetitive horrific, nightmare of an experience. Their answer, was to simply blame it on the customer -“Customers Lie” “ Customers, will say they have 15 boxes and they really have 30 “ blah, blah, blah …This Is nonsense I was told …I wanted so bad to believe them & I went over my items / inventory 3x !!!!! 3x !!!!!! As, to avoid what happened to others , happening to me…

I made it LOUD AND CLEAR , to SNAKE SHIP THAT I DO NOT WANT TO BE SCAMMED !!! And I was reassured that it wouldn’t happen as long as I’m honest …I was even told if I had any problems to contact them and they would clear to situation. But it happened -

The day ( Petra ) Movers arrive… Snake Ship, abandoned me… They did answer the 1st call said they were going to place a call and disappear , wouldn’t answer my calls for help.

I was in a position, where I gave notice to my landlord that I was vacating my apartment, so I only had days away to the deadline. Snake Ship, quoted my move to be 600 cubic Square Ft.

Petra movers DOUBLED IT !!! To 1,200 cubic square feet !!!! I do not know how these guys are still in business ? If, I were able to give ZERO stars I would .!!!!!!

Move size: 2 Bedroom Home Service cost: $9000

Don't make my mistake. Don't book with the company before doing your research. I booked with these people because I called & got a great price. There's a reason they are so cheap. After I booked, I decided to google them. The number of 1 star reviews from Consumer Affairs to Better Business Bureau & more led me to cancel. I was having items moved from my 75 year old mother's house & did not want to put her through the stress of what countless others stated, which you should read for yourself. My experience in the cancellation process was highly stressful and hostile on the part of the company. I spoke with Connor to cancel & he held me hostage on the phone. I know it sounds dramatic, but it's the perfect word for what that experience felt like. He continuously said he'd process my cancellation, BUT not until he told me how amazing the company was and said ALL the bad reviews were fake. I'm sorry, who has that much time or creativity to leave so many falsified bad reviews??

I kept telling him I don't need to hear it, I just want to part ways. He refused to complete my cancellation & refund. After ten minutes of being told how great the company is despite me saying I genuinely don't care I'm not risking putting my mother through any of their stress, I finally asked him to transfer me to his manager. He sent me over to Michael. This "manager" actually hung up on me. Michael told me Safe Ship is the "best" moving company and when I said "clearly the reviews show otherwise", he hung up!! I genuinely do not know if my refund or cancellation was processed & honestly, I'm terrified to call again because these people are so unbelievably inconsiderate. If this was any insight into how the move would have gone, I made the right choice to cancel. You should too.

Move size: 2 Bedroom Home Service cost: $2500

Horrible experience. Their salesman will tell you whatever you want to hear but once they have your money they'll stop responding to you. Safe Ship is a broker that hire a moving company for you and they claim they vette all their moving contractors. But apparently to pass this review all you have to have is a pulse. They hired Bentley moving for us. They were a month late, double the quote, thousands of dollars worth of items is missing or damaged. Bentley stopped answering the phone months ago and Safe Ship will never call you back. The very little contact we've had with Safe Ship is just for them to tell us they're a broker and have 0 liability in this. The way I see it is they had one job; hire a competent moving company and they absolutely failed to do that. Their customer service is a joke; long hold times and canned copy/paste responses. All while my family was basically camping in our new home and spending thousands to replace these missing items. Of course I have a claim open, but they have been 0 help and the company they hired has completely disappeared. Like I said they're a scam, run as far away from this company as you can. I'd wager their positive reviews are bought. They offered us $300 to take down some negative reviews, so I'm fairly sure the little bit of positive feedback they have has been purchased. Don't hire this moving brokerage group.

Move size: 3 Bedroom Home Service cost: $5000