Safe Ship Moving Services

DO NOT USE THEM!!! I am beyond furious at Safe Ship. Recently the movers came at 7:30pm (1.5 hours later than agreed upon) and they did not leave until 2am. I have 3 children that this move disrupted in a very harmful way. What upsets me the most right now is that they quoted me 768 cubic feet for all of my things and it was only HALF of what I needed to move. I was only able to get the movers to take the big furniture and even that was 200 cubic feet more than what they quoted me for everything that I told them that needed to be moved. Now I have to make arrangements at the very last minute for everything else that needs to be moved. Not to mention that this is going to cost me about $1,000 more than I was told. I understand if I needed a little more room and they still took everything but I was over and they only took half of what I needed to be taken. Even the driver looked at the list and told me that the estimate was way off. I was very honest and very precise in what I said I needed to move. Especially with QA. Safe Ship is horrible at estimations. They claim to be a veteran owned organization but I seriously doubt that. Safe Ship stabbed me in the back and hurt my children. And they caused me to spend thousands of more dollars than any of their estimations. I also had to get additional storage and hire another mover to help that will drive up my moving costs even higher. DO NOT USE THEM!!!higher.

Move size: 3 Bedroom Home Service cost: $7000

When I initially spoke with Mia (Sr. Logistics Coordinator), I felt incredibly comfortable and reassured based on several of our conversations, the length of time she spent going over detailed information. So I paid a $1,200 non-refundable deposit (no services yet provided). Then I received notification that Mia is no longer with the company and when I called to obtain more information (as I am a month out from my move... to another state... and trying my best to plan and be prepared), I had the displeasure of speaking to Michelle, allegedly the Manager. Not only did she speak while I was speaking, so the entire conversation was us both speaking at the same time, but no additional information could be/was obtained during the call. She continued to tell me that she wouldn't be able to narrow down the 1-10 day delivery (after items are picked up). How might someone who has zero belongings know where they are to travel to be present when the movers do arrive at destination? Furthermore, Michelle advised that by paying more money ($1 per mile) was the only way to guarantee a 1-2 day move, otherwise all your belongings could be loaded, unloaded, and re-loaded onto multiple trucks before finally arriving. In my mind, the less loading and unloading would minimize damage and increase efficiency. I understood that was exactly what their dispatch team did, was coordinate all of the logistics in advance so that a clear and proper order of pick-ups and drop-offs were planned based on each truck and moving team?? I was also advised at the time of my booking there would be 4 movers arriving (1 foreman & 3 movers) so I'm extremely concerned to read that was not the situation for other moves based on reviews. Then to make matters worse, Michelle makes a comment (implying my move isn't important or that somehow, I shouldn't be concerned) because it is still a month away. Exactly, I am doing everything I can to ensure the smoothest out-of-state move possible (as opposed to waiting until the day before as she shared, she personally did recently... good for you Michelle, some of us prefer to have a plan). I am completely nervous now and unsettled about using Safe Ship and do not know what to do... I either lose the $1,200 deposit and find another company or stick with them but based on all of the reviews, they seem to broker with terrible moving companies and then simply hide behind their contract saying we have no control, or say, in what happens... well then why are you involved in process at all if not to help?!

Already completely discouraged and dissatisfied.

~M. Ryan

Move size: 1 Bedroom Home Service cost: $2200

Never again will we use a moving service "broker." Safe Ship brokered our move. From start to finish: terrible communication (hard to even reach a human being); the move took 30 full days when we were told verbally it would be 4 days (and yes, we know the moving company is "allowed" to take 30 days, but that was not how our move was characterized); even though we provided a detailed inventory, we ended up paying HUNDREDS more than we were told it would cost, AND we had to move another truckload ourselves, and the load we moved (a month after we left our old home for our new one) arrived literally 30 minutes before the moving van did - we lived with an air mattress and a suitcase of clothing for a month; throughout this nightmare, Safe Ship kept saying "call the moving service" even though SS was "our" contact, "our" broker, "our" first line of communication. Terrible experience overall ... stressful, financially painful.

Move size: 3 Bedroom Home Service cost: $2900

Beware don't believe this company. After you pay your money, its down hill from there. Seniors please don't patronize this company. You are charged $600 dollars for them to make a phone call and your delivery is late. We will file a complaint. We were given false information and charged an additional $900 for weight fees coming from information given from an employee of this company that was wrong. Beware Seniors don't believe the hype. We will never forget how we were treated and check the BBB for information. They tell you the conversations are recorded, so you need to go back and see that your employees are telling customers anything to get a sale. God sees all and the Seniors should not be treated in this fashion. You are not a reputable company. We saw that this was a veteran ran company, so really this is how you treat people. Shame on you. This experience was stressful. We felt like hostages. Never again.

Service cost: $22000

Safe Ship did a phone estimate of my inventory. Movers (not actual safe ship workers, but a company contracted by safe shop to do the job) showed up on moving day and tried to tell me that my cubic footage was double then what was given over the phone. I expected a small change as I am aware that uneven items and things like moving blankets take up space. But not double. Additionally, I removed 2 large items from the move that were on the initial estimate. The mover tried to say my stuff was 1300 cubic feet. And the original estimate was 600. I ended up telling the movers to leave and I went with another company. Actual cubic footage with the new company was 700 cubic feet.

So safe ship essentially price matched to win the business, took a "non refundable" deposit from me, and then contracted a company who tried to double the square footage to make their money back.

Move size: 2 Bedroom Home Service cost: $3900

I will post more as soon as I calm down!

FOR THOSE PROSPECTIVE CUSTOMERS DO NOT USE THIS COMPANY! Spend near $4700 for 921 cubic foot of household items from Va to Fl, with a $1600 up front reservation fee 1st red flag, I paid the fee and was given a pickup date of 23 Jan, the movers arrived 90 mins later these movers were from Long Distance Van Lines a 1-star company from union NJ, they looked at my storage unit and told me it was more then 921 cu ft and that I needed to pay and additonal $2000 cash (only) 2nd red flag, after some back and forth with their “management” and the “customer service” from safeship moving I told them to forget it and I want my money back, I was told that if they departed the premises I would forfeit my $1600 deposit bc it was outside of the 3 day refund window!!! They kept on pressing for me to accept the $2k cash on top of the $4700 quoted to take all my household goods. Fuming at this point, I told them to take 921 cu ft of items that I had boxed and packaged neatly to include a washer and dryer set that is a couple months new, they packed “921 cu ft” of items, half of the stuff I needed moved and wanted cash for the remaining balance of the $4700, 3rd red flag, I paid them since I have a bill of lading and it was the only method of payment that was allowed. 5 days later no phone call, no updates and the foreman of the pickup quit. I reached out to a +1 (551) 430-1208 number and was told my stuff would be loaded on tuesday jan 31, with and estimated deliver outside of the original 7-10 day window, bit my tongue since they have my stuff. Friday rolls around Feb 3rd before they finally loaded my stuff, and deliver happened today Feb 6, 15 days and $4700 later shattered glass everywhere, truck arrived looking like a garbage truck, stuff were just thrown in there fragile boxes smashed, and a 5-7pm window ended up being around 8:45pm with 1 mover (door to door is what was agreed) thanks to a few neighbors items were offloaded. Please take your money and pay more for a company that has their own truck and movers and not one that farms out their contacts to the crappiest bidder. A formal complaint will be submitted to BBB but posting this quick review to save potential victims from this company.

Move size: Partial Move Service cost: $4317

Please run the other way. Our original quote was about $5500, then after a 3 hour quality control call where we went over EVERY item I had, dimensions and all, the price jumped up to $8300 and when the movers came the final price was $13,000. They even brought a second truck knowing they would need it even though the estimate they gave me said we wouldn't even use a full truck. A $7,500 price difference from the estimated quote is absolute robbery. I talked with everyone I could, and I pride myself on integrity and shared literally everything we owned, but all they could say is the system they use for estimates doesn't take in consideration items that can't be stacked. That's BS in my book. I truly feel like this is a bate and switch company. We booked this moving company because we have 3 kids that are age 2 and under and I am pregnant, so I wanted to take the stress of moving away, but all this company did was add an immense amount of stress and literally drained our savings. So please, please book with a different a different company.

Move size: 3 Bedroom Home Service cost: $13000

Horrible moving brokers! This is a bait and switch. I did a FaceTime virtual estimate with Darren. Spoke with Wendy in customer service and Bud their manager. Giovanni was a moving consultant. Rachel was the manager.To get the job, they will say anything. They will always be available. They lie and when there are problems they keep ignore your call or tell you they are speaking with their manager to advocate for you.

Typical as with the other complaints:

1) SS estimate (mine was a FaceTime call and I showed Darren everything in my house) of course the movers on moving day, said SS did not give accurate Cubic feet. My bid increased $3400.

2) we were told we would have Atlas movers. Instead 3 Egyptian guys who couldn’t speak English came with 2 trucks painted over that were previously 2 men & a truck…

They were late. It took them 14 hours to load a 3 bedroom home. They hired day labors that were drug addicts who walked off the job. Moved all our furniture on the lawn, rained on our furniture and ruined so many antiques.

They finally loaded the 2 trucks and were done at 2:30 am

Met us at 7:00 pm (night time, total sketchy) the next night with our stuff. We just wanted our items. SS would not help. As stated above, kept saying we will call you back, we are trying to advocate for you.

Safe ship is HORRIBLE! Do not use them. Go with Mayflower or another large reputable company.

Safe ship: don’t you dare respond. Scamming customers, lying, you are doing horrible things to your customers. Imagine if someone treated your mother or sister like you are allowing these companies to treat people. SS is doing great now but trust me, one day SS will be investigated and justice will be done.

Move size: 3 Bedroom Home Service cost: $16000