Safe Ship Moving Services

They picked my stuff up on a Friday July 15th and it is now Thursday 21st and I just called to see when my stuff will be delivered and the customer person said that the driver said it will be another five days, the 26th before I get my things she said I am on a “shared” route. I start my new job on the 26th. They didn’t tell me this in the beginning, they were so nice and agreeable just to get my business!!! In the beginning they told me it would be 7 days to get my delivery. I informed her that I start my new job next week and purposely didn’t start my job, this week, so I could be available for the delivery because there isn’t anyone else available. They use the excuse that “Truck breakdowns, accidents, traffic challenges, natural disasters, changes in carrier routes, severe weather, and staffing fluctuations are just a few unusual reasons why your delivery can be delayed.” And if I wanted it earlier it would be an extra $1.00 per mile which come to over $330 more on top of the almost $4,000.00 I am paying. Luckily I didn’t let them take my important stuff but I did let them take my most of my clothes so I am scrambling to find/buy stuff to wear. I should have looked at the reviews before I booked this company because this looks like a pattern of theirs. I am stuck now waiting on my stuff, please get specifics before you higher a this moving company or just rent a Uhaul or Penske truck and hiring movers and doing it yourself!!! It would be cheaper and less stressful!!!!

Move size: 1 Bedroom Home Service cost: $2900

WARNING - DO NOT USE THIS COMPANY, Repeat – DO NOT USE THIS COMPANY! THIS WAS NOTHING LESS THAN A GAME OF BAIT AND SWITCH. I was intentionally swayed and swindled into an agreement based on an estimate that was purposely and grossly underestimated with the sole purpose of baiting me into an agreement with Safe Ship full knowing that the movers who they outsourced my move would calc it at a much higher rate. Every single item that was stated in my agreement with Safe Ship was a lie. It ended up costing me twice what was originally estimated by Derek Jones with Safe Ship. I got screwed! And, the movers didn't show up until 10:15 at night - finishing up at 2:15 am. This was the biggest mistake of my life and it cost me dearly!!! Don't let this happen to you!!!

Move size: Partial Move Service cost: $6500

Highly DO NOT recommend. This company swindled us and we didn't even get movers to move us.

We signed an agreement for a certain amount of space, paid a deposit, and upon final verification of goods was asked for more money. We agreed and paid an additional deposit because we knew we had more item, even though from the very beginning I had explained how much we had. The sales rep extremely under estimated.

On move day an unmarked white truck appeared LATE.When they assessed our items their bosses requested an additional amount. We had SafeShip negotiate on our behalf to an agreed upon number that we could actually afford (the moving company safeship hired was asking for $8000 more!!!!!!) After we all came to an agreement, we asked the movers to begin loading... and they left claiming their boss CANCELLED THE MOVE. Safeship could not get another moving company in the needed time. They said if we gave them another week they could find someone but we needed to be out of our townhouse the next day AS THEY KNEW!!!!! We asked for our deposits back since services were not rendered.... THEIR HIRED MOVERS DENIED US.

We spoke with Max in billing who agreed to refund us 100% of our deposit. Turns out Max got in trouble and instead of calling us to apologize and stick to HIS WORD we were only refunded $500. He pretty much told us too bad, and they were keeping the remaining $735 for services rendered... even though THEY DID NOT GET US REPLACEMENT MOVERS. Their end of the contract was not kept. They also threatened to claim any disputes we made a fraudulent and to tell authorities. So not only did we not get any movers from this company, they stole our money, they stole our trust, and we are telling everyone we know and everyone on social media to STAY FAR AWAY FROM SAFESHIP. This was supposed to make our move easier but instead we are out an extreme amount of money and had to handle everything ourselves THE DAY WE WERE SUPPOSED TO VACATE our property. I am livid.

Move size: 2 Bedroom Home Service cost: $4500

Prepare yourself, this is a long review. We used Safe Ship Moving to move from Texas to California in May. After talking to a few moving companies, we decide that Safe Ship sounded the best based on reviews. My initial phone call was with Blake, where I talked on the phone with him for over an hour detailing every single item in our home that we would be taking with us to California. Whether it was a large item or an item that would go in a box. Based on that price that he gave me, it seemed very fair and we knew that it was possible that when they arrived that it could be more than what he quoted us (give or take a few hundred dollars).

Fast forward about three days before the moving company was supposed to come pick up our stuff. We receive a phone call from another person from Safe Ship Moving asking about an update on the number of boxes and other things that we had. We updated him on the number of small, medium and large boxes as well as any totes and large bags that we had as these were the only updates to what we were bringing.

Based on the new number of boxes and totes we provided to this person from Safe Ship Moving the cost of moving went up about $1000. We agreed with it because we kind of had no option at that point.

Fast forward to the date when the moving truck came, three individuals showed up from Geo Van Lines based out of DFW. So, this is when we found out that Safe Ship Moving just hands off their customers to a random moving company.

When we were shown the Bill of Lading/item inventory, we noticed that MANY of the big items that I told Blake about were not listed, as well as the number of boxes I told the second person I spoke to from Safe Ship.

This meant that the cubic feet (which is how you get charged) was off by a lot. Geo Van Lines still put everything in the truck but once the new amount to the items Safe Ship did not add ,even though we mentioned it during the quote, our fee went up by almost $3000.

This was absolutely financially straining. To be told one amount then within a few days your cost to move goes up by $4000.

On Safe Ships contract it states that all moving supplies would be covered but when the moving company showed up, we were charged for every single role of tape, every moving blanket and every box that they used which is not what we were told. It’s even listed in the contract with Safe Ship. The moving company says that once the Safe Ship hands over the paperwork to them, whatever Safe Ship says does not apply anymore.

Also, when we spoke to Blake, he said that because we’re doing a long distance move the items would stay on the same truck the whole move, and that we would receive our items quickly because of the long distance and not sharing a truck with anyone else. But then when we spoke to Geo Van Lines they told us that they are picking up with the truck the had and then it would be placed on an 18 wheeler and if the 18 wheeler could not fit in the drop off point than we would get charged another fee because they would have to unload everything and put it back onto a box truck.

At this point we were so angry and upset with Safe Ship for not being honest with the move. The fees and extra costs were just adding up so much and we hadn’t even left Texas.

Fortunately, our items did show up about 10 days later in a 26-foot box truck, so we were not charged another fee. We had many dented and broken items and did submit a claim to Geo Van Lines only to be offered $35 for hundreds of dollars’ worth of damaged items. On top of that we would have had to pay to get a notary for that refund.

We learned a hard financial lesson and will NEVER use Safe Ship and wouldn’t even recommend them to our worst enemy. U-Haul will be the best option for anyone. Don’t get stuck with a moving company that will literally charge you an arm and a leg for everything the day of your move, they know you have no options at that point.

Move size: 2 Bedroom Home Service cost: $9000

Safe ship should be avoided at all cost. They sound nice and professional when you call to get a quote. Once you pay the initial non refundable deposit to them they careless. They are just brokers and the people they send to pick and deliver you things careless about keeping them safe. When I received my things, they had damaged the most important of my furnitures and did not seem to care. I feel betrayed and hurt cos I am having to look for money to buy and fix things that were not planned for . AVOID USING THIS COMPANY!!!

Move size: 1 Bedroom Home Service cost: $4500

Every step of the way this company increased the price. They are not a moving company, but rather bait and switch experts. The original estimate has now increased three fold and I still don't have furniture. I was told the furniture is in Florida last week and now they said it could be another week. Allen Tiller was the first person who seemed honest, but not and then Quality control Brendan Fox helped double the price. Do Not Trust anyone in this company. I don't like to give names, but just in case this company goes out of business and sets up again, beware of these two. After three calls for delivery I was told another week.

Do Not use this company!

Move size: 2 Bedroom Home Service cost: $9600

This is the worst company I have ever used. First they are a broker company so the actual mover they used on pick up was horrible and did not show up the day they said they would and I had to be the one to call them and see where they were. Second the estimate that I was given over the phone ended being completely off and I was required to pay double the amount on the day of pick up despite the amount of stuff I had being exactly what I told them. Third it has been 6 weeks since my stuff was picked up and there is still no guarantee when my stuff is I’ll arrive. Fourth it is very rare for someone to call you back to discuss the issues you are having and there has been no compensation for anything that has been wrong at the fault of the company and the carrier. I am not the type of person to ever write reviews so please consider this review strongly before ever using this company.

Move size: 2 Bedroom Home Service cost: $6000

I will preach it on every website I can find. Do NOT use these people. Like most of the realistic reviews on this page, you will 100% be lied to, stuck, and cheated. Every word that has come out of these people's mouth has been an absolute lie except my pick up date. Again, like many reviews here, my quote doubled despite no inventory changes. Was told so many things about the move itself that were just a complete lie. My delivery date is an even bigger joke. They sourced the job to Eco Van Lines and almost a week later my stuff hasn't left the town I moved from. My car was sourced to a different company and the truck has broken down 3 different times and is still not here 3 days after it was supposed to be. If I was capable of moving a bed on my my own and driving a U-Haul, I would take that 10 times over these people. BEWARE! USE MAYFLOWER/ALLIED/UNITED/ETC!

Move size: 1 Bedroom Home Service cost: $7100

We hired safe ship moving to transport and store our belongings from July and then deliver in early September. We sent a full, detailed inventory in order to get a fair estimate. The moving company initially gave us a window of noon until 3:00 PM but failed to show until 9:20 PM. By that point we had moved everything to the curb ourselves to expedite packing. The movers estimated a 6 hour window to pack the truck but with our help they were able to finish in 3 hours. They did not give us the sheet with all of the inventory and extra items until after they loaded up the truck, and then at 12:30 am, they asked me to sign the totally illegible paper listing our “extra items” and pay an extra $1,600 on the spot without a clear explanation of the price increase, or else they wouldn’t take our items that were already in the truck. We were so exhausted we felt forced and harassed into signing.

The next business day I called safe ship to find out what happened. They promised to look into this and shared my concern that I was being taken advantage of. They promised to call me back within a few days. It’s now been over a week and I still have not heard anything to resolve this issue. To say I am disappointed with safe ship is an understatement. It seems they wildly underestimate the cost to get you to sign with them and then the price somehow increases by 50%. They don’t stand by their movers and they don’t seem to care about us once the job is complete. I would not recommend using them in the future.

Move size: Studio Service cost: $4800