Safe Ship Moving Services

Safe Ship Moving & Storage are amazing. Loved that they showed up in masks and taking extra precautions during this COVID time. The guys were very friendly and professional. The moved my Grandmother bedroom furniture to my house. The furniture was handmade from early 1900s. The guys without an issue, wrapped each piece with extra padding, taking great care, and pride. They also unpacked it and set everything back up without an issue. They will be my first call for all my moving needs.

Move size: 2 Bedroom Home Service cost: $2900

I have recent using Safe Ship Moving Services, it is good at beginning but after the deposit $965 was paid the attitude was changed. The customer should know Safe Ship Moving Services is not a real moving company. it is just a broker! During picking up the previous price is changed from $705 to $1700 for the 2nd payment. after negotiating I felt that agent from Safe Ship Moving Services was not in my side and she cooperate with the local mover Luxury moving company to force me accept high price during picking up. it was a very bad experience. Do not believe Safe Ship Moving Services contract price!

Move size: Studio Service cost: $3561

Short version - They made multiple mistakes, hired criminals to move (steal) our stuff, owned up to their mistakes, promised to partially refund my money (never did), and lied to the Better Business Bureau about the situation without providing evidence of their false claims. It happened to me, it can happen to you.

Extended version - I specifically asked for the contract to include a full 26-foot truck. They took an inventory of my items and wrote the contract for the cubic feet based on the inventory (not to include the additional boxes that will be needed). They assured me the contract included a 26-foot truck which is audio recorded and confirmed by Michelle Rodriguez and the Office Manager. I also paid extra for the Premium Packing package. They hired Your Way Movers, LLC to do the job for them. This LLC turns out to be a criminal company. They took 10.5 hours to complete the job, broke multiple items, did not pack or protect any items other than items found in the kitchen, and stole multiple items as well. This LLC did not mention any concerns about the contract until the truck was full and then demanded me pay them additional money since the contract was written only noting the cubic feet from the inventory list (not including boxes). I expressed concern and discomfort with the situation but Safe Ship advised me to sign the documentation agreeing to pay additional money with the idea that we would problem-solve this matter before delivery. I again expressed my concern and discomfort with the situation but Safe Ship advised me to pay additional money to the criminal LLC to have my items delivered and I would be offered a rebate/refund to compensate for the errors made by Safe Ship. The difference between what I asked the contract to include and what I ended up needing to pay extra was $2,064.19 and the Premium Packing package that the criminal LLC did not adhere to was an additional $1,276. Totaling $3,340.19 of faulty contracting and undelivered services (packing). After a month and a half of back-and-forth with customer service, I was offered a $445 rebate by Michelle Rodriguez and the Office Manager, which they said I should receive after I provide them my evidence (pictures, etc) of damaged goods/items so that they could file a report/claim against the criminal LLC and promised to initiate a claim for me against the LLC as well which I would need to confirm and submit myself. I expressed concern and discomfort with only receiving $445 back after explicitly asking for a full 26-foot truck and expressing discomfort about their advice to sign contracts for additional money the entire time and still not receiving the full services I paid for. They said they would continue to work on my case to see if they can get approved for a higher rebate once they receive my evidence against the LLC. I gave them the evidence, they filed claims on their behalf and I haven't heard back from them since. It has now been almost 2 months that they have been ignoring my calls and not responding to emails. I have not received any rebate of any kind. I contacted Better Business Bureau about these concerns and they said "we have completed our contractual obligations to you" "Safe Ship Customer Service has been in contact with you every step of the way as thoroughly noted in your Customer file" and "Your inventory and article list more than doubled." I rejected their response as there is no evidence of customer service being in contact with me after they were provided the pictures to file claims against the LLC to protect their company, I paid for services I did not receive (packing) and I expressed concern about the contracts the entire way through while I was continually advised to keep signing to pay more money, and the contract with the inventory list was written for 1277 cf while a 26-foot truck holds approximately 1700 cf which means that it would be impossible for the 26-foot truck to carry double my inventory list (2554 cf) if that were the case. I asked Safe Ship to again refund/rebate my money and to provide evidence of their false claims/lies to the Better Business Bureau and I have yet to see any action from their end.

Move size: 2 Bedroom Home Service cost: $10952

I thought it was just me but apparently not. We had made an estimate, it was 4K initially. The week of, we were told to overestimate instead of underestimate the space we would use. Then, if we used less space, we would get our money back on space not used, since the company told us to overestimate. Turns out, doesn’t matter how much space you safe, you’re paying the estimate. Bud really cheated us out of our money based on this. I’m wondering if there’s an open class action lawsuit regarding this because I’ve seen similar issue for this company on every site. Hoping the company does right by me and at least refunds my security deposit. I would have cancelled if I knew how dishonest it would’ve been.

Move size: 2 Bedroom Home Service cost: $8536

The fact my estimate was half the price than most other moving companies should have been my 1st red flag. But the gentleman that did my estimate explained their process a little so it made sense and sold it to me as I’d be supporting Veterans by using their services. I was very detailed in my estimate letting them know ALL of my big items, about how many boxes/bins I had, exactly how big my storage unit was, etc. THE ENTIRE PROCESS AFTER THIS WAS TERRIBLE!! When you schedule your move, you have the date you WANT and they require the very next day to be your “back up day” which I was told was only for unforeseen circumstances like weather emergencies or transportation emergencies etc. Fast forward to closer to move day, they decide they are going to do it on my “back up day” rather than the day I scheduled for with no valid reason. When I said that wouldn’t work for me and that I’d have to push it out a week later because of that, then all the sudden dispatch tells me they’ve had a “change of heart” and will do it the day I scheduled it for. Then pick up day comes-they contracted my move out to Geo Van Lines, a company that isn’t even BBB accredited who then tried to charge me $1800 at pickup rather than the $887 I was given at my estimate saying I had “extra items” that weren’t accounted for in the estimate and that I took up more space than my estimate was for. Mind you I also had paid for packing in my estimate for any items that weren’t in a box like my TV and some mirrors/pics etc. I DID NOT HAVE ADDITIONAL ITEMS. Because some of my items were in bins and not “boxes” and they only put “boxes” on the estimate, they tried to get more money from me. I argued with the manager of Geo van lines and he stated they did over charge and he would correct but that I still took up more space than estimated etc. I had to pay $1500 at pick up instead of the $887. I reluctantly paid the manager the $1500 via Zelle through my Chase banking app with him on the phone so I could verify in real time that he received my payment which he confirmed on the phone. He said, give me 24-48 hours and I’ll let you know when it will be delivered. 2 days later the same manager calls me at almost 7pm and tried to tell me he never received my $1500 payment and that my bank put a hold on it. I called my bank the next day and they said no, it was paid in real time when I made the payment on the phone because that’s what Zelle is, etc. I called the manager and told him and he said “oh ok, well I’ll talk to my bank.” Still no word on delivery date. I call a couple days later asking for an update on when my property will be delivered and he tells me he forgot to call me to notify that their truck broke down and they have to wait another couple days for another truck. About 5 days later I get a call that my things will be delivered the following day. When the movers arrive, yet another independent mover that is not Geo Van Lines, they have the incorrect numbers/data and are trying to charge me over $1000 at delivery rather than the $892 that my updated Bill of Lading states. Of course the mover at my delivery can’t fix it so I have to call Geo Van Lines-no answer. I had to call customer service for SafeShipping and they didn’t even have the updated Bill of Lading from Geo Van Lines. I had to send it to them and they still tried to tell me I was wrong even though it was literally an official signed contract I had with them stating what I said. GEO VAN LINES= UNPROFESSIONAL! It took almost 45 minutes and me telling them I even had screen shots from text messages from the manager admitting they overcharged and he was adjusting the amount as well as the proof of payments at pickup. Eventually that gets fixed and they start unloading….only to find they lost my box spring for my bed, one of my boxes of delicate items that was labeled as such-all the items were broken inside, and I’m missing a bunch of other random items. I haven’t even attempted to get reimbursed for it knowing how difficult of a process it will be given how everything else went. Everything about this process was a nightmare and kept me up at night several times. I would never use them again nor recommend to anyone! The only positive thing I have to say is the two gentlemen who delivered my items were kind and patient and efficient.

Move size: 1 Bedroom Home Service cost: $3500

Wonderful experience, what a relief! Heard so many horror stories and was so nervous. Movers showed up on time on my scheduled date. The two movers were friendly, courteous, professional, and knowledgeable. They were in and out in no time, which allowed me to get on the road sooner than expected. Safe Ship provides storage of my belongings until my new construction home is ready. They’ll deliver right to my door when it’s time to move in! One of the best prices around, with terrific customer service! Thanks, Safe Ship!

Move size: 2 Bedroom Home Service cost: $2700

Tim Leni quoted me for $3,500 for my move and we spoke about everything in great detail that I would move ! He assured me on the phone that this would be the price because he does this everyday ! This was a lie and I’m sure the company knows this but they don’t care because regardless they have already collected their piece of money by the time you find out the price changes !!!! This company takes their chunk up front of what they make from the deal because they are brokers and when the movers got to my place it cost over $8,000. They don’t care that they low ball you initially to get you locked in because their money for the move is secured already from day one of signing on !!!! After they get their money they are done made their quick $2k from simply lying!!!! I’m sure there is a million excuses this company can say but just know you can give the most detailed list and your cubic feet estimate will be way off than pick up cost and there won’t be anything you can do about it cause guess what you won’t know until last minute when the movers show up ! I advise anyone to not use them and to go directly through movers not these lying behind people !!!!

Move size: 3 Bedroom Home Service cost: $8000

Let me start by saying, this was my first time using a moving company. Even though I provided Safe Ship with a detailed list of everything that would need moved, the space they reserved me on the truck wasn't enough, so I had to pay extra (~$850) on pick-up day to get more space. They also didn't tell me the pick-up/delivery would be contracted out to a small, independent moving company; this was something I found out later. I get that this is something stated on their website, but as a first time user of these services, I would've liked to be told this when I signed a contract with them. I was also given a delivery window of 1-10 days when I signed. My stuff was picked up on 11/25/22 and that was the last I heard from the moving company until 12/14/22. I called, emailed, and texted the information provided to me at pick-up and nobody answered or returned my messages. I had to call Safe Ship directly, and even they couldn't provide me with information on my delivery. When I was finally told my stuff would be delivered, it was day 15 (since they don't count weekends). At this point, I'd been sleeping on an air mattress for almost 3 weeks. I was told my things would be delivered 12/16/22 around 12pm. I cancelled my plans with my mom, who was visiting from IL, so we could be around for the delivery. At 3pm, I had to call because I hadn't heard anything, and I was told delivery would be pushed back to 6pm. We ended up agreeing on an 8pm delivery time due to an event I needed to attend at 6. By 9:45pm, I still hadn't heard anything, so I called but nobody answered. I spoke with Safe Ship and they couldn't get in touch with the delivery driver either. My stuff was finally delivered on 12/17/22 around 9:30am. Things were broken/unusable and needed replaced. For all of my troubles and their lack of communication, they gave me $100 off. $100 off a roughly $3000 move, which was more than I was quoted... super helpful. For what it's worth, Safe Ship tried to be helpful by reaching out to the moving company themselves, but this experience was a 0/10. There was a serious lack of communication, they did not stick to the delivery window, they made me waste an entire day with my mom while we waited for a delivery that didn't happen, and the only time I received updates was when I reached out myself. I would not use them again.

Move size: 1 Bedroom Home Service cost: $3200

This is the most horrible company!!! They use 3rd party "people" not companies to move your things. From the beginning, I was given a total and paid the deposit. I was moving things about 600 miles one way. The people knew the distance when they agreed to pick up the items. I was told I would be given a 24-hour notice. I got a call at 10 am and was told they would be there by 4 pm, which I could not get off work. I asked if there was another option. The guy I was talking with was very rude and disrespectful. He told me he would take my things and bring them the next time he was in the area. My things went from Ohio to Georgia and I am in NC. There is no way to track the items. I was told there would be an additional charge at pick up for gas and for packing the truck, which was already charged in the contract. When my card was charged there was an additional cost of $1,000 and never got a receipt from pick up or drop off. When I finally got my items, they thought they were going to just drop off my items in the living room. When I agreed to the initial contract, I was told that they would unload and place items in appropriate locations. My 13-year-old son had to help them put things together. Then they left all their trash on my front porch. They asked if we wanted them to take their trash and we said yes. They left if all on the front porch. I called safe ship over 10 times and NEVER got a phone call back after they kept saying they would look into it. To this day, I have not heard from them. They were going to call the driver and ask about the invoice. The driver never answered the phone. This is the worse company. If I would have known all this, I could have saved a lot of money and headache by getting a UHAUL and moving myself. I thought this would ease the pain considering I was mourning a death in my family, which is why I had items moved. I do not recommend this company AT ALL!!!!

Move size: 1 Bedroom Home Service cost: $3000

Moving broker, when things went VERY wrong with the movers they assigned (MC Movers), I was told I could only submit a complaint via email, which I did, but never received a response.

Safe Ship estimated very low, movers charged $2k more.

Read your contract VERY carefully, as you can not pack items in your dresser drawers etc. EVERYTHING must be packed in boxes, including yard items, hoses, rackes etc.

Then your items are moved from truck to truck to truck. Mine changed trucks /drivers 3 or 4 different times which of course lead to broken furniture and lost items.

Final delivery driver was very rude, and again, Safe Ship will do NOTHING to help you file a claim. They will not even acknowledge your complaints about Safe ship.

Over all - extremely disappointed.

Move size: 4+ Bedroom Home Service cost: $15000

This was the worst moving company I have ever dealt with and I have moved around 7 times now. Safe Ship was the most unprofessional company that changed the dates they would move me 3 separate times, charged an extra $1, 500 the day of moving for “not enough space on the truck and items were too heavy” even though we were under the amount of things that we told them we had. The movers made us pay an extra ,$1,200 in cash the day of randomly and said if we didn’t they would not take our stuff. The movers also did not even move everything into the house as they set our headboards for the beds outside and just left. The “customer service” also told us at first they would not ship our stuff out until 2 weeks later than was agreed upon and told us they would only move it when we originally talked about for an extra $300 and we had no other option but to do that as it was 2 days prior to when we had to move that they told us that. Do not ever use this moving company unless you want to pay an insane amount of money last minute and also not have all of your stuff taken as well as damaged.

Move size: 1 Bedroom Home Service cost: $3500

I am elated to have been given an opportunity to write a review about Safeship moving. I would NEVER recommend them! Do NOT go through a third party when moving. Go straight to the source! I was given misinformation and certain things were NEVER disclosed to me! I submitted my order on December 14th. My belongings were picked up from my storage unit on December 18th JUST to now be sitting in some warehouse! I requested my belongings to be DELIVERED on January 4th! I was notified on December 28th by a random email from "customer service" that my movers have 7-21 days PAST my first date of delivery (January 4th) to deliver my things to me. NO ONE EVER DISCLOSED THIS TO ME! I would have been better off purchasing a flight, flying across country, renting a U haul, and driving my belongings back across country! It would have saved me a LOT of money AND time! It is now January 10th and I have NO ETA on when my things will be here! I am living in an empty house with nothing!

Move size: 3 Bedroom Home Service cost: $10000

RUN!

1.High pressure sales over the phone to my wife.

2. Lowball estimate to get us to sign on the dotted line.

3. Promised a Venmo payment would be fine - mover did not accept.

4. Mover charge and additional 35% above the final quoted price. This dollar figure was 225% of the original lowball quote over the phone.

5. Mover refused to take our hot tub which was the whole reason we contracted through them. I had to get a trailer and drive 1300 miles to move it myself.

6. Company would not provide arbitration paperwork when requested.

7. Company would not return phone calls.

Move size: 4 Bedroom Home Service cost: $16000

Do NOT use Safe Ship. Learn from my horrible experience and find a different moving company. The initial quote seemed amazing and a representative helped me with it all over the phone. They said it was very rare for the price to go up upon pick up because the overestimate the space needed. Then after committing and paying a deposit we received a call a few days before pick up and guess what, the price had increased when we added “most commonly forgotten items”. This should be a list they go over with at the time of quote not 2 days before pick up. So we had to pay an additional deposit for the added space. It only gets worse from here. Upon pick up they walked through and said it would all fit on the truck.. it did not, only half our stuff did. Long story short they had to make 2 trips and our price more than doubled from the original quote. To make matters worse, the customer service representatives are rude and unapologetic. We were told we could just leave our items there if we didn’t want to pay more. When I expressed my frustration to them for underestimating our space I was fed the same line over and over; “we can’t account for large and bulking items”. So even when you tell them exactly what you have to move which include large and bulky items (which I did) they do not account for the space on the truck. The moving team that was sent to us had ZERO respect for our property and many items were damaged and broken including my 5 month old daughter’s crib that was literally shattered. They also delivered our second truck at 10pm at night. We had to make arrangements for myself and my two young daughters to sleep somewhere else because we were told they would not come back if we couldn’t accept our items at that time. The amount of disregard they have for you once they have your money is disgusting. I have no clue how they are rated the top moving broker. Save yourself the stress and your money and stay clear of this company.

Move size: 4+ Bedroom Home Service cost: $17000

My quote with Derek M was great. Budget mattered greatly to our family as I am a stay at home mom so we shopped around. Luxury Van Lines came to pack our items and the man in charge told us upon arrival the cost would be over double our quote. I understood it was an estimate but i was accurate with our inventory. Our original estimate was around $2,000 and we paid in total about 3,600. We had maybe 5 or 6 extra boxes, not double. They were careless with our items while disassembling and packing. The man in charge then told me that they used even more space than the double he already told me but he would do me a "favor" if we just tipped the men. We were already going to tip but he kept asking how much we were tipping and it felt like bullying at that point. When they left we discovered they left multiple items behind that were tagged. These items totaled well over $1,000 and because out our limited space in the car we had to get rid of them and have since had to replace those items. I reached out to customer service with safe ship and they discussed with Luxury to adjust the price, Luxury then told me they would "discount" $200, and then $400 after I pushed further. this doesn't begin to cover the losses. They said this is all they would do as the estimates are "almost never accurate" and they collected "almost everything" on the inventory list. Unacceptable but at least we were getting something. The delivery was a nightmare as well as the driver didn't have the updated amount from Luxury and it was a weekend when they weren't in office. He was rude and didn't want to accept the amount even when I showed him the email from luxury. He then tacked on extra fee for long haul carry even though the distance was less that 75 feet to our door.In the end I feel like the fault lis equally with Safe ship for inaccurate pricing on estimates if they are truly never accurate and with Luxury Van Lines for their carelessness and rude behavior. Even their customer service reps were rude. I could give so many more details with proof but the main point is find a different company. Unless budget is no concern whatsoever I imagine this happens a lot. We were bullied and lied to all along the way but we had a strict timeline and no other options. Don't let this happen to you.

Move size: 2 Bedroom Home Service cost: $3600

I normally don't write review but this company had me so frustrated that i have to write this review so other people don't fall for it. Avoid this company as much as you can. I fell in their trap of giving lower estimates. I told them 40 boxes on my initial estimate but instead of 40 they put 30 boxes. They also purposely estimate all the items you list out to be way lower than your actual sizes so their first estimate is always very very very low. They do this to make sure you get lower estimate and then they will lock you in with their so called 'Binding Contract'. I paid 900 dollars just for that binding contract. I ended up paying double the price i was initially quoted and estimate were off by 400 cubic feet which was almost 100% more than the initial estimate, i mean how can you be that off when i listed out every item on the stuff i was taking. They also sent out trucks guys who were very very disrespectful and were estimating things incorrectly. The guy showed me 500 cubic space in the truck initially so to make sure i told him can you please measure the L X W X H. When he gave me the measurements and i calculated the cubic feet it turned out to be on 328 so the drive was basically cutting 170 cubic feet space from my 500 cubic feet which is what i paid for. Also the truck guys were not utilizing the space properly so when i told them to utilize it properly they get angry and at some points there were even cursing at me. This is one of the worst experience i have ever faced and i was frustrated at the point where i was ready to cancel everything and ready to pay cancellation fee just to make sure companies like these don't get business because they do not deserve it. Please avoid this company as much as you can.

Move size: 1 Bedroom Home Service cost: $4000

These guys are the classic example of bait and switch. Either that or they are clueless as to how their industry works. My initial quote was for 500 cubic feet. Fast forward to Safe Ship Moving calling me a week or so before the move to go through my updated moving specs. I went item by item by item. I went through the boxes, their sizes; the furniture and all the little things to be moved. I did forget the vacuum cleaner, shampooer and a rug. My cubic feet went up to 690. I put an additional $500 down on top of the initial 2K. Frustrated, but it is what it is. I was confident that after that item by item inventory, I had a cost pretty close to a lock. Nope. The mover’s showed up and said there’s probably an extra 200cf and it would cost an extra $1009. This is after I sold a bunch of my big stuff off. Reduced the box total and instead of cubic feet going down, everything went up. How is that even possible!? The actual movers told me I could take it or leave it. But know, Safe Ship (the broker) doesn’t do refunds…at least not by the time the movers show up. So there I am…stuck! I can pay to play or take my deposit $2500 loss and back out. I decided to play. The contracted company, Frontline Movers, packed me and loaded me up. They were really cool dudes. They told me that brokers are not boots on the ground and so they can’t offer accurate estimates. Good to know moving forward. However, when my stuff arrived at my destination, my stuff looked like it had been dragged through a war zone…twice! Yes, it was that bad! Boxes ripped open, refrigerator dented and deeply scraped, pieces lost. The folks at Safe Ship were very pleasant and very nice. They will smile right in your face and cover all the dog crap with sprinkles…lots and lots of colorful sprinkles. It’s still dog crap underneath though! If you are down for the okie doke upsell, then Safe Ship Moving Services are your guys. If you want fair and accurate business practices, you should consider looking elsewhere. Better yet, skip the broker. Just search the internet for their reviews. I should’ve searched deeper. Let my misfortune be your caution!!

Move size: 1 Bedroom Home Service cost: $5900