Road Runner Moving and Storage

Absolutely horrible. Customer service is non existent, tried to charge me extra. Came 2 days later than promised which was a major problem because I had a flight back to NYC which I had to rebook. Picked up my late uncles belongings over a month ago, didn't hear from anyone, would call and wait on hold at least an hour to speak to someone who had no idea where my uncles stuff was. Finally got a call that they were ready to deliver, was told I'd get an email with all pertinent info, instead got an email wanting me to pay about $200 for storage with no info and yet again no one will answer the phone. Stay away, absolutely horrible service.

Move size: 1 Bedroom Home Service cost: $1900

First of all, what RoadRunner did well: they were extremely thorough in helping me calculate how much space I would need and pricing was transparent. In addition, the people who came to pick up and drop off my things were quite professional and only one item broken on an 800 mile move.

Why I can't recommend them: when I signed up for the service, I was asked if I had flexibility on the date. I explained that I did and they promised that someone would contact me that week to confirm a moving date. When that didn't happen and I pressed as it turned out I only got 24 hours notice and they had a 3-day period to come and get our stuff creating much stress.

On the other end, similar story. I asked if they were a broker, they said they were not but on moving day-when that came- a different company showed up to pick up my things and a third company came to deliver them. On the phone, Lexy quoted about four days from pick up to delivery, but in reality when they picked up the things, up to 21 days with the same 24 hour notice. As it turned out took almost two weeks and we had to do the final payment in cash.

When I read the contract, it did state that they have 30 business days from start of pick up window to delivery. They met their obligations but I cannot recommend a company which is not honest about their services.

Read more at: https://www.mymovingreviews.com/movers/road-runner-moving-and-storage-6399#161703.

Move size: 1 Bedroom Home Service cost: $3100

Their customer service manager was anything but helpful. He was outright rude. I was given one price and that price almost tripled. They lost my microwave oven, toaster, coffee pot and moving dolly. They damaged my bedroom dresser and file cabinet. I spoke to them 3 days ago and was told that they would email me a claim form shortly. Nothing. Tried calling them over the past 2 days (several times) and no one answers the phone. I email them and get no reply.

Go elsewhere. These guys are a joke.

Move size: 3 Bedroom Home Service cost: $6000

Used Road Runner Moving to move my mom from Florida to Pennsylvania. Pick-up was uneventful exept for the increase in cost due to the quote saying we could place items in drawers and pick up people saying no. Increase of 1,200.00. Delivery to PA only had the driver who smelled of body odor. One person unloading a tractor trailer filled. Multiple items damaged and they settled with me for $55.00, yes $55.00. Had a dresser, nightstand, table, chair and statue damaged and I got $55.00 navoid this company at all costs!! TERRIBLE!!!

Move size: 2 Bedroom Home Service cost: $3200

Where shall we start? I got a quote to ship two vehicles from Long Island to Pennsylvania. The quote was lower compared to the others. Not much to raise a red flag. That should have been my first clue. I tried to schedule a pickup and was told it was a 2 day window. Tuesday and Wednesday it is. I was never called to set a time. I called and left close to 15 messages asking for a call back to set up a time. I only got someone on the phone when I called acting like a new customer. When finally called back, my Tuesday and Wednesday was long gone and I was told Thursday between 5 and 6 PM. Not a problem as I had friends that had the blank money order for the driver. Yes, blank as they didn't have a driver assigned for the job. I finally get my cars picked up at 915PM. Yes, that late. I was still reassured my delivery would be Friday. I am typing this at 9:29 PM and no cars. I talked to the driver and found out that he was only contracted to do the job at 8:30 PM Thursday night and was told it was a delivery for Saturday. Thankfully the driver called me directly and explained to me what happened. He cannot get me my cars tonight as I was promised but will have them here first thing in the morning. He also got screwed in this deal. I will leave a review for him and his company on their link and I don't want to mention their name here to sadly have them be associated with this horror show of a company.

Service cost: $900

I am still awaiting for my refund from my vehicle and transport. I arranged my vehicle to be transported to Atlanta, GA back on February 18, no one showed. I have called and email several times but they have told me that the refund was already sent to the billing department for processing. This was on 3/15 and was told that it should be done anytime this week which was 2 weeks ago. Would like this resolved since your company failed to meet the deadline of the transportation.

Service cost: $200