Road Runner Moving and Storage

Moved from Florida to Michigan. Items picked up may 25, 2021. Was promised delivery date of June 1,2021. Almost 4 weeks later and still no delivery. I have sent an email every other day and no response. I have called 2 to 3 times a week. And can not get any answers. When I do talk to someone they can not give me any info except our stuff is in storage. I did not pay for my stuff to be in storage. We need our clothes and belongings. Tired of wearing the same clothes. Last week I was told our stuff was loaded on a truck and would receive a call the next day to schedule delivery. As usual. NO CALL. When I call customer service I am on hold 2 to 3 hours then get hung up on. HOW DO I GET THRU TO THEM. Our booking agent PETER P. Is not helpful at all. He does not return calls or emails. They have over $1000 of our money and we do not have our belongings. Do I need to get attorney involved.

Move size: Partial Move Service cost: $2000

WARNING: BOOK AT YOUR OWN RISK, AVOID THIS MOVER!!!

I contacted them on June 11 for a move to be picked up on June 13. On the phone, the representative guaranteed us that our stuff would get picked up on time and billed us a deposit amount of $1,033. The company stopped picking up our calls thereafter and did not complete our move, nobody came to pick up our stuff. We have been asking to get our deposit amount refunded, but the company never picks up our calls or responds to our text or email messages.

It seems that I will not get my refund from this company so would want other consumers to avoid their services at all costs unless you want your hard-earned money to be stolen.

Move size: 1 Bedroom Home Service cost: $3132

My 75yr old mother in law needed to move back to NH from Florida, she hired Road Runner and they gave her a pick up date in June 2021 and a drop of day in June 2021, she gave them a down payment. The date came for pick up and they never showed, never called. I finally got in touch with them and they said that they could not get her stuff to NH by the date they agreed upon. So she needed to find another agency, it has been 3 months and they have not refunded her the deposit she put down even though they were the ones who could not keep to the agreement. I have been calling for 3 months and no one answers or gets back to me.

This company is stealing from people and they should be shut down. Looks like a lawyer is our next move.

Move size: Studio Service cost: $1000

Do not use this company. They quoted me a price for long distance moving, in which Rachel informed me they will be using their own truck. Instead I was robbed. I paid a deposit of almost $700 dollars, on day of pick up I was contacted by a trucker who quoted me a different amount to move my stuff. I refused as this was not the agreement. I have been trying to get in contact with someone at Roadrunner since.....and to this day!

This had been 2 months now. I was supposed to be moved Halloween weekend, it’s now almost the end of December and still no contact fromRoadrunner or Rachel.

Move size: 2 Bedroom Home Service cost: $2100

Furniture pickup was supposed to be split between two delivery locations. All pieces sent to one of the locations along with property from a third party. Some damaged.

When we told the driver the third party property did not belong to us, he said too bad and left it on the driveway exposed to the elements. When we contacted the owner of the property he told us it been missing for six months. Called Roadrunner many, many times with no call back. Short story: these guys use random contractors, take no responsibility and do, not, care about customer service. Oh and by the way they also use a third party for claims. Don't make the same mistake I did. This "company" is barely a bookie.

Move size: Partial Move Service cost: $2200

The company showed up 24 hours before they scheduled, then wanted to charge us double the original estimate.

Then after they missed the 10 day promised delivery date, they could not promise when our items be delivered

It is so irresponsible that your company would notify us on Friday, 12/18 at 3:56 pm that they are delivering our items on Sunday, 12/20. We were told they would notify us when they left CA so we would have 4-5 days notice. Now they want to charge us $600+ additional for redelivery.

This have been the most unsatisfactory and unprofessional experience I have ever had with a company. I have moved many times and this is the worst!

I will make sure as people as possible know so they do not have to go through the stress and trouble you have caused us.

Move size: 3 Bedroom Home Service cost: $5000

I wish it could be great review but not I'm really disappointed whit these company is worth nothing how you explain these they didn't deliver my stuff at my house I had to drive 98 miles. To go get my stuff because the driver dint feel comfortable driver that's not my problem he should not got it the job at first and I still had to paid the delivery fees wow you guys are a rip off some people make sure you never used these company for nothing read the comments before everything is true here really disappointed whit these plus I had to rent a truck to go get my stuff wow hopefully nothing gets broked

Move size: 1 Bedroom Home Service cost: $1788

Terry Chick

2 Bedroom Home

So far out $4396 and still waiting, in vain and in the dark, for my furniture

I have moved numerous times in my life and this, by far, is the WORST experience. Not even close to satisfying!

My furniture was packed in eastern Washington state on Sept. 30 for a cross country move to western North Carolina. I now sit in my completely empty newly purchased home 9-weeks later wondering where my furniture is. And I'm left wondering because in my numerous attempts to reach out to Roadrunner I've only gotten 2 responses..one by phone and one email. Both were short and sweet..your furniture is en route to the east coast!!! That was it, end of conversation. They wouldn't tell me where exactly my furniture was or when I might expect it. Only, that it was en route!!! Which is what I expected the day I left Washington for North Carolina!

On the off chance someone from Roadrunner reads this my job # is RS7397722. It would be great if you would reach out to me and give me an update..like that's going to happen!!

Bottom line..I would AVOID ROADRUNNER like the PLAGUE!!! I only gave them a 1-star review because I can't give them a NEGATIVE-10.

As week-9 of waiting in an empty house approaches week-10 I can only hope for a Christmas surprise!! Which, of course, would end a 4-month ordeal of never answered phone calls and emails.

Dec 04, 2020..and still waiting!!!

Move size: 2 Bedroom Home Service cost: $4396