Road Runner Moving and Storage

After messing up our paperwork with the wrong moving date, I informed our POC that the move date was incorrect. They assured me over and over that this would not be a problem. They called 4 days before the move to tell me our date would be fine. They called the day before the move date and said they would be at our house in a few hours to move! I cancelled. They then would not refund me my deposit as they have a 5 day cancelation policy. On top of that, we were informed by the movers on the phone on the move day that we would not have our stuff dropped off on the same day that it was picked up, but 3-5 days later! We called another company, and they moved us the next day, dropped off the same day, and did it all cheaper anyway. Stay away from these fraudsters.

Move size: 2 Bedroom Home Service cost: $3500

If I could I'd give them a 0. DO NOT USE THIS COMPANY! This was one of the worst moving experiences of my life. They were hard to get in contact with, changed the date of my pick up 3 times, assured me they'd do what they referred to as a "live load" so my stuff would be expedited and promised 3-5 days. But once 3 days rolled around and I tried to reach out they screened all of my calls and texts then eventually brokered my move to some random company if it was even an actual company, because I still haven't heard from them since they picked up my stuff. There were broken items and damaged things with stains. Thinking they may try to pull something with price, they tried to say I owed more because they only recorded the amount I paid at pick up not the deposits. Thankfully I saved everything and had proof. Save yourself the hassle as all moving companies are sketchy and just sell anything you can fit in a uhaul van or your car

Move size: 1 Bedroom Home Service cost: $2200

This is the 2nd time I have used them and honestly the first time went pretty well so we called them again. It. started out OK because we knew what to expect and I don't blame them for not getting the exact move amount if your just walking through the move items over the phone but expect when they come out it will cost you more than the quote. However what went wrong is just before the move we got a call from the 3rd party mover they contracted with saying we needed to pay our next deposit to lock down the actual date, they called Saturday afternoon before the week we need to move. We paid them 1800 plus dollars and they said they would be here Tuesday for the pickup. When Tuesday came and went we called them back and they said they never got the money and asked me to send again. This time I called RR moving and they started asking me who I paid because they didn't show it either. In the meantime we got an email from RR moving that Greater Purpose moving would be our moving company and we would owe them the balance. After many calls to RR it was discovered that their system was breached and several people got these calls and paid a fraudalent company. At this point we were going to close on our house and had to move out before Friday. RR said they would send their own guys out and we would work out the payment made to the Fraudalent company but they started hinting that it really wasn't their fault they got hacked but they would do what they could to help us get our money back. Right! So they did show up, loaded up our items and then asked for that same deposit we had already paid. Essentially then they had us because all our items were already loaded up. I talked to the owner or GM again and he basically said sorry, it was our fault we paid the wrong company but we paid Greater Purpose moving, the very company they said would be there to move us. How would we know some company breached them and pretended to be them. So our only recourse was to dispute the amount we paid on our CC. But they declined this telling the CC company they executed the move, they lied about the breach and some other things as they claimed they asked us for the details of the payment and we never supplied them but we had records of doing this. So essentially our 5K move costs us 7K. Did they do the move, finally yes. But this company is awful and I would suggest just finding someone else to move you.

Move size: 3 Bedroom Home Service cost: $5600

Had to move across the country, and after being called by 20 different moving companies, Steve was the first friendly face I encountered. His price was $2k, around 30% cheaper than the rest of the moving companies. Therefore, I immediately said yes and gave a $400 deposit for my move. Excited that I had finally solved the moving problem, I waited for movers to show up two weeks later.

At around 2 P.M. three men show up to my apartment. The first man comes in and after glancing around for 30 seconds, states that I have double the amount of stuff from the estimate, and that it will now be $3,000. With my flight only a few days away and the movers at my apartment, I had no choice but to say yes. Additionally, I had been quoted for a full service move, now, these men wanted to charge me per stair, per elevator use, and for every 75 feet. MAKE SURE YOU READ THEIR SCUMMY CONTRACT AS THEY WILL CHARGE YOU FOR ANYTHING AND EVERYTHING!!!! THEIR CONTRACT IS MADE TO CHARGE YOU FOR WHAT YOU BELIEVE YOU WILL GET IN THE FIRST PLACE.

Finally, after they take my stuff away, the main man harasses me for a tip. He continues to say 'make sure you take care of us, make sure, make sure, etc.' Afraid my stuff will not arrive safely, I give each of the 3 of them, $40. Absolute scumbags.

Then, I call Steve, tell him that my $2k move is now $3k and that I was harassed for a tip. Steve says that it isn't ok, and that he will look into it. However, he is just a salesman, and there is nothing he can do.

So, I bite the bullet and pray that my stuff will make it. Two weeks later, I get a call that my belongings will arrive on a Wednesday. Wednesday morning, I get a call stating that the truck is broken, and that it will be Friday. So, I book another two nights in a hotel ($300). Friday morning, I get another call stating that it will be closer to Sunday. I book another night in a hotel ($150), and take the loss.

Saturday comes around and I call to see what time they are going to arrive so I can plan accordingly. After speaking to the truck driver, he states that his 18-wheeler will not fit on my street and that it will not make it up the small hill to me. So therefore, I have to pay for a 'shuttle service.' I had assumed that my 'full service' move meant that they had taken into account where they we're delivering the goods. So now, I am told it is going to be another $400-800 depending on the U-haul they have to rent. I am in awe that my $2,000 move had now become over $4,000. If I knew that was going to be the case, I would've sold my belongings and bought new furniture.

So, I decide to call the front office, (30 minutes of being transferred around to speak with someone). Man answers, is completely and utterly rude, and essentially tells me that he doesn't want to be working on a Sunday anyway and that he cannot help me. I tell him that it is illegal that they did a bait-and-switch and he tells me to take them to court then (which I'm sure people do often). Finally, I tell him I own a marketing company and that I am going to make sure reviews go out whether they do a great or a terrible job. He speaks to his boss finally, and the boss says, if you're willing to put out good reviews for us and bring us business, we will take care of the cost of the shuttle. I say fine, and we agree.

I get a call the next morning, the day that belongings are supposed to arrive, and the driver (who is contracted, does not work for RoadRunner), states that there is no way the shuttle will be covered, and that I will have to pay for it. I call RoadRunner back, and the man answers and basically says you either pay it or you don't get your stuff, despite agreeing to cover it the day prior. I spend hours looking for the business owners name after being hung up on by every person in the company. And finally, I say to myself that I need to get my belongings that are being held hostage, so I say bring my stuff and I will pay for it.

They deliver my belongings that Monday, I give them the remaining amount of money (cash of course, because they know everyone would dispute if it was anything but). So, here I am, screwed out of $4,000 for a $2,000 move. Everyone at RoadRunner are scumbags and should not be allowed to operate a business. DO NOT DO BUSINESS WITH ROAD RUNNER MOVING. THEY WILL BAIT AND SWITCH YOU AND CHARGE YOU DOUBLE!!!! I will be following up with small-claims court, and taking any route I can to get my money back.

Move size: 1 Bedroom Home Service cost: $4100

No matter the amount of due diligence..you still are going to get duped. I originally contracted with a company that completely lied to me -- e-ship Corp. and the sales rep Josh. I was told that they are not a broker and they guaranteed to me a delivery date. A week before the job, I receive a call from a company called Road Runner who tells me that they are executing me move. They were not willing to uphold the guarantee on the agreement with e-ship, uphold the price, or handle the job as contracted - pack, load, and unload for the binding price. It took much negotiation. The team shows up on 3/24/19 much later than anticipated (time range given was 9A-3P) at 6p.m. and work until 9p.m.; I incur costs from the apartment building for keeping the elevator on a weekend until 9p.m., and then the mover says that my cubic feet is double than the binding estimate. And, with all of this, I still never received a refund for my deposit with e-ship. A lot of poor business practices. Totally unacceptable and I am not going to be duped by this. I have been flexible and understanding. Enough is enough. Stay away from this company by all costs!! And, from E-ship. Be careful of what lies are told to you. Buyer beware.

Move size: 2 Bedroom Home Service cost: $2600