Road Runner Moving and Storage

Gosh, so many terrible things happened on my move. I'll give you the highlights:

After I paid my deposit, I pretty much took on the responsibility of following up with Chris Anderson (salesman), Mike Miller (logistics/sales/general manager) or Kelwin (driver/mover) every step of the way.

I was told before I signed the contract that the entire process would take 5 (maybe 7) days. My pick up window on the contract was Sunday Dec 9 - Monday Dec 11 but it wasn't until after numerous follow ups and VMs to Chris and Mike that I finally managed to coordinate a pick up "at the end of the week" - not helpful. I was forced to take matters into my own hands and reach out to the driver directly. Roadrunners did not show up until Friday, Dec. 14, which was 4 days out of the window. Luckily I had some flexibility in my move out or I would have been screwed with not knowing where to put my things.

During the pick up I asked the driver when I can expect delivery. He said early the following week, maybe around Tuesday or Wednesday. This was not ideal since that was another 5 days away at the latest and I was sleeping on an air mattress without any pillows or blankets in the middle of the Chicago winter. When Tuesday Dec. 18 rolled around and no one reached out to me, I called the driver again. He said he was still in Pennsylvania, doing a pick up. This was very frustrating to hear. I was sleeping in the cold in an empty apartment and NO ONE had bothered to call to inform me that there would be a delay. If I didn't contact the driver, I wouldn't have known where in the US my things were. When Chris sold me on their service, he told me about how many trucks they had and what a big line of business they were operating, so there wouldn't be delay in their service. Even if that were true, (which, it probably isn't since Mike Miller has three different titles that I know of) all that did nothing for me now that they prioritized more pick ups, over their commitment to getting my stuff delivered to me on time.

When my belongings finally came, it was Christmas Eve, Monday Dec 24. Counting from the last day of my original quoted pick up window of Dec 11, IT TOOK 14 DAYS FOR MY THINGS TO ARRIVE.

The driver came with one helper that didn't worked for RoadRunners. He was obviously frustrated that the driver spoke in circles and was slow on the paperwork. He became impatient and said at several points that it was taking too long, and that he wanted to leave. *face palm*. The driver would also relay that message to me and uhhhh I should not need to deal something like that as the customer.

After all my things were in my apartment, I discovered that 3 of my dining chairs were left behind in the other truck, which the driver admitted was his fault. It made me very nervous that more of my belongings were left behind so I tried to unpack as much as I could to make sure that everything was accounted for. Did I mention that it was Christmas Eve at this point? He was leaving town the next day so it was a nerve-filled holiday of frantic unpacking as fast as possible. During this process, I discovered that my air purifier was damaged. See photo. It's made of metal so it must have been dropped from pretty high up in order to cause that kind of damage. One of my mirrors also arrived broken..I paid too much money for my things to me handled so carelessly.

When I brought this up to Mike Miller, I was met with the worst customer service I've encountered in a very long time. Nothing seemed to be their fault and did not take any responsibility for the miscommunication or lack there of. For my broken things, he only offered a generic email apology. I tried to reason with him, only to be dismissed. I left that conversation feeling like they're going to keep making the same mistakes over and over again..

My whole experience was a complete nightmare. Save yourself from the verge of pulling your hair out and avoid these people like the plague!

Move size: 1 Bedroom Home Service cost: $1800

XXXXX. Run far and fast. Bait and switch. Over promise and under deliver. Customer no service. Read the fine print. Once they pick you up you are at their mercy. My promise of a 3-5 day move took 11 days. Was Quoted $1200 (and I sent pictures) but after truck loaded the driver said it was over the estimated cubic feet quoted and charged an additional $500. After the truck left the real fun started. 54 phone calls later I got delivered. They also don’t accept credit card or personal check so you cannot dispute or stop payment. Avoid them like the plague.

Move size: Studio Service cost: $1720

GO ELSE WHERE! THIS COMPANY IS A SCAM! CHANGED THERE NAME OVER 4 TIMES! I HIRED THESE GUYS THEY PICKED UP 11-25 SUPPOSE TO DELIVER 11-28 STILL MORE EXCUSES AND DATE CHANGES AND NOW THEY WONT ANSWER MY CALL!! EVERY REVIEW I READ IS THE SAME THING THEY ARE DOING TO US!! FIRST THEY WILL LOAD THE TRUCK AND LEAVE OUT PARTS OF ITEMS THAT ARE ALREADY IN THE TRUCK AND THEN TELL YOU THAT YOU WENT OVER YOUR SPACE!! MY FIRST DELIVERY WAS RESCHEDULED BECAUSE OF A SNOW STORM!! IM IN THE SOUTH IT DOES NOT SNOW!! NEXT THEY WRECKED A TRUCK!! ILL BE SURPRISED IF I EVEN GET MY STUFF BACK.

Move size: 2 Bedroom Home Service cost: $2200

Three movers showed up on time with a semi-truck to load my tables. All three movers have been very polite and confirmed care in what they did. These movers have been professional, careful, and attentive to requests I had made. I had some very pricey furnishings and they took excellent care of everything. I would strongly endorse this moving company for large moves. From the enhanced quote I acquired from Roadrunner moving, the front office complies with up and confirmation – alongside with the proper move, this company provided a stress free experience. Thank you to Steve and Ryan, the moving team heads!!!

Move size: 2 Bedroom Home Service cost: $2100

I suggest hiring another moving company unless you want your furniture 3 months later!! I feel bad writing a bad review bacause everything was ok from 1 to 2. expect for the most important part #3 delivery dates. I stll haven't seen my furniture and their 4 behind scheduled delivery date. on the phone they tell you what you want to hear. till its time to deliver on their promise now dispatch is no longer picking up their phones. putting you on hold is one thing not picking up the phone at all that's bad customer service.I can tell they pay people to write these good reviews because their service is no where near 5 stars! you been warn!! on their contracts they give themselves a 2 month leeway to deliver your furniture who's going to wait two months for delivery that right there was a red flag, but Im moving for work so I had no time to argue. the sale person was very professional the pickup guys was also very professional but delivery is something they lack and it says it on their contract I should have known. don't be scammed by these guys that these reviews are for!!

Move size: 1 Bedroom Home Service cost: $1260