Coastal Moving Group

I am submitting this to document my extremely poor experience with Coastal Moving Services and to warn others considering using this company. There has not been a single aspect of this process that has gone well. Moving is already a stressful experience, and this company turned it into an absolute nightmare.

The issues began immediately before pickup. The day prior, I was given a scheduled pickup window of 2–4 PM. However, the moving team arrived the following morning at 10 AM because, according to them, my move was their “last job for the day.” Unfortunately, I allowed the early arrival even though it disrupted my schedule. I work from home and did not have dedicated time set aside to supervise the entire move.

While the movers were finishing up, I was on a work call. They asked me to sign the paperwork, which I did so I could return to work. About thirty minutes later, when I was finally able to go downstairs to my basement, I discovered that they had left several items behind.

I immediately called the driver, who did not answer. I then contacted customer service and was told that I had gone “over on space” and that I had already signed off on the shipment. I reminded them that when I initially booked the move, I was told the space estimate was only an estimate and that if there were any overages, the cost would simply be adjusted accordingly. The items left behind were clearly not related to any space overage—they were simply forgotten.

After pushing the issue, customer service said they would see if the movers could return another day to collect the remaining items. The driver contacted me asking for a photo of the items left behind, which I sent immediately. No one ever followed up, and no time was scheduled for pickup.

Next, I was asked for the earliest possible delivery date for my shipment. I said Saturday, which they told me was the earliest available option. When Saturday came, no one contacted me. When I reached out to customer service, I discovered another major issue: Coastal Moving Services is only a broker, and the representatives I was speaking with had no visibility into where my belongings were or when they would arrive. They said they would have to contact the actual carrier and get back to me. They never did.

I called again on Sunday and received the same runaround with no clear answers. On Monday—a full week after pickup—I finally spoke with someone who claimed my belongings were in the local area and that they were working on scheduling delivery. I believed this was finally a straightforward update. Unfortunately, that turned out not to be the case.

Nearly another full week passed with no communication whatsoever. When I called again on Thursday, I was met with another unhelpful and arrogant customer service representative who proceeded to lecture me about their process. I was then told that it was “not practical” to expect delivery on the date they themselves suggested as the earliest possible option. Instead, I was told it could take two weeks or more.

As of my last update, my belongings have not even left my home state and are still sitting in their warehouse. I still do not have my items, and I have no clear timeline for when they will arrive.

This experience has been nothing short of atrocious. Coastal Moving Services was quick to take payment for the service, but after that, I was passed off to a customer service team that provides no real service, offers conflicting information, and has no ability to actually help. Each interaction leaves you feeling more helpless than the last.

I strongly urge anyone considering this company to stay far away. The lack of communication, accountability, transparency, and basic customer care has made this one of the worst service experiences I have ever encountered.

Move size: 2 Bedroom Home Service cost: $4000

I requested this company a moving service to the May 13th (20 days ago). They also require a huge amount of money as a deposit (almost 50% of total cost of moving). They claim you can only cancel the moving within 7 days from the moving date. They told me TWO DAYS prior my moving date that they are unable to move on the date requested (May 13th), meanwhile I requested the moving date 20 DAYS AGO. they said they only have the May 12 available, which is Mother’s Day. They claimed they will keep my security deposit and won’t refund me, even though they did that in bad faith. 

Move size: 1 Bedroom Home Service cost: $2000

Needed a moving company due to the sale of my mother’s home and having to put her in a nursing home so the stress was a lot. This company made the stress even worse and never once was I told that I had to pay money to the Movers that showed up. I paid $1350 on March 14. They called me the Friday before moving on a Sunday, April 13, told them about one piece of furniture that needed to go. I paid them an additional $375.99. I was called on Saturday and was told the movers would be there in between 9 AM and noon. They then called at 12:30 saying it would be in between 3 PM and 5 PM Never showed during that time. I got hung up on and no return call. Had someone else call on a different number they answered and showed up at 8:40 PM. Mind you my storage unit closed at 10pm. There were three of them that was speaking Spanish around me and told me I would have to pay them cash for moving items in the house based on cubic feet, in which I was not aware of. I was told I would pay the other half when the move was complete. I asked them to leave. They continued to stay parked out in front of my mother‘s home, After 9 o’clock at night.Threw trash in the middle of our street! They even got out and was playing in the street underneath the street lights after politely asking them to leave!! I called the company repeatedly. I received no callbacks the next day from a Christian that I talked to multiple times. I’ve since then disputed the two amounts and have not heard from them since!! horrible customer service, and people in general. I DO NOT RECOMMEND COASTAL MOVERS EVER!!

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Move size: 4 Bedroom Home Service cost: $5000

The first people that I spoke to on the phone were professional and helpful in getting my move in motion. They used S & A movers out of Hoboken, NJ who charged me an extra $600 because they had to down size the truck upon arrival to my new place even after I confirmed with the previous driver that the truck would fit in my apartment complex and confirmed this with the apartment management. They also broke my

Peloton that’s brand new. It was my favorite thing that I begged to please be gentle with and now it’s been almost 2 months I haven’t been able to use it because peloton finally figured out the problem. Forget filing a claim- they make it next to impossible. Don’t use this company! Also, there is a girl in customer service who is extremely belittling and just plain mean. The boy I spoke to mostly in customer service (I want to say his name is Jacob) was professional, nice, and understanding.

Move size: 2 Bedroom Home Service cost: $121000

Avoid this company, which trades under multiple names: Coastal Beginning LLC, USA Home Logistics, and Pack Men USA (MC 992460 / DOT 2936759). They orchestrated my interstate move and the experience was horrendous. They held my possessions hostage to extract additional payment, many items arrived damaged or missing, and absolutely no care was taken with any of my belongings. I was overcharged by more than $1,100 and subjected to false threats and intimidation in an attempt to bully me into paying more. Do not trust them and DO NOT USE THEM!

Move size: 4 Bedroom Home Service cost: $9800

Guys, don't book your move with this Coastal moving group. This CMG company gives the contract to third party moving company (for our move it was with Revolution Moving Systems). We might get attracted with the small quotes which they offer initially but later on they'll say some reason and they'll increase the quote value (Not in hundreds of dollars but in thousands). Even though if we agree for that amount also we don't get our items safely shipped. They'll steal the costly items and doesn't respond properly when we enquire about those. The guys who come for pickup are very bad in packing the items. They don't use proper material to pack the items. If we raise any doubt they'll just simply say one thing like ''We'll be doing this work daily and we are clearly aware of how to pack the items."

These people are such irresponsible that they don't even check whether they loaded all the items from the warehouse into the truck correctly. Even that driver clearly stated to me that they didn't load few items from their warehouse into the truck and he marked the same in the household goods delivery inventory list as well.But still they're so confident that they can deliver the items even though many items are missing. When they came for the delivery they demanded us to pay the money first inorder to download our items.

Finally when my things got downloaded, all the items which we packed on our own came safely and the items which this company guys packed came totally broken and many costly items are missed.

I lost almost half of my valuable important stuff by booking a move with this CMG. I'm missing my 65" Samsung LED TV and 6 big boxes which is containing all my valuable stuff and one luggage bag which is containing all my costly traditional Wedding wear. All my items are broken and all of my furniture is broken and got chipped off. I lost all of my lifetime memorable things within one move by this company :-( :-( :-(

I would never ever refer this company to any of my friends and relatives.

Move size: 1 Bedroom Home Service cost: $2500

Mr. Chris Parker at Coastal Moving Group told me they had their own trucks, and they would complete my move. I was quoted a price of $2786.30. The day of the move they increased the price of the move by $1100 and handed my move off to another company. I have much difficulty of getting them arrange a date to deliver my belongings. They arrived about two months later with several broken items. I called the office several time, each time, they would lie, or say no one is available.

Move size: 2 Bedroom Home Service cost: $3786