Purple Heart Moving Group

The company is not trustworthy! Do not use if you want quality service. I contacted this company because it was going to give me the most affordable price for my mom’s move from PA to FL. The price ended up climbing up along the process and increased by over $2500. The company does not communicate the moving process well and how they work with other companies that will take care of my belongings. Belongings are placed in storage room until it is convenient for them to transport them to desired destination. This company promises the best service without telling the details.

Move size: 1 Bedroom Home Service cost: $7084

This is our very first time using a moving company. As I am retired from the military, I went with Purple Heart. I should have thought something was up when Josh from Purple Heart kept pressuring me to send him photos of items we would be moving. I finally got the list to him and he gave me an estimate of $5,000 - and that sounded fair. Then I did the final inventory list two days before the movers were due to show up and now my estimate when up to $10,000 and on top of that, the storage fees went from $400 to $800!! We would have needed the storage for four months.

So by the Grace of God, I called a national moving company to see if I gave them the cf or weight of PH's estimate, they would be able to give me a quote. The young girl I spoke to asked if we had paid a deposit with the current mover. She explained to me that the deposit was an indicator that we had contracted with a broker, not a mover.

Things started to really stink at this point. I had done some research on PH and they were good reviews. After I found out what the broker deal was all about, I found these reviews and knew that I had to cancel that contract.

They really know how to screw you at every level. They set the move date to 10/11/19 and then they call you for the final inventory two days before. In order to get my deposit back, I would have had to notify them 5 days before the move date. So, there is NO way I could get my $1,500 back. They were going to hit my bank account for another $300 and I closed that account immediately. They are very sneaky with how they took money out of our bank account. I gave them the routing and account numbers and then gave them a check number. This way you cannot put a stop payment on the check!

So, I am very grateful I found these reviews because I know things would not have turned out very well. I lost my deposit but at least I didn't have anymore disruption to my life by using Purple Heart.

Move size: 4+ Bedroom Home Service cost: $10000

I highly recommend Purple Heart Moving Group. Not sure what would have been if I had not hired them to coordinate my move! Superb job assigning the right fit of professional mover for my locations of pick up and drop off. From the booking, the customer service department and even the gentlemen at my pick up and delivery everyone super pleasant professional and accommodating. I had 2 other quotes before I decided on them and I am confident and secure knowing that they had my back the whole way through. I will be a return customer if I decide on moving again, not a doubt.

Move size: 4 Bedroom Home Service cost: $6259

This company is top notch! I have now used them twice. The first time was for a smaller in-state move but they were wonderful. They made the work look easy and never complained once. The workers were tireless and professional. Everything made it to us on time and in tact so when we needed to relocate out of state 6 months later Purple Heart was our first call.

Again, everything was done on time. The guys were strong and hardworking but also very kind and accommodating. I wouldn’t hesitate at all to have Purple Heart back in my home. I highly suggest them for your next move. Literally everything, from the customer service staff that handled our booking to the movers themselves were great.

Move size: 3 Bedroom Home Service cost: $6895

Purple Heart was very careful with all of my belongings and moved us very fast. The price was more than reasonable. In fact, out of the 15 or so companies I contacted for pricing these guys were the most affordable. Their movers were polite and really went above and beyond for us. Not only did they do what we asked but they made sure that everything was exactly the way we wanted it before they left our new house. I have used other movers and NONE of them have had this kind of attention to detail.

I will be using Purple Heart for EVERY move I have in the future. They were wonderful movers and I have no regrets about hiring them. Thank you so much guys for all of your help. I really appreciate your excellent service.

Move size: 2 Bedroom Home Service cost: $3450

As a medical student, I was offered an intern position across the country. With my long hours at the hospital, there was no way I was going to be able to pack all my belongings and worry about moving. A colleague told me about Purple Heart Moving Group, so I gave them a call. I told them my sense of urgency in getting everything packed up for me and hiking it from Florida to Texas. They were able to schedule my move within three weeks. I was only required to do a walk through with them and then left my belongings in their trusted hands while I returned to the clinic. They wrapped and boxed everything with care. I headed to Texas a couple of days ahead of them and they were right behind me as promised.

While they were scheduled to arrive on Tuesday, they did not show up until Thursday. They stated there was a mix up with what truck would be bringing my things to Texas. While this did not pose a life altering issue for me, it was a bit frustrating. The two gentlemen did work tirelessly to unload all my belongings and I had to show them what room each item was to be placed. I am pleased to say that once the truck did arrive, everything went smoothly and they were able to relieve the stress of moving across many state lines in making sure my personal items did remained safe and everything arrived in one piece. I would recommend Purple Heart Moving Group if you are looking to move locally or across the country. You may have to give yourself a window of time to allow your items to be delivered, but overall they did a good job.

Move size: 2 Bedroom Home Service cost: $4012

We had to move our home and store our items in four 16' containers. Pricewise they were by far the cheapest and beat out all other quotes including Pods. Delivery was prompt and timely. The team they sent to load the containers were great. They packed those things so tight and worked tirelessly to get the job done all on the same day.
We stored all our worldly possessions with them for a month and then they redelivered and unloaded.

They clearly cared and wanted to make our move as smooth as possible. We have 3 kids under 3yrs! and had to move on a specific date. I had no issue with this company..they was able to get our stuff to us on time. The moving guys arrived promptly and unloaded with zero problems or fuss.

We have to give a special THANK YOU to the workers and the container truck driver. He was amazing.

Move size: 4 Bedroom Home Service cost: $4000

Wow! I want to start by saying that I generally do not leave company reviews. However, I really felt compelled to leave this company a review given the extraordinary services provided to me. I am a native of the Tarheel State. North Carolina that is. Furthermore, I am a newly admitted attorney. I just relocated from the Tarheel State (North Carolina) to the Great State of Florida. Transitioning my profession alone was a very difficult task, but the stress of physically moving from one state to another caused my anxiety to peek high compacity.

I knew that moving everything that I loved so much would not be an easy task. I had a couple of choices: 1) leave everything behind and start anew in the great state of Florida; or 2) higher movers to bring me my prized positions. After thorough investigation, I decided to partake on the later. I wanted to bring all of the lovely memories from my native state to my new home. But how could I do this alone? I was very skeptical to hire movers in the beginning, but I knew that I could not transition my entire life from another state without one. So, I began to do research on local Moving Companies in Florida. I knew that whatever company I decided to hire needed not to only appeal to the eyes but to my “heart” as well. Kind of excessive, huh? Actually, my request was not excessive at all. Let’s think about it. What are the “things” that cannot be produced to monetary value? Memories. Like that 200-year-old vase that was firstly owned by the two mothers before my own (Great & Grandmother alike). Or the World War II Rifle that was owned by my Great Grandfather. Each of these items exceeded the appraisal value of 150 thousand dollars. But to my family and I they were worth more than numbers. I needed a moving company that understood that concept. I found that in Purple Heart Moving Group.” The company truly exceeded my expectations.

After diligent research, I found Purple Heart Moving Group, and from the very beginning my worries were lifted from my shoulders. The customer service was awesome! The customer service agents knew how frustrated I was by entrusting total strangers with certain valuables, and they went above and beyond to make me as comfortable as possible. They kept me informed about everything. Additionally, the valuables that I held dear to me were double packaged to assure safety in their transportation. The agents even had one on one conversations with me regarding certain valuables, to assure that they placed an extra layer of protection over the correct products. Everything was packaged with care. Everything arrived at my new home with not a single mark, dent, or scratch. It doesn’t end there. The Company even took the time to unpack the things that they double packaged. They wanted to assure themselves that everything arrived safe and sound. I will certainly be using this company again. This place has my Highest Recommendation!


Regards

TL, Esquire.

Move size: 2 Bedroom Home Service cost: $2500

We have been contacted by Purple Heart Movers since posting our review and filing a complaint with both the State of Florida and Texas; as well as with the Better Business Bureau. A young lady representing PHMG has promised to Fedex a partial amount of our deposit back if we update our review in a positive manner. We are willing to do so and willing to gain faith in this company if they do the right thing by refunding us due to services not rendered.
Refund and review update pending.

We are grateful for their efforts and goal of better customer satisfaction.
Refund is pending; hopefully they are making the right steps to treat past and future customers in a fair and honest manner, becoming a reputable company.

Move size: 3 Bedroom Home Service cost: $1550