Purple Heart Moving Group

This company is the worst I have ever experienced. I am retired military with 28 years of service. I have moved lots of times. I wish they would change the name of this company. It's just a ploy to make you think that this company is something honorable and professional. Well, it is not. They tell you lies and they change the prices every time you speak to them. They are not there for you. They don't do a follow-up and once they have your money they kiss you goodbye. They get you because they know that at the last minute you probably won't be changing companies. All they do is take your money and subcontract you to another moving company. They hadn't even passed my updated information on to the subcontracted company that they used. I had to waste all this time on the phone arguing back and forth about the terms, agreement and conditions. They just leave you hanging. I don't even think they own their own trucks. This company is shady, shady' shady at best. If you see the name Purple Heart Moving Group run!!

Move size: 2 Bedroom Home Service cost: $3368

I have never had a desire to write a review of a company until my experience with Purple. We needed to relocate across the country and needed to move most of our belongings and our vehicle with us. We looked up a few of different moving companies and settled on purple because they ended up giving us a quote that was within our price range that we wanted. We told them we needed to move our belongings and a vehicle. We went through a rough estimate of what was in our house and storage and they gave us an estimate for our belongings and vehicle.

We thought everything was good to go until they called to verify our inventory. When they did we had to change a few items. We were no longer bringing things like our fridge, washer and dryer, patio furniture, couch and few other larger items but our boxes estimate had gone up about 20-25 boxes. When they asked us about how much space it took up we told them and they said. “Oh that’s almost 3 times what we quoted you, we are going to have to up your estimate.” We discovered the sales person Nick greatly underestimated our quote as far as cubic feet in order to get our business with them, then when the actual cubic feet came to be it was too late to get a refund on our deposit so we were stuck having to use them. Our options were either to pay the additional money or have to leave half of our stuff.

When I inquired about the vehicle they told me that there was no vehicle on our estimate. When I sent them the original estimate I had received with the cost of the vehicle they told me that amount was not included in the original estimate like I had been told and it would be another additional $2,000 charge to move my vehicle. So before we even got to move our stuff we were already looking at almost $5000 in additional charges that we were not estimated.

I know this is a long review but stay with me because it’s not even over yet.

When the movers arrived they informed us that they would not move anything that was not in a box. But that we could purchase boxes from them for $20 a box. Then after they packed up all the stuff told us to expect delivery anywhere from 2-20 days from then. When we did get our 24 hour notice of a delivery date the driver called us on Saturday and told us that he would be there Sunday morning. Which would have been fine except the only payment they would accept is a postal money order or cash. In the area I live the post office and banks aren’t open on Saturdays and Sundays so I had no way of getting a postal money order or the large amount of cash I still had to pay. They offered to wait until Monday for delivery as long as I was willing to pay $360 for the driver to wait overnight. When I called purple about our dilemma the customer service agent Mercedes was extremely rude and told me I was out of luck and it’s my fault because I should have been better prepared for our move.

With all of that being said, I would pick a different moving company who is actually a moving company instead of just a broker/middleman which is what purple is. It may cost more but by the time you are done with purple you will probably be paying more anyway as well as wanting to rip your hair out. I would give them zero stars if I could.

Move size: 3 Bedroom Home Service cost: $5000

Moved from Orlando, Florida to northern Virginia. I initially requested a quote from one of those sites that asks you to put in how much stuff you need to move then gets quotes from different companies. I received quotes ranging from $5000 to $8000 to move a two bedroom apartment worth of furniture. My last move from Maryland to Florida was about $3000 8 years ago so I was thinking it would be in that same range. I then found Purple Heart, my initial quote was for $2800. I thought wow that’s cheap. So I went with them. I had to do a large deposit of $1000. I thought that was too much for a deposit just to hold a date. The movers arrived of course not during their initial time frame of 10am to Noon but close to 4pm. I told them it could get tough with parking due to living in an apartment complex with limited space. I packed my own household goods. During the process the lead mover did tell me I was going over the square footage of the initial quote and I could owe more. Since I needed for them to take everything I told him to continue and I’ll pay extra. The extra amount ended up being $1300. Yucks! Part of the issue was my very large sleigh bed and pillow top mattress set. I also had ten extra boxes. So I just went on and paid it. Luckily they took a check. No telling what would have happened if I didn’t have it. Downside, most of these moving companies only deal with cash and postal money orders. I wouldn’t need my furniture for three weeks so the price included storage. Fast forward to delivery time. The dispatch reached out to me four days before delivery to confirm everything. Great. Day of delivery we went from the company would be here around 9am to the didn’t arrive until 3pm. This time in a semi truck size moving truck. The mover initial told me they weren’t sure they could deliver because the truck could get stuck in the apartment complex parking lot once residents return home and the lot begins to fill up. Needless to say they were able to deliver my furniture and boxes. I did have two wooden furniture pieces damaged. My TVstand, which I wasn’t too concerned about because I was getting a new one and was just going to use the old one for another room. But my book case which I loved was ruined. I haven’t gone through all my boxes to see how everything else faired. It’s cold and rainy on the day of delivery so some of my softer items did get wet. I would recommend the company, just be ware of the extra costs if you have large furniture. Oh, have drills, screwdrivers and other tools on hand. Both times the movers didn’t have the tools to break down beds and tables. They ended up using my tools. Over all I would give this moving experience a B minus.

Move size: 2 Bedroom Home Service cost: $4300

I used Purple Heart Moving Group to move my mother and father from Wichita Kansas Santa Fe New Mexico, so they could be closer to the rest of our family. I had to set everything up remotely and was very concerned about how I was going to figure everything out. When I contacted Purple Heart, I explained the circumstances of this move and they were so understanding about my concerns. The rep I talked to even suggested that the movers do all of the packing for my parents. I didn’t even know that was an option! I looked at a few other companies, but ended up coming right back to Purple Heart. I just felt more comfortable talking to them. Move day went smoothly from what my parents told me. The movers came in and packed everything up and were very friendly to my parents (who can be a bit on edge as they get older). 2 days later, the movers got to my parents new home. They basically staged the house for them. They put all of the furniture where it was needed and put all of the boxes in the rooms my mother pointed them to. I would have had to take off so much work and make multiple trips to and from if I did this on my own. I am forever thankful to Purple Heart for helping my parents move.

Move size: 3 Bedroom Home Service cost: $4200

Me and my girlfriend used Purple Heart Moving Group last month when we moved from Colorado to Nebraska and in hindsight I would honestly recommend them to anyone. Initially the move went great but upon delivery we noticed a few of our boxes missing along with a foosball table. I started to really panic and called the customer service line immediately! After a few hours I received a call back and Purple Heart was able to track down my foosball table and boxes. I was so relieved! I was really worried that I would never see my stuff again but Purple Heart Moving Group really went above and beyond my expectations as far as communication and organization. Would recommend to anybody whos moving soon!

Move size: 2 Bedroom Home Service cost: $3500

Everything about my experience was great. Even from the first phone call they were helpful. There really wasn’t any step of the process that wasn’t made easier with Purple Heart and their help. They gave us a very accurate, useful, and affordable quote that they honored. We didn’t pay a penny more than we expected. They coordinated everything so it worked with our schedule which was really important because my husband was starting his new job and we wanted a chance to get settled in before that happened. Thank you really doesn’t even begin to express how appreciative I am both for the excellent service and for the excellent team provided to us.

Move size: 2 Bedroom Home Service cost: $5454

This company is a fraud and hands down the worst experience possible. I was doing a cross country move and as I utilized purple heart, I realized they are a sham who hires other low cost movers and stuffs your belongings into their trucks. The drivers went dark for 2+ weeks with my belongings and Purple Heart had no solution as "they aren't our drivers". After weeks of complaints, they offered me $150 with the caveat that I could not review them! Save yourself and never ever use this company.

Move size: Studio Service cost: $3000

This is a great company. We used them about a month ago for a long distance move between Kentucky and Florida. We only have a one bedroom home so it wasn’t a lot to move but it was really nice that these guys stayed on top of everything and didn’t waste any time. They worked fast and when I say fast I mean FAST. We may be moving again early next year and we will be using Purple Heart again. They took care of every need we had. Their price was also very fair compared to other movers. Great moving company!

Move size: 3 Bedroom Home Service cost: $7250