Purple Heart Moving Group

I have never been so dissapointed with a company, not only did they not show up to move my belongings but they also changed my contract to extend the moving window and did not refund any of my money- even though they canceled on me. I was moving across the country and got completely screwed over. Once they did not show up in the window after many phone calls I got ahold of someone who said they would at least refund my money. They then changed my contract to extend the window- without my approval and the next day told me they would not refund me because they finally found someone to move my things- at this point I was already across the country and had gotten other movers.

Not only did I have to find new movers to move my belongings across the country in one day I also lost all my money from Purple Heart.
Funny because I picked this company due to reading positive reviews but my recommendation is absolutely do not use.

Move size: 1 Bedroom Home Service cost: $2100

I’ve had a terrible experience with this company. I used this site to book with Purple Heart - for out of state. Since my husband is a Viet Nam veteran I believed that, given their name, they are connected in some way to the military - which they are not. They have absolutely NOTHING to do with the military award of a Purple Heart. They surely must have trouble sleep at night trading on the bravery of the USA military while taking advantage of people. One their sales team quoted me a "binding not to exceed" price with a guarantee we would pay no more than the price he quoted. On the day of the move, the team showed up a day earlier without notification. The second team showed up understaffed and somewhere between the first move to the delivery my bedroom set (which was expensive) had lots of damage (you have to understand the bedroom set was the only piece of furniture that they moved besides boxes and I did have some missing boxes.
Trevor & Mike from Purple Heart was unable to be reached (contrary to their claims on their website & voicemail) and I ended up paying close to $4K more than we were quoted as the moving companies held us "hostage" by refusing to finish the moves. Mike, Purple Heart & Trevor refused to return any messages and have basically disappeared. DO NOT USE THIS COMPANY. THEY DO NOT CARE ABOUT THEIR CUSTOMERS.
They lied from the beginning and completely overcharged me when all the other moving companies around us were half the price with much better reviews. They wouldn’t respond when I was complaining then stopped answering their phone which is absolutely unacceptable from what is supposed to be a professional company. I would highly urge you to look.

Move size: 1 Bedroom Home Service cost: $4032

Don’t be lured in by the company name - RUN AWAY AS FAST AS YOU CAN! As mentioned in other reviews, Purple Heart Moving Group is not a moving company but rather a third party that collects its fee while drastically underestimating your load size and weight in order to book your move through them. Their deceptive business model preys on relocating families who have limited calendar flexibility. While held over a barrel (with movers waiting in their driveway, flights to catch and home closings to attend), these families are often asked to pay double the amount of their initial estimate. Because their options are so limited, many families end up succumbing to the scam and paying the increased fees.

My personal interaction with Purple Heart directly mirrored the experiences of so many other disgruntled customers. The load dimensions for our move, as estimated by the actual movers, was 70% larger than the estimate provided by Purple Heart. Making contact with Purple Heart on moving day to dispute the huge increase was difficult at best. Once contact was made, no one was willing to take accountability for their profoundly inaccurate estimate. After an hour on the phone with no reasonable resolution reached, I put Purple Heart on hold and made arrangements with a legitimate moving company for my family’s move. I then politely asked the movers to leave, thereby cancelling my contract with Purple Heart. Since Purple Heart Moving Group provided absolutely no value to me, and their fraudulent estimate voided our contract, I requested a full refund of my deposit, which they denied, citing that the deposit was non-refundable. Therefore I’ve enlisted the support of the Federal Motor Carrier Safety Administration, Better Business Bureau of Southern Florida and my credit card company in effort to recover my deposit.

Please don’t make the same mistake that I made along with so many others! Book your move directly with a legitimate moving company.

Move size: Partial Move Service cost: $5700

I am a strong support of Veterans and Service members, but Purple Heart Moving destroyed or significantly damaged most of my furniture during my move. My wooden furniture, was not wrapped up - the delivery movers said it looked as if the pieces had just been throw into the truck - ad arrived broken and scratched. My new mattress was partially wrapped in a black garbage bag and is too filthy to use and must be thrown out. My bicycle is broken. Art was not even bubble wrapped and also arrived destroyed.

Customer service has been very unreliable, unhelpful, and disagreeable. I had to call multiple times to find out my pick up, and they finally told me less than 4 business hours before movers were scheduled to arrive. When movers actually arrived several hours after their arrival window, customer service was unapologetic and told me the window was irrelevant. I had to pay more than $1500 over the initial estimate, including $400 in cash when the movers arrived--they told me that if I did not pay them the $400 in case they would not deliver my stuff. When the claims office was not available to me, they said there was nothing they could do. Purple Heart acts as if they are not responsible for the quality of my move, even though I have paid them thousands more than their initial estimate.

I have never written a negative review before, but because all aspects of Purple Heart were so horrible, and because I will need to replace thousands of dollars worth of property, I feel the need to warn others.

Move size: 2 Bedroom Home Service cost: $4000

Since I have left so many reviews in so many different places for these people, this will be short and sweet. They get your business by giving a lowball offer, they sell to someone else who will add on a bunch at the time of moving because the "box count was off", or there were "specialty/different items that needed special handling/packaging", then typically it will be sold a third time, especially if you are moving out of state, and that company will charge you more. Been trying to recoup my joke of a claim for $500 for over 7 months now, and the party they sold my business to is now non responsive. Do yourself a favor and avoid this joke of a company.

Move size: 4+ Bedroom Home Service cost: $11500

Do NOT use this company!

And all of the reviews must be paid for. Beware!!

They are nothing short of criminals, and hopefully our complaints to the Better Business Bureau and other actions we intend to take will shut them down before they can harm anyone else.

They will overcharge, hold your goods for ransom, subcontract out the move to other people, offer horrible customer service, and be fraudulent in all of their dealings.

Move size: 1 Bedroom Home Service cost: $5500

Do not use this company unless you have a lot of extra money for unexpected fees. They lure you in with great sounding quotes, and seem organized in terms of dates and calculating your inventory, but it is clearly a ruse, because you end up with a nonbinding contract. They add extra fees for unexplained reasons in the middle after your initial quote, then eventually subcontract you to another moving company. This next moving company is free to change your initially requested moving/delivery dates/times, tack on extra fees on top of the initial quote, then hold your belongings hostage until you agree to the fees. The customer service for Purple Heart seems very nice, but they are unhelpful because they have no responsibility for your eventual move. The moving company Purple Heart contracted for me ended up losing one of my boxes, and there is pretty much no way for me to recover it or the costs of the items inside. Overall it is a well-oiled scheme to trick innocent families in to paying much more than they need to for a subpar moving experience.

Move size: 2 Bedroom Home Service cost: $3467

My initial understanding was this was a local moving company. I was in California and this company is in Florida. For my move the outsourced my move it what I will describe as a mediocre company at best. The estimate for the cubic feet for my move was way off to begin with so the cost was much higher than expected. And that is where Purple Heart's involvement ended. I made one payment to this company then their involvement ended. Just be aware, if you are not in Florida you could end up with a company that may not meet your expectations for you move.

Move size: 3 Bedroom Home Service cost: $5983