Priceline Logistics LLC

They will tell you anything but nothing is true. One of their sales people, Nick Rose, wanted to facetime me and show me their trucks (which were safebound moving and storage). He told me to go with them because they had trucks and movers, complete lie. Safebound moving and storage is in the same commercial building but no affiliation with them what so ever. Tried to get out of contract and lost the majority of my money. Worst company ever. Nick Rose is the most unethical person. DO NOT BELIEVE ANYTHING HE TELLS YOU. And if you are having an issue they keep passing you around to different people.

Move size: 1 Bedroom Home Service cost: $1007

My gma hired these people and I've been dealing with them for a month. The same person Warren keeps answering the phone being a complete a** he never answers my questions and even had the audacity to hang up on me when I asked for a supervisor I have no idea when my grandmothers stuff will be delivered! I asked them why they didn't pack everything and was told someone told them to leave some stuff . Which is a complete freaking lie if I'm paying you 5k a piece of dirt shouldn't have been left on the damn floor of that apartment.

Move size: 1 Bedroom Home Service cost: $6000

DO NOT BOOK THIS COMPANY!!

These people are scammers and liars; all the bad reviews are 100% true to the T. The offer great service at a low price, always super friendly and amicable when you first talk to them. However, they are a scam. They gave me a great quote and I asked them to hold off on charging my card bc I needed to make sure I had a more accurate list of my stuff; they agreed (by they I mean Nick Rose, which I now assume is a fake name). 2 days later I see a charge for almost a thousand bucks on my card, so I call and call but they never answer. I email the guy multiple times, no reply. I email once again, w/ more threatening language and he answers saying that he’s been trying to call my phone and I don’t pickup; I let him know I have NO Voicemails or email replies. I ask him to refund the money and he agrees, tells me “Friday is refund processing day”. 2 fridays some and go, no refund. I email again and he assures me it’s coming.. 2 more Fridays. Then, the date of my move comes and I get a call from someone else stating they’re picking up my stuff at 10 am. I let them know that pickup should have been cancelled, and he states it wasn’t. I say “well don’t show up, I don’t need you, I used a different company and this should have never been scheduled”. Then a woman calls me and says that I never cancelled, I reply that I never actually booked this and im pending a refund. I let her know who I spoke to and send a copy of the emails.. she states that “per the contract” I needed to email a separate department to make sure this move was cancelled. I let her know I never signed a contract and she states that my husband signed it - of course my husband assures me he DID NOT sign it, but it is HIS credit card that they charged. However, my husband doesn’t even know how to login to pay his CC, I handle ALL of our accounts so I know for a fact he didn’t electronically sign a contract behind my back. I ask to see the contract and she says she’ll email it to me - no email ever arrived. I reach out again, and again..but no one ever answers to calls me back. I email Nick against and again and he no longer is responding to my emails. Finally I gave up and I contacted our credit card company to file a fraud claim. They were amazing and issues a “payment dispute”, and will be handling the matter for me from now on. This is why I love and always recommend Discover Card. DO NOT BOOK THIS COMPANY.

Move size: Studio Service cost: $2400

Called to move a 4 bedroom 2 bath 26-2800 Sq ft home, they quoted 12,500 I gave them 5400 deposit, they arrived with 1 -26’ “ uhaul truck”, and one man at 9 am, said they had 2 more men on they way, then said it was going to cost another 6K And wanted me to sign a new contract. I told them no, and to leave my property, I called to request a refund and was told I was threatening them. I’m not threatening them.. I’m promising them I’ll take them to court! And I put this true story all over the internet, as I have 3 witnesses and 2 more movers from another company that said they (Priceline movers) do this regularly.

Sincerely

Linda Gutierrez.

Albuquerque NM

Move size: 4 Bedroom Home Service cost: $12500

Items picked up on December 14th in St. Louis with an estimated arrival in Boston December 20th. No updates on where the items are to date and no one can say when the items will arrive. No one will pick up the phone! Absolutely horrendous customer service. I would not wish this company on my worst enemy for a cross country move. Please someone get in touch asap - I need my items!!

Quoted $1937, upon arrival the 3rd party movers asked for money upfront in cash. This company does not vet their 3rd party movers!! Such a SCAM!!!

Move size: 1 Bedroom Home Service cost: $1937

This is a broker, not a moving company, so they ARE NOT bound by any quote or estimate. The moving company will come and demand ALIT more money for a job that you have already paid 1/3 of and renegotiate all rates knowing full well that you are packed, your travel plans are made and your lease is done or your house is sold. Try to procure a UHaul on the 30th of any month and tell me how much luck you had. The movers are found through Craigslist and I can assure you that the cost of missing, broken, shattered or destroyed goods will far exceed any price you will oay DIRECTLY TO A LEGITIMATE moving company. The contract allows your stuff to disappear for about 3 weeks while it is in an unlocked truck somewhere....so do you think that your valuables will arrive safely? Think again....but DO NOT THINK about using this Sham of a shameless and disgusting company.

Move size: 1 Bedroom Home Service cost: $6000

I was over charged by 1688.35. $800 for 12 boxes and the rest for additional cubic feet. When I called I had definite measurements on all my boxes and items. The customer rep said, wow this is so exact. They should have the call recorded, they should listen to it. 5 of my boxes are missing, my chair wheel broke. I was also delivered an item that does not belong to me. I have called this company and emailed with the same information and I am not getting any resolution. Everyone kept saying it will be okay, dont worry the company will give your money back, this is just a process. Its not me, I just work here. I dont agree with what they do, but they always fix it, its a process maam. Same song and dance.

I also called for a quote again to test the process and received a lower amount from my original quote as well. I am sure this company does this on a regular basis. Moving is hard and this is just taking advantage of people.

1. The original cubic feet given on the phone and what was stated at pick up is a guestimate at pickup. Over the phone 353 cubic feet at $2735.65 There is an overcharge when it was picked up they said 4424. $1688.35 overcharged.

2. The person that came said they used 12 boxes and charged me extra $800 which is in the over charge amount. What materials would add up to $800 not the 12 boxes measuring at 18x18x27.

3. When I called their team member Amanda said that they would clear it up. Later called 15 other times and left messages. Covid hit them and they did not reply back until I spoke to Cathy. She said I do not have to worry. She said people who come in at the pick up make mistakes on cubic feet. I am sure this call was recorded as well.

My move was not 500 cubit feet. I gave specific measurements, listen to the call. I did not add any additional boxes or any other items. What I told the customer service person is the same at pick up. Exact measurements. My move was boxes, dressers. No bed, no coach, no appliances, nothing major. We know how to do math and my items would not add up to 500 cubic feet. We know on average a room requires 125 to 150 cubic feet once packed. a 2 bedroom apartment would approximately be 750 cubit feet.

4. Now with the delivery, my five boxes are missing. I also received someone else's item. So I am assuming my boxes are floating with some other customer. My desk chair wheel is missing as well. I am still waiting for the drop off guys (who were super nice) to still locate. They also said they would come get this piece of item back from me and send to company.

5. I have not opened all my items as the move was late. I have to take inventory of what is missing. I want my boxes back.

6. At this time I am waiting for the company to reimburse me for the 1688.35 and find my boxes.

7. I also called their customer service again to get a rate for the same items and the second quote came in even lower at 2359.19 with 311 cf.

8. I am sure if I call again with the same items the quote will again be inconsistent.

Move size: Partial Move Service cost: $4424

Absolutely the worst company to do business with, they lie on the amount, they lie when you pay extra for a service, they show up three days late to pick up our stuff, charge us $5K more, paid for movers to unload in West Virginia, no one showed up, held our stuff hostage inside the truck until we paid an additional $5K which is illegal! Half of our stuff was missing, delivered to other places and or stolen, stuff was left in a Denver warehouse and these guys refused to deliver, you will end up doing the work yourself anyway so save yourself the headache of dealing with this sorry ass company and do it yourself

Move size: 3 Bedroom Home Service cost: $15000

I wish I had read the reviews of this company before I arranged to have them move me out of state.

I reached out to this company for help moving out of state.

I was quoted a price, and that my credit card would be billed in 3 installments, as follows:

* when I scheduled the moving day

* when the movers loaded my belongings in the truck

* when they UNloaded the truck at our new location.

I was billed 1/3 of the cost when I scheduled my moving day.

I was billed 1/3 of the cost 2 DAYS PRIOR of the date the truck was to arrive and be loaded.

Moving day came, NO Truck arrival.

We were told “the movers are running late, they will call you with an estimated arrival time.

I made 15 calls to their “after hours staff” because we had not received any contact from the driver.

The “after hours staff” was terrible. One was giving a party, when I called. Another was asleep, and upset because I woke her up at 1 AM (her time)

We made other plans, and moved ourselves.

I submitted a “dispute of purchase” with my credit card company.

Soon after my deposit was credited back to my account, a Priceline customer service rep reached out, and said they would be calling me.

Going on day 3, and still no contact from Priceline Customer Service.

Don’t waste your time with this company.

Move size: 3 Bedroom Home Service cost: $2400

This company and all their counterparts is definitely a scam. I was originally reeled in by all the great reviews but I'm almost sure now they are paid for by the experience I had. First thing, they didn't tell me it would take a month to receive my items. They also told me the items would come a certain day and these people call me on a day I had something going on saying they were on the way to my residence with no prior update. Also the price when they got there ended up being WAY more than my second quote. My stuff was missing/damaged and despite many back and forth conversations I was never compensated. The movers also ruined my carpet at my old apartment And the cost me over 1k for repairs. I do not recommend.

Move size: 1 Bedroom Home Service cost: $35000

This company got my deposit the dispatcher sent out a truck and two men who took my things before I could tell them my deceased husbands ashes were going with me and told me they would be delivering however my stuff was unloaded and sat a week then reloaded and a crate with tools missing garden tools missing and my deceased husband’s ashes missing. I am a widow in my mid 70’s with my stuff stolen and would never give a good review. This is absolutely not over. I am contacting the Atty General ….BBB and am telling you to run not walk away . Di not use these lying thieves. Karma has a way of rearing its ugly head. The same men that loaded did not deliver my things thus another lie. Do not use these people!!

Move size: 1 Bedroom Home Service cost: $3400

I hired this company on 3-3-21 and i am still waiting for them to deliver my deceased mother things from california. the co THEY HIRED has been giving the run around for almost 1 YEAR, priceline is complicit in this issue and still has not resolved the state to state move. They are incredibly hard to get straight answer, get ahold of, at this point ive heard every excuse known to man! Recent update the company they hired isnt even legal to make the move! i just want my things. best advise DONT HIRE THIS COMPANY for any move!

Move size: Partial Move Service cost: $1826

After an hour long consultation with Nathan from Priceline Logistics, he gave us an initial quote of $5800 for a 3 bedroom house move from SC to NJ. We made a deposit of 1/3. The next person we were passed to upped it by $2500, after another hour long detailed conversation. Then Moving Forward Express shows up with a too small truck. They drive 2 hours each way to their warehouse to unload some stuff into a smaller truck, and return for the rest of our possessions. Oh, by the way, that will be another $1200, in cash. After the movers leave, we discover gouges out of furniture, the wooden back of a mirror half ripped off, some broken glasses and a damaged tiffany style lamp. Price sound too good? Run away!!!

Move size: 3 Bedroom Home Service cost: $9500

Folks do not ever use an online Broker, especially Priceline, to move. Ever! They will give you a lowball quote to reel you in. By the time I final got the real moving company here my original quote had doubled! Priceline did nothing but get me hooked and took $4000 for doing nothing. The whole system of using an online broker is a scam. The not to exceed quote I got from an on site survey by Allied Van Lines would in the long run have been $2K cheaper!!!! I just got lured in by the scam.

Move size: 3 Bedroom Home Service cost: $15000

I used Priceline Logistics in August, and just came across my original quote cleaning out my email inbox. First of all, to be totally clear: Priceline is not a shipping company, it is a brokerage company that works with the cheapest movers they can get, regardless of quality. I went with them because they quoted $500 each for shipping two vehicles in addition to my furniture and belongings. Got off to a great start with the movers picking up a day late, then scamming my mom out of a several-hundred dollar "tip" on top of the inflated fees, threatening to take all of the items already quoted for otherwise. At least those movers actually got booked, though. I called Wesley and his various salespeople more than a dozen times over the next several days to inquire about the vehicle shipping (and the regular shipping, which arrived a day and a half after the end of the range specified in the quote, with all but one box smashed, and furniture damaged) was rare to actually speak with someone, and every one of their voicemail boxes was always full, so it was never possible to leave a message either. I never got a straight answer, though Wesley did tell me he had promised a pickup at the end of September, rather than August, then in October. It is now the middle of March, and I've since gotten one vehicle shipped on my own, by a different company. Fortunately, I was just moving out of my parents' house; had I been moving at the end of a lease or selling a home, I'd have been stuck with a whole mess of fees and problems stemming from their delays.

Overall, shoddy service, terrible subcontracted movers (with the exception of the last one, who was extremely apologetic and polite, and explained everything was already damaged when he picked it up), and a horrible time getting gaslighted regarding promised services and pickup and delivery times.

Move size: Partial Move Service cost: $4000

There is a lot of fake reviews on here. Price line is a broker not a mover. They will put your move out on some sort of system and get” best “ bid out there, in my opinion it’s the lowest and cheapest. The move from Arkansas to Nevada and it was done in April 2021. It’s now 2022 and I’m still waiting on my property. I have filed a complaint with the FMCSA against price line and lightning speed movers about this in august 2021. Just too many scammers out there, if at all possible just do it your self and save the headache.

Move size: 3 Bedroom Home Service cost: $6500

The worst moving company ever!

At the first the guy who gave us a quote lied about everything. Then nobody accepted any responsibility about it! We asked him to drop off a box in front of our house so we’ll load it ourselves. He said that if we pay 100 bucks more instead of $2500, they will load and unload for us and we can have our stuff in 6 days. But after loading the truck driver gave us a bill of $4,000+!!!!

Also we realized that the company doesn’t even carry boxes and they only have trucks with driver for moving!

Also contractor was lier and lazy. After loading, one of them told us that they can’t deliver in 6 days (the time that they told us from company) and it always takes something between 1 to 30 days. Then after more than 30 days we realized that our stuff are in a warehouse in California instead of our house in Texas!!!! Actually I don’t even know who allowed them to put our stuff in a warehouse and after more than 4 weeks they tell us “we’ll hopefully come next week” and there were no clue that they would come, and they didn’t come!

At last after 63 days they brought our stuff with no one for unloading and we had to hire two people and paid $200 for that while it was in our contract that they should load and unload by themselves.

After all these awful circumstances we took out everything from the boxes and there were a few broken things including our vacuum, more than two large fragile dishes, a large plastic box which contained some broken stuffs as well and more…

After thousand times calling the Price line company and contractor, and even sent an email (that they told us to send it) about the damage cost and attached all of damaged stuff photos, they don’t give a sheet about none of the issues above and still no action from them!

The company must refund all money we have already paid plus a loss for their lying and delay and damages.

If they don’t, I swear that I will advertise them negatively everywhere and any time.

Move size: 1 Bedroom Home Service cost: $3525

So right after hurricane Ida, where almost all of my belongings were destroyed, I decided to relocate to Arizona. I needed a way to move my stuff that survived. I contacted priceline logistics. They got me a really good deal and a huge discount because of the hurricane.

About 4 days after I made my reservation I was discussing the move with my live animal transport guy who was coming across an issue with being double booked during the time I needed my transport and the only way he would be able yo swing it is if I paid a little more to cover the other trip that there were supposed to do. I told him the only way I would be able to afford it being that I had just lost almost everything was if he could also move my remaining belongings which they agreed they could do. So I call and cancel my reservation with priceline logistics, I was informed that by canceling my reservation I would be forfeiting 1/2 of my $650 deposit. I agreed, they sent over the docusign for the cancelation and was told that my 1/2 of the deposit would be returned to my account in 7 -10 business days.

A couple weeks had passed I contacted them and was told that it wasn't going directly back to my account that it was coming in the form of a check and that it had been sent out. A month goes by and nothing, so I call them and get bounced between a few people and then was told there was an error in the system and that it hadn't been sent yet but was going out the following Monday. So another month goes by and still nothing.

So I call them again where I am getting bounced around between multiple people yet again but this time to be told that my refund of the 1/2 of my deposit was denied. Denied for what I asked? And I was told the owner of the company has the final say and he denied it.

So here I am going through a hurricane that destroyed almost everything I owned, killed multiple of my animals, relocating across the country spending every penny I had left to have this company steal my hard earned money when they did absolutely nothing to earn that money. This company is full of thieving crooks. I would warn anyone trying to do business with this company to look into other options. I would give this company 0 stars if it would allow me. And honestly had I read the reviews on this company prior I would never had attempted to do business with them. The reviews from many have had the same issues. Like how can a company get away with this? They need to be charged with theft!!

Move size: 1 Bedroom Home Service cost: $2000

Is there a way to give negative stars? We were contacted about our move from NY to CA, gave explicit details about our stuff, how much we had and got a quote, the guy we spoke to said "I am going to over estimate the space you are going to need just so we are sure to get all of your stuff." Great! (so we thought)... the day of our confirmation call arrived only for Freddy W. to be extremely rude to both of us and act like it was our fault the estimator severely underbid our move. He stated that we could cancel but we would be charged even though it was a total bait-and-switch. The new estimate was almost double the first one. We already put over $3000 down so we felt stuck. Freddy ASSURED us that this new estimate was MORE THAN ENOUGH space... Day of the pick up and nothing is how they described. Subcontracted to some poor guy that wasn't given information, wasn't told to bring moving blankets (we ended up sending him money to purchase some), and then tells us that the space we had reserved wasn't enough and there would be ADDITIONAL charges! We are paying an obscene amount to have our stuff brought over all because this company can't tell the truth or give a strait answer. I don't expect anything for free but I do expect that if you tell me one price and it's incorrect that the following price is the correct one. Not having the price go up and up and up with no ability to cancel without penalty. This company is horrible and I would never recommend it to anyone ever. I sincerely hope others read this and I hope that someone shuts this place down...

Move size: 2 Bedroom Home Service cost: $14000

I hired Priceline Logistics and they hired A Russian Sub contractor out of Las Vegas to come get my property. They did not have enough room for all my things I needed. they took my sons box spring but not the mattress or bed frame.

As they left my house they driver hit the fence and did over 800.00 worth of damage to the house I just sold. the Mover would not give me the truck insurance but kept giving me the insurance for my property on the truck. Which after 3-4 months they said the insurance does not cover the fence. I had to pay for the repair myself. I stopped in Las Vegas to discuss this with the Company owner I had the address on the list of items they gave me and there was no warehouse at that location. I called the Las Vegas police and said this is a very common complaint but it is a civil issue.

and the truck was two weeks later arriving at my new house and required MORE money than agreed even though they did not have all the furniture that the original agreement included. I left alot of belongings I needed in my new home.

Upon arrival The Russian man was very aggressive when asking for the extra money or I would not get my belongings. I am a 65 year old woman and that was unnecessary. they were not careful getting things in the house and damaged my house and furniture.

I was told that my motorcycle would be crated. They covered it in busted up cardboard boxes. I said no, get my bike off the truck and they said It would cost me $500.00 to unload it.

They take total advantage of the situation!

Move size: 3 Bedroom Home Service cost: $8700