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PODS Moving and Storage

1.2 · 128 reviews

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Address: 5585 Rio Vista Drive, Clearwater FL, 33760

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Site: www.pods.com

Phone: (877) 770-7637

Email: socialmedia@pods.com

States of operation: Alabama, Alberta, Arizona, Arkansas, British Columbia, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Quebec, South Carolina, Tennessee, Texas, Virginia, Washington, Washington DC, Wisconsin ..see more

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PODS Moving and Storage About Highlights Reviews Costs License Contact

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Movers in USA
Florida
Clearwater Movers
PODS Moving and Storage

Average service price

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$ 2923

Interstate move average

40% less than market avg.

$ 709

Local move average

74% less than market avg.

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Based on 126 verified moving reviews

Most reviewers reported difficulty getting updates, unanswered calls, or poor communication. 67%84 reviews
- no one over calls me back
  
  1.0 Sunny Kwatra Jul 16, 2022
- Each time there is no answer as to why it was not delivered and that they need to email a manager to find out.
  
  1.0 Dov Kauderer Jul 21, 2021
- I still have not heard back from her. I have called twice and emailed twice.
  
  1.0 Courtney Wilson May 27, 2021
Some reviewers reported late deliveries or missed delivery windows. 46%58 reviews
- They have delayed my equipment by over two weeks
  
  1.0 Christina Pierre Aug 19, 2026
  
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  A WARNING TO THE MEDICALLY FRAGILE COMMUNITY: BUYER BEWARE
  
  When purchasing services from PODS, be aware that if you have medical equipment/devices, and/or medication that you are transporting and reliant on, PODS is completely unbothered and unempathetic to your needs. They have delayed my equipment by over two weeks, even after I've escalated within their Customer Support and Advocacy department, explaining the urgency of the situation. BUYER BEWARE.
- The following day when speaking with PODS customer service and corporate supervisors we still were never able to get a confirmed delivery that day, or even any time soon.
  
  1.0 Liz Fitz Oct 20, 2024
  
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  POD NEVER DELIVERED!!!
  
  Terrible experience with PODS. Had a confirmed delivery for 10/16, which had been booked a month prior, delivery timeframe given of 3pm-6pm even. No POD showed up during delivery window, after calling all evening, we were told several times it is still on the way. The following day when speaking with PODS customer service and corporate supervisors we still were never able to get a confirmed delivery that day, or even any time soon. ABSOLUTELY HORRIBLE TO DO THIS TO CUSTOMERS THAT HAVE PLANNED TIMELINES FOR MOVING!!!
- Date of delivery was September 15, 2023.
  
  1.0 Elizabeth Garniss Sep 13, 2023
  
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  Not delivered on date contracted for
  
  I reserved my pod TWO months ago. Date of delivery was September 15, 2023.
  
  Then they changed it to the 20th! Never called me I just happened to see it on line. I had to make ten phone calls to move it to the 16thbut they won’t even tell me the time of day! I have three people I flew from Boston to Florida that are leaving on Monday September 18th. This potentially gives me ONE DAY with my family to unpack. I am 67 years old. I’ve now had to rent an airbnb for four people for one night, now maybe two. They should be ashamed of themselves and their poor customer service that puts me on home and disconnects me. I posting everywhere I can to avoid this company at all costs.
Some reviewers reported denied or ignored damage claims and unhelpful after-move support. 48%60 reviews
- there are long wait times, and I was also disconnected several times
  
  1.0 Julia Bennett Jul 09, 2023
  
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  Damage to driveway
  
  Terrible experience with Pods. Their customer service is a joke. They damaged my driveway by gouging it out at multiple points and have made it practically impossible to file a claim. No email, can only call, but then there are long wait times, and I was also disconnected several times. Total frustration. Was told that I would receive a call back which never came, still they refuse to send a email. They probably don't want any documentation of their horrible service. Went through three agents after many hours on the phone but after all this they mixed up my claim with a different customer! AVOID! AVOID! AVOID!
- Have called six or seven times over the course of more than a month to ask about the status of that incident report.
  
  1.0 Bridgette Ashby Jul 18, 2022
  
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  Miserable Experience
  
  They cancelled dropping off all of our stuff without contacting us at all. After calling every day for nearly a week, they finally agreed to deliver it on the last possible day that we needed our stuff by, which was more than two weeks after it was scheduled to be delivered. Then they didn’t pick up the empty pod filling our driveway for over two weeks.
  
  We filed an incident report to request compensation for them not fulfilling their end of the bargain. Have called six or seven times over the course of more than a month to ask about the status of that incident report. Every time we’ve been told that someone will contact us in a few days. We have yet to receive any communication from them.
- I notified the corporate office, but I still haven't heard back.
  
  1.0 Grant Yourvalidname Jul 06, 2022
Some reviewers reported final charges above their initial quote or unexpected fees — most often for storage and fuel. 44%56 reviews
- I used them in May got my pod in June in August I received a call stating I owe them 316 for the move
  
  1.0 Connie F Amerson Jan 23, 2023
  
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  Don't use this place
  
  They will call you months later stating you owe money after your account is closed I used them in May got my pod in June in August I received a call stating I owe them 316 for the move . I disputed this didn't hear anything from them again til the 19 of January of 2023 don't use this place hidden fees and just 1 big headache I will be going to court
- another agent got on threaten me if I didn't pay they take our stuff
  
  1.0 Jessie Brandt Jan 08, 2023
  
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  Charges for unused services
  
  We ordered a large pod we were told to pay 516.70 Dec 6th 2022 we did on January 2nd I reached out by email asking them to come get their pod no reply January 6th they tried withdrawal 269.70 from my bank which my bank blocked payment request. I talked with 2 different reps on January 7th 2023 1st one hung up on me when I said I'm not paying more money for a container I just paid 516 on then another agent got on threaten me if I didn't pay they take our stuff so I again told them come get your pod she continued to be rude and demanding payment for more money for something we didn't even use, the city we are moving to needs permits for this container so we request them to come get it and this is how they want to do business by threatening you if you don't give them more money well wrong person to threaten they will never get additional money from us that is a guarantee, and I reached out to the better business bureau and filed a complaint against them with detailed information of what we paid and emails request them to pick up their container along with the 2 agents conversation with me including them threaten me. If anything they owe us a refund I could have been as ignorant as…
- Then I'm told I have to make that payment of $295 for them to pick up the POD.
  
  1.0 Brandon Locke Oct 04, 2022
  
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  Terrible Company
  
  This company loves to tell you they will do things, and do the exact opposite !! First, I was told I would not be charged an amount of $295. Then I'm told I have to make that payment of $295 for them to pick up the POD.. After making the payment, they said I would be refunded in 7-10 business days. THAT WAS SEPT 3RD I DO BELIEVE. A MONTH LATER, I STILL DON'T HAVE MY MONEY !!!! ABSOLUTELY RIDICULOUS. I will never be using this company again, will tell everyone I know that this company is nothing but a bunch of liars, and thieves. Trying to take a couple hundred here, and there.. Hoping the customer won't notice they're being charged extra. Well, I work in Car Sales, and hate to break it to ya... I'm pretty good at working, and looking in the gray. And you're not getting over on me. So I'd greatly appreciate my refund, as I was told was already approved, WEEKS AGO.
Some reviewers reported damaged belongings or missing items during the move. 25%31 reviews
- I was informed that thousands of dollars of smashed damage was caused by ill packing
  
  1.0 Pat Theiss Jul 07, 2022
  
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  If I could put zero stars I would.
  
  I am writing to let you know that I will NEVER use your service again. The first time I used it I was completely satisfied...that was why I chose your company a second time. Unfortunately my second experience was much worse. My container was dropped, HARD, so much so that many items were smashed! I filed a claim as instructed thinking your reputation would carry over. It did not! I was informed that thousands of dollars of smashed damage was caused by ill packing! What a joke. I am a tetris packing queen. I watched all the videos and packed it perfectly! I know it was dropped on the left side because the feet were missing and the delivery guy had to replace them. I used this company again to guard my belongs that are now ruined!
  
  Shame on you for this.
  
  I will tell anyone who will listen to NOT use PODS!
  
  I am disgusted by you.
- PODs has admitted that they cannot find my POD.
  
  1.0 Tim Boyle May 04, 2022
  
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  Lost POD
  
  Horror and disbelief. PODs has admitted that they cannot find my POD. All of my belongings are or were in there. They don't care and have no intention of rectifying their mistake. They are impossible to work with and the majority of customer service agents lie, stall, avoid or simple hang up. Avoid PODs at all costs. It's not worth it. I intend on retaing legal counsel immediately.
- It has been 3 month, I still don't have my pod
  
  1.0 Mariela Miotto Feb 14, 2022
  
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  Pods scam
  
  It has been 3 month, I still don't have my pod and I have Been charged over 3k. I HATE THIS COMPANY.

Review summary

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1.2

128 reviews

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Reviews

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Michael Eisenwasser

Jun 27, 2022

International move from Vancouver, BC to , IL

Class action lawsuit against PODS

PODS has scammed me and many thousands of their customers. We are organizing a class action lawsuit against them on Facebook, come join the movement:

https://www.facebook.com/groups/521060212561472/

Move size: 4+ Bedroom Home Service cost: $7700

Official company response

Hi, Michael! We have been in contact with you regarding these concerns. Our team has reached out to you to discuss today. Please continue to follow up with the agent assigned to your account. Thank you.

Susan Jones

May 11, 2023

Local move within Florida

PODS MOVING AND STORAGE THE WORST AND HORRIBLE

I USED PODS THEY ARE THE WORST. THEY CHARGE YOUR CARD WITHOUT PERMISSION AND THEN DOUBLE CHARGE YOU. ZERO CUTOMER SERVICE YOU CANNOT GET ANYTHING RESOLVED THEY DONT GIVE A CRAP. READ AL THE BAD REVIEWS BEFORE YOU GET SCREWED AND HOSED ROYALLY!!!! THEY SUCK AND SUCK MORE!!!

Move size: 4 Bedroom Home Service cost: $2600

Official company response

Hi, Susan! We strive to be transparent with our pricing by outlining all charges in your order confirmation. To view that document, please visit MyPODS.com and log in to your account. If you'd like us to help walk you through your order confirmation, please give us a call at (888) 314-5136.

Mmcy

Oct 19, 2017

Long-distance move from Lexington, KY to Washington, DC

Furniture arrived damaged/insurance didn't honor claim.

My carefully packed furniture arrived damaged. the pod would not open and after crawling into the unit to pry the furniture free, most pieces were damaged. the insurance I bought would not honor the claim. I do not recommend this company or the 3rd party insurance.

Move size: Studio Service cost: $10000

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About PODS Moving and Storage

1.2 from 128 reviews · Clearwater, FL movers

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PODS Moving and Storage has registered their account, so they will be able to see and respond to your reviews publicly.

Their address is 5585 Rio Vista Drive, Clearwater, FL, 33760, but movers usually cover a much larger area.

Company Notes

Whether you’re moving across town or across the country, PODS is your personal moving and storage team. We’re making moving and storage easier for you, because it’s all on your timeline, and our trusted team delivers your container wherever you are. To learn more, visit PODS.com.

About the Business

PODS Moving and Storage reviews and ratings online. PODS consumer reports and testimonials.

Licenses & Certificates for PODS Moving and Storage

Companies that transport household goods within Florida like PODS Moving and Storage have to register annually with the Department of Agriculture and Consumer Services. The Bureau of Compliance is the responsible regulatory authority that manages intrastate movers. Movers should be registered with the FMCSA to operate interstate.

To legitimately perform interstate moves, moving companies must be registered with the FMSCA (Federal Motor Carrier Safety Administration). Click on the PODS Moving and Storage license numbers for the government record information:

ICC MC number: not provided

US D.O.T.: 1397252
(US Department of Transportation number)

Local State License: not provided

Want more detailed information on licenses? See our detailed guide on moving company regulations here.

What is PODS Moving and Storage cost for local moves?

We have calculated an approximate local moving market average price from 326 reviews of people moving within Florida to be $2711.

From 30 local reviews for PODS Moving and Storage, we have calculated an average moving cost of $709 for local moves.

This could mean that PODS Moving and Storage is cheaper with about 74% from the market average.

Take note that these local moving prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Move prices can vary greatly as factors like home size and time spent moving as well as supplemental services like packing and assembly could influence your individual price.

To receive a more accurate moving quote from multiple local movers and compare the best pricing, we recommend you get an estimate from our cost estimator here.

What is PODS Moving and Storage cost for interstate moves?

From 11632 reviews of people moving long ditance, we concluded that the market average costs are around $4861 when moving long-distance.

For PODS Moving and Storage, we estimate that their average long-distance moving costs will be around $2923, based on 69 long distance moving reviews.

This could mean that long-distance moving services costs of PODS Moving and Storage for moving between states is cheaper with about 40% from the market average.

Note that these long-distance moving prices vary from the prices you will get if you contact the company, since these costs are extracted solely from reviews data and not the moving company. In addition, move prices can vary greatly because of factors like shipment size and distance between locations as well as supplemental services like packing and assembly. This is why you should compare competing moving quotes from licensed movers with our tool here.

Average service costs information

We generate average normalized moving cost based on information submitted by people who have reviewed PODS Moving and Storage. Take note that these prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Please note that move prices can vary greatly based on factors like home size and distance between locations as well as supplemental services like packing and assembly.

The market averages are generated from reviews on our review sites from the last 3 years. To get more precise moving quotes, please consider using our moving estimator.

Community testimonials, ratings and consumer reports on PODS Moving and Storage - a professional company located in 5585 Rio Vista Drive, Clearwater, FL, 33760. Discover Clearwater, Florida moving companies.

*MoveAdvisor may not be affiliated with PODS Moving and Storage and the estimates may be provided from other professional movers in our network.

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PODS Moving and Storage