PODS Moving and Storage

So my POD filled with the contents of my home got delivered today. Unfortunately, the POD door is now broken. While I can open the door, I can no longer close and lock it - pretty important don't you think? PODS sent someone out to look at it but apparently they are unable to fix the door onsite. They were finally able to force the door close and lock it but I was unable to do the same. I'm not a 250lb guy and I'm simply not strong enough. It's clear something happened to the door in transit because I was able to close and lock it myself previously.

I called customer service again and they had 2 suggestions:
1. Live with it. Apparently, being able to secure the contents is not important to them.
2. They would bring an empty POD out to replace it but I would be responsible for bearing the cost of unloading the original POD and reloading it into a new POD. Certainly inconveniencing the customer and causing them to incur more expenses due their equipment malfunction make perfect sense doesn't it?

Bottom line, their equipment is broken and they put all the blame and responsibility on to the customer to deal with it. Unbelievable. Supposedly, a supervisor is looking into other options and will call me back. I'm not holding my breath.

Contrary to their selling points, I do not have ready access to my belongings, my contents are not secure and I have zero control over the situation.

This is completely unacceptable.

Move size: 3 Bedroom Home Service cost: $3600

Where do I begin? First the driver hit my house with the POD. Placed the POD in a difficult place to load. Then scheduling couldn't find a date for 3 weeks to pick up the container. We (myself, my husband, the new owners of the property) all tried to explain that the only place to put a second POD was in front of the first POD. We tried to change dates so that the second POD would be delivered after the first was picked up- they couldn't do it. Delivered the second POD anyway. Schedule pick up for the first POD was a week late. They showed up and then left with no explanation - we assume because the second POD was in the way - DUH. After calling 6 more times and getting different people - they said they sent a driver out but decided the bill was late so didn't pick it up- however the account had a valid debit card on file- they just hadn't charged it. And why would you send out a driver before checking the account balance??! I am still trying to get a pick up scheduled to move a POD that is sitting on property I haven't owned to weeks. I have yet to talk to anyone in this company that isn't a complete idiot and I've probably talked to over 20 people. They have the most useless customer service. I will never use them again. There is another family and two realtors that have got to witness this. I hope they spread the word far and wide.

Move size: 3 Bedroom Home Service cost: $204

I ordered a POD for late July but never received a confirmation email. I couldn't access the information online. I called to change the date and the rep looked up my previous order and couldn't find it. We concluded it had never gone through. So, we opened a new order. It turns out that the original order HAD been recorded, but they had the wrong email address, thus I never received any information. I did not confirm the order, nor did I complete the online contract. I never heard from PODS in any way. So, they went and delivered the POD that I had called to cancel and that they told me hadn't been recorded in an order. Then they charged me $660 for delivery.

I disputed the charge through my credit card company. PODS went and re-billed me, adding ANOTHER $685 to my credit card, while the dispute was in process! My credit card company got me in a 3-way conversation with a PODS dispute specialist. This fellow claimed that they had no phone record of my call when I called to cancel, though they had a record of my initial call to place the order! They conveniently lost the critical recording. He was also a bully, so much so that my credit card rep told me I could exit the phone call while they dealt with him.

In the end, my credit card company caved because they don't have the recording of my canceling the order. And just last week, PODS re-billed me for the second charge--the storage charge of $685, which is completely fraudulent as they picked up an empty POD that they never should have delivered.

In summary, they delivered a POD that I had tried to cancel and charged me for it, conveniently lost the record of my call, and followed up by billing me for storage of the POD. They never confirmed the order, I never signed the online contract, and they misplaced the original order so I had no access to it. They then followed up with a fraudulent storage charge.

At this point, I have contacted an attorney because PODS has clearly acted with deceptive business practices and now my credit card company is complicit in allowing them to bill for a service never rendered.

I've talked one friend out of using PODS and I will be sure to inform many, many more. They may get $1,300 from me, but I will make sure to cost them much, much more in lost business.

Move size: 4 Bedroom Home Service cost: $1300

WOW! The level of deceit associated with PODS Moving and Storage is off the charts. I am really surprised they haven't been tapped on the shoulder with a Class Action Lawsuit. This company and its employees will say/quote you one thing and then completely turn around and do the opposite. I have been doing some research into PODS and found there is a PATTERN of them doing this to several of they're customers. Be ADVISED, if you chose to deal with them get everything in WRITING! They DO NOT SAY WHAT THEY DO AND DO NOT DO WHAT THEY SAY! If any firm/lawyer would like to spearhead this lawsuit please contact me. For the level of unscrupulous business practices I have been through with these snakes is ASTOUNDING! They take advantage of people in times of high stress while moving and hope you will just go away quietly while they profit profusely. Be warned PODS for I am sure it won't be too long before someone corrects the high number of customers you have CHEATED!

Sincerely,
Steven L.

Move size: 2 Bedroom Home Service cost: $3800

I had moved 1000 miles from state to state. I had to change my container to a much smaller. From my understanding, I was still charged the fee for the larger one.They refused to pick up container when I needed them to. Pick up was scheduled to their convenience, not mine. (yes I gave them plenty of time), hince my container sat in the driveway for little over 2 weeks in hot, humid Texas weather.They failed to contact me that someone had parked their car in my drivway in front of the container,which needed to be reschedule.They never reached out to me about any of the problems we experienced. I continually called for all updates. I was promised a review and compensation. I didn't know it was demied until I did their survey. Again, no communication.This horrid customer experience was my first and last time using POD.They have no interest in maintaining loyalty nor satisfaction of their customers nor quality of their business. My opinion is they lack communication skills, organization and frankly showed no compassion nor cared about the situation. I will never recommend them to a single person.

Move size: 3 Bedroom Home Service cost: $2203

I planned to use PODS for a cross-country move. My container delivery was scheduled the day before a snow storm. They cancelled the delivery in anticipation of snow (the sky was blue and the sun was out at the time), and did not call me to notify me of the cancellation until after the delivery window. They rescheduled my delivery four times due to the weather, which was understandable, but promised I would be one of the first deliveries when they resumed their schedule. They did not deliver the morning deliveries resumed as promised, but gave a delivery window in the afternoon. They did not actually arrive until an hour after the delivery window. When I called to complain, I was told delivery windows are not guarnateed and they would not provide any discount or compensation for totatally wasting my day twice. Moral of the story, if you have infinite time on your hands and no other things on your schedule, it will be fine. If you have any sort of life or schedule, go with someone else! Even my delivery person (when the pod finally arrived) said the company has gone totally downhill since being bought out two years ago. A major disappointment!

Service cost: $4000

20 hours before we were scheduled to move my husband was admitted to the hospital for chest pains where he remained for five days. 1.  The moving guys recommended by PODS on their website (specialists in weight loading and distribution) cancelled 15 hours before they were supposed to arrive, six hours after my husband went to the hospital. 2.  They referred replacements "we don't endorse." The new moving guys were nice but inexperienced in loading, weight and distribution.  3.  Due to these factors, I had to order an additional PODS unit.  When it arrived, I was asked to move my car.  Then, I left our garage door open and went inside.   4.  The drop-off driver for PODS entered my garage and took two dozen new moving blankets (new in package with UPS shipping labels) purchased from PODS and delivered by UPS.  The driver admittedly took my husband's leather moving gloves and new rope (in package) from my garage.   5.  PODS said they found no record of these blankets.  I gave customer service the UPS tracking numbers and credit card receipt for these blankets.  After this, customer service stopped taking my phone calls.   6.  I left customer service a message about filing a police report against this driver when he failed to return these items as stated.  In response, I received four harassing phone calls from the drop-off driver's supervisor who accompanied the drop-off driver back to our home when the last unit was picked up.  I felt threatened.  8.  I filed a police report for stolen items and harassment and received police case numbers.   I was unable to spend the first four days of my husband's hospitalization by his side.  I was unable to eat or sleep for several weeks after this experience.  I still get nauseous over it.  I never received a refund for stolen blankets, never mind stolen gloves and rope.  I haven't felt well since our move and have not pursued this issue---yet.  I think this is what PODS counts on; that moving time is exhausting and follow up is difficult.

Service cost: $3200

We relocated our art-deco furniture store from Sacramento to bakersfield and used PODS moving and storage.  We had to pack the storage container ourselves but saved us money in the end because we did not need to pay for movers and moving trucks.  Our broker gave us a PODS discount code at http://businessbrokerjournal.com/pods-promotional-code which helped us save even more when it came time to unload and settle in to our new location.
Michelle & John Germaske.

Service cost: $538

I used Pods to move our family from Tennessee to Colorado and they did a good job. They showed up when they said they would and were very friendly. The Pods quote can be a little confusing - I think this is the source of many other reviewers frustration - but read it carefully and the price they will be charging is clear. And definitely use a promo code to save about $40 - 'R101' worked for me. My belongings had shifted a bit during transport - but this was our own fault for not packing things tightly enough. I would recommend Pods if for no other reason so you don;t have to load and unload twice instead of once during your move.

Service cost: $925

I discovered the day before my deliver that the initial sales person fail to input my time perference within the data base system which was 7 am. I'm moving to another state with a child, going home to 2 deaths in my family within two different locations. That sales individual made things extremely difficult for me in such a way that I was disappointed in the fact of choosing POD and refuse to recommend their services to others. Not that it really matters to POD as a company but it should as a customer.

Service cost: $149