PODS Moving and Storage

I am extremely upset about how my business with PODS has progressed. First off, it was an expensive choice, though it made the most sense at the time- we were moving from one side of the country to Arkansas, staying with a relative while we searched for a house. When I was on the phone with the rep (who was fine), he asked me where I would be moving to. I told him we didn't know, but would be looking in a certain town and the surrounding areas. He asked me for a zip code just to mark down for records, so I gave him the one my relative lives in.

At no point did this representative mention to me that these surrounding towns might be unable to receive PODS service. All I was told was that if we move to an area not as near Little Rock as we thought, we might have to use the Fayetteville or Jonesboro (or something) PODS facility instead. That was fine by me.

We had our pod dropped off and picked up just fine, the trouble started after we finally found a house, about twenty minutes away from the address I gave the PODS rep in the beginning. So I called them up to get my pod delivered, and all of a sudden, they told me they don't service that area. I was understandably distressed, as the whole move has been incredibly stressful, and this was completely unanticipated. Obviously, I never would have signed up for this expensive company if I thought they wouldn't be able to deliver. They told me that I would have to drive all the way to Little Rock and unload my things there at my own expense, then load them into a truck, then unload them AGAIN back at the new house! This is absurd.

I asked to speak to a supervisor, but I was denied this. The rep said she spoke to one on my behalf, and they still refused to deliver. I asked for escalation, they told me they emailed the Little Rock PODS facility, but my request was denied yet again.

Here's the real kicker though: they will deliver to the original address, my relative's house. I got her okay to do that, so the POD will now be coming here. The ridiculous part is that her address is literally halfway up a long windy mountain road in the middle of nowhere. The address I want it actually delivered to is right off the main highway, an extremely easy drop-off point.

I also apparently need to wait about 3 weeks for the pod to be delivered, which is utterly ridiculous as well, especially since I am still being forced to pay the same amount I was originally quoted despite all the setbacks. I am very upset, and I certainly plan to share this story with everyone I can. I will also be posting this review on multiple websites.

Move size: 2 Bedroom Home Service cost: $4000

Do not use pods ever, especially if you live in an hoa. I used pods and wiii never do it again. The company is understaffed and their answer for all customer concerns is to refer you to the contrast they have with you. Due to their understaffing and lack of customer service, I was fined by HOA because pods took five days to pick up They’re container. I was never told that pickup from this company is first come first serve. With only a few drivers in south Florida the company is unable to meet any deadlines that their customers have. Also, the call center has no supervisors and they only give one answer to all questions. They refer you back to the contract. I’m warning everyone in south Florida about this Company. Never use them because I promise you wiii regret it!

Move size: 3 Bedroom Home Service cost: $200

When I first called to get my estimate to use PODS, the customer service was wonderful and the pricing was great, so I went with them for my move from New Orleans to Atlanta. Its been 3 months and I am now settled and called to get my POD delivered to my new house. All of a sudden things are very different. The customer service with each person I've spoken to since my initial call has been awful, terrible customer service, to the point of rude and unprofessional. The pricing has now tripled to get my POD delivered. Now I understand quotes are only good for so long, but had I known the price could jump that much, then I would have just paid for the full move of my POD to Atlanta and had it stored up here, not still in New Orleans. Additionally, they have added on 2 additional charges that I was not quoted the first time, or when I called last month just to get an idea of what it would end up costing. Also, the turnaround time was initially 3-5 days, now I am being told a minimum of 7-10 days. Its like my stuff is being held hostage and I have no recourse than to abide! I would not use PODS again, and if you do, get your initial quote and pay for it all upfront because your price is going to sky rocket once they have your belongings in their possession.

Move size: 1 Bedroom Home Service cost: $3000

PODS will charge additional fees they do not inform you about over the phone at the time of booking! If you don't mind being taken advantage of, use PODS. If unanticipated charges concern you, DO NOT USE THIS COMPANY!! My total delivery fee was supposed to be $973.49. They charged my cc for that fee 1/4/19. Out of nowhere, on 1/11/19 they charged my cc again for an additional amount of $335.58.

When I called to inquire, I was told the extra charge was added for mileage. That was never mentioned when I confirmed the total for delivery of my belongings. Be aware PODS will charge you hundreds more than what they mention during your order, and there is nothing you can do about it. Trust me on this one!

Move size: 2 Bedroom Home Service cost: $973

PODS has the worst customer service I have ever encountered. They failed to ship my POD as promised, would not take responsibility for their error and offered me a ridiculous resolution of approximately $250.00 on a move that they charged $3200.00, plus the added expenses of an additional week in a hotel.
I have since disputed charges with credit card company and they have found in our favor and reversed charges and now PODS is threatening to send to 3rd party collections.
Do not believe what their website or representatives say. They will quote you a price, enter wrong information then try and charge you to fix their errors, and you will have no choice to pay because they have your stuff!
Do yourself a favor, DO NOT use this company.

Move size: 3 Bedroom Home Service cost: $3200

I gave pods one star only because you have to chose a rating. My move with them was the worse ever and having been in the military both as active duty and civilian I've made a many moves. It was a nightmare, though not 100% their fault. I believe that it would have cost less to have professional movers move me and I wouldn't of had to deal with the packing either. The last straw was when my pod was supposed to be delivered I had my brother here to help, we stayed in a hotel the night before pod was to be delivered and I was to fly him home two days later after him helping me with unloading pod. Well the pod didn't show up in it's delivery window, so after waiting an hour or so past the window I called and was told that someone had called in sick so it would be delivered later that day. Later that day I got a call and was told that the truck had broken down and my pod wouldn't be delivered for another 4 days, even though it was in town. This meant that I had to stay in a hotel for another 4 days with my dogs and my brother had to fly home, so now I'm out the cost of 4 days hotel stay and have no help to unload pod. I told the person on the phone I wanted to file a complaint, she took all my information and reason/s for complaint and told me I would hear from an adjuster so I could be compensated but have not heard from anyone and it's been three weeks.. I will NEVER use pods again!!

Move size: 4 Bedroom Home Service cost: $7000

DO NOT use PODS. Horrible experience. They didn't place our POD correctly, didn't tell us that cars had to be parked a certain space away from the POD so couldn't pick it up. Told us it wasn't their responsibility to tell us this information. We had to call our neighbors while they were on vacation and go into their house and get the keys to move their car. Now, we are being told that since we rescheduled pick up which only happened because they told us we had to due to the car being in the way. Now, we are being told that we needed to reschedule delivery at that time which no one told us. We are supposed to be moving into our rental house that we have already paid first months rent on 4/8/19 and are being told our POD won't be here until the 4/16/19. We of course have already been charged for their services totalling $3300 but they of course don't seem to care about making things right because they already have their money. Trust me people. DO NOT USE THEM.

Move size: 3 Bedroom Home Service cost: $3300

I agree with another reviewer who said if I could rate them as zero I would. As matter of fact they deserve a -10!!
These people are absolute idiots, I ordered an extra POD two days before final pickup of my three other pods before transport across the country. I called back to let them know that I did need the extra POD and then find out it that because I didn't specifically tell them to ship with my other three PODS (even though they were all on the same order)that it was all my fault that they left one behind on the west coast. Oh BTW they are right on time charging your credit card before they even deliver PODS. Is it not the responsibility of the Customer Service Rep to ask one final time if I would like to schedule the transport date or if I would want them to store and ship at a later date?? A customer is already stressed enough with all the details of moving but now we are supposed to be responsible for the job that you went to the experts for??!! So I had to stay in hotel for an extra 10 days and lost all of my frozen food because my final POD contained my bed and my freezer. But it's all my fault and they take no responsibility for it. DON'T USE this company unless you want to be told to bend over so they can use "sand paper" on you as they screw you. HORRIBLE HORRIBLE HORRIBLE company. I would drive my own stuff piece by piece before I would ever use them or recommend them to anyone ever again. Save your money and use a reputable moving company.

Move size: 4 Bedroom Home Service cost: $13000

DO NOT USE PODS. VERY poor customer service. The pod is taking up more than an 8 feet wide portion of our driveway and Pods says they’re unable to pick it up for another week. We are forced to pay Pods for another week because they have no resources to it pick up before then. We were going to keep the pod for a month. However, when the equipment that they use added 2 feet in width for placement in our driveway, we needed them to come and pick up their container sooner. We were told at booking the reservation that if we need them to come and get the pod sooner that it would be no problem. We are on able to park our cars in the driveway and it’s also slow down our renovation progress as well due to lack of access to our driveway. Pods only response is that they’ll let us know if a spot opens sooner for a driver to pick up their container. I’ll never use Pods again and regret doing so. We will stick to U haul that is much less expensive in the long run And provides more flexibility.

Move size: 2 Bedroom Home Service cost: $500

Buyer beware!’ I contracted pods for an interstate move. When the third and fourth pod was delivered the third arrived but not the fourth. I called and they said it was on the way. They arrived a few minutes later and started unloading the pod. I heard noise outside along with one quite loud noise , but didn’t think anything of it. I looked at a short while later and the delivery person was gone and he didn’t deliver the pod! I called and they had no idea what happened. Then sent someone else out to deliver another pod. After they were filled and taken away I discovered the driveway had been smashed in! We were supposed to close on the house the next day , but it’s now delayed until we get it fixed !
Pods will not come out to look at it. They have outright denied the claim . They signed a waiver with the rental agreement which waives them of all liability. They don’t think the driver dropped the pod. They think the driveway was just unstable ! There is clearly a point of impact and nothing else could have caused it!
Shame in them and the driver. It’s unconscionable! An adult man with a job can’t even admit he made a mistake and dropped the pod causing damage. They said.

Move size: 4 Bedroom Home Service cost: $10000

NEVER USE THIS SERVICE. Been an over 5 week nightmare trying to get same day pickup scheduled for the POD as per required by my apt complex. Customer service called the local facility and left emails multiple times over the course of the 5 weeks and NOBODY WOULD ANSWER OR RESPOND. Customer service tells me there “nothing we can do because we are not at the local facility and they are not answering.” I asked for the phone number to call myself and they said “we aren’t allowed to give out that information.” I was flat out refused to speak to a supervisor and the first person claimed their “systems were down and therefore no one could speak with me.” I called back immediately and another person said they “talked to the supervisor on my behalf.” They just kept telling me all they could do is leave more messages and emails and “hope they get back to us soon.” Then they told me the only thing they could recommend was talking to the driver when he showed up to deliver the POD otherwise there was nothing they could do. Then finally a supervisor calls me back an hour before my POD is due to be delivered and tells me I’m approved for same day pick up FINALLY and then proceeds to tell me I will owe $80 for that. Literally use any other company on the planet for moving. DO NOT USE PODS.

Move size: 2 Bedroom Home Service cost: $2000

When I called to arrange Pod service, pickup/storage/delivery, I was not told they could only deliver to my area on Thursday and Friday. I called 10/17/19, and spoke with a horrible customer service agent. I requested my pods be delivered 10/30/19, that's the day after I close on my new home. She told me that they couldn't be delivered until 11/7/19 at the earliest, and only on Thursday's and Friday's. I have 4 Pods in storage and pay $824/mo for storage. Of course I want them before 11/1/2019 so that I don't owe another $824! I repeatedly asked to speak to a supervisor and she refused to transfer me, until I demanded to speak to one because she was not helping me. She wan't empathetic, understanding, or accommodating, she was basically telling me it's my fault and there was no one to complain to because those are the rules! Dave, her Supervisor, couldn't help me either but atleast he has customer service skills! Someone has got to take accountability for this issue. I'm out $824 and will be in a new home with NOTHING for a week.

Move size: 4+ Bedroom Home Service cost: $824

We moved from NY to CA with 2 months' travel in between -- PODs was supposed to move the container with all our furniture and belongings to CA into an air-conditioned facility and have it waiting there for us. It however never made the move --- I called them from CA to find out they had been keeping it in a hot NY warehouse for 2 months, and after numerous delays, false automated telephone, email, and text alerts it took them another **20 days** to get it across the country! After all that it was rejected at the CA border for a gypsy moth on the outside (probably picked up in the hot warehouse where the container should not have been!). They nonchalantly said it had to be sent to Harvey, IL for treatment. REALLY??! That's 2000 miles away! What kind of idiotic decision is that? There was no consultation, no options or evidence presented to me. I must have spoken to a dozen customer agents and none of them had a clue how to help me, or why this extreme situation had arisen; calling them is a waste of time as they will just direct you to your online account which has the same lack of information. Most importantly they can't give any estimate of when we will get our belongings, let alone any compensation for the suffering my family has endured -- all responsibility is just shrugged off. My whole house's belongings is in limbo. They don't care we've been sleeping on the floor in our jackets for weeks. They honestly don't care, and I expect they won't be in business much longer, god forbid your container is in their hands when they fold.

Avoid this company unless you're just moving worthless junk you don't mind losing forever. Otherwise you will really, really regret it.

Move size: 3 Bedroom Home Service cost: $4000

Very disappointed!! I booked a POD online and based upon my address in Alexandria, VA I was given the option to place the POD in my backyard. Upon arrival the driver informed me that the POD must be placed on pavement and is never placed in a yard. If this is the case, then why is yard placement even an option? When I called the company even a staff member told me it could be placed in the yard, while others told the driver it could not. This company should get its act together and stop inconveniencing customers. I was left a day before a big move without onsite storage. Moving is frustrating enough without having incompetence such as this. I will never use this company or recommend this company to anyone. Totally disappointed and frustrated with the service and the response to my problem.

Move size: 2 Bedroom Home Service cost: $1000

Please do not use Pods. I think a gaggle of monkeys runs this company. Their website is useless. For example, when you want to schedule them to come pick up your Pod there's a link on your account page. Great, I thought, that's easy. I click on the link, it leads me to a dead end. Finally I get on the chat with someone and he just says "You can't schedule a pickup from the website, you have to call the customer service number." I asked if I can't use the "schedule" link then why does it exist? He said I couldn't use the link because my move is long distance. I explained that I'm in Albuquerque, and I need the local Albuquerque driver to come get the Pod and store it in Albuquerque..how is that long distance? He couldn't answer.

On the night before my Pod is due to arrive I get an automated call telling me our Pod will arrive between 7am and 10 am. That's fine, I understand they can't get more detailed than a three hour window. We play musical cars and get the driveway cleared out and even had our neighbors who park on the street move their car in order to give the Pod driver lots of room to maneuver since we had the biggest Pod container, 16 feet. We get up early. We move all our cars. Our neighbor's car. We wait. 10 am comes and goes. No phone call, no email. No nothing. Eventually 5 pm comes..it's getting dark. No Pod, no phone call, no update. No nothing. About 7 pm I call the main number in Florida and tell them no one showed up all day. They just said that they'd reschedule it for the next day. No explanation, no apology.

Two weeks later we're ready to have this god-forsaken company come and get their empty Pod. They scheduled it for the next day and said that I would get an automated call later that night telling me the three-hour window in which they would arrive. That's right, you guessed it. No phone call. No email. No nothing. Again, I have no idea if we'll have to wake up at the crack of dawn to move vehicles and ask neighbors to move their cars from the street near our driveway. The next morning I get on the chat with the unhelpful "JR" employee. I said "I was told we would be given a three hour window or arrival and we've heard nothing." His brilliant and oh-so-unhelpful answers was "You were supposed to get an automated call last night." I said "I know I SHOULD have gotten a call, but I DIDN'T and that's the problem." He only said "Our driver will call you when he's 30 minutes away." I said that's not helpful as we had a lot of vehicles to move and get ready and since we were asking neighbors to move their cars that's not something we wanted to do and then have their cars be moved somewhere else for 8 freaking hours ahead of time. He then said "Make sure the Pod is empty and unlocked." In other words, complete ignores my previous sentence (in chat) and doesn't want to deal with me because he has no answers for me.

The Pod itself is fine and I have no complaints about the Pod. However, if you want someone with an IQ of at least 85 to help arrange delivery, pick-up, drop-offs, etc., then do not deal with this horrible company. Especially for the exorbitant amount of money they charge for their service. They don't ever seem to know what they are talking about, and worse, they simply don't care. You will pull your hair out dealing with these mental midgets. Choose another company.

Move size: 2 Bedroom Home Service cost: $2000

Last August, over half a year ago, a PODS driver came to pick up one of two units I had rented from PODS as a result of the fires here in Los Angeles while repairing my home. In the process of picking it up, the winch on wheels they use to load and unload the unit started swinging side to side, and ended up slamming into my trailer parked about five feet away, breaking out a window, scratching up the side of the trailer, and cracking off part of the fiberglass fender. The driver was very apologetic, and told me someone would come out to fix the damage. Thus begins my tale of woe.

I've rented from PODS many times over the years, and for the most part received great service from the people in the field and local offices, but management and the corporate head office are THE WORST! If something like this ever happens to you, prepare for months of absolutely unnecessary red tape, deliberate deflection, and outright lies.

I submitted photos and a description of the incident, verified by the driver (I hope his honesty didn't get him fired), and was placed in the hands of a "consumer advocate" from their corporate office. Months of requests for more photos and more documentation from corporate followed, and the woman helping me confided at one point that most people just give up after her boss rejected yet another attempt to move forward with the claim. The amount? Around $600, about what I had payed them EVERY MONTH while renting units from them.

I'm stubborn. More trips trying to locate a local shop and calling every repair place I could find to repair the damage for even less eventually uncovered a gentleman willing to come out and repair the window and fender for $495, and I told PODS I didn't care about the scratches to the paint. This was several months in, and the woman helping me told me that she would do her best to get that amount approved. I scheduled the appointment and had the window ordered. The day it was getting fixed, PODS notified me that they would not pay for the repair because I didn't submit the estimate properly. The window was already fixed, so I paid $275 for that and told the repair guy I'd call him back for the fender. He was not happy and told me he did not want to come back just for the other repair at $200.

The next several months went from me trying to find someone willing to fix the fender for less than $200 to me giving up on that after all, just asking for the $275 I had spent. I was getting no reply from PODS, no returned calls, no returned emails. It was very frustrating. Repeated calls to other PODS numbers eventually revealed that my "advocate" had left the company months before for unknown reasons (although her frustration had been clear on the phone), and they had not bothered to assign anyone to follow up.

I kept calling, over and over, probably 30 or 40 times altogether, before someone new finally contacted me and promised to help. He apologized, said he couldn't access any of my previous communication regarding the incident to the other advocate, and asked me to send everything again, which I did. After reviewing it, he said he thought he could help me finally resolve my claim, and at least get me the $475 for the window and fender.

If you were hoping for a happy ending, you are going to be as disappointed as I was.

I hadn't posted any negative reviews, despite all of my frustration, or contacted the Better Business Bureau, but before they would pay for the damages, the man I talked to said there was a form I would have to sign.. Here are the final two paragraphs.

"Customer further understands and agrees that confidentiality is a material condition of this Release. Customer hereby agrees, promises, and warrants that the terms of this Release and the underlying facts and allegations relating to any claim the Customer may have or had against the parties being released shall be considered confidential and not to be disclosed or discussed with any person, firm, corporation or entity not a party hereto."

"Without limiting the foregoing, Customer further agrees he/she will not make any and, if applicable, will remove any prior disparaging, negative or critical comments regarding PODS made on any customer review on any internet website, blog, or social media site; any complaint to the Better Business Bureau or other governmental or quasi-governmental entity; or any complaint or report to any consumer advocacy group or media outlet of any kind."

So for compensation for the damage, I have give up my consumer rights and promise not to tell anyone about my treatment by their main office, not just regarding this incident, but for any future issues as well. I told them I'm not signing that form, and I'm back to them not responding to my emails or returning my phone calls.

Now I am posting, and I will also call the BBB.

I wonder how many others signed that form and took the money, what should their yelp score really be?

Do you want to do business with a company like that?

Move size: 4 Bedroom Home Service cost: $6000

PODS completely messed up the permits at my delivery location! I paid them and was told by them I was not able to get the permit myself, that they would get the permit in CO. I handled the permit in DC and it went off without a hitch! Now the POD is scheduled to arrive tomorrow and there is no place for it to go! When I call to check in, I’m now told there is no permit and I just have to clear three spaces on the street! I was on hold 40 minutes to hear that they messed up the permit situation and decided not to share an update with me or to let me know there was no permit (for whatever reason?? I’m not totally unclear on why there is no permit though the city does require it??) and now have been on hold for 20 minutes to apparently speak with a supervisor. Then the customer service person came back on and told me the wait to speak with a supervisor was hours long and she could not wait! This is beyond ridiculous and I have no idea how my things will arrive now, if I'll have to cancel the movers I have scheduled, if I'll be fined by the city, etc. Way to go PODS. Taking something like moving that is already stressful and messing it up beyond belief then making me wait for over 1.5 hours and counting to see how you plan to attempt to resolve this! Use another moving service.

Move size: 1 Bedroom Home Service cost: $3000

Ordered the container, they dropped it off on the correct day. We loaded it and called to schedule picking up two days later. Was told they were 10 days out before they had available truck to pick it up. Once the truck arrived at the destination city.. crickets from them. A call confirmed the box was in the city, but we would have to schedule it to be delivered to the house.. ?? They do NO scheduling or communication with customers! It is up to the customer to HOUND them to get your POD picked up and delivered. NEVER AGAIN!

Move size: 2 Bedroom Home Service cost: $3200

$570 for one mont rental is well and good, but when I went to set up a time for them to pick up the container. I was told I was being charged an additional $300+ plus to pick up the container.

NOTHING in their contract says anything about pick-up fees for the container. NOTHING. I looked and looked, and found nothing. I am done with my container a week early, and while I didn't expect to get a refund, being charged an additional $300+ is ridiculous.

I am beyond livid and will file a complaint with the BBB, the Arkansas Attorney General's Office and write multiple online reviews for this deceptive practice. I am also filing a charge a dispute against my credit card company for it because this is NOT even good business practice! If it's not mentioned in the contract, it shouldn't be applied afterward.

If it were $100, maybe I wouldn't be so pissed, but $300 or more is highway robbery.. That means it was close to $1,000 for 3 weeks of use. PODS SUCKS!

Move size: 4+ Bedroom Home Service cost: $1000

We ordered two PODS at staggered delivery times. The first one was received on-time, we packed it and scheduled the pickup. On the the scheduled pick-up day they were to also drop off the second empty POD. The day of pickup we received a call saying they will not be working that day due to unhealthy air conditions. Which I agree with, the air quality in our area due to wild fires was terrible. They informed me that they needed to reschedule our pickup and delivery of the second POD to be a week after our move. I told this them this would not work so I emptied the POD into my garage in the smoke and they picked it up the next day empty. I requested a refund for the first POD of 492.89. They charged me this fee on September 2nd and to date I still have not received a refund. I have been calling nearly every day for over a month and been passed to several different people. Each of the individuals will not email me back, return a phone call or answer the phone. Because of their unwillingness to work with us to get a date closer to our move date I had to rent a U-haul and drive across the United States. The fact that they refuse to refund the money adds insult to injury.

Move size: 4+ Bedroom Home Service cost: $7000

Every step of the way PODs screwed us.

When I initially called to schedule in July for our October move the guy took all of my info, scheduled my move, and said I could set up city service later and that it was $3-400.

I called the next day to set up city service and they have no record of my reservation and surprise, city service is $500. I say fine, no big deal, this stuff happens.

Day of move - they don't show up, the $500 city service we had reserved several months in advance, doesn't show up. I call PODs and they tell us “oh we had truck problems A WEEK ago and so we moved your move date”, claim they left a voicemail but we never got it, no one talked to us on the phone and we didn't receive an email or anything, they just changed our move date on us without confirming anything with us. They tell me that they have very specialized trucks and everyone on that Saturday had their move in date changed on them.

I later find out this is a lie, one of the PODs people I talked to let slip that the available truck already had two runs that day which is their maximum - we scheduled our move THREE MONTHS in advance and still got bumped, despite their suggestion of scheduling a couple weeks in advance to secure your move date - what a joke.

So, the day before we are supposed to be out of our apartment we find out we have no truck, and no way to move, can't get a uhaul the same day - we're screwed. Our 60 year old parents come over with their SUVs and we drive 45 minutes across DC on a Saturday several times to get all of our stuff into a POD at their warehouse.

We think ok, off to a rocky start, but it's done! Our stuff is in a POD, we're good to go.

We were wrong.

We drive from DC to Grand Junction, CO via I-70 from Denver. We literally drive a good bit of the way next to a PODs transport truck and think "sweet! PODs comes out here!"

We call PODs when we arrive in Grand Junction to schedule our delivery, they say it’ll probably cost us DOUBLE delivery as we aren’t near a distribution center, we are annoyed but say fine what cost are we looking at (ballpark 6k when initially quoted 2-3k) oh wait - SURPRISE - they don’t deliver out here. Why? You deliver to Denver, and you deliver to Salt Lake City via I-70, literally pass us, but you won’t come out here? Nope.

Despite all their claims that they store and deliver to you “anywhere in between” they refuse to deliver our POD to us when we are on a major highway that they use regularly.

We say fine, we’ll figure it out, please deliver our POD to the Denver warehouse and we’ll come and get our stuff. They say “whoopsie, we can’t ship your POD for another few weeks”, we’re irritated but say fine, ship our stuff, we just want to be done.

So now, apparently, our best choice is to drive 4 hours to Denver, rent a uhaul, get our stuff from our POD, and drive 4 hours back (or pay ANOTHER moving company to get and transport our stuff, but at this point PODs has bled us dry). The nice customer service rep and manager offer us a 10% discount on shipping because of all the issues we’ve had - we’re very grateful because now we need to use that money for a uhaul.

We’re pissed but we have a plan and we’ll finally be free of stupid PODs.

A few days before we are set to get access to our POD we call to confirm that our POD has actually arrived in Denver - nope - running late but should be there in time for us to get it this coming weekend.

I call next day and our POD has arrived in Denver - yay! Oh but wait, we won’t be allowed to access our POD unless we pay a $250 storage fee for the upcoming month. What? We called to retrieve our POD within our included first month of storage. Why are we getting charged an additional month? Oh, because PODs delayed shipment of our POD, so that we were pushed into a second month (and conveniently forgot to tell us), and now our stuff is essentially being held hostage unless we pay. Again, no email, no call, just a hold on our account that we had no idea existed.

We pay the exorbitant monthly fee for storage, drive across state, get a uhaul, get our stuff from PODs and are finally free from them THANKS TO UHAUL.

Save your money, and your time, and your sanity and just use uhaul for goodness sake.

*I would like to note that a majority of the customer service reps and warehouse workers we encountered were friendly and helpful and our items arrived without damage, it seems to just be PODs as a company and their policies that screwed us.

Move size: Studio Service cost: $2500

My POD was to be delivered 11/3/2020. I paid for the transportation on 10/19. I arranged my scheduled, my family, my time off work and my movers to receive the POD 11/3 and unload by 11/6 for pick up (before my next monthly fee). It appears the POD never left NY as scheduled.

I called Customer Service four times and received zero information. Finally reached someone 24 hours after it was supposed to be here. Their new plan is for the POD to still not leave NY until Friday 11/6 (still two days away!) and not arrive to my house in FL until NEXT Friday 11/13. Why is it not getting on a truck immediately?! and why will it take a whole week to arrive ?! This is completely unacceptable. I’m shocked that PODS would operate their business this way. It is bad enough the mistake was made but now to not jump through hoops to resolve quickly is disgusting. No ownership, no acknowledgement of the impact, no urgency to resolve.

I have paid almost $6,500 to PODS for this one POD to go from Houston to NY to FL.

I chose PODS because I thought they were the “leader” in moving and storage. I will never use them again and I would never recommend them.

I slept on a 2” camp mattress on the floor for nine nights, had to cancel my unpackers. This is the most unprofessional situation I have ever experienced. They had the nerve to charge me also the extra days which were from their delay ! I am owed $321 plus the $2666 cost of the totally ruined move.

They have stopped responding, assuming I will go away. Socialmedia, their customer advocacy, has gone dark as well

Move size: 3 Bedroom Home Service cost: $2666

If I could give a zero rating I would. We used PODS a few years ago and was pleased with the service so we used them for our out of state move. HUGE MISTAKE. PODS confirmed our container delivery. We scheduled our flights to load the container however while in flight we received a msg that the location was short on drivers and they had to reschedule. Flight tickets, hotel and paid movers all non-refundable. We reached out to the owner John Koch via email and sent a letter to the corporate office in clearwater via certified mail detailing our experience however we never received a response. HORRIBLE customer service. Once the POD was FINALLY delivered, our instruction regarding the orientation of the POD was ignored. The driver was super rude.

AN ABSOLUTE NIGHTMARE! BEWARE OF PODS!

Move size: 4+ Bedroom Home Service cost: $6000