PODS Moving and Storage

We scheduled to access our POD at their Buffalo, New York location on Thursday, May 19th. Their website confirmed the POD was at their Buffalo warehouse and would be accessible early Thursday morning. We drove from Toronto to Buffalo (about 2.5 hours) and arrived just before 3:00 PM, long before their office should be closed...

...and the office was dark, cold and locked. No one was there. It appeared as if no one had been there in days. We called the 1-800 number and they refused to contact the Buffalo office. We called again; the second agent helped us and was baffled when no one at the Buffalo office picked up the phone. He told us our POD would be accessible the next day (Friday May 20th).

We had driven so far and needed access to our POD, so we stayed at a hotel in Buffalo. The next day, the same thing occurred. No one at the facility, as if it had been abandoned. Again, we were promised this was unusual and that we could return Saturday to access our POD.

On Saturday, May 21st the SAME THING occurred. We then escalated it and requested to speak to a District Manager. The agent PROMISED a District Manager would call us that same day.

The District Manager never called.

It's now Sunday May 22nd. We've been stuck in Buffalo, New York for four days. We still can't access our POD. No one in authority will call us back. We have no proof that anyone works at their facility. We've been there twice; stacks and stacks of PODs but no people. And everyone we speak to insists this is unusual but no one seems capable of solving the problem.

We're frustrated! We're trying to deposit a few items into our container before we begin a three month summer vacation. Currently, I'm so angry, baffled and frustrated by their unprofessional behavior.

PODS you need to do your job and CONTACT US IMMEDIATELY. SOLVE OUR PROBLEM. REIMBURSE US FOR OUR EXPENSES HERE IN BUFFALO. AND HELP RESTORE SOME FAITH IN YOUR COMPANY!

Move size: 1 Bedroom Home Service cost: $1800

This company has been terrible from the beginning. They began by getting my address wrong. Then they sent an extra pod on the wrong day. Then they charged me almost double. They have been "looking into it" for 2 weeks now with no change. Finally they had asked for me to click on a rental agreement. Not knowing this had to be done before the end of service, the next email I got was that my order (which was already picked up last week) was cancelled. They are now saying it will take another 2 weeks to deliver my stuff. They are literally terrible and it is shocking that a company that is run so poorly can stay in business.

Move size: Partial Move Service cost: $1900

There were multiple points that PODS made errors, the first of which was scheduling our delivery on a weekend day and not realizing it, which pushed our delivery out 5 days. They then no showed for that delivery with no communication. Every time I’ve called I speak with a different person that doesn’t care to resolve the issue and doesn’t follow through on my request for written confirmation. My request to dispute the charge of over 7k due to their errors and the inconvenience of delay was put in a queue for 3 days, we will

See what the outcome of that is but I am not optimistic. Very frustrating and no one has made any attempts to go out of their way to provide service or acknowledge or provide any reparations for the fact that we have been living without our things for an extra week.

Move size: 4 Bedroom Home Service cost: $7100

PODS - MOST PATHETIC SERVICE and COMPLETELY FRAUD COMPANY

This is my First experience with PODS and they have made it my last experience with PODS. My PODS 16 foot container was picked up from source on June 30 and supposed to be re-delivered at destination on July 14 and I never got my container re-delivered. This is a long distance 1000 miles move with where move cost is close to 4k USD. I will explain my feedback on different factors below for their CORRUPT and FRAUD service.

Delivery Schedule – They had provided maximum promised date Timing of July 14 (for re-delivery at destination) when I made my booking. On July 12, I received email that says make some space for your container and driver will message you for exact time schedule for re-delivery on July 14. Based on their email, I booked moving helpers that would unload the container. Now on July 13 afternoon, I get an email that my delivery date has been changed to July 19. Now when I call customer service team, they are not able to provide any surety that it will be re-delivered on July 19. So on the very last moment they shifted my delivery date by 5 days and screwed up all my plans causing a lot of inconvenience and hardship for me and my family. Also wasted money in cancelling helping team for unload and all other plans I had scheduled. PODS is not able to keep track of delivery schedule until the last moment and make your life completely uncertain.

Cost – When I booked PODS, I was getting lots of cheaper options to move my stuff but I went with PODS with higher quote assuming they would be on time and keep my stuff safe. All that never happened and instead I have been facing extreme inconvenience now since they are not ready to deliver my container. All the extra money I put for booking PODS is wasted now. This is the MOST PATHETIC company I have ever seen.

Customer Service – ZERO customer service. You can call them, chat with them but no one will help you for anything. The complete customer service team is so insensitive since they have no answers and no resolutions for your complaints. I have been calling PODS every day since July 13 wasting atleast 1 hour daily on call with them explaining everything again from ground zero and no one would help for anything. They always mention that a Specialist is assigned to your case and they will call back and no one over calls me back.

Called them on July 13, they mentioned someone would call me in 24 hours – No one called me back.

Called them on July 14, now they mention someone would call me in 48 hours – No one called me back.

Called them again on July 15, now they say someone would call me within 1 week.

This kind of Customer Service is completely ridiculous and very frustrating.

Tracking – So when I call customer service team, they do not have any whereabouts of where my container is exactly. Every time they would simple mention that it is in transit or they would mention that it is between source and destination. This feels like going back to stone age when you are not even able to track your own containers. The most funny part is when the guy who delivered the container initially at source very confidently said that “ You know you can do real time tracking of your container and just call the customer service”. Their own guys are providing false-information about tracking which do not even exists. I am afraid that they have lost my container since they have no answer where my container is located currently.

Payments – They deducted final payment from my credit card on July 14 and then I had to call and chase them to revert my final payment since they were not delivering on July 14. Overall, they keep charging your card without your consent once they have your credit card information. You have to fight back a lot for incorrect payments that they keep on putting on your credit card.

Long story short – This is the MOST PATHETIC and CORRUPT company you will ever come across. People working there are INSENSITIVE and would never help you once they have taken your money. Do not trust them for your valuables and for moving. PODS is FRAUD and is a complete nightmare !!!

Move size: 3 Bedroom Home Service cost: $3500

I am writing to let you know that I will NEVER use your service again. The first time I used it I was completely satisfied...that was why I chose your company a second time. Unfortunately my second experience was much worse. My container was dropped, HARD, so much so that many items were smashed! I filed a claim as instructed thinking your reputation would carry over. It did not! I was informed that thousands of dollars of smashed damage was caused by ill packing! What a joke. I am a tetris packing queen. I watched all the videos and packed it perfectly! I know it was dropped on the left side because the feet were missing and the delivery guy had to replace them. I used this company again to guard my belongs that are now ruined!

Shame on you for this.

I will tell anyone who will listen to NOT use PODS!

I am disgusted by you.

Move size: 1 Bedroom Home Service cost: $4000

They cancelled dropping off all of our stuff without contacting us at all. After calling every day for nearly a week, they finally agreed to deliver it on the last possible day that we needed our stuff by, which was more than two weeks after it was scheduled to be delivered. Then they didn’t pick up the empty pod filling our driveway for over two weeks.

We filed an incident report to request compensation for them not fulfilling their end of the bargain. Have called six or seven times over the course of more than a month to ask about the status of that incident report. Every time we’ve been told that someone will contact us in a few days. We have yet to receive any communication from them.

Move size: 1 Bedroom Home Service cost: $3597

Booked our POD with a guaranteed delivery date of June 15th. We call on the 14th since we have gotten no confirmation about our POD, turns out they have canceled our delivery without telling us and now they cannot get us our POD for over 10 days. Which looks like from other reviews is probably a lie anyway. They wont even process a complaint for up to three days!! I AM WRITING REVIEWS EVERYWHERE I CAN AND WILL TELL EVERYONE I KNOW TO NEVER USE THIS COMPANY. WE HAVE NONE OF OUR BELONGINGS AND WE ARE CAMPING IN OUR OWN HOME. DO NOT USE PODS.

Move size: 3 Bedroom Home Service cost: $1500

After being notified that Pods would not deliver to the location I was moving to - even though they had already delivered a Pod to my house and arranged to pick it up since they originally said they would deliver it there, they are now refusing to refund the pick up fee they charged me - when they had already stated they would refund that fee. Now I can’t even get customer service to return emails- which they promised to respond to within 48-72 hours. One lie after another

Move size: 4 Bedroom Home Service cost: $1400

I gave PODS a 3 star because it has been pretty good until the last driver came. Unfortunatly a kennel had been dropped off at our house while we were at work and it was sat in his way. I understand this is not his job to move but when you pulled my 18 year old 125lb child out there and got her to move itbyherself while you just watched. That is what I have a big problem with! Not many people today take the inititive to go above and beyond in their jobs and it makes for bad business

Move size: 4+ Bedroom Home Service cost: $125

This company loves to tell you they will do things, and do the exact opposite !! First, I was told I would not be charged an amount of $295. Then I'm told I have to make that payment of $295 for them to pick up the POD.. After making the payment, they said I would be refunded in 7-10 business days. THAT WAS SEPT 3RD I DO BELIEVE. A MONTH LATER, I STILL DON'T HAVE MY MONEY !!!! ABSOLUTELY RIDICULOUS. I will never be using this company again, will tell everyone I know that this company is nothing but a bunch of liars, and thieves. Trying to take a couple hundred here, and there.. Hoping the customer won't notice they're being charged extra. Well, I work in Car Sales, and hate to break it to ya... I'm pretty good at working, and looking in the gray. And you're not getting over on me. So I'd greatly appreciate my refund, as I was told was already approved, WEEKS AGO.

Move size: 3 Bedroom Home Service cost: $600