Pinto's Moving & Storage LLC

This company is a total bait and switch scam. They quote you a low price but when they review what you have it is doubled or in our case tripled in price. Their agent Chris will not return your calls and they will keep your deposit even though they are in the wrong. Our move is only a distance of 250 miles for a 2 bedroom household and was $8000 for a platinum plan that includes all packing and unpacking at each end with a $4000 deposit up front. When we did the video review with them to finalize the price went to $26,000. Buyer beware!!!!! We canceled and are still trying to get our deposit back. Had to scramble as well to find another mover on a days notice.

Move size: 2 Bedroom Home Service cost: $26000

This place is a SCAM. The company originally quoted $2.5k for moving from the west coast to Chicago, and told us that it would take 10-14 business days. Movers came, told us it was $5k and would take a month. We were told we'd get 24 hours notice before the movers arrived, we got 6 hours notice. We're lucky that we were planning to give ourselves some extra days to travel, so we could back out and make a better plan last-minute. Clearly this place bait-and-switches their customers and feeds on desperate people on a time crunch. Looking back, we realized their "good" reviews are fake and paid-for, and research tells us that this company was previously sued under a different name and has rebranded as Pinto. Any place that asks for a wire transfer for money is a red flag. If I could get this zero stars I would. It is a SCAM.

Move size: 2 Bedroom Home Service cost: $5000

I used this company for my long distance move. IT WAS A HORRIBLE EXPERIENCE!!!!!! Chris, the agent who signed me up was supper friendly and helpful until I signed my contract. Nothing he said was true. I paid double the estimated cost. He lied and told me I would be the first stop for drop off. They subcontracted my move to Express Moving Services. They lied about my delivery date. When I contacted Anthony, the manager at Express for ETA, I told him I had been sleeping on the floor while waiting for them. He told me that sleeping on the floor was a part of moving and I didn’t have to sleep on the floor because I could rent an air bnb or hotel. When I called Pinto to speak to a manager Dineiro Rodriguez hung up on me. This was the most unprofessional business transaction I’ve ever had in my life. They make you feel great in the beginning, then they jack up the prices once they get to your home and hold your possessions hostage until they receive final payment. I will be contacting the Better Business Bureau. SAVE YOURSELF!!!! DON’T USE THIS COMPANY EVER!!!! .

Move size: 3 Bedroom Home Service cost: $6000

The quote they gave you is basically a scam. The cube feet on the quote only the half of cube feet when they pick up. There are also lots of additional fees they did not tell you before you sign the contract. End up paid almost double of quote price. And the moving team show up 1 hour late and the delivery time pintos promise to me is also a lie. When you try to find a solution with customer service, the only thing they do is give the local moving team contact information and let you complain with them.

Move size: 1 Bedroom Home Service cost: $3700

I was scheduled to move for a 1 bedroom apt on May 29, 2021. No one explained the hidden details on the contract. I called everyday & last Thursday was told it would take multiple days fir the move. It is my first time moving from NY to VA & Alan knew that. They were very quick to secure contract money. I had to cancel the services and ended up paying another mover in one day to make my move possible this past weekend.

I want to talk to management but no response. I want a refund of the contract $$, as this is plain robbery. I will continue to write a negative review until this is resolved. Doing business with folks in Florida is dangerous and this company is bringing a horrible reputation to other businesses.

Do not hire them. I need a refund.

Move size: Studio Service cost: $1650

DO NOT USE PINTOS moving and storage. Don't fall into the same pattern of overlooking the bad reviews here because the bad reviews are really bad and it might happen to you. I was moving from Missouri to Virginia. When I called to book everything was fine. Their estimates were not necessarily the cheapest I got but I went with them because custom service, someone named Gina was nice about everything. I was told that a few days before the move I would receive a call from them because most people have a better estimate of their things around that time and to also confirm pickup dates -29th or 30th August. No one called closer to the dates. I called to give an update of my things because I had more than I estimated. I quickly had to pay $500 extra on top of my initial deposit. I was told I would receive a call the next day on the 27th to confirm pickup. Again no call came. I called and I was told "dispatch" would get back to me. They did not. I called on the 28th and I was told that the truck would come on the 30th and that the driver will call me on when he was close. On the morning of the 30th, no one called and so I called at 9:30am to find out where the driver of the truck was and I was told the truck overloaded another client's things the night before and so there was no way they would come and pick up my things and that the earliest they would arrive was on the 2nd or 3rd of August. I was angry because no one had informed me till I called. I was in limbo and there was no way I could store my things on short notice or people to call to help me because when friends had asked earlier that week I told them the movers will be here so there wasn't a need to worry. My landlord needed me out to prepare for the next tenant who was moving in soon. When I told Pintos Moving and Storage that this was unprofessional, they told me that it was professional because they had done nothing wrong and that their contract says pick up days are estimates. I asked that they refund my money so I find another option to move my things because I had my new baby and 5yo to worry about. They kept quoting the contract to me and said that if I cancelled in a pickup window, I would forfeit my deposit of $1449. They asked me to put my things in storage somewhere till they could arrive on the 2nd or 3rd. They were not offering to pay for that storage either. My church helped me move out my things from the rental and stored them. Needless to say the same cycle happened with Pintos. No one calls to inform you and so I called on the 2nd, 3rd, and 4th speaking to different people who already knew who I was. Obviously I was getting angrier because Pintos Moving and Storage staff kept telling me that "our pickup dates are estimates". They don't call. They don't say how long it is estimated for. After the 3rd, they couldn't give me any more estimated pick up dates and no customer service person confess that they were having difficulty finding a truck that could pick up my things from MO to VA. By this point, without any updates to pick up dates, I cancelled my order and asked for a refund. The customer service person said accounts will review the case and if there's refund, they will contact me. The next day they did not contact me so I called to speak with accounts and I was told by another customer service person that accounts do not speak directly to customers. I let them know that I spoke with them directly when they had troubling taking my deposit. And then they quoted their contract at me that pickup dates are estimates so I am forfeiting my deposit, even though they couldn't find a truck to pick up my things. On the 10th when I called them, my order had not been cancelled like I asked and they still had not even found a truck. I am still waiting for my deposit. I ended up renting a U-Haul and driving my things up to MO myself because it is peak moving season and other companies are booked. JUST AVOID WORKING with them. You will be at peace for it. I am positing my review everywhere I can.

Move size: 3 Bedroom Home Service cost: $4012