Allegiance Van Lines LLC

Several wooden dressers, some of which were heavy antiques, were moved with exceptional care and attention to detail. The movers wrapped every piece in protective padding and carefully navigated each one through tight spaces. Not a single dent or scratch on any of the dressers, and they were placed exactly where we wanted in the new home. Their expertise in handling large, fragile furniture was evident from start to finish. I wouldn’t hesitate to recommend them for antique furniture moves!

Move size: 3 Bedroom Home Service cost: $5333

I contracted full pack 1500cf (under agreement to pay only actual cf moved) move from NYC to CA.

AVL movers arrived w 16ft/800cf capacity truck & NO packing materials - none were ever received on first day; NEVER came as scheduled or w enough materials; disappeared in the middle the day to supposedly get more materials - but never enough; forced donation of $5K of personal items I wanted to keep that didn’t fit in truck; delayed my departure from NYC; & caused 4 days of chaos & extreme stress.

AVL charged $15034 for 1900cf (discount of claimed 2000cf). When questioned in NYC AVL insisted truck had 2000cf & threatened to impound my goods if I didn’t pay extra.

This is a $10471 OVERCHARGE based on truck size - (800cf is 40% of 2000cf so correct price should have been of $4663)

AVL charged FULL BALANCE on FRAUDULENT amount upon NYC departure IN VIOLATION OF THE CONTRACT - only 70% of balance was due.

Before arrival in CA, AVL demanded I convert entire move cost to ACH transfer; tried to cancel contract; denied approval of full payment for move by my elderly mother’s credit card that they had approved & charged 4 TIMES; & demanded $4133 not due to get the truck opened or they would impound my goods.

Truck size confirmed upon delivery as 16ft/800cf & proof provided to AVL: photos of truck w time/date stamps in NYC and CA and Penske rental agreement in name of subcontractor confirming 16ft truck – all w matching license plate & truck tracking numbers.

In response, AVL continued to threaten I pay additional $4133 or they would impound my goods & then stopped communicating. I notified AVL that if they did not engage that I would pay the driver $1350 ($.45 x 3000 miles) to open/unload truck & they would have to reimburse me.

AVL refuses to resolve the issue.They have not been truthful with Citicards on 2 occasions as I tried to resolve through the credit card company. Formal claim for $12,388 filed w AVL had 20+ exhibits of proof including text from subcontractor admitting 16ft truck size:

$10,471 overcharge for truck size,

+ $1350 to open truck;

+ $671 in credit card fees;

+ $392 delayed flight expense.

This does not even include the things that were broken due to what witnesses have described as 'ghetto packing'. I just don't have the bandwidth to deal with as I take care of my ill mother.

AVL tried to tell me I didn’t know the size of truck & its capacity & that the truck made 2 trips from NYC to CA! It would have taken THREE trips to move 2000 cf in an 800cf trip!

AVL is NOT HONEST. Against all indisputable proof provided, AVL continues to perpetuate this fraud. DO NOT USE ALLEGIANCE VAN LINES UNDER ANY CIRCUMSTANCES.

Move size: 1 Bedroom Home Service cost: $4663

I'll first say that this company moved our belongings safely and quickly.

However, I would not have signed up with them if they had been honest about their quote. I have text messages from [NAME EDIT] saying my move would be "$7,000 flat." I responded "and that's for the full truck? And if we use less we pay less?" "Of course, just like we spoke about that in the last texts. Then I asked for clarification about per foot, and he said "you are using around 21 ft of the truck. However, they don't make 21 ft trucks so they'll send you a full truck of 26'. If you use less than 21' it will be prorated.

So that point, I knew that we wouldn't go with them because we were pretty sure we'd take up an entire truck. So I said "Oh so this price is already for 21 feet?? I thought it was 26. And if we use more than 21, we are charged more. I'm sorry, this was not my understanding." His response was "nope, this is the whole truck." Of course I should have double checked the numbers in the quote to see that they were for the whole truck, but when you have it in writing, it just seems like you can trust the person to be honest.

Before our move, I suggested my mom also get a quote from them since they had worked to get down to a reasonable price. When she didn't sign with him immediately, he started yelling at her on the phone, which made her uncomfortable and made me worry that I had signed on with a sham.

Fast forward to moving day, our things are all loaded on the truck, and I get a call from [NAME EDIT] informing me that my move is going to cost $9,910. Almost $3,000 more than expected and way above our budget. But that he would discount it down to the original $7000 if my mom signed with him. When I told him that I would not have him just put my mom in a bad situation so that I could save $3000, he started yelling at me. He also called my mom separately to try to convince her to do it so I could save the money.

I obviously paid them because they had my stuff and we needed it moved. But we never would have gone with them if [NAME EDIT] had been honest about the pricing. He even called me the day our things arrived trying me to get my mom to go with him.

Even though they moved our stuff well, I would NEVER recommend this company because of the deceitful communication and the way [NAME EDIT] spoke with my mom and myself when we disagreed with him.

Move size: 3 Bedroom Home Service cost: $9910

Absolutely horrible. If I could give no stars. I would. This company is a broker and they contracted with a local company for a move from Illinois to Maine. We had no idea who the company was until they showed up. The move was 5/15 and as of now (6/29) no word on the delivery date. The company they contracted with is Rapid Relocation in Chicago and they have horrible reviews. Allegiance keeps telling us they can’t reach Rapid Relocation, they don’t have a delivery date and when they know, they’ll let us know. Not acceptable! They obviously don’t screen the companies they contract with. We have called multiple times and they act like I’m the problem and they aren’t. Of course, Allegiance has been paid their fee! I cannot believe they cannot reach Rapid Relocation! The last time I called Allegiance, they hung up on me! I asked for the name of the owner and was told he would not give me that information and then hung up on me! Horrible company. My best advice is to not use a broker, especially when you don’t know who they are contracting with. You have no control! I feel like I’ve been scammed. DO NOT USE THIS COMPANY!

Move size: Partial Move Service cost: $4000

Let me tell you, this moving company is top-notch. From the moment they arrived at my doorstep, I knew I was in good hands. The team was efficient, organized, and handled all my belongings with the utmost care. They packed everything up quickly and securely, making sure nothing got damaged during the move. What really impressed me was their attention to detail - they labeled all the boxes clearly and made sure everything ended up in the right room at my new place. And let's not forget about their customer service - always friendly, helpful, and willing to go above and beyond to make sure I was satisfied with their services. I can honestly say that this moving company made a stressful experience as smooth and easy as possible. Hats off to them!

Move size: 4 Bedroom Home Service cost: $1200

Allegiance Van Lines Company provided exceptional service during my recent move. Their team was professional, efficient, and incredibly careful with my belongings. From packing to unloading, everything was handled with precision and care. The entire process was smooth, and they kept me informed every step of the way. If you're looking for a trustworthy and reliable moving company, Allegiance Van Lines is the one to choose. They truly made my move stress-free and hassle-free.

Move size: 3 Bedroom Home Service cost: $5355

I had the pleasure of working with Allegiance Van Lines Company for my move on August 12th, and they made a typically stressful day feel completely manageable. Oliver and his team arrived well-prepared and quickly got to work packing up my two-story home. What stood out the most was their careful attention to my fragile items and the extra care they took with my piano, ensuring it was securely wrapped and transported. Despite the complexity of navigating narrow hallways and stairs, the team handled everything with ease and professionalism. The entire process was seamless, and I was impressed with their punctuality and communication. I would gladly use Allegiance Van Lines again!

Move size: 3 Bedroom Home Service cost: $5300

One of my biggest worries about moving was the safety of my belongings, especially the fragile items. Allegiance Van Lines Company gave me peace of mind by providing safe and secure transportation. They packed everything professionally and used secure methods to ensure all my items arrived at the new house without a scratch. Their team even gave me updates throughout the move, which made me feel more comfortable. If safety is your priority, Allegiance Van Lines Company is the way to go!

Move size: 3 Bedroom Home Service cost: $5333