Value Added Moving

I am a retired combat veteran who needed a 2BR moved and I reached out to Value Added because they claimed that they specialize in moving and they cater to the military so I was sold. Spoke to an individual named Michael who walked me through what my intent was. I gave him a list of things I had and he drew up an estimate for like 3500 dollars with me having to pay 1895 down. I did that and thought I was set up. Boy was I wrong. When I received my contract I noticed it stated medium boxes on there so when I got a QA call to confirm my shipment I told them that I didn’t have just medium boxes that I had multiple sizes and they told me that it didn’t matter what sizes I had. I also told the QA team that I had more boxes than what Michael had down. Michael had me down for 25 boxes in which I told him that I had over 25 boxes so when I spoke to the QA individual he changed my number from 25 to 40 and gave me another estimate in which I was good to go to pay. The payment changed by at least 400 dollars which was ok for me. Once I finished packing everything up I recounted my boxes and I had 58 boxes so I reached back out to the QA individual named Merc or Marc and asked him to make the final adjustment and no one responded. So now it’s time for my appointment and they scheduled it at 6pm to 8 pm for some strange reason and I waited for them to find out that they were not coming on the day they gave me. The driver called me and told me that he would be there the following day from 8am to 10am. I waited and the driver showed up and told me that I have more stuff than what he was supposed to be picking up. I found it annoying that I couldn’t contact value added anymore and I was annoyed that they had subcontractors coming to pick my stuff up and he charged me over double the price! So I went from 3500 to 8000 dollars to move my stuff when I could have done it myself for cheap. I had already packed everything myself so all I needed was to get me a UHAUL truck hire some helpers and load the truck myself but Value Added had me sold that they would take care of me and they left me high and dry with an expensive bill to pay! Now I know a lot of veterans who have served and military service members who are continuing to serve and I will let them know not to seek Value Added for their services because they rob veterans! I thought they were going to take care of me now I gotta pay double just to get my items when I should not have too!!! This is how you treat your Veterans! Give one price of 3500 dollars but end up paying 7900 when it is delivered! That is not taking care of veterans!

Move size: 2 Bedroom Home Service cost: $7900

I was quoted $3,224.09 by broker Eddie Brown for a door-to-door move with no hidden fees. I paid $1,280 upfront. On moving day, the driver demanded $900 more before evaluating anything and threatened to cancel without refund. I was coerced into signing a new contract. I was charged $2,445.62 at pickup and $2,845.63 at delivery (including a $400 distance fee), totaling $6,571.25—more than double the estimate, in clear violation of the 110% limit for non-binding estimates. The quote was wildly inaccurate, and I was deceived from start to finish.

Move size: 2 Bedroom Home Service cost: $6571

Booked a move last minute from Canoga Park, CA to Bend, OR. The representative on the phone was helping and understanding of my situation in needing to book last minute as I had to cancel with my last movers on site because of a price dispute. My estimate didn’t change onsite unlike my last nightmare. The crew onsite worked hard and got my items loaded pretty quick. Items got delivered in less than a week. Would recommend these guys out of all the movers that I’ve worked they are pretty high up there.

Move size: 1 Bedroom Home Service cost: $4353

This was my first time moving with a professional company, and it was an outstanding experience from start to finish. From the initial booking call to the final delivery, they truly saved the day. The team had excellent communication, were incredibly friendly, professional, and punctual! I opted for the full packing service (where they brought all the materials and packed up my closets, cabinets, and everything), and they even made a second stop along the way. They exceeded my expectations while maintaining impressive efficiency. I'm beyond impressed and will definitely choose them for any future moves. Thank you so much for all your help!

Move size: 2 Bedroom Home Service cost: $3700

Had a really great experience using them to move a treadmill upstairs. He was really responsive in scheduling the guys the next morning. They showed up timely and carried that beast up the stairs. They were friendly and happy to help! I think we were all surprised by the weight of this machine! This was the second time I used them to move an oversized item. The first time I had them remove a sleeper sofa from the second floor and take it away. Another beastly sized item! Happy to support them even when I'm not moving! Thanks guys!!!

Move size: 2 Bedroom Home Service cost: $5699

They were great to work with. They were flexible with my time to come a little later than agreed upon, as we picked up the truck a little late. They arrived ready to work and moved all the items in the condo to the truck super fast. Also, they stayed later than agreed upon to get the job completed. They were flexible and wonderful to work with. They definitely know what they're doing when it comes to wrapping furniture. Loading a truck correctly, and are fast and professional. I I would highly recommend hiring them to help with your next move!

Move size: 3 Bedroom Home Service cost: $5477