Perennial Van Lines

If I could give zero stars I would, I am beyond frustrated. It’s Mother’s Day, I am 1500 miles away from my children because they were supposed to provide me with service yesterday like my contract stated to come and pick up my things to move out of state and no one showed up. I’ve spent $460 on rescheduling my flight because they did not show up yesterday. From the beginning the “AVP Senior Moving Coordinator“ who help me book my contract Jasmine mentioned she’d be available to me 24/7, guess they have to say that to sound like they care yet all they care about is to book your contract and get your money. Then due to the weather all flights were cancelled Thursday night so as soon as I heard the news I relayed that to Jasmine who put me in contact with Dispatch, Diane. I explained the situation to both. Mind you, my contract states I had the moving separated for us Friday and Saturday.
So Thursday night southwest resolves the flight issue. I have a flight leaving Friday evening: I relay this information to dispatch and the coordinator.. we agree that the movers will show up Saturday morning from 8-10am and that they would call me 15minutes prior they arrive. I receive an email confirmation which I still have in my inbox. Okay.. so I think everything is fine and ready until it’s not. Come Saturday, 8am comes along, no call 9am comes along no call so I decide to give Diane a call. Melissa From dispatch answers and says she will find out more because she does not know. Okay, so I wait.. I make more calls, the coordinator is no where to be found I text I call no one answers.. a Ceasar Calls me back and tells me that they won’t be able to do it that day that they can do it Sunday morning from 7-8am and that .. “they will call me 15mins prior” I explained how my flight leaves at 5am and cannot be there .. of course they don’t care because the people and truck that was supposed to be separated for me as my CONTRACT stated are not available. So then I agree, speak to southwest and pay 460 dollars to change my flight.. Sunday comes along (today) and I’ve been sitting in the storage parking lot for one hour and 15 minutes and still no call.. I’ve tried to reach Diane Melissa Ceasar, Jasmine.. nothing. Worst service worst experience of my life, hands down. I do not recommend you get this service. On Thursday when we were verifying inventory over the phone they charged me $200 more for the deposit after I had already paid $600 for the deposit. I should of known then that this would be the shadiest company to hire. HUGE REGRET.

Move size: 2 Bedroom Home Service cost: $2582

I hope I can save even one person from booking their move with these people. They are dishonest, terrible people. I honestly do not understand how their business even stays afloat. Alexis, Hannah, Leonore, Shannon, they are all extreme con artists. Shannon is probably the worst of all of them. She should be rotting in a jail cell. Just a terrible human being. They are the typical smooth-talking salesman that will tell you absolutely anything to get you to book with them. Even when they are making promises they cannot fulfill. Their idea of “crating” specialty items is wrapping them in bubble wrap and blankets and shoving into a wardrobe box and then charge you for “crating”. I wish I had paid a couple hundred more and went with one of the other 6 companies I had spoke with. Now, weeks have passed and they pushed back my move date 3 times and now they can’t do it at all. And all of those other companies I wish I had booked with, are full and/or the price went up. Perennial Van Lines is a complete joke of a business. It’s people like them that the world a jaded, ugly place. This review will probably quickly be covered by a bunch of fake 5 star reviews from the same day but I hope at least one person reads this and chooses not to book their move with perennial. I’ll have saved at least one from this enormous headache they’ve forced upon me.

Move size: Partial Move Service cost: $2000

Worst experience of my life. I guess they choose who to treat right. I have read the reviews and see where they packed up and moved peoples items. These people had great experiences and I was wondering if this is the same company. Me and my teenage son assisted the movers both to load and unload. Treadmill broken, solid wood kitchen table scratched up. $1600 more charged after doing the contract on the day of the move, they say because I had large boxes and it should have been medium (contract indicated large) I had to throw away items such as extra dining room table (included in the contract), computer desk which they deemed "wouldn't survive". I have a mangled mess of a Marcy work out station ($2,500 value) I guess they loosened my dining room chairs for what reason I don't know. If I am paying over $5,000 why should I have to help movers move me and unload my things myself? I even fed the one guy who appeared weak and hungry. I moved this furniture from Georgia to Arizona myself in a U-Haul with wife and two kids up front as well as a car towed behind for half the price and none of the problems and none of my stuff got damaged. I will never use another moving company again even if I move to Alaska.

Move size: 3 Bedroom Home Service cost: $5000

This is a broker, not a full service moving company. They make agreements they have no intention of fulfilling because they sub contract out your move to another carrier who cares nothing of the contract you sign with Perennial. Run away as fast as you can from them please. For the sake of your sanity, your belongings, and your bank account. They had extremely poor communication with us and the carrier they hired and caused us a great deal of stress for our cross-country move. The carrier demanded cash at the time of pickup and delivery with zero flexibility on payment methods. We were expected to have over $7,000 in cash at the time of delivery. Every time we questioned the amount and method of payment, they increased the amount. If we didn’t provide that balance in cash, they said they would consider that a refusal to accept delivery, would take our belongings, put them in storage, and charge us. This was not in contract. They have no clue what customer service truly means. Please use another company — get a full service moving company.

Move size: 3 Bedroom Home Service cost: $9700

We hired Perennial Van Lines for an inter-state move. They gave me an estimate of about 4,000 lbs for my belongings and a price of roughly $3,000. When the movers came, they said my stuff weighed 8,000 lbs, and demanded $6,000. I requested to have the truck reweighed as this seemed suspicious, and they refused. They also destroyed a lot of my belongings, and didn't deliver everything - I'm still waiting on about 25% of my stuff. Lastly, the movers would schedule a delivery and then not show up SIX TIMES IN A ROW. They finally delivered to a different city, and I had to hire a different moving company.

Perennial states they are "just a broker" and not legally responsible for the carriers they hire, but then what good are they? Also their customer service is AWFUL. They told me I'd have full value protection for my move, then when they came to pickup, said it wasn't possible.

This move has been one of the worst experiences of my life. I am now engaged in civil litigation. NEVER USE PERENNIAL VAN LINES- SERIOUSLY.

Move size: 2 Bedroom Home Service cost: $8000

WORST EXPERIENCE EVER!! I scheduled this move in March for a June 22-23 pick up. I contacted the company many time leading up to the move to attempt to get an ETA on the movers. They couldn't provide me any information..I'd get a call 24 hours before the arrival and load is what I was told. That didn't happen and the only contact made was when I called them..even to get notified that they weren't going to be able to honor the contract and provide me the service I paid for. "We don't have room on our truck and no other trucks are available." I was treated as though I was an annoyance and my requests were over the top. Like a request to have a manager explain how this could happen, or a request for the cancellation in writing with a guarantee of refund or someone contact me instead of me always having to contact them. Needless to say this was my worst experience ever with a service company and I would recommend never using this companies service!

Move size: Studio Service cost: $1666

READ THIS REVIEW IN FULL BEFORE GOING WITH PERENNIAL. DO NOT GIVE THEM YOUR BUSINESS - THEY WILL LIE, CHEAT, AND STEAL FROM YOU WITHOUT MERCY.
Similar to the other bad reviews, this review will provide in detail how Perennial utterly fails as a "moving company" and should be wiped off the existence of Earth.
I can easily swear upon my life that none of the positive reviews on this website are real, since *anyone* can write a positive review, Just READ THEM: They're all short, vague as fk, feels like they're written by robots, and 5-stars. ALL LIES.

1. Perennial is a broker company, not a moving company. This means Alexis Jordan or one of the other succubus will take your quote, give you a price that's too good to be true, and then give the actual moving assignment to the local movers with the lowest bid in that area. BUT, they will promise the movers that movers can change the price at their whim.

2. Alexis Jordan (or one of her ilk) will contact you with the super low quote and bring you in to sign the contract, which contains a deposit. Once you sign the contract, they push through the order to "get the move done on time". They will LIE and say WHATEVER IT TAKES to get you to sign, because once you sign and believe them, you will have lost.

3. Day of moving arrives, the local cheap mover will (or will not) show up, re-evaluate, and upcharge the price right away because the load is "not the correct weight" or "as described". They won't move the items unless you pay more than quoted. At this point if you try to contact Perennial / Angela Prime the customer rep, THEY WILL NOT RESPOND. They already have your deposit, and will charge the remaining balance since "the move is underway". So you're on the hook for Perennial's full quote, and the [EDIT] local mover's additional fees if you want your things moved.

4. Because you're MOVING and often don't have a choice, you pay the mover the extra and they haul your stuff away. Since it's a low-cost, [EDIT] mover, they will likely damage, destroy, or lose your items along the way. I'm still waiting on 25% of my items, and the portion that did arrive have all been significantly damaged.

5. At this point, you the customer, have lost BIG TIME. The move was a total disaster, you've paid double the money, and have lost everything. All because Perennial the SCAM BROKER COMPANY promised you the world and instead delivered a middle finger.

6. SUMMARY: Perennial will tell you everything you want to hear at a low quote, until you sign the contract. After that Alexis Jordan and her liar salespeople are like ghosts in the wind and you will never hear from them again. The [EDIT] movers they contract will destroy all your stuff and upcharge you, and you will come out of this hating your life.
Alexis Jordan (and ilk) and Angela Prime, you should be rotting in jail, and you will!

If I can save one customer from using these guys, then I can breath a little easier. Go with a reliable, more expensive local moving company with a Yelp page, you'll thank yourself for it!

Move size: 3 Bedroom Home Service cost: $2750

Disturbing & Stressful Moving Experience with Perennial van Lines (Carrier - 500Move Relocation Network ): AZ to TN (yet to receive my stuff)

It is stressful to move family households specially along with a kid, from one state to another and when you engage moving professionals there is hope that, certain aspects of the move will be taken care, I.e Movers will abide to what is promised in the sales pitch over the phone. Move will be smooth. You would leave for the new place in time, and your stuff will arrive in time at your new place. What more to ask…

When you try to find the reliable movers over phone, you rely in general on the business ethics and believe what’s being sold over the phone will be correct, however I found everything the opposite way so far.

In my selection of movers I choose perennial van lines over a 2 hour call with the sales agent Daniel Chase for the following reasons:

-Reasonable Price with the inventory provided over phone (however we had over estimated certain households things which were dropped off on the final day)
-Assurance of help with the Move
-Assurance of Quality Control I.e. last minute inventory check etc
-Assurance of Movement of the my stuff to the nearest storage in Tennessee as we need things quickly for the Kid
-Fantastic Customer care service

None of the above points which were put out as on a sales pitch held up so far:

-Quality Assurance did not call a day before to finalize the inventory list.
-When the actual vendor carrier (500Move Relocation Network) showed up inventory list was referenced to be incorrect.
-New inventory was done on the day of the move. (we had less items though)
-Carrier vendor agent who showed up commented on size (its too big) of Doll house which was already added in the original inventory.
-Carrier vendor agent who showed up commented on size (its too big) of sectional couch with ottoman already in the original inventory.
-Carrier vendor agent who showed up commented on bed being platform with head board and not box (which was not a problem while doing inventory on phone)
-Carrier vendor agent who showed up commented on changing extra for pacing TV even though we had TV box.
-Prices were then renegotiated at the spot and were increased from the original quote.
-I was told my stuff will not be moved to TN and will be stored in AZ until I provide an address

I had to go along with what was renegotiated at the last moment because we had to move with a kid, I felt very much manipulated, disturbed and cheated with the experience, as all what I was made to believed over the phone call did not turn out to be true.

Customer care experience so far has not been great, 1 week after updating my new address there was no schedule for my delivery (move not started yet from AZ by the carrier vendor)

As we settle in this new place with the kid, I had to buy things immediately for the household to get thing moving, which I already possess, if only we could get out stuff in time….

Move size: 2 Bedroom Home Service cost: $2770

I booked on Friday with Michael. I told him I needed my stuff by Tuesday. He told me it could happen. He never left a doubt that it wasn't possible or that it could take longer or that I would need to pay more for the privilege. They sold my contract to another company who cannot deliver until 5 days from the date specified. I'm screwed because Michael was not honest about his company or their ability to deliver on time or the date specified. They're customer service was also very unhelpful. No one every said it wasn't possible or that it could take up to 5 days. They are liars.

Move size: 1 Bedroom Home Service cost: $2224

I trusted the reviews before hiring them, they had good prices and were well rated. The movers showed up later than expected and they were totally careless when packaging the stuff, I mean it almost looked like they wanted us to notice that they didn't care about damaging our things, it was cynical. We moved from San Francisco to Boston, the pickup date was April 1st and we were ready to receive the moving until May 1st (since we didn't have the apartment ready), so they had 1 moth to arrange the delivery. Today May 13, they called me to inform (oh! yes, I haven't received my moving yet) that they are ready to give me my stuff tomorrow but they can't deliver in my location!! that they need to move everything to a smaller truck and I need to pay $650 more or I could rent a truck but they won't unload in my new place. This could make sense if I lived in one of those narrow streets of Boston, but I am located in one of the biggest avenues and with the COVID there are plenty of parking spots that I could reserve. Now I already reserved a truck and 2 hours of moving labor, which of course is less than $650. I really hope don't have to write another complaint after I get my boxes and furniture.

Move size: 1 Bedroom Home Service cost: $3000

Save yourself the time and headache of relying on them--they won't come through. You'll lose at least a week of your time and then you have to start over and try to find a reliable mover. A "bait and switch" operation. They are very helpful when trying to get your business. After you sign the contract and give a large deposit, there is no communication. Until they call and "cancel" because of a trailer collision, only to have "good news" about putting you in touch with "another" "competitor" company who can do the move--preying on your supposed desperation to get moved by a certain date. Funny thing is: the new "company" they put you in touch with "cannot possibly do the move for the price quoted by "Perennial Van Lines" was communicating with me from the same email address as used by "Perennial Van Lines" Just stunning that they have not been shut down. DON'T TORTURE YOURSELF BY INTERACTING WITH THEM.

Move size: 3 Bedroom Home Service cost: $9000

My husband and I decided to hire Perennial Van Lines for our move last week. We had pleasure of having Tony, Ed, Melvin and Ryan as my movers, and these guys absolutely skillful and knew what they were doing. They were careful, courteous, and professional. For example, they took extra care with some of our more fragile furniture pieces and regularly asked for our. It was clear that they cared about what they were doing and that these guys are committed to providing an excellent service.

Move size: 3 Bedroom Home Service cost: $7500