Perennial Van Lines

Complete and total nightmare dealing with this company. And it's still not over. The second you disagree with them they will refuse to do anything. I was told different things from every different person I talk to about the move. This is NOT a moving company it's a brokage. Was giving a quote of 7100. Now they are holding are belongings hostage till we pay almost 14000. They doubled the cost on us AFTER they left with are stuff. Lawyers have had to call hired. Never do business with this brocade company.

Move size: 4 Bedroom Home Service cost: $14000

I used them in early 2021. They promised door-to-door service without transferring the load, so I went with them. This was my primary desire, a direct move. The original bid was around $9000. To arrive at that number, three estimates were done by phone. Many other promises were made. They then sold the job without passing on the promises. The new company didn't bring a big enough truck, so items were left behind. Our items were taken to Chicago and transferred into a warehouse. Their estimate was so off (incompetence or deceit?) that I was forced to pay $15,500 to get my items delivered with almost $5000 required in cash. Please beware. They will not save you money over the "big" movers and will cause much aggravation. I still am waiting for a settlement on my damaged items.

Move size: 4+ Bedroom Home Service cost: $15500

I will not use perennial ever again. I had a wonderful sales associate who sold me a move. The problem is, the package he sold me wasn’t actually how things turned out. First, they claim a glitch in the system that moved my moving date back on the updated booth dates I requested. I was picked up a day and a half late With the “they would be there between eight and noon. I was the first stop and they did not show up until noon. It was four hours with two adults and two children under 18.

I was told my items would be delivered in 2 to 3 days by Larry, the carrier tells me 2 to 7 business days. When I spoke with management a perennial about my experience they did nothing. They offered nothing in terms of reimbursement, they could not expedite my belongings being shipped.

The van line that the company contracted with offered to expedite my items for two to $3000. Had I’ve been told it was 2 to 7 days I would’ve scheduled to pick up a week earlier..

I had to embark on a 10 Hour Rd. trip to my final destination 4 hours behind schedule. I had to contact perennial over half a dozen time to get answers and speak with management. Twice I was told that they would be calling me back, twice I had to call them back hours later.

An already stressful experience was made into an absolute horrid experience

Move size: 4 Bedroom Home Service cost: $4000

This company is all about getting you to sign with them with a very reasonable rate.

The salesman told me everything I wanted to hear. He assured me of white glove service. My husband and I went room to room and gave him detailed information as to the contents of our home. I believe that he omitted much of it to have a lower bid. He also told us that they would move rifles and shotguns at 40 lbs per gun.

Over time, our move went up 13K. They jobbed us out to a cut rate moving company that charged us another 5K. For a 5 bedroom home, they appeared after a days wait with one 26 foot Budget Rental truck, with no lift gate. At that time, the driver knew we could not fit in that truck. His company, Road to Load Best Movers told my husband there was more crew and another truck in reserve. There was no such thing. They had to find another truck which took a 3 hour drive. They were at our home from Sunday afternoon to late Tuesday evening when 95% of the house was packed. They also informed us they would not move any firearms.

We had to leave items behind as they wouldn't fit and the trucks did not have a lift gate. I had specific items "packed" and it was items thrown into a box with no packing. My spice cabinet was thrown into a box with things spilling, breaking and an open container of corn starch infiltrated the entire box. I had pictures with packing tape all over the front and the back of them. In one box, several framed pictures were simply stacked one on top of the other with no packing material. My stained glass chandelier was in the bottom of a box with lamp shades over the top of it.

We tried contacting Perennial multiple times over the moving weekend, left messages and they did not answer nor return calls.

Perennial has had 3 weeks to offer some kind of restitution to us and has failed.

They originally charged us by weight. The company that picked us up charged by cubic feet. They overcharged us as to the capacity of the trucks. Perennial is aware of all this, and has done nothing.

Perennial has a vested interest in getting paid and not customer service.

This was a 1000 mile move. We have much experience with moving across the country, and nothing prepared me for this debacle.

There was no inventory taken of our items or their condition. The driver on delivery provided an inventory, which was just what he had told Perennial. There were no moving stickers put on any items. I paid extra for my grandfather clock and piano to be moved. The movers asked if we had gloves to take the chimes out of the clock. They did not put it back together. My husband and son helped them both load and unload the piano as they were unable to take care of it.

I cannot tell you enough how unhappy we are with this experience.

I could have contacted Mayflower or Bekins and gotten great service for much less than this mess. I will never do business with either company again.

Move size: 4+ Bedroom Home Service cost: $27500

These guys are a broker. I contracted with them to move from Seattle to Florida. They subcontracted with a known felon! When he showed up I believed he was a legitimate employee of the company. He was just the lowest bidder. My things and the things of over 40 other families ended up in random storage sheds across the country - abandon. This company will do nothing to recompense for damage or suffering.

I am over 60 years old - my damaged and battered belongings were located by law enforcement I had to fly back, rent a truck, and drive alone across a pandemic ravaged country to do the job I hired them to do. At my own time and expense. They don't care!

Move size: 1 Bedroom Home Service cost: $3600

What you need to know:

- PVL IS a broker - not a mover. They are not responsible for getting your stuff actually shipped and delivered.

-- what they actually do is find some trucking company somewhere in the US that says they will move your stuff. You do not get to know this company, you never actually sign a contract with this company - but they pick up your stuff and thereafter, you're at their mercy.

- PVL assumes no responsibility that the shipper will actually do their job.

- If there is a problem (shipment delayed, no tracking updates, stuff gets lost, etc) PVL will do nothing more than pass a message along or tell you to call the shipper yourself.

- Remember: you do not have a contract with this shipper. You have no recourse if your stuff goes missing, delayed indefinitely, etc.

My personal experience: My stuff was picked up in NY in April 2021 for delivery to Oregon. It made it as far as Chicago by the end of the month. It is now Sept and a couple dozen calls and emails and I still have no response from the shipper that PVL told me to call myself...

Move size: Partial Move Service cost: $2200

This group is a complete SCAM. Once they get your initial deposit you'll never hear from them again. They do NOT return phone calls, do NOT reply to emails and if you ever do get though you're told it's not their department's responsibility, regardless of the department you reach. Further, once you pay the non-refundable deposit you're required to pay the balance of your fees in CASH. And they don't disclose that until you've paid the deposit. STAY AWAY FROM THESE CRIMINALS AT ALL COSTS.

Move size: 3 Bedroom Home Service cost: $9000

I created a list of everything in each container, including my personal belongings. I became interested when friends told me that items may be left out when travelling long distances. But I shouldn't be concerned because everything arrived in perfect condition. It was made even more reassuring by the fact that the movers had properly labelled each item. Every person I encountered became polite, professional, and accommodating. My move was delayed due to a mishap involving one of their drivers, but the company was able to adjust quickly.

Move size: 1 Bedroom Home Service cost: $1357

This was the most stressful move I have ever encountered. The guys who moved me out were great; did brokered out my move, and they provided no guarantee on delivery (I waited in a hotel for 10 days for my things...) and had 2 hour notice when they showed up! The guys they sent were very very inappropriate with their comments and unprofessional. I felt very uncomfortable and I would never recommend this company! Cost me a lot of $$ and also lived in a hotel until Dec 10. I will say though, there was no damage except the end of my headboard is cracked.

Move size: 1 Bedroom Home Service cost: $3500

It's taken 61 days for my stuff to be delivered. Multiple calls weekly for them to tell me my stuff is in logistics. No one knows where my shipment is. I've asked to be compensated and they refuse. I've had to spend extra money that I didn't have to live without my clothes and other household items that I didn't have. I haven't had any luck with this company and I will never recommend them to ANYONE Ever. Poor customer service. They pretend to care in the beginning and friend you to get your business then once they have you they change people you talk to the whole time. I worked with Lindsey, Michael, Jason, Dona then one of the floor managers who's never given me his name. The company should be sued.

Move size: 4 Bedroom Home Service cost: $10000

Not only did they threaten to hold my mothers stuff for ransoms unless payment was in cash. They broke thousands of dollars worth of stuff. Only about two thirds of her belongings showed up. They stole many items including hunting rifles and pistols. And now they won’t even answer there phone. They will not honor the insurance agreement and have blocked her phone number. They definitely belong in jail and if you read half the reviews online you’ll figure out the class of these people do not hire them.

Move size: 4+ Bedroom Home Service cost: $16000

These people trick you, lie to you, and intentionally miss quote your job. They had video and blamed their miss quoting on me. Poor communication, they take advantage and talk small town movers. They are brokers only and don't give a crap about you or your things. DON'T USE THEM. I would give them a negative number if I could. They will put a phone number on the reviews, they want to make things right. Fine, return my deposit and say so here that you will. Thank God I stopped it before my belongings shipped. At least only lost sleep, my deposit and time.

Move size: 4+ Bedroom Home Service cost: $20000