New Way Moving Services

I got into a contract for moving my household and car through New Way moving, Rachel told me about all promises and gave a low price. Once I got into the contract, that's it, there is no response after that, when I contact them they said they will cancel the contract and no refunds bcoz of the excess call which unfair. And they charged me $1000 more than what I was said and delays in pickup and delivery. You are threatened if you call them and blackmailed saying they will cancel the contract and won't pick up the stuff. Worst ever experience a customer can geet.

Move size: 1 Bedroom Home Service cost: $2500

I was very pleased with the service, including, from the beginning, the customer contact; Debra Williams was great with explaining everything involved with the whole process of booking the transport, the fees and delivery. I received an offer within days and was given the driver contact information. The driver was on time for the pick-up of the vehicle and delivery was very fast. Everything went smoothly and efficiently. I would definitely recommend this company to anyone needing vehicle transportation..

Service cost: $1690

New Way Moving Services (NWMS) out of Florida, increased the cost over signed contracted cost, within two days of the expected vehicle pickup date. NWMS required a Bank wire transfer (forced non-reversible deposit which in hind sight was a major red flag). When they change the contracted price so close to pickup date, you are either forced to pay more or loose out on the deposit. My wife and I are now out 250 and her vehicle will be stuck while she is underway with her ship back to San Diego. NWMS should be investigated by the Attorney General of Florida, and FTC for this scam. Phone support was anything but, as they were rude, argumentative, and loud.

Honestly, this company should be avoided at all costs (do not fall for their lower price, it is absolutely a lie). If you really want to try their services, do NOT use wire transfer as there is NO protections in case of fraud. They really set up a great scam scheme and we will be reporting it to the Florida Attorney Generals Office and the Federal Trade Commission for military consumer protection. We don't mind a loss of 250, we just want to make sure no one else gets scammed by this company ever again.

-Phill

Service cost: $1100

Searching for some shippers to move my motorcycle from Connecticut to Florida. Found a website we’re transporters bid for your work. After reviewing several bids New way moving services was the best price. So called left a message Michael called me back within five minutes spoke with him for a while felt comfortable and was very accommodating. Kept me posted when a driver was going to be in my area. Motorcycle is now in Florida I would recommend Michael at New way moving services Well be calling when I’m ready to send my truck. Thanks Again

Move size: Studio Service cost: $1230

Debra provided excellent customer service from start to finish. I received my quote months in advance and I appreciate Debra for honoring it. She was very helpful in providing a date, 1 date was so quick it was too soon. She didn’t become discouraged as my requested date drew near and kept me updated daily. The transport company used arrived on time, was professional and QUICK. My car was placed on the truck from PA to TX at about 2pm on a Sunday and arrived to me the next day, Monday night by 11pm. Jesus is Lord! QUICK service and excellent customer service! Thank you!

Move size: 3 Bedroom Home Service cost: $2145

I recently shipped a vehicle from Michigan to Washington state. I initially attempted to use the largest company but their shipping offers - and especially the length of time on hold when calling them - weren't great. New way moving came in with a better deal and I was able to get the same agent on the phone multiple times without being put on hold. For completing the shipping on time, for a reasonable price, and communicating effectively they earned 5 stars from me.

Move size: 3 Bedroom Home Service cost: $3266

I can’t say enough about how wonderful Debra was to work with. She really took the time to tell me how the whole process works and made me feel at ease. She worked very diligently to get my car back home from NY to WA. Sounds like everywhere is short carriers and everyone is trying to move their cars, especially in the summer. So I did end up paying more for the carrier then I originally hoped but that was not any fault of Debra's that’s just the craziness of the times right now. Again- work with her if you can, she was so great!!!!

Move size: 2 Bedroom Home Service cost: $2209

This company out of Chicago was the worst. I signed a contract for one amount then when it was time to ship they asked for more money. On top of that the lady Debra went off on me stating that I need to just pay the extra money and it’s shameful that I was leaving my mother without a car. She inserted herself into my family business and was very unprofessional. She cursed me out and told me that I need to be a shamed of myself leaving my mom to have to call an Uber. She was by far the most unprofessional and worst person I have ever dealt with in my life. I will never conduct business with this company ever again. They need to be shut down immediately and Debra needs to be fired. The car was supposed to get picked up on Friday and was no call no show all weekend and was finally picked up 9pm on Monday after me having to call them over and over again. I got the run around from Friday to Monday. Please do not use this company to transport your car.

Service cost: $1650

I was given a quote that was better than most. This is how they hook you. Vehicle was to be picked up between 11/23 and 11/26. They strung me along, saying it would still be delivered on time, 12/2. On 12/1, Debra called me saying the price would be almost double the original quote. She blamed it on the holiday season. I scheduled this early in November. I guess the didn't know in November that there would be holidays in December. Do not do business with this company. You will be scammed!!!!

Service cost: $1230

I reserved to ship my car three weeks before the shipping date which is 10/26 and I was promised to ship my car with in a week from 11/13 which that never happened. The lady Rachel, she seemed nice in the beginning but she was unprofessional,and rude. I was screamed at for asking when my car will be picked up after being patient for More than 3 weeks. Every time I call, this one lady keeps picking up and hanging up the phone. I was told that my account is being on hold and the full refund is being processed on 11/23 Which I never got my refund. Please take your money and do business with the company that cares about their business. Save your self from headache.

Service cost: $850

I had the quote scheduled a month ago from San Jose to Kansas with Debra for $920. When the date arrived they didn't have drivers and mentioned they can't provide assurance to ship . I had it changed to Dallas or Austin because they were not shipping to Kansas and now they say it will be $1200 -$1400. Elizabeth is a rude representative who aborted the call while I was trying to figure out which would be the viable option.Would never suggest this for anyone who are in rush to transport their car.

Service cost: $920

On April 19, 2022 @11:26am, I sent $225 deposit by Cash App to New Way Moving Services for transporting a car from Marietta, GA to Gaithersburg, MD. Pickup date was set on or about April 28-29). Two days later (April 21) the car was involved in an accident and a total loss. I immediately contacted New Way with this information and asked for a refund of my deposit. The agent advised me the billing department was closed until Monday April 25. I called at 10am on April 25 and left a message. I called back at 10:30am and female agent proceeded to scold me for calling too many times. She was very aggressive and rude. I asked her to transfer me to the billing department. She rudely said "here is the extension, 102, call them yourself" and hung up on me. I made many calls to ext 102 and left my contact information to no avail. On Wednesday May 4, 2022. I drove to the office at the address listed on their contact information. There was no signs posted to indicate the name of then business. I located suite 212, still no signage on door. I knocked and someone responded "it's open". I observed a black, heavyset female wearing a bonet and flipflops. I asked if this is New Way and she responded "how can I help you. I proceeded to explain the situation when she abruptly interrupted me to explain that her office is sales , not billing and billing in another state therefore she cannot help me. I told her no one is returning my calls and the email I sent to the email address listed and I would like to speak to a supervisor. She responded you are in the wrong place, I cannot issue you a check. I suspected she was the same person who scold me for call too many. times.

Service cost: $550

They have the worst customer service, it's been 3weeks and nothing. The person answering the phone calls you back talking crazy. They add extra money for what wasn't agreed to and the worst part don't want to give back the deposit when the vehicle wasn't picked up at all. You asked for the address they hang up on you. Very unprofessional don't ever use them. You will not get your stuff or your money. She also called back and cursed my husband out.

Service cost: $975

Absolutely HORRIBLE experience with this company. We arranged to have our car towed, and they took our money and said it would be completed in 2 days. We are now 8 days out and our car has not been towed. When we've tried to contact them, Rachel (the manager) has been incredibly rude, unprofessional, condescending, and unhelpful. It is impossible to complete a sentence with her on the phone to even ask a question before she starts yelling and then hangs up or transfers the call to a voicemail. When the job was not completed after one week and due to unresponsiveness from their company with no word as to when (or if) the job would be completed, we called around to get quotes from other companies (but never paid, confirmed, or scheduled with any other company). Today we tried to reach them again, and Rachel said we "breached the contract" by contacting other companies. Now they are keeping our money, not towing our car, and not responding to our calls. If I could give 0 stars I would. DO NOT BOOK WITH THIS COMPANY.

Service cost: $250

New Way Moving Services Inc clearly have a lot of expertise moving vehicles. As a first-time vehicle exporter, they did a good job of explaining the nuances of my circumstances and put me in touch with the relevant organizations to arrange my carnet and arrange customs clearance at destination. They did miss some details pertaining to my vehicle size, however on my insistence they reviewed the charges and took personal as well as financial accountability for putting it right … you can’t ask for much more when mistakes happen.

Service cost: $620