New Way Moving Services

I used them for my Car and House move and they are the worst company I have ever dealt with. They will be great with you till you pay the deposit but after that they are never available.
The quotes they give are only to get your deposit, it changes based on the contractor they get. It was a torture following up with them and they never provide all the information.
I had to pay 150$ extra on the car and it was picked up after 15 days and for my luggage they charged me 300$ more than the quoted price and it was delivered after more than a month. Their initial prices, commitments and offers have no value, their word has no value.
After facing lot of issues with them during my move, I posted a review online and that is only when I got a response from them. They texted and called me saying "If the review won't be removed everything is on hold or cancelled." That is the kind of unethical company they are. First they won’t do their work properly and then threaten you if you post the truth! I wish I could take some action on them.
My suggestion would be to go with local companies and get a better deal since that is what they eventually do taking an extra cut from us.

Service cost: $2000

I had contacted NWMs after waiting for another company to transport my car for over 2 weeks.
Michael helped me all the way, he got me a truck right away, my car was picked up the following day and delivered in an excellent condition after 4 days - so fast!!
yes, I did paid a little extra but it was worth it.
This guys know what they are doing, Michael didn't sell me price but he actually sold me an excellent service.
Thank you guys for an excellent Job.

Service cost: $1200

DO NOT USE THIS COMPANY. REPEAT: DO NOT USE THIS COMPANY!!

1 star is too much.

The good Google reviews are fake. Go to Yelp and see the truth.

This company is comprised of scammers. All they care about is their deposit. When it’s paid, they then increase the price. After that, you get the final contract. I guess the one I initially received was just for pretend. I just so happened to call the day before pickup about a question I had, and surprise!! New price. Surprise! That’s the only driver available. Surprise! Here’s the actual contract that has to be signed before the drivers come.

They will also lie to you about who anyone is. Leith Doggett told us he was the manager, then someone says he was just the sales representative. Is there even someone by that name? You folks probably sit in the same room and figure schemes to run on people already stressed over moving a car across the country.

You’ve got the right one. Wherever I see your business name, you will see this review.

Shame on each and every last one of you. I’d like to be a fly on the wall when you get your comeuppance.

DO NOT USE THIS COMPANY!

Move size: Partial Move Service cost: $925

Didn't follow through with promises. Lied about services. Won't return emails or answer voicemail messages. Won't refund money. DID NOTHING!! Called them 2/4/2020 about picking up my son's truck in GA and transporting it to him in NM where he is in the service. They said no problem- assured me it would be picked up between 2/5 and 2/7 and to my son by that following Monday- no later than Tuesday. Everyone in the dealership heard Rachel make these promises as I had her on speaker phone. I first dealt with Sam. They called me back numerous times to reassure me they could make this happen- borderline harassing me. I decided to go with them because of Rachel's promises. They called me back and told me I had to pay $175 and if I paid by VENMO they would deduct $25 and I need to hurry and sign contract so they could get truck picked up. I paid the money and signed the contract and didn't hear from anyone. I tried to call them on the 7th- no response. They called me Monday and said they had someone to take the truck but it would be $325 more than they quoted me NOT including the deposit I had paid. I said I couldn't afford that and didn't know that is what would happen. I declined that on Monday because I could not pay that extra money. She told me I was contracted until 2/18 for them to find a driver to which I didn't see anywhere in the contract. I called back NUMEROUS times to speak to Rachel and never got a call back. I called back to speak to Sam and left messages with no call back. I finally spoke with a Rosa on 2/12. She apologized and said I should not have been treated that way. She said it was after hours but that she could get billing department to refund my deposit the following day. 2/14 I received a text from Rosa saying they were processing my refund and emailing the receipt. WELL THAT HAS YET TO HAPPEN AND TODAY IS 3/2/2020. I have called and left 8 messages. I have sent 3 emails to their billing department. I call and call and NO ONE EVER ANSWERS. I have messaged Rosa back- the only person who seems to be helpful and she told me to email the billing department to which I did. I have messaged her several times after that with no response. I can't believe a business like this is allowed to operate. This is poor customer service. My husband ended up driving the truck to NM to take to my son. I received NOTHING for the $175 I was charged and can't get a refund. My husband has also called and left several messages without response. I would advise ANYONE and EVERYONE TO NOT USE THIS COMPANY. They will tell you what you want to hear, get your money by VENMO since it can't be tracked, then you never hear from them again. DON'T DO VENMO with anyone like this EVER- use PAYPAL so it can be disputed. This company knows they screwed me over and now refuse to refund my money. This is horrible especially since I am military and my son is military and we needed help in this move. I have contacted my bank and they do not have the refund. I have called this company over 20 times and sent over 6 emails with NO RESPONSE. This is awful for NO SERVICE at all.

Service cost: $875

New Way Moving Service has the absolute worst customer service, will not answer calls or text, takes your money and never does the job. They will continue to provide false promises and never do the job they were hired for. Once you demand a refund they ignore you. Below is my exact BBB complaint filed:

I hired New Way Moving Services on May 10, 2020 providing a requested $175 deposit to retain the services of moving my 1986 Pontiac Trans Am from Newaygo, MI to Bradenton, FL; upon delivery I was contracted to pay $400 to the driver. I was verbally told that the vehicle would be picked up within 24-48 hours of the time I signed the contract by Debra. Within 48 hours I was contacted by the dispatcher and told the driver was in route to pick up my vehicle, although the driver required a total of $500 upon delivery. I told the dispatcher absolutely not, my contract stated $400 upon delivery. I was told by the dispatcher she would call me back in a few minutes and never did.

I proceeded to call Debra the sales person/customer service person explaining to her what had happened with the dispatcher. Debra stated that someone would contact me in about 10 minutes. No one ever called back that day.

I called the customer service line the next day and asked what happened, no one has called me or attempted to call me and I would like to know what is going on. Debra stated that she would have my vehicle picked up in the next day or two. This communication took place on May 12th.

I called on May 14, 15, and 16th received no answer, I left a message each time. Finally on may 17th I received a call from the dispatcher stating that my vehicle would be picked up in the next 24 hours. Again, the vehicle was not picked up on the 18th and I attempted to call the dispatcher and the company lines leaving messages since no one would answer my calls on the 18th. Again on the 19th I attempted several times to call, text, and leave messages requesting a response and finally the dispatcher text me acting like she had no clue who I was and had to look up my information. I told her enough was enough, they haven't done their job and I want a full and immediate refund of my deposit. She told me that she needed 10 minutes to look up my information and would get right back with me. I told her every time someone says they will get back to me they never do, I want a phone call right now and speak over the phone. She refused and never contacted me again.

I proceeded to call Debra once again with Debra accusing me of being rude and vulgar with her dispatcher as she is yelling at me. I told her I never once was rude or vulgar, all I want is answers and action none of which has been done since they took my deposit. Debra refused to listen and continued to yell at me, I told her never mind I want a full refund. She hung up on me and text me with an email address to submit a written notice for a full refund. Then Debra text me and requested 48 hours to get my vehicle to me and I told her fine, she promised to call me on May 20 with an update.

On May 20th I received no communication once again from anyone at New Way Moving Services. I waited until May 21st before texting or calling. I text and left several messages with Debra, all of which were ignored and then I emailed michael@nwms.email per the text on May 19th requesting a full and immediate refund due to being ignored, provided no communication, and the job was never attempted or completed. No one has attempted to contact me and I have not received my refund!

Service cost: $575

We used New Way Moving to transport a Mini from Las Vegas to Kansas City. We contacted New Way on May 19 and the Mini was delivered on May 24. Wonderful Service.

We needed another car transported from Las Vegas to Kansas City, same as prior service received. I contacted New Way on June 9. I was told the car would be picked up on Tuesday, June 16. When I did not hear from a transport, I called New Way, I was told it would be on Thursday, June 18. Then I was told it would first thing Friday, June 19. Somewhere along the way, I started talking to Rosa. When I called and asked if the car was being picked up, Rosa promised it would be no later than Sunday, June 21. If it did not get picked up by Sunday, June 21, New Way would return our deposit. I called Rosa on Tuesday June 23 and was told that they were not able to locate a transport company and that we could get our refund back. I waited a week for the refund to show in my account. When I call to ask about the return of our deposit, I say who I am, I am put on hold and sent to voice mail.

Service cost: $650

Offers discount to reel you in. Pretends to have a driver assigned. Had me pay through Cash app right away.

I wanted to ship my vehicle from California to Alabama. Delayed after delay. They kept giving false pick up dates. Lie after Lie. I ended up using a different delivery company. I asked them to return my deposit. They pretended to do so, but it never happened. They will not respond. I found out that they have a history of this. Read their contract fully before you sign. It's a rip off.

Service cost: $150