National Van Lines Inc

Sam Meredith, Nat'l Van Lines Rep:

As you probably know the final delivery has been completed. My brother in Washington told me that the delivery went well and the workers were very good.

We would like you and National to know that we were very impressed with the entire process from start to finish.

Personally, I can tell you that the professionalism, efficiency, and communication skills displayed by all during the process was top notch.

Last but not least, it was YOUR customer service skills, calmness and clarity of the process that reeled me in to choosing National Van Lines. I’m so grateful!

Kudos and Thanks to all involved.

Move size: 3 Bedroom Home Service cost: $2900

If perfection is unattainable, the experience of working with this company was as close to perfection as it could be! Our representative, Sam Meredith, was very professional, knowledgeable, patient, and responsive whenever we needed him. The movers themselves were as close to perfect as perfect can be. William, our main mover was professional, polite, and took any extra step we requested. He even offered the extra step. During a normally stressful time, Sam and William did everything they could to alleviate any stress, within their power. Side note, we have a very difficult couch. It's big, wide, bulky, and we went from apartment to apartment with thin hallways. Previous movers/delivery guys complained and threatened to not be able to bring it in. William, in a refreshing change of pace from previous movers, said, "We'll get it, don't worry," and sure enough did it with no complaints. The next time we need a moving company, we're going to specifically request Sam as a rep, and William as a mover. 5 out of 5!

Move size: 1 Bedroom Home Service cost: $3800

I've never paid so much to be told I had no choice in the process. If I hear " you know of course, he she is now the boss" regarding the packing, and transportation of my home goods, I shall scream

Packers arrive. One woman 2 teen. "Where do you want us to start" The garage. "Oh we don't pack garages" Liquids,et. Perhaps ,5 % of the garage was liquid" Same reply with canned goods, clothes closets etc When led by hand the boys wrapped a couple pictures, some dishes.

After I could not find 2 crew members, I'd had enough. I sent them home. The crew boss reply? A very sarcastic "Good luck getting this all packed yourself". Really funny as one of the things "we don't pack" was my walker.?

Moving day. Truck arrives. Of course I'm not ready. Suffice to say had my Son not been there to intercede, perhaps 45% would have been moved . But the boys loading pitched in & about 70% went In spite of vehement protests by the driver.

Local contract help.

Delivery day. Fully paid Must say, National is incredibly prompt in demanding payment prior to unloading

The "boss" driver took 35 minutes & 3 people to bump a dock a trainee could negotiate.

But finally unloading begins. We're in a pandemic. No gloves, no masks. And this driver has been running up to the East coast

Signatures required . I watched my Son sign papers the driver continually licked his finger to move. At no time did he attempt distancing.

I am terrified my family has been needlessly exposed to the virus.

Summation. Some of the contract was fulfilled. The goods accepted arrived on time.

Due to nonexistent covid precautions however, additional quarantine time will be required.

However, my experience between Sam's Express Moving & National Van Lines was bullying. Pure and simple. The tools, equipment craft supplies lost are proving difficult & expensive to replace.

But then, I'm "not the boss". I'm just the owner of the goods I paid over $1,200 for you to "pack. I'm just the one who paid a total of over $6,000 to have my Son's health endangered accepting goods from a driver & crew ignoring social distancing. Not to mention basic hygiene. It's wash your hands. Not lick them.

But, as I was told numerous times, am not the boss.

Were I the boss gentlefolk, this farce of customer service would never be tolerated.

Move size: 3 Bedroom Home Service cost: $6480

I wish I could give them negative stars.

We moved from CA to FL. It was a nightmare. I booked with a small local company who outsourced our move to them and we had no clue who was in charge of what part.

1. We were already in FL and called them after a week and learnt that our stuff did not even leave CA. I called them every day and they kept making excuses. Yes, the emailed me often as status update (like every 2 days) which said “we are still locating trucks for your upcoming move”. Seriously.

2. Every time I called, I got a new person and no progress on my move. They told me that I had spoken to EVERYONE in their office. That is how much they gave me run for my money.

3. There was totally broken communication between their head office and actual movers who actually delivered our stuff to our apt.

4. On the day of delivery, movers arrived 3 hours late.

5. My BIGGEST complaint is about attitude of the movers who delivered our stuff to our apartment. They were late by FEW hours. As soon as they arrived, they wanted to rush as they were already late for next delivery. They yelled at me. It is a 1 bedroom apartment and they were so lazy that they threw everything right in front of door. My poor husband had to MOVE EVERYTHING. And at top of it, they kept complaining of everything (too many boxes, this bag is way too heavy, you delaying us), singing songs and the older gentleman who seems to be the one running the show just kept blabbering in strange English that neither one of us could understand.

6. They were missing our mattress (the biggest item).

7. They could not put together 1 basic futon frame. My husband had to do it with them. Our futon frame was the only piece that required assembly and part of their job, but they complained non-stop about it.

8. After whole day of trying to talk with their head office who had no clue of anything, truck driver finally located our mattress around 5:30pm and promised to bring it within 1 hour. My husband called him directly every half an hour and he kept saying he is on his way. He arrived at 9pm.

9. Driver came alone (his helper was gone) and told my husband that “YOU CAN JUST CARRY IT BY YOURSELF” in pouring rain. This is not my husband’s job, who still helped the guy in carrying the mattress in our apt. There was no dolly, no wheels (as driver was too lazy) and they had to carry it from parking into our apt. The protective cover of mattress was missing.

10. They did not wear masks or gloves.

11. All of our stuff smelled of rodent pee, including our mattress. 2 additional items were broken.

12. We had bought extra insurance and filed the claim.

Move size: 3 Bedroom Home Service cost: $5400

I had two separate moves in two days with National. The first, from Berkeley, CA to Portland, OR, was managed by Robert Smith and his crew. They were fantastic...very efficient and friendly. Everything arrived in perfect condition.

The second move was fromBerkeley, CA to Brookline, MA.. Lars Harvey, who was the boss of this one, and his crew were terrific...also very efficient and friendly. Again everything arrived in perfect condition.

Aaron Bacon at National was the one that organized these moves. He was a pleasure to work with and was very pleasant about all the emails I sent him adding and subtracting items from both moves. Each move included deliveries at two households; they were flawless. I highly recommend National and would certainly use them again.

Pam G

Move size: 4+ Bedroom Home Service cost: $7800

NVL’s driver, Damon Clark, and his grandson, Sebastian, moved us from Austin to a town near Santa Fe, NM. He was reliable, punctual, trustworthy, pleasant to work with, loaded and unloaded exactly as we asked including leasing a shuttle truck for the delivery location’s icy steep, 1-lane dirt road with tight hairpin bend and narrow gated access. So far not a single piece of damage even though we packed ourselves. Awesome job Damon & Sebastian, and happy holidays !!

Move size: 4+ Bedroom Home Service cost: $3000

We are completely satisfied with National Van Lines. We moved from Colorado to California. Our first contact was Aaron Bacon. He was able to set up the move and provide an estimate by email since we are not always able to answer the phone; this was very convenient. Aaron always responded promptly and answered all of our questions. 

The move went very well. Our mover Nate called to let us know that he'd be there on a Wednesday morning, and he was-as promised. The guys were very friendly and respectful. 

They took special care with all of our furniture. We were impressed with how much they wrapped everything. We were the only family on the truck, which meant that they were going to be in San Diego in a couple days, so we high-tailed it out of town. We beat them to our new home, but Nate kept us in the loop about where he was and his status. 

Just as when they packed all of our stuff up, they took special care unwrapping it, and offered several times to put our bed together and help with organizing the furniture. On a personal note, all of the guys were very personable and we had some great conversations. After not really talking with strangers for over a year, it was nice to just talk with people and joke around.

Whenever we move again, we'll definitely contact Aaron and request mover Nate. They made a stressful situation into a seamless and easy one. 

Move size: 3 Bedroom Home Service cost: $6380

Packing and loading by a local carrier was fine.

Unfortunately my story seems similar to a few others here and on Google reviews; the communication problems have not been fixed.

Our initial delivery window for a 2300 mi move was 8 days long, and 4 days into it without hearing a peep from NVL I called them to see if they knew a firmer date. That’s when they told me that the truck had not yet left the origin city. But since there were still a few days left in the window it wasn’t late yet. I asked them to call me the next day or if anything changed, and they never did. At the end of the delivery window I called again and they told me the truck would be leaving in 3-4 days. But they were supposed to call me if something changed! 4 days later, when the truck was supposedly going to leave, I called again and now hear that the driver was unassigned (again without telling me) and now the delivery date will be in another 10 days - 2 weeks after the end of the initial 1-week delivery window. They offered compensation per day, I asked for the proposal to be sent in writing to my email and -surprise- it never arrived. I asked for them to call me every day even if there were no changes, and they never did. At this point I have no reason to believe the dates they tell me, or that I’ll even be notified when plans change.

My family just wants to resume our lives.

Move size: 4 Bedroom Home Service cost: $15000

I did not have a good experience with this company. From the very beginning they tried to change my pickup date at the last minute. Next they didn't bring the proper ramp to load my small car. They had to drive my car halfway to the shipping location to load it onto the moving truck. They left my gas on empty and it was on full when they picked it up. I paid to an additional $600 to have my car shipped to keep the mileage down on my car. they did NOT reimburse me for the shipping fee of my vehicle. Half would have been fair. They also, delivered my total shipment 2 days late if the promised. Shipping date. I paid this company a total of $2338.38 for this experience. Did I mention I packed all my belongings myself in tubs and had no more had no more than 20 items shipped. This company does NOT except responsibility or reimburse/ compensate their customers properly. I will recommend this company to any in the future.

Move size: Partial Move Service cost: $233838

I used National Van Lines this month to handle my move from Seattle to New York. What could have been a very stressful process was handle with such care, professionalism, speed and ease. Communication was speedy, the crew was on time friendly and efficient, and the no surprise costs from the first estimate!! I can’t thank Aaron Bacon and Jimmy Lanager enough for such excellent service! I wasn’t expecting the process of working with movers to be the easiest part of my move. THANK YOU

Move size: 2 Bedroom Home Service cost: $7000

We’re so pleased that we chose to work with National Van Lines for our move from Illinois to California and we could not have been happier with the service we received! I was quite taken aback when I first started shopping for moving companies by the numerous online reviews narrating horror stories about what ordeals one’s furniture and personal belongings could go through at the hands of unprofessional moving companies so I was a bit nervous and worried about how things could go wrong. After contacting a few companies and getting their quotes, I was even more confused because of the conflicting information I was given: they all claim themselves not to be brokers so they would not outsource the actual moving project but they all demand a high percentage of the total charge as deposit. My conversations with them just left me feeling unsure about their professionalism. Fortunately I reached out to National Van Lines and Aaron Bacon, our moving coordinator, immediately did a virtual survey of our house and provided us with a quote of a flat rate charge. Aaron is super friendly and knowledgeable, and just by speaking with him I felt assured that I finally found a professional moving company and our stuff would be in good hands. Aaron also informed me that they do not charge a deposit at the time of booking or pickup and we only need to pay once in full at the time of delivery. Aaron stayed in touch with us for the confirmation of pickup date and the driver he connected with us is superb. Arthur Zmuda, our driver, is very helpful as well. He is punctual and his team works with a high standard of professionalism. They dissembled, packed and re-assembled our furniture with care so that nothing got damaged during the moving process. No delay whatsoever with delivery! The efficiency and professionalism this team works with saved us incredible amount of hassle and we highly recommend working with Aaron and Art for your cross-country relocation!

Move size: 2 Bedroom Home Service cost: $9380

My entire experience was as smooth as can be from beginning to end. Aaron Bacon helped me upfront and gave me a very reasonable rate that beat every other competitor's price. I was really nervous about this move from Seattle to Phoenix by myself and Aaron helped prepare me. Junicci and crew picked up my things in Seattle. They were on time and helped me pack my TV's and a few other items I had a hard time packing. They were so friendly and no walls or items were damaged. My stuff arrived early and ahead of schedule in Phoenix and Junicci and the crew in Phoenix were fantastic! They even worked on New Year's Day! All of my items arrived unscathed and in perfect shape. I would recommend National Van Lines to anyone, such a great, positive experience! Also important to note, the price I was quoted by Aaron Bacon, was the price I paid.

Move size: 3 Bedroom Home Service cost: $9082

This was my second time using NVL and just as my first time, I knew my possessions were in good hands.

Aaron Bacon, who I worked with both times, has great communication skills. He explained how this process would work, was able to answer any questions, update me on timelines & would check in, in between.

The pick up crew was nothing short of helpful. Shocker that we were not as prepared as we thought. They were patient, helpful and kind. Also hilarious which made everything less stressful!

My drop off crew, Laimus Petkevicius and his men, we’re so kind and attentive. Laimus takes extra care of folks belongings and makes sure his crew is working as effectively as possible. He really goes the extra mile and I’m happy I got to work with him.

Thank you to all the folks who helped get me settled! I’ve already recommended NVL to folks and will continue to.

Move size: 2 Bedroom Home Service cost: $6500

I hired National because their agent made it sound like my move was going to be in good hands. However, they hired 2 other companies to physically move me. RA movers -loading company showed up hours late- he overslept and arrived at 4:30 pm. and he had only 1 helper, who wasn’t physically fit. and had rented a small Uhaul which barely fit my items - they literally put items in the cab and on the roof, because they were taking to a warehouse 2 hours away. My furniture smells like smoke- possibly from the loader, warehouse.

Two and a half weeks later RelaxRelocations picked up my load. National and RelaxR- both knew that my destination, a gated apartment complex requires a shuttle-large trucks not allowed. However, Enrique, the supervisor calls me at 5pm, on the day they are supposed to arrive (5 days beyond the end of my delivery window), and the big truck is blocking traffic on thebusy main road - was he going to cut corners, have his guys carry my furniture a block, through the gate. One lane of the road was blocked in other direction due to construction, too. I sent them to get the shuttle…then Enrique calls and says my credit card payment to National was a few hundred short, and he won’t release my stuff. I tell him National told me to deduct $50 per late day. I stayed around, not knowing when they’d be back. After 9, Enrique texts that the movers will show up next morning at 7am. They show up, goes Ok…one nightstand wasn’t mine, so I had them put it back on Uhaul truck…However, they needed to make a 2nd trip with Uhaul to pick up my dresser. I gave my gate remote to the movers get out and back into the complex, but unfortunately, they didn’t pull the truck all the way out, the gate hit it and was damaged. I informed Enrique when I learned of this, he kept trying to blame me, pressure me into taking responsibility. Later, .I submitted the apartment manager’s estimate of repairs to National Van lines, who forwarded to Enrique. He called me , saying Karma was going to get me, he knew what I did, and they complained because I wouldn’t let them move me in from the street on the prior night.

Lastly, his movers worked hard. However, they did not attach the base to my TV. I called Enrique about that. He insisted I did not pay extra for that service. I had paid for packing and unpacking/ assistance with TV. They left, then I discovered the base/stand of TV was not in the box with the TV. I had to call National-yes they were supposed to set up TV, then call about the missing base. Enrique denies having the base on the truck ( he isn’t there, he’s in TX on his phone) , yet his guys brought it to me at 7pm…Enrique must have called me 10 times about the TV.

But, when he called me a week later over the bill for the gate and threatened me, that was it. I reported his call to National Van Lines, and blocked him on my phone.

National was good, just sorry that they subcontracted my move out to a weirdo.

Move size: 2 Bedroom Home Service cost: $7340

A nightmare experience. They were the most expensive quote I received and unfortunately I did NOT receive the service I was promised. The driver was extremely unprofessional with several hours of delays on both pick-up and delivery dates with ZERO communication. The movers caused close to $1000 in damage to my furniture after they had me pay for full-coverage insurance and now refuse to take responsibility for the damage. I pointed out the damage to the mover and the driver immediately who apologized for the partner mover not being careful taking the items out of the truck. The driver told me I would have to call National Van Lines’ customer service line to file a claim. These people are only focused on creative excuses to avoid paying out claims. The worst kind of scam company. I am out $300+ for insurance on top of the near $1000 in damaged furniture I need to replace. I have moved SEVERAL times and have never had such a horrible experience!

Move size: 1 Bedroom Home Service cost: $6500

I hired NVL for a cross country move. Aaron and Sean made a really stressful phase of life as seemless as possible. Aaron’s estimate actually came in over, so my move cost less than predicted! Aaron was great staying in touch with me before, during and even checked up on me after the move. Sean and his crew were prompt, worked fast, took amazing care of my items and went out of their way to dissemble my daughter’s room first—which let her catch a nap after they moved the items out. Sean really seemed to care about my situation and got me my items way faster than I anticipated. He works very hard and cares about the people he helps. I highly recommend this company!

Move size: 2 Bedroom Home Service cost: $11000

My 15,000 pounds of house hold good arrived safe enough with only a few thousand dollars of damage. However a local moving agent's team tracked excessive mud into the house and on the carpets due to lack of care and lack of floor runners being put down around the house. When I requested National bring in a professional cleaner to clean the carpets, after I tried to clean it for them, they refused to make it right. They took 2 out of 3 of damage claims to the house for action but refused to consider the carpet. I believe because everyone expects some paint and floor scuffs when moving so they took those damage claims and because the carpet issue just makes their agent look bad they refused that claim.

Move size: 4 Bedroom Home Service cost: $35000

DO NOT USE THIS COMPANY!! I wish I could give them a beg FAT NEGATIVE for stars! What a Fu*king Sh*t SHOW!! Oh where do I begin! They were almost 2 weeks later than the original quoted timeframe, leaving us to buy a new mattress and sleep on the hardwood floor. SEVERAL items were damaged, and they WILL NOT PAY FOR THEM. We were asked if we wanted to count the items, but we're also told that the movers didn't have time. One of our cushions from a chair is missing and it costs more to have one custom made, than to buy a new chair. They lost one of our twin mattresses, and parts to a twin bed. However, "we didn't do the count" so we got screwed! Another damaged item is a piece of art that we paid $1000 for , from not being wrapped properly. Of course, they are not reimbursing us for that either. This is such a lazy and crappy company. We will NEVER use or recommend this company again!

Move size: 4+ Bedroom Home Service cost: $35000

I am an 85-year-old woman who moved across country from Oregon to Georgia to live closer to my daughter so she could help take care of me. National promised my belongings would be delivered safely and on time. That promise was not kept. I waited for six days past the contract deadline, on borrowed lawn furniture, for my belongings to arrive. I was compensated $50/day for late arrival on a bill for well over $12,000. When the van finally showed up, I discovered much of my furniture, most of which was under six months old, heavily damaged. One piece of furniture wasn't even on the truck. One of the movers was in such a hurry to leave my house, he ripped the fabric of my new couch right before my eyes and didn't utter a word. The movers didn't set my bed up correctly before leaving, either, and the driver told me he spent two days enjoying himself in Las Vegas while on the way to Georgia. I filed a claim report for nearly $3,000 for the damaged furniture, and National sent a check for $216 to cover the claim. I then filed a claim dispute, was repeatedly told it was being handled, and six weeks later was informed that $216 was all I would receive as compensation - all strictly according to the contract, as stated by National. I strongly advise against hiring National Van Lines for a move. (Review written for me by my son.)

Move size: 1 Bedroom Home Service cost: $12300