National Van Lines Inc

I received a call the day before our cross country move date to try to get me to reschedule which at that time I made them aware that I could not.

CS stated that no one accepted this load until the night before.

The crew showed with no packing materials. A moving company with nothing to pack the kitchen, and artwork even after I did a video call inventorying kitchen and paintings.

Cesar the leader who arrived first at 7:50am, quit and drove off at 9am and never came back.

After several calls to Tiffany in CS I came up with idea myself that the two workers who were left go to Home Depot and buy materials.

There was no mattress bags/covers even after I did a video call inventorying bedrooms. Other furniture was placed on the truck unprotected which I made them pull it back off, and repack

After 8 phone calls with Tiffany in CS, Lori (her supervisor) made me aware that this case had not been escalated. Even after the leader walked off the job, and with a crew too small to do the job, and no packing materials. So all the phone calls to Tiffany saying they were escalating to Operations was not true.

Several items were loaded with insufficient protection. Shrink wrapping alone does not protect furniture from a long distance move. When workers shrink wrap their hands go right through when they carry the items leaving them open to dirt and insects etc... (I have pictures that were taken inside the truck to verify)

Lori, (CS supv) said that they would take the truck to their Broadview office to "re-pack" properly things that had been improperly pack.

Several items were left behind because there was insufficient packing materials and boxes. Coffee maker, knife set, tea pot, cookware etc...

Paintings were put between mattresses instead of being boxed and protected.

It took a 2 person crew 13hrs which put us a day behind on our relocation plans.

I wanted to deal with National Van Lines exclusively. When 3rd or 4th parties are brought in this is what happens.

Move size: 3 Bedroom Home Service cost: $10000

We had a horrendous experience with your packers and movers. Now trying to deal with the claims process and the claims adjuster Laurel Williams has made it an art form to delay communication and evade our questions that we’ve emailed her. She took way longer than the 60 days allowed to even respond to the claim and since then she waits a week or two between responding back. We have made several pleas to remove moldy items from our house and her incompetence and indifference with the claims process is evident. I hope that no one gets her as their claims adjuster as dealing with her has made this process so much more challenging and stressful. it is clear that Laurel Williams nor this company values military families and what they have to go through one bit. Things were also stolen from our shipment which we notified her of and received no response. The check for the items that were approved has not been sent yet and it’s been over a month since that was settled. I truly hope that someone higher up in the company is notified of the lack of professionalism and care on her part as well as the packers and movers.

Move size: 3 Bedroom Home Service cost: $67000

I chose this line 1). Because the salesperson (Kristy Denkler) did an excellent job at selling a poor product. Had I known what a horrible experience this was going to be I would've stayed very far away from this van line. I had had National Van Lines in the early 90's on a military move but those moves are highly tracked and reviewed beginning to end by a government representative so that move went well. This move I did on my own and paid dearly for what I thought was a move where, according to their salesperson "You won't have to lift a finger." What a misrepresentation that is!! To start, I scheduled my move with National 3 months in advance only to get my move day bumped just 2 days before the movers were to come load my things! I was already in a hotel with 2 kids and 2 cats. National has not scheduled correctly and did not have a driver nor a trailer for me in the day of my move (July 12) so they bumped me to the next day only AFTER I insisted they get me someone to move my things ASAP! I had to go all the way up to the VP of Marketing and Quality Assurance (Jorga Coulter) who gave a lot of lip service but really didn't do much. I was not able to even be there while my things were loaded onto the semi because I had over $1200 in flights to my new destination and could not change the flight without paying an extra $1000! National did reimburse me $1500 but that was BEFORE all my problems really began with them. They should've reimbursed me at least half of the $13,500 I paid them! Read on! After my things were loaded onto the trailer and I was on my way to my new destination, I was told by the local rep that sold me the move (Kristy Denkler) that things went well. I assumed my things were on their way to me! Nope!! I was guaranteed my things between 4-7 days after they were loaded. When I had not heard from National, I called them to find our when my things would be delivered. I found out that my things were still sitting on the semi at my old city locked up in National's yard! They never told me my things were not on the way! I specifically told them when they messed up my pick up day, that I did NOT want my things sitting in a storage facility or yard somewhere and there they were. Then, I was given July 19th as the delivery date only to have it delayed again! When my things arrived, the driver never called with any notice nor was I ever called with an arrival time, they just showed up. Now I know why. They showed up at 8am on the arrival day, unannounced and we were all still asleep not ready. I worked from 8 am to 7pm non-stop. I tipped these guys $200 us gave away 2 of my televisions as a tip. I know how hard moving is and I'm very generous with service people. We fed them and they drank all our water and soda. At 7pm that night, they all stopped working. The driver told me he had no more money to pay the movers!! I still had glass tops not unpacked, televisions not unpacked, beds not put together. They just stopped unpacking my things which was part of what I paid for. I found our later that night that I had money taken from my daughters' wallet and other things missing. The only people in my house were the movers! In addition, they left 2 loads of stuff at my old residence and have had to go back 2 different times to get things left behind. So much for the local rep from National who oversaw the load into the semi!! At this moment, I am still filing claims for lost and damaged things and am waiting for my things left behind. That's my story. I've spoken to the CEO for National: Tim Helenthaler and he gave lip service but, like everyone else at National, he really didn't care about me or anything that had happened. Bottom line? NEVER use this van line. Tell everyone you know.

Service cost: $13500

After a sudden life change, I found myself needing to move from Georgia to central Texas within a week to start a new job. Obviously, the move was way too sudden to attempt to try and move myself (I drive a Prius, so not a lot could go with me and Uhaul said it'd take several days to order a hitch for my car and then a day to install it, and I just didn't have that amount of time). I thought about having a family member drive or fly down to drive a uhaul truck with my stuff, but after figuring in his costs for transportation and a hotel (the drive would've been 14 hours depending on traffic), it just didn't seem worth it. I read several reviews online, and many were bad (as most reviews for anything are usually critical), and I was a little hesitant. But after National Van Lines quoted me a price that was relatively close (app. $600 more) to what it'd take to move myself, those several hundred dollars seemed worth it. Since it's a national company, the salesperson coordinates with local moving companies to arrange your move. While this may result in requiring a little flexibility (my movers came a couple of days earlier than what the salesperson had originally thought they'd be able to arrive), I felt it was much better for them to be early rather than late. Also, they arrived within the time frame quoted on the contract. I'm just a procrastinator so I didn't prepare for them to be able to come for the first day quoted, even though I had known it to be a slim possibility. The arrival day to the final destination was on time and the movers were able to unload my stuff rather quickly. The guys put large furniture and boxes in the locations I requested and worked efficiently. They unloaded app. 4,700 lbs. in a little under two hours! Unloading it myself would've taken much longer. Since any national moving company will require coordinating among different companies (especially due to moving across several states), I was impressed that my stuff made it to the end location on exactly the day I was quoted. Additionally, even though I had almost twice as much stuff as what my initial estimate was (through no fault of the company, I just underestimated the amount of boxes I would have), I was pleasantly surprised with the final bill. In fact, another popular national moving company had quoted me $2000 more than National Van Lines, so I can only imagine how outrageous the final bill for that company would've been! Overall, I am VERY pleased with my experience with National Van Lines. They made my move so much easier than what it would have been had I tried to move myself or tried to coordinate with several loading/unloading companies in two different states on my own. Additionally, I called them on very short notice, yet they were able to pick up my stuff within the week and have my belongings to me just a few days after I moved to Texas!  .

Service cost: $3100

Moved from Montana to Texas. Have used Allied & Mayflower before with no problem, but in Kalispell, MT,  your choices are very limited so went with National. The agent told us many things that turned out to be untrue, such as "these shelves will ride fine like they are" & even if the driver can't get his truck in your driveway, there won't be a shuttle charge at destination."  Driver was obnoxious, combative, argumentative with ZERO people skills. He took apart everything, little thing, some things he disassembled took up more space than if left assembled. Now I have piles of stuff I am supposed to put together with missing parts & screws.  Was charged $1,000.00 shuttle charge (a UHaul) at origin, then driver said he "might run over some grass" if he brought his truck in to destination, so was charged ANOTHER $1,000.00 shuttle charge at destination, which Allied does not do. In Montana, he took boxes of canned food he wasn't supposed to take, it is now dented & ruined. A brand new desk arrived with 2 broken feet, 2 gouges on the front & a 4 inch strip of granite broken off the top!  We were so ready for him to be out of our home, seeing all our stuff come in damaged. He bullied me into signing all the forms, saying he left a couple of $40.00 blankets wrapped around my washer & dryer, in exchange for not telling National he broke an antique butter churn, damaged a table & dented, scratched, gouged every thing he took.  got 2 grease spots on new carpet, said "those were there" when I pointed them out. If we tried to give him any direction or suggestions, he got loud, talked over us & did exactly as HE wanted. Neither the rude agent or the rude driver have any business dealing with the public.  If you want to spend close to $10,000.00 for someone to destroy your things, by all means, hire National Van Lines, or pay me & I'll come break it for you!  Nightmare from start to finish.  Things they put in storage are still wrapped, so I know when I see my new washer & dryer & curio cabinet in a few months, they will be damaged as well.

Service cost: $8600

Moving my mom's things that I inherited from Va to Fla. I called a company in Fredericksburg,Va and was referred to Aaron Bacon. He called promptly and helped me set up an acceptable schedule. Truck arrived when promised. Crew was thorough courteous careful. Aaron kept in touch throughout. Items arrived in Florida when promised in good shape. Crew was very helpful with placing pieces in my home. They even helped to move things out to make room for delivered items. Positive experience during a difficult time for our family.

Service cost: $2071