National Van Lines Inc

I moved from Cape Coral Fl. to Murphy NC I contacted several
moving companies for quotes after reading all the reviews on them and talking with them not one would come out to the house for a definite quote except National Van lines. I had read so many horror stories about doing business with companies that give you a Quote over the phone and at the end there prices would sky rocket when they already had your belongings. I contacted National Van lines and they sent a rep from my area Named Steve Coburn. He Came to the house and Looked at everything and sat down with us and gave us a quote that was Binding. He also quoted us to move our second car that would go with our stuff. we Told him the dates to be out of the house in Fl. and the Date to have stuff delivered. I am Telling you They met every date and did such a fantastic job. Nick the Driver and his crew took extra care of all our stuff packing and unpacking not even a scratch. I would Highly Recommend them and will contact them again in the future if we move there prices was very Fair and the end price was exactly as quoted. Thank you Steve and Nick very much.

Move size: 3 Bedroom Home Service cost: $5175

This was a military move so cost is not accurate. Numerous damaged items due to poor packing and blatant disregard for property. Items were jammed into boxes breaking/damaging contents, furniture destroyed during move due to poor placement in moving truck. Household goods moved to several different trucks. Items strapped so tight freezer door was bent making the item useless and they refused to replace or even pay partial cost. Poor explanation of documentation leading to refusal to pay full claim of damaged items. Took 5 months to get claim cleared and once an offer is made, they will not budge no matter what proof you present. I DO NOT recommend using this moving company.

Service cost: $5000

I have had to move several times in my career and never has the process and outcome been so wonderful. They made everything very easy, no hassle and the movers were extremely professional. I was on a tight time frame and the crew were swift and careful and everything arrived on time and safely. A special thanks to Lisa Varzino for making it all possible. She was very knowledgeable, polite and genuinely interested in insuring my move was painless. She provided me with all the information I needed and kept me up to date every step of the way! I highly recommend National Van Lines for anyone who is in need of moving services.

Service cost: $3995

We have used National for three cross-country moves and this most recent one was by far the best experience. With the exception of one difficult move from Connecticut to Chicago (the third party that National used in CT for our first move with them was not a great company) our moves have always been solid with National. However, this time we had particularly great people on our team. Aaron Bacon, our representative, was always quick to respond to our emails and phone calls. He even responded on the weekends. He had a record of our previous move and was able to estimate the weight instead of having a representative come to the house. The estimate was just below the final weight, making the financial aspect of the move easier to digest once we received the bill. We did get an estimate from a different well-known moving company and they over-estimated the weight by almost 5,000 pounds! National has the best prices and some of the best customer service with representatives like Aaron Bacon. He checked in with us prior to, during, and after the move. Even though we are experienced movers, he gave us the peace of mind that National "had our backs."

Our driver, Jose Gonzalez, was by far the best driver we have ever been assigned through National. He and his crew were kind, efficient, careful, and professional. He arrived exactly on time to our house in New Jersey and 15 minutes early to our house in Illinois. They padded the walls and staircase ceilings in both houses, they covered the floors with plastic and canvas tarps, and they carefully wrapped all of our furniture. We have a grand piano and Jose knew exactly how to move it. It arrived in pristine condition just like our furniture. They helped us set everything up and even moved furniture around when we didn't like the initial layout. So much of the moving experience is attributed to the quality of the driver, and Jose was outstanding in every way. We hope everyone has the same positive experience that we had with National. After three moves with them, it seems like the experience boils down to the representative--his/her professionalism and concern for the customer's experience--and the drivers since they are the ones who hire the other movers. Thank you Aaron and Jose!

Service cost: $6900

My husband and I just moved from our 3,000 sqft home we have raised our family in for 21 years in Chicago cross country 1,000 miles to Colorado. We were very anxious over how it would all go, but from the first call from our National Van Lines driver, Damon Clark, we were put at ease. His positivity, enthusiasm and confidence was exactly what we needed. This guy is AMAZING! He loves his job, treats his crews with respect and puts 110% effort into every detail. His motto is "no stress" and he means it! He had hardworking cheerful crews in both Chicago and Colorado and to be honest the actual moving out and moving in days were the easiest days of our entire moving experience. Damon and his crews handled our belongings with respect and care and we had no damage. These guys were having fun moving us! We were no easy job because our new home is on the side of a mountain and Damon needed to arrange to use a smaller truck once at our town and load the shuttle truck three times to get our belongings up the mountain. He was undaunted and he and his crew acted as if it was a walk in the park! I can't believe I'm saying this, but we had fun during our move - all due to Damon and his crews. If you're looking for a mover, make sure you contact National Van Lines and request Damon Clark!!

Move size: 4 Bedroom Home Service cost: $10500

I contracted with National Van Lines via its local agent in Houston, Jonnie T. Melia. The pick up went smoothly. But when it came to delivery in Colorado, they sent one very old man to move boxes, furniture, etc. He was completely overwhelmed by the move. Dropped my wooden buffet on the ground outside my house--not once but twice. Didn't unpack anything as promised. Total disaster. When I contacted them, they said that any help was 85 miles away. Of course I was required to pay in advance. Nice. They are giving me a partial refund--but hardly compensating my wife for doing half the unloading herself. Lots of apologies. Really sorry in more ways than one.

Move size: Partial Move Service cost: $3000

Michael Hartung was our representative to schedule the move and he was a great communicator, easy to work with, and responsive. When the move began, Brian O’Malley arrived in Boston right on time and was extremely professional and prepared. His team did a FANTASTIC job and we were so thankful and impressed. Brian delivered our items to our new home in New Jersey and once again - timely and proficient. The entire company did a outstanding job start to finish. They were conscientious of the current pandemic and took care of our belongings. 10 out of 10 would use again and highly recommend.

Move size: 2 Bedroom Home Service cost: $3300

I have moved many times before and it has NEVER been a good experience!! This time I did my homework and checked the BBB (better business bureau) website for reputable movers. I called and spoke to Aaron Bacon, which was very professional and answered all of my questions. He even explained to me how to search any moving company online to know if they are brokers or moving company and how many drivers and trucks they own! Super valuable information as I have been burned in the past with moving brokers! I obtained a binding estimate and it was exactly that price upon delivery of my move! They arrived at the date and time as agreed upon, thoroughly wrapped all of my furniture with blankets and took very good care of my property. David, my mover was excellent as well. This was my first interstate move from Fl to TN and I had everything within 48 hours of pick up! Although they are not cheap, but peace of mind and reputation is worth it! Most movers will quote you much lower price but you will end up paying more in the end with extra charges! I will definitely use this company again in the future! Thanks again!

Move size: 4+ Bedroom Home Service cost: $9200

My $20K move was disaster from beginning to end. NVL will do anything to keep from paying a claim. When estimate was done by A2B Moving in Auburn, WA, it included boxes for my latex mattresses which were NEVER furnished and both mattresses were destroyed. They attempted to have on cleaned and now that I have photos showing my still gross mattress, they are dragging their feet. The guys who packed and loaded did NOT protect many of my items even though I requested at time of estimate. I had established that I had two locations...storage and an apartment to unload items at. This was ignored and I had to spend two days in a truck stop parking lot directing unloading into smaller trucks. Unloading team and driver didn't get along ...cops were called, workers walked off the job on day 1. I was told that the driver threatened to dump my items in the truck stop parking lot and leave, so during the middle of the night, I had to drive to the truck stop to check on my belongings. It has been like pulling teeth to get National to stand behind their work. Even though I took out a full replacement cost insurance policy, they are difficult. There is absolutely no compensation for the extra nights in hotel, cost to haul away destroyed mattress. DO NOT USE NATIONAL VAN LINES OR A2B MOVING AND STORAGE IN AUBURN, WA.

This is my 3rd long distance move in 6 years and the other two went very smoothly... with different companies.

Move size: 2 Bedroom Home Service cost: $19600