National Van Lines Inc

We moved across town in Monroe, Michigan with a crew from National Van Lines' office in Romulus, Michigan on October 15, 2016. Everyone at National with whom we came into contact was friendly, professional, courteous, and seemed eager to served the needs of the customer. Jim Simpson, the salesman who helped us plan the move in advance, knew his job well, provided pertinent information, and answered all questions. Our crew consisted of Craig, Jeremy, and Jim, and we've never seen anyone work so hard! These men were obviously well-trained in every aspect of their job. They treated all of our belongings with great care as if they were their own, and sought input from us throughout the day in how to do their job in a completely satisfactory way. They moved us quickly and efficiently. I will have no hesitation in using this company again, and I will give them my highest recommendation to others planning a move.

Service cost: $1100

After my mother's death and emptying of her property, I moved family items from her place in Wilmette, IL to Albuquerque, NM where I live. Aaron Bacon was my contact person from the start, and he went above and beyond to keep in constant contact, answering all of my questions, address my concerns, and assure me of pick up and delivery dates (since I had to be in IL, then back in NM for loading then delivery). The moving crew (led by Dan) was kind, thorough, careful, and polite. They were a hardworking group and even managed to deliver my items to NM TWO DAYS after loading in IL. Amazing. Honestly, the move could not have been much easier. Talk about easing my mind. On top of it, only one lamp shade was damaged (due to my poor boxing and a heavy box having been set on top of that one). Additionally, when I emailed Aaron to point out a discrepancy between the quote and bill (originally we thought we'd need some help packing), he immediately addressed it and followed up on the refund. Couldn't ask for me. Thank you Aaron, Dan, and Crew, and thank you National Van Lines!

Service cost: $3800

I have nothing but good things to say about National Van Lines. Aaron Bacon was caring and made me feel as important as family. He emailed me almost daily with great advice and updates. He was kind and always available by email or phone for even the most trivial questions. Lori was also kind and helpful with my delivery questions. Victor and Eduardo who picked up our furniture were friendly, caring and professional. They treated our belongings with care and carefully wrapped everything. The delivery was made on time as promised and unfortunately I have forgotten the names of those who delivered. They were also caring and professional. I have heard horror stories about movers but nothing of the kind happened here. All belongings were numbered and categorized as to content. When they were delivered I was given a check off sheet to ensure that everything was accounted for. The delivery men also seemed to have a comprehensive knowledge of what was on the truck and to whom it belonged. I have only one word to say. AWESOME!

Service cost: $3600

The Tucson crew of National Moving Van Lines, Desert Sun moving company are stellar!! From start to finish, from Samantha Sedrick giving me the quote and helping me finish the packing, bringing me boxes needed, to Noelle my driver and his labor crew, the packing of my treasures, and taking care of everything.. top rate. Courteous, friendly and efficient! I will recommend this company to anyone I know who is moving!! Thank you! The customer care was more important than the $ and I got a bargain!!

Service cost: $5400

We moved our son from Cincinnati to Fayetteville. First job for him after college. Damen handled all our son's belongings with great care. Obviously, just starting out there wasn't a whole truckload of household belongings, but Damen was so careful and packed everything so well--I was thankful. Another mover would just throw the "little" job in and only give great service for big, whole-house moves. Not Damen. He was careful with each piece. Even the bicycle stored in a compartment under the truck was carefully stored and unpacked. Great attention to detail, extremely efficient, and on schedule. can't say that about other moves and movers we have had!

Service cost: $5000

National Van Lines provided the best service ever. I've done several long distance moves due to being military. This move was personal and an out of pocket expense. I requested a quote and was immediately contacted by Marsha Stegall. Marsha was patient and answered all my questions and eased any concerns. The movers packed my household items and valuables as if they were their own. I received the same treatment once my items were delivered. Most importantly the estimated quote I was given was what I was charged. Couldn't ask for better customer service and treatment of my household items!

Service cost: $3381

I was concerned about having my furniture and belongings being driven across country, but the minute I met our driver Jim I knew that our stuff was in good hands. He made me feel very comfortable as soon as he walked in our door, and when I watched him and his helper take my furniture out of the house, and they were being very careful with everything, I knew I didn't have to worry at all, and my furniture and belongs were in very good hands. Everything arrived in Las Vegas on time and in the condition it left New York! Marsha Stegall was also very helpful! No matter how many times I called her before the pick up date, she always answered my questions and calmed my fears. My items were treated like they belonged to our driver Jim, and for that we will always be grateful! I would whole heartedly recommend National Van Lines to anyone who is making a big move. Thank you Marsha and Jim!

Service cost: $4764

I began the process with some trepidation, but my experience with National Van Lines has been overwhelmingly positive. From my initial conversations with Aaron Bacon, who absolutely nailed our moving estimate with a ~1min walk through phone-video, to the driver, Damon Clark who navigated tricky pick up and deliveries with amazing skill, we have been very pleased with the process. Damon and his crew, Mike and Lamar deserve extra praise. They were available by cell phone in transit, contacting us with delivery estimates and offering flexibility when our new housing had some unexpected delays. Damon even texted us photos of our newly packed house as he arrived before we could and had to deliver with us half way across the country. I'm very grateful to have worked with these skilled and talented professionals. They made a challenging move manageable every step of the way and I wouldn't hesitate to recommend them.

Move size: 4 Bedroom Home Service cost: $11500

I spoke with several moving company for a cross country move. Steven Pohl from National Van Lines contacted me. He came home and gave a binding estimate within a day. We were not sure of the exact move date. He followed up every week and worked with our dates. Once we were ready to move he made packing and moving arrangements right away. Steven is personable, understanding and easy to work with. He returns calls right away and answers all your questions.
Roy and Ester did the packing for us. Very efficient and nice people. They did an excellent packing job and also very fast. They are a good team and have been doing this for more than 25 years. They had a methodical approach and packing was completed on time. When I saw a few items missing from the garage I called Steven, he understood my concern and assured me that it will be found. Ester and Roy didn’t take this personally, they also understood my concern. Believe it or not they knew exactly what I was talking about and in which box they packed it. They opened the box showed me the item and re assured me.
Andrew, Nick Bow and Josh were the moving crew, they did an excellent job in packing all the items tightly in the moving truck. They also made sure that heavy items go on the bottom and lighter ones on top. They handled all the special items with care. Again fast loading and unloading done very professionally.
I am using them again to move items from the storage unit in CA to MD. I will recommend them to all my friends and relatives. I have had bitter moving experiences before but this team is A++.

Move size: 3 Bedroom Home Service cost: $11000

Let start by saying this this moving company was not as good as other people who recommend it to be. In fact our experience with them started off bad as they came to pick out stuff up on December 25th, 2018 to head to Florida. The guy named Uzi started saying our furniture was bigger than mentioned even though a video inventory with Natasha was done and she marking it to be what it was. Uzi charged us more money for a couple pieces of furniture that were by description were correct but he stated they were bigger. While evaluating our inventory Uzi's demeanor was rude and acted like he didn't want to be there.

Based on conversations with Natahsa, we were given a projection of our stuff arriving sometime in the mid time frame of our last possible delivery date, however after countless calls and speaking with Natasha, Kim and other members of their team, they told us they were checking with the dispatch manager and would call us back but never did. Our stuff arrived three week later after being held in storage. To make matters worse we had paid extra for a small truck for the delivery but this was not communicated to the driver which only delayed the delivery of our stuff. Some of our stuff were damaged during transit.

We paid over $3000 for what they considered a small job. We did not recieve stellar service, in fact we would grade them at a 1 star rating on there job, work ethics and customer service. Avoid this company.

Move size: 3 Bedroom Home Service cost: $3200

Always ask for a second weight ticket on delivery before and after unload! I moved twice in 7 months, used National Van Lines both times and my second haul was lighter. They tried to tell me it was 800lbs more than the first load.. I sold a some very heavy items so I knew they were trying to take advantage of me. Sure enough I asked for the weight tickets on delivery and they were charging me for 700 extra pounds! If I wouldn't have asked they would have happily taken my money. Oh and they were 1 week late from my no later than date!

Move size: 3 Bedroom Home Service cost: $5300

We recently moved from Northern California across the country to Ohio. On a relative's recommendation, we chose National Van Lines as the company to transport our household belongings. Everyone was extremely cordial and helpful beginning with Aaron, our moving representative. He was extremely helpful in answering the many questions we had regarding our move. Our driver, Damon, was excellent, friendly and very organized. Both the loading crew and the unloading crew were very careful with our belongings, as well as making sure protection was provided for both homes. They did a fantastic job moving a 7 foot grand piano, which was our biggest concern. We would not hesitate to recommend this moving company, and we will definitely use them again.

Glenda Abildgaard.

Move size: 4 Bedroom Home Service cost: $22000

I am giving a single star only because zero stars is not an option. I contracted with National Van Lines to move my household goods from California to New Hampshire. 19 days later, my goods are still sitting in some warehouse in California. They have not even left the State. Upon contacting National, I am not being told that my items are going to be delivered even later than anticipated. I would not recommend this moving service at all. I am being offered a 50 dollar compensatory offering for my troubles for each day the shipment is late, but this does little to assuage the fact that I am camping in my new house with no household items. Read all of the fine print in the moving contracts and beware of extremely long delivery windows.

Move size: 3 Bedroom Home Service cost: $16500

Although National Van Lines was competitively priced, we would not recommend them based on a number of things that did not meet our expectations.
1. On move out day, they sent a truck that did not come close to fitting our 4 bedroom home, despite the fact that someone from National had previously done a walk through of our home to assess the truck space we would need. Within minutes of the driver arriving, he said there is no way they could fit all our stuff.
2. We had to quickly divide our things into essentials and non-essentials since a large portion of our stuff had to go on a second truck. The second arrived one week after our guaranteed delivery date. Although that truck had “non-essentials”, due to the length of time we were without some of that stuff (e.g., our mower), that did become an inconvenience.
3. The movers severely damaged our stairway on move out day number 2 due to carelessness. The movers clearly hadn’t moved a treadmill before, as they didn’t secure the base of the treadmill properly. This caused the treadmill to fold up while they were moving it, literally getting stuck in our stairway, which damaged the walls and railing in the process.
4. On move in day number 1, the movers nearly left without assembling one of our beds. When we stopped them as they were on their way out, they said they couldn’t find the parts even though they were the ones who disassembled them. After more searching, the pieces to the bed ended up being in the glove box on the truck, so had they left we wouldn’t have been able to assemble the beds ourselves.
5. On move in day number 2, the movers couldn’t find the pieces to assemble another bed. Unlike the first time around, these movers did not try to leave without telling us about the unassembled bed. They finally found the pieces wrapped up with our treadmill.
6. One of the truck drivers was unprofessional and offensive. For starters, he didn’t bring money with him to pay the movers when loading, so I had to drive him to the bank. He also yelled at and made mean comments to the movers several times throughout the day. To make matters worse, he also made homophobic comments, which we found to be very offensive.
7. We never received an arrival time for the truck on move in day number 1. We were even on the phone with National the night before the truck arrived and they said we would receive a call with a specific arrival time. The truck driver called us the morning of the move in, saying he had been at the house for 30 minutes and that they were unloading our things into the driveway and porch. We had to rush over to the house (from our hotel downtown, 30 minutes away), which was not the way we wanted to start our move into our new home.

Move size: 4+ Bedroom Home Service cost: $10000

Our move couldn’t have gone any better! Michael Hartung was great in listening to our needs and helping us navigate through the process, keeping us well informed along the way. He was able to get us from Florida to Denver on the days we needed during Christmas break, which was incredible. Our driver Jason Baker was very detailed in making sure everything got here safely. Jason and his crews were so efficient yet meticulous in loading/unloading our belongings..nothing was lost or broken! Everyone was really great to work with.

Move size: 4 Bedroom Home Service cost: $7500

We were referred to National Van Lines for our household move from TX to FL by their partner company Firefighting's Finest Moving and Storage in Ft. Worth, TX.  

This was my family's fifth interstate move so I guess you could say we have experience with the entire process!  It is a stressful, hectic time; and in our situation we had a lot of unknowns, last minute decisions, a short moving timeline and the December holiday season to work around.

In spite of everything, the overall experience of working with Moving Agent Aaron Bacon was truly outstanding. We communicated by phone, text messaging and email. He was quick to respond to questions and provide information in all communication forms. His price quote worked well with our relocation budget; we were able to pay by credit card; and he arranged partial packing help for us through Firefighting's Finest which was super helpful.  

In my opinion, it is evident that Aaron enjoys what he does. He was very calm and reassuring in his interactions with me and checked in with me frequently in the process to see how things were going; which I really appreciated. We joked around a lot also; which helped keep my spirits up!! 

Our moving van driver Willie Sloan was fantastic to work with. He was extremely pleasant, professional and meticulous in the way he handled the loading and unloading. We received our belongings in FL so quickly we almost couldn't believe it!! The loading and unloading teams on both ends were excellent.

Thank you, National Van Lines for a wonderful experience! .

Move size: 4 Bedroom Home Service cost: $13000