National Van Lines Inc

Outstanding service by National Van Lines started with Aaron Bacon's rapid response to my time sensitive move--he was on the horn immediately looking for a driver to transport my household from TX to VA. But he didn't stop there. Aaron took the initiative to stay engaged and was responsive to my requests along the way. Jonathan Elsis, the driver, was superb--friendly, careful with my property, and efficient. Happy to say my property arrived intact and in a very timely fashion. Moving a household across the country isn't cheap, but this was money well spent. Thank you National Van Lines!

Service cost: $4300

I set up move with Aaron Bacon at National Van Lines. Aaron was excellent to work with. He gave us great instructions and his original estimate for our moving cost was reasonably close to the actual cost. Aaron's follow through was excellent as well. He kept us in the loop as far as the actual movers schedule and pick up and delivery dates. He also called us during the pickup, transit, and delivery to follow up and check on things.

The moving crew was great and took good care of our belongings. They wrapped a few items and did a good job with those as well. They unloaded are items and put them where we asked as well. The did a thorough inventory and checked off all items at delivery. They accomplished the load and unload in a timely manner.

I would definitely use Nation Van Lines again..

Service cost: $4000

I've never written a online review of anything, ever. But this.. I just felt I had to. I am a retired military member who has been moving her whole life, but this was the WORST move I have ever had. EVER. The drivers showed up at my apartment an hour late; didn't have the packing materials the needed AND USED MINE, had no idea why the "driving" packet had been mailed to me and didn't know what to do with it..the list goes on and on. My customer service rep who had been working with me told me that there was a "window" for my things to be delivered--around two weeks, which is just ridiculous; however, she assured me my things would be in my new location in about a week. Like an idiot, I took her word for it. My things didn't just take two weeks,, but was actually LATE because the driver didn't want to deliver on the LAST day that they had to deliver, I.e. the last day of the window. He was watching a football game and was drinking. Awesome. After was all said and done, I received a link to a survey that didn't work. I was told I would get a working link. That was a week and a half ago. Haha, fat chance! My things were broken, the service was terrible, and National Van Lines made moving to my dream city a living nightmare. I would give this company negative stars if I could. PLEASE PLEASE PLEASE, do not use this company!!

Service cost: $5500

I have had National Van Lines move me and my family twice. Both times they have been efficient, professional and flexible. I trust them to get the job done. Each time they have managed to work with my ever-shifting schedule and invariably given me the dates I needed at both ends (even when last minute changes). I have particularly good experiences with a driver called Fred: great guy who does anything and everything to keep the customer happy -- often beyond the call of duty, to be honest. I have also been especially impressed by our agent for National, Aaron Bacon. He gives extremely accurate and competitive quotes and stays in touch every step of the way to ensure everything is going correctly and solve any problems. A great team effort across the board.

Service cost: $15000

After checking several movers I connected with Lisa Varzine at National I knew at once our troubles were over. The time tables were exact and from the day our driver John arrived it was as promised. Follow-up on both ends were exceptional. Our driver was a professional in every way. On time nothing scratched or broken. The next time we need a mover there will be no doubt who I will use National. Make the call you will not be dissatisfied.
Mike & Carole Holbrook.

Service cost: $500

I had such a good experience with this company. I scheduled everything through Lisa, who was incredibly helpful and responsive. She really made the whole process easy for me. My belongings (3-bedroom household) were already packed in a storage unit by a different moving company from 2 years before. On the first day, the packers did a complete re-inventory and checked to make sure all of the boxed were packed properly so there wouldn't be any damages during the move. The team that delivered my shipment were really awesome! If you can request Lavell, I highly recommend him! My delivery time was confirmed a couple of days in advance and Lavell (the driver) made sure to ask questions that would help the move-in. They were incredibly positive and helped put everything back together. I would recommend this company to everyone! The only negative part of the whole experience was the second day of packing, the movers were quite late for both pick ups (they had to shuttle my belongings from the storage unit because of the terrain). Otherwise overall great experience!

Service cost: $3785

Just received our settlement check for damages! What a rip-off joke! They claim that there was no proof that our items were damaged by them because they couldn't tell what boxes the items came from and who packed them. The driver who delivered the items said there was 90 days to file a claim, because he did not want to stay there while we opened each box to assess its condition. So because of that we are stuck with this settlement. Why arbitrate, life's too short!
The 3rd party company they used, Gorilla packing, was useless. They accused us of not packing half the things, which our agent did not inform us that we had to do. Of course we did some packing but we were paying for the move not National Van Lines!
Even when they unloaded the truck, the two helpers were friends of the driver, not even affiliated with National Van Lines.
This was not our first move, as we moved from Hawaii to Reno, back to Hawaii, to California and now to Washington State. National Van Lines was the worse, but then I guess you get what you paid for.
I presume all the good reviews here are employees of National!

Service cost: $3750

Terrific Customer Service!! I moved from California to Georgia in 2015 and my experience with National Van Lines was great. (They also moved me from New York to California three years prior.) Agent Aaron Bacon made the process very easy. He is very patient and will answer all questions you may have. He explains the whole process from beginning to end so there are no surprises after delivery. The Driver - Jeff - was very professional and efficient, and took great care to inventory all my items and deliver them without damage. I highly recommend this company and if I ever move long distance again, National Van Lines is my choice!

Service cost: $4391