Nationwide Moving Services Inc

My husband and I spoke with the company on five different occasions as we make our moving plans to move a nine hour distance. The company representatives took information about number of rooms, size of rooms, number of cabinets, size of closets, specific pieces of furniture, and the like. In addition, the company assured us they had adequate staffing to come and pack all of our belongings into boxes, load everything into the truck and move out within a two day period. We paid an additional $2500 for them to PACK OUR BELONGINGS INTO BOXES FOR US!!!!! The day before our anticipated move, the company called and informed us our entire move would happen in one day. We repeatedly reminded them that they were to both pack and move us and they agreed this was the case and they would have enough staff. On moving day, the actual movers called to report they would arrive at 11 AM and there were only two of them. They were unaware they were supposed to be packing us and had minimal boxes in the truck. What was supposed to be a more leisurely, yet expensive, experience for us ended up being an extended family, all hands on deck to prepare to vacate our large home in ONE DAY prior to closing two days later. We went to buy our own boxes even though we had already paid them for their boxes. The next 15 hours were spent packing our entire house as they loaded boxes into ONE smaller than needed truck. When moving into this home, two trucks that size were required and the company had this in writing. Nonetheless, they arrived with ONE, promising all would fit. At 8:30 PM, they told us not everything would fit. More family and friends were called and all items that could not fit went into a family member's garage with US DOING ALL OF THE HEAVY LIFTING AND MOVING of this "excess" for which they should have had a plan. The movers finished in the wee hours and tried to get us to agree to several days in delay to move into our new residence. After too much negotiation, they finally agreed to show us as planned to move us in. Because of the excess and great distance, and no promises to reimburse us for boxes, time, stress, etc., we had to rent our own UHAUL to transport the excess and move it ourselves after closing. My husband had to spend money for a flight back to our city in order to assist with all of this. The company demonstrated POOR COMMUNICATION, complete lack of accepting responsibility, did not wish to reimburse us for damaged items --two family heirlooms, and were quite rude when called about our complaints. We will never use this company and will recommend others ANYWHERE ELSE!! They finally offered to reimburse us less than $100 for our trouble. This was our fifth big move and we have never had such a terrible experience. This company also charged more than double the others used in the past. WORST MOVING EXPERIENCE EVER. DO NOT USE THIS COMPANY!!!!!

Move size: 4 Bedroom Home Service cost: $14000

Please for the love of God do not use this company. They screwed us over big time. Brandon Wilson was the sales representative. I told him I’d be moving TWO ROOMS WORTH of stuff. He then asked me to list what big furniture items I have so I mentioned: two dressers, two night stands, two tvs, a bed, bed frame, etc. Little did I know that list was what he was charging me for and documented that that was ALL I was moving. So when the ACTUAL moving company (I had no clue that National Moving Services was a third party “broker”) came to grab our stuff the price changed from $2,500 to $6,600. I didn’t know I needed to include how much clothes and small items there would be- again I told Brandon TWO rooms worth. He only reported the furniture.

A couple days after my initial phone call with Brandon Wilson, I also asked him to add a couch to our list and update our destination address.. he didn’t even do that. My first call with him was on May 9th, telling him I would need the items by May 25th (moving from California to Virginia). He said I would receive the items by May 24th or the 25th.. come to find out after talking with the ACTUAL moving company, it will be around 30 business days. When I asked how much room on the truck we have, Brandon told me 26ft. My understanding was that we had a 26ft truck for ourselves to pack two rooms worth of stuff for $2,500. The actual moving company said that the truck will be shared with other people’s stuff and then taken to a warehouse, and that everything Brandon documented on the contract was not accurate. The moving company informed me that he sees this happen every day and that they screw people over who have no idea what they are doing. He said to never go through a broker (again I didn’t even know they were a broker). The actual moving company had so many additional charges - for boxes, taking a tv down, asking for a weigh slip, putting cardboard around a dresser, etc. NMS basically takes your money to get you in touch with a real moving company who will then charge you for the accurate amount you’re shipping. Again, Brandon made the situation seem completely different. It was basically a “bait & switch”.

After Brandon from NMS, received my money, he was no longer responding to my texts/questions about details and adding a couch to the list. After I found out all this stuff from the actual moving company, I then confronted him via text about screwing me over. He THEN replied and was incredibly rude (was almost a bit threatening). It was incredibly unprofessional. He told me “learn how to read”. And when I told him I’d be writing a review with his name, he said “good luck”. I was in shock with the disgusting customer service. Brandon provided me inaccurate and false information via phone and text. When I tried to go back to the link they provided so I can look at the quote and re-read their terms, the link was no longer available.. of course. I then emailed asking for a PDF of it, once they sent it I realized they changed the sales representative name to a Frank Anthony- whom I’ve never spoke to. I understand they have written terms in the contract but Brandon should have communicated accurately. My husband is in the military and we were ordered a quick move so we’ve been under a lot of stress - this was the last thing we needed.

NMS is not BBB accredited and there are hundreds of horrible reviews within the past year - all people experiencing with the same issue. I wish I did more research before agreeing to use them. I am furious.

Move size: 2 Bedroom Home Service cost: $8000

This company is horriable. I googled moving companies and their company came up as a five-star moving company, they contacted me and I gave them my information on moving from FL to MI. gave a list of items and a tentative moving date. I paid the deposit of $7,584.20 with my credit card thinking that they would charge me the month of the move not 2 months before. Now I have to pay interest on this charge.

I called to cancel the move due to my partner getting a leg infection (cellulitis) and spend 6 days in the hospital. When I explained my situation and asked for a credit of the deposit, I paid back to my card they were rude and unsympathetic about my situation. They stated that I was past the 72-hour cancelation period, and I have to pay the deposit without refund. They penalize me for using them and a tentative move date, this is scam and fraudulent.

They did nothing as far as moving me, they took my information and ran with it. No move, no packing, nothing, they did absolutely nothing for me. they have shady, unfair and deceptive practices.

I have stress and sleepless nights because of this and of the health issue of my partner.

They have over 300 horriable reviews with the BBB and other sites as well. I'm retired and on a fixed income, this money was hard earned and they could care less.

Someone needs to do an investigation on their deceitful scam company.

If they were legit and professional their reviews would be outstanding.

I give them a ZERO RATING. ALL I WANT IS A CREDIT BACK FOR THE MONEY PAID TO MY CREDIT CARD.

Vehicles: Dodge Challenger, Toyota Camry Solara Move size: 3 Bedroom Home Service cost: $18963

Very professional! We have used other movers in the past and my wife and I were blown away when we went with National Moving Services Inc this time around. They were highly professional, and communicated well. The three gentleman that helped us worked quickly and had a lot of hustle, especially for moving heavy furniture down from a third level apartment. One thing we noticed was that the three movers seemed to have a strategy and worked together to work as efficiently as possible. We will definitely use National Moving Services Inc again if we need movers in the future.

Move size: 3 Bedroom Home Service cost: $4430

Moving is generally a stressful experience for anyone going through the process. I compared numerous moving companies and services before moving forward with National Moving Services Inc . They have a comprehensive list of trusted carriers that they rely on for contracting to assist customers. I was not happy with the first carrier assigned to my move, and National Moving Services Inc promptly found another that met my desired criteria. There were no hidden fees or surprises upon pickup or delivery from my desired carrier (Sprinter Van Lines). All items were in the same condition in which they were packed, and were accounted for upon delivery.

Move size: 3 Bedroom Home Service cost: $3560

It was time to move and I didn't know where to begin. Until my friend said that they used National Moving Services Inc , and they took care of everything! So I called them. The process was quick, easy, and hassle free. The movers were on time, courteous, and very neat and orderly when packing our belongings. The move was seamless, and stress free. I was a little nervous about the delivery of our belongings, since I have heard stories of other moving companies, being late and items stolen. But, National Moving Services Inc , showed up on time and nothing was broken or stolen.

Move size: 3 Bedroom Home Service cost: $4200

I would highly recommend National Moving Services Inc Movers! I contacted them and John got back to me quickly. He was a pleasure to work with and answered all of my questions! The movers showed up on time and were very efficient. They never stopped moving! The truck was loaded within 30 minutes. At the other end, at a storage unit, they loaded the elevator efficiently and quickly and packed the unit with ease. We will definitely use National Moving Services Inc Movers again when it comes time to move our items from the storage unit to a new location. Efficient, polite, wonderful to work with!!!!

Move size: 3 Bedroom Home Service cost: $4560

This was my first time using a moving company and wished I had used them sooner. It was the best experience. I have always been stressed when moving because I live alone and moving usually takes the entire day. This company's movers came on time, moved everything in a very timely manner and they even made sure my boxes were secure. My apartment was cleared in literally 30min, and everything unloaded in my new place in 20 min. If I have to move again or if I know anyone that needs help moving I will definitely be using this company again and I highly recommend it to any one who hates moving. It’s very affordable and worth every penny. Thank you again, you made my move easy and smooth. I forgot my movers name but the team was awesome!!!

Move size: 2 Bedroom Home Service cost: $3200

They are CROOKS! The contracted another moving company "Jackson Movers", who then upcharged me while my belongings were sitting in the hot Texas Sun. Jackson movers have TERRIBLE reviews but I had no control over who National contracted. In the end I have many broken items that will never be replaced and I am still looking for items that were allegedly packed onto the moving truck. They also charged the moving truck company who picked up my belongings from Jackson Movers. Told them they were not allowed to load his own Truck and charged him for it.

Move size: 4 Bedroom Home Service cost: $11300

We used this company to move about 30 minutes away and they were an AWESOME company to work with. From the beginning to the end, I conducted my business with kind, caring, and overall positive people. They truly understand how stressful moving can be, and do their best to eliminate as much of this stress as possible.They did a preliminary "walk through" of our place over the phone to get an accurate estimate of the amount of things that needed to be moved. They were up-front with all of their costs, and if something was mandatory for the move that we provided, they removed it from the invoice (such as mattress bags).

Move size: 2 Bedroom Home Service cost: $2745

I had been moving a lot for the past 12 years, Sam is the owner of Hayk Moving was always on contact with me, responded so quick for text and calls, that’s how so post to be when you hiring a professionals, my stuff was delivered in havy rain, movers are covered my stuff by shrink wrap at delivery again to protect from water, that’s unbelievable, my husband like are they serious????? Lol, furnitures was assambled back together, my stuff came in great shape, i asked them please to come in exactly day, that was only one day window for me to accept it, cause my workplace can’t wait, SO HAPPY!!! AmeriSafe thanks a LOT!!!

Move size: 2 Bedroom Home Service cost: $6285

With AmeriSafe Moving, my workplace transfer went perfectly. They smoothly oversaw the effective relocation of office equipment throughout our company's move. They were really fast and punctual, so there was very little downtime. The storage area was safe, and the packing was done with great care. The price that the movers quoted was competitive, and the quote was accurate. Exceptional client support all along the way. For any workplace moving needs, I heartily recommend using them.

Move size: 3 Bedroom Home Service cost: $3510

We had an excellent experience moving our office, thanks to AmeriSafe Moving. During the business relocation, the team moved all of our office equipment with efficiency. They packed carefully to ensure no damage and arrived on time. The provided storage area was practical and safe. The quotation accuracy was good, and the price movers were acceptable. They provided excellent customer service, swiftly attending to all of our problems. A seamless and trouble-free encounter. Strongly advised for office relocations!

Move size: 4 Bedroom Home Service cost: $3590

Our cross-country move was stress-free thanks to AmeriSafe Moving. Their staff demonstrated professionalism and efficiency from the outset of consulting to the completion of delivery. They made sure that everything was packed safely and showed excellent care for our possessions. We received fantastic updates at every stage of the process thanks to the superb communication. The movers arrived on time, got the job done in the allotted amount of time, and were very efficient. The way they handled our furniture and other delicate objects amazed us, and everything arrived in excellent shape. Our expectations were genuinely exceeded by AmeriSafe Moving, who turned what could have been a difficult experience into a simple and stress-free one. We heartily urge anyone searching for a dependable and trustworthy moving business to consider their long-distance moving services.

Move size: 3 Bedroom Home Service cost: $3975

Having moved from Dallas to Houston recently, I utilized the services of this relocation company. The team comprising Greg, Collin, Conor, and Kyle exhibited exceptional professionalism by treating my possessions with great care, resulting in everything being delivered in pristine condition. Their conduct throughout the relocation was exemplary, effectively alleviating any stress associated with the process. I am thoroughly pleased with their services and wholeheartedly endorse them to individuals seeking trustworthy movers.

Move size: 4 Bedroom Home Service cost: $3985