Nationwide Moving Services Inc

NMS sponsors searches to come up high on lists and they talk a good game out of the gate on the phone UNTIL they get your deposit. They under quote cubic feet of items then sub-contract to another gropup of guys with a truck who then double/triple the move costs based on the real items being moved. Also ...those movers expect a tip ...$100's per guy which is not included in any quote nor conversation. Cost me $1,000./

My NMS "clown" actually gave me a free fee discount on a set of stairs when they offer that anyways, they charge if you have 2 sets of stairs ... Basically NMS gets their fee then are un-reachable. David Thomas

855-967-0102, Senior Moving Coordinator is a scam artist.

His side-kick ..Chris Singleton is equally useless. My move was Boston to Florida. **** STAY AWAY FROM USING THESE CLOWNS > GO DIRECT !!

Move size: 4+ Bedroom Home Service cost: $20000

This company tripled our quote on the day of, yelled at us multiple times on the phone, didn’t come on the day they confirmed they would, then didn’t bring the correct size truck, didn’t tell us the truck would be shared, then said it would take 8 days to deliver when originally they said it would take 1-2. In the end they told us on moving day (after being a day later than they told us) that they couldn’t complete the packing until the next day (a day after we had to be out of the house). In the end we had to book another moving company on the day of moving since they couldn’t follow through on the timing they said they could, and they took our deposit still. We ended up going with California Moving Company instead and they were GREAT. I would never recommend National Moving Services. It’s not even a moving company, they broker movers, but then take no responsibility for what they’ve promised and can’t deliver on their promises. On top of this, when I called customer service to help, they said they don’t help with things like this.

Move size: 2 Bedroom Home Service cost: $6600

I haven't moved in over ten years. When you ask someone if they know of a good mover rarely they'll know who to recommend. I chose National Moving Services Inc based on the reviews I read. I took a leap of faith at one of the most stressful times of my life. I followed my gut and verbally contracted them after speaking with Luis. I'm so glad I did! This company is how you'd dream the PERFECT moving company to be. They are extremely professional, work very neat and clean. Maintain the same level of from start to finish. The LEAST stress I have felt throughout this entire process was the actual move. They take care and wrap your items as if each piece had a value of a million dollars. I can't say enough about their service. What I can say is if you're reading this review, just stop and call Luis. You'll thank me later. Or at least you'll think of how correct I was in recommending them. DO IT! You won't regret it! Call National Moving Services Inc if you want stress free moving.

Move size: 3 Bedroom Home Service cost: $5594

It started out with really good customer service from Jimmy. He never did tell me they are a broker instead of an actual moving company. He did say they do about 4000 moves in a month instead of saying they contract and sell 4000 moves a month. The customer service continued up until the day of the move and then they washed their hands of me. They say to call on the day of the move if the dollar amount of the move changes however they don't answer their phones after 5 pm, so I was stuck paying the moving company over $2000.00 more than the original estimate. Also I had no decision rights into who the actual movers would be which has turned out to be a nightmare. They contracted with Moving Wise company which if you look has really bad ratings and reviews on Yelp. I will tell everyone I know that if they call a moving company, the first thing to ask is "are you a broker?" If the answer is yes then HANG UP!

Move size: 2 Bedroom Home Service cost: $2630

DON'T USE THIS FIRM. It started out as a great experience with excellent service from Dean. However, he did not make it clear that they are brokers and not the actual movers. I was given a quote without anyone visiting my apartment to assess how many cubic feet of space was needed. NEVER HIRE A MOVER THAT TAKES THIS APPROACH. Furthermore, I was told 3-4 men would show up to pack and load and that the truck would fit under an overhang to be able to park near the elevator in my building. The truck was too high and only two men showed up, although they were able to recruit a local helper once they arrived; otherwise they would have never finished packing me and loading the truck in the one day I was promised would be the case. It turned out that more cubic feet on the truck were needed so it left me feeling that the quote I received was a low-ball one deisigned to get me committed before I knew the real cost. I had been told that the move from Mass. to Florida would likely take 4-7 days, but on the day of the move, I was told it could take up to 14 days unless I opted for expedited delivery that turned out to cost me approx. $1,000. Since the cost to stay in a hotel for the additional nights would exceed this cost, I felt I had no choice but to pay this fee. I feel as though I was misled and that I was a victim of a bait and switch process that left me no choice but to pay the additional fees. The final cost turned out to be about double the original quote. Had I been aware of their misleading fee practices, I would have hired an actual mover and not a broker. Despite all of this, the move itself went well and they arrived in four days.

Move size: 2 Bedroom Home Service cost: $11900

My husband and I spoke with the company on five different occasions as we make our moving plans to move a nine hour distance. The company representatives took information about number of rooms, size of rooms, number of cabinets, size of closets, specific pieces of furniture, and the like. In addition, the company assured us they had adequate staffing to come and pack all of our belongings into boxes, load everything into the truck and move out within a two day period. We paid an additional $2500 for them to PACK OUR BELONGINGS INTO BOXES FOR US!!!!! The day before our anticipated move, the company called and informed us our entire move would happen in one day. We repeatedly reminded them that they were to both pack and move us and they agreed this was the case and they would have enough staff. On moving day, the actual movers called to report they would arrive at 11 AM and there were only two of them. They were unaware they were supposed to be packing us and had minimal boxes in the truck. What was supposed to be a more leisurely, yet expensive, experience for us ended up being an extended family, all hands on deck to prepare to vacate our large home in ONE DAY prior to closing two days later. We went to buy our own boxes even though we had already paid them for their boxes. The next 15 hours were spent packing our entire house as they loaded boxes into ONE smaller than needed truck. When moving into this home, two trucks that size were required and the company had this in writing. Nonetheless, they arrived with ONE, promising all would fit. At 8:30 PM, they told us not everything would fit. More family and friends were called and all items that could not fit went into a family member's garage with US DOING ALL OF THE HEAVY LIFTING AND MOVING of this "excess" for which they should have had a plan. The movers finished in the wee hours and tried to get us to agree to several days in delay to move into our new residence. After too much negotiation, they finally agreed to show us as planned to move us in. Because of the excess and great distance, and no promises to reimburse us for boxes, time, stress, etc., we had to rent our own UHAUL to transport the excess and move it ourselves after closing. My husband had to spend money for a flight back to our city in order to assist with all of this. The company demonstrated POOR COMMUNICATION, complete lack of accepting responsibility, did not wish to reimburse us for damaged items --two family heirlooms, and were quite rude when called about our complaints. We will never use this company and will recommend others ANYWHERE ELSE!! They finally offered to reimburse us less than $100 for our trouble. This was our fifth big move and we have never had such a terrible experience. This company also charged more than double the others used in the past. WORST MOVING EXPERIENCE EVER. DO NOT USE THIS COMPANY!!!!!

Move size: 4 Bedroom Home Service cost: $14000

Please for the love of God do not use this company. They screwed us over big time. Brandon Wilson was the sales representative. I told him I’d be moving TWO ROOMS WORTH of stuff. He then asked me to list what big furniture items I have so I mentioned: two dressers, two night stands, two tvs, a bed, bed frame, etc. Little did I know that list was what he was charging me for and documented that that was ALL I was moving. So when the ACTUAL moving company (I had no clue that National Moving Services was a third party “broker”) came to grab our stuff the price changed from $2,500 to $6,600. I didn’t know I needed to include how much clothes and small items there would be- again I told Brandon TWO rooms worth. He only reported the furniture.

A couple days after my initial phone call with Brandon Wilson, I also asked him to add a couch to our list and update our destination address.. he didn’t even do that. My first call with him was on May 9th, telling him I would need the items by May 25th (moving from California to Virginia). He said I would receive the items by May 24th or the 25th.. come to find out after talking with the ACTUAL moving company, it will be around 30 business days. When I asked how much room on the truck we have, Brandon told me 26ft. My understanding was that we had a 26ft truck for ourselves to pack two rooms worth of stuff for $2,500. The actual moving company said that the truck will be shared with other people’s stuff and then taken to a warehouse, and that everything Brandon documented on the contract was not accurate. The moving company informed me that he sees this happen every day and that they screw people over who have no idea what they are doing. He said to never go through a broker (again I didn’t even know they were a broker). The actual moving company had so many additional charges - for boxes, taking a tv down, asking for a weigh slip, putting cardboard around a dresser, etc. NMS basically takes your money to get you in touch with a real moving company who will then charge you for the accurate amount you’re shipping. Again, Brandon made the situation seem completely different. It was basically a “bait & switch”.

After Brandon from NMS, received my money, he was no longer responding to my texts/questions about details and adding a couch to the list. After I found out all this stuff from the actual moving company, I then confronted him via text about screwing me over. He THEN replied and was incredibly rude (was almost a bit threatening). It was incredibly unprofessional. He told me “learn how to read”. And when I told him I’d be writing a review with his name, he said “good luck”. I was in shock with the disgusting customer service. Brandon provided me inaccurate and false information via phone and text. When I tried to go back to the link they provided so I can look at the quote and re-read their terms, the link was no longer available.. of course. I then emailed asking for a PDF of it, once they sent it I realized they changed the sales representative name to a Frank Anthony- whom I’ve never spoke to. I understand they have written terms in the contract but Brandon should have communicated accurately. My husband is in the military and we were ordered a quick move so we’ve been under a lot of stress - this was the last thing we needed.

NMS is not BBB accredited and there are hundreds of horrible reviews within the past year - all people experiencing with the same issue. I wish I did more research before agreeing to use them. I am furious.

Move size: 2 Bedroom Home Service cost: $8000

This company is horriable. I googled moving companies and their company came up as a five-star moving company, they contacted me and I gave them my information on moving from FL to MI. gave a list of items and a tentative moving date. I paid the deposit of $7,584.20 with my credit card thinking that they would charge me the month of the move not 2 months before. Now I have to pay interest on this charge.

I called to cancel the move due to my partner getting a leg infection (cellulitis) and spend 6 days in the hospital. When I explained my situation and asked for a credit of the deposit, I paid back to my card they were rude and unsympathetic about my situation. They stated that I was past the 72-hour cancelation period, and I have to pay the deposit without refund. They penalize me for using them and a tentative move date, this is scam and fraudulent.

They did nothing as far as moving me, they took my information and ran with it. No move, no packing, nothing, they did absolutely nothing for me. they have shady, unfair and deceptive practices.

I have stress and sleepless nights because of this and of the health issue of my partner.

They have over 300 horriable reviews with the BBB and other sites as well. I'm retired and on a fixed income, this money was hard earned and they could care less.

Someone needs to do an investigation on their deceitful scam company.

If they were legit and professional their reviews would be outstanding.

I give them a ZERO RATING. ALL I WANT IS A CREDIT BACK FOR THE MONEY PAID TO MY CREDIT CARD.

Move size: 3 Bedroom Home Service cost: $18963

Very professional! We have used other movers in the past and my wife and I were blown away when we went with National Moving Services Inc this time around. They were highly professional, and communicated well. The three gentleman that helped us worked quickly and had a lot of hustle, especially for moving heavy furniture down from a third level apartment. One thing we noticed was that the three movers seemed to have a strategy and worked together to work as efficiently as possible. We will definitely use National Moving Services Inc again if we need movers in the future.

Move size: 3 Bedroom Home Service cost: $4430

Moving is generally a stressful experience for anyone going through the process. I compared numerous moving companies and services before moving forward with National Moving Services Inc . They have a comprehensive list of trusted carriers that they rely on for contracting to assist customers. I was not happy with the first carrier assigned to my move, and National Moving Services Inc promptly found another that met my desired criteria. There were no hidden fees or surprises upon pickup or delivery from my desired carrier (Sprinter Van Lines). All items were in the same condition in which they were packed, and were accounted for upon delivery.

Move size: 3 Bedroom Home Service cost: $3560

It was time to move and I didn't know where to begin. Until my friend said that they used National Moving Services Inc , and they took care of everything! So I called them. The process was quick, easy, and hassle free. The movers were on time, courteous, and very neat and orderly when packing our belongings. The move was seamless, and stress free. I was a little nervous about the delivery of our belongings, since I have heard stories of other moving companies, being late and items stolen. But, National Moving Services Inc , showed up on time and nothing was broken or stolen.

Move size: 3 Bedroom Home Service cost: $4200

I would highly recommend National Moving Services Inc Movers! I contacted them and John got back to me quickly. He was a pleasure to work with and answered all of my questions! The movers showed up on time and were very efficient. They never stopped moving! The truck was loaded within 30 minutes. At the other end, at a storage unit, they loaded the elevator efficiently and quickly and packed the unit with ease. We will definitely use National Moving Services Inc Movers again when it comes time to move our items from the storage unit to a new location. Efficient, polite, wonderful to work with!!!!

Move size: 3 Bedroom Home Service cost: $4560

This was my first time using a moving company and wished I had used them sooner. It was the best experience. I have always been stressed when moving because I live alone and moving usually takes the entire day. This company's movers came on time, moved everything in a very timely manner and they even made sure my boxes were secure. My apartment was cleared in literally 30min, and everything unloaded in my new place in 20 min. If I have to move again or if I know anyone that needs help moving I will definitely be using this company again and I highly recommend it to any one who hates moving. It’s very affordable and worth every penny. Thank you again, you made my move easy and smooth. I forgot my movers name but the team was awesome!!!

Move size: 2 Bedroom Home Service cost: $3200