Nationwide Moving Services Inc

I recently relocated and used Nationwide Moving Company, and I can't say enough good things about it. The staff at National Moving Company gave me outstanding support and service from beginning to end, which made the entire moving experience simple and stress-free.

First of all, there was fantastic communication. Whether it was by phone or email, the customer support staff promptly and kindly addressed all of my anxieties and worries. They kept me informed every step of the way, from getting the original price to having my goods delivered to my new house. I felt confident and at ease with Nationwide Moving because of their attention to detail and willingness to alleviate any worries I had.

Just as impressive was the moving operation itself. The moving crew was extremely polite and professional, and they showed up on time. They handled all of my possessions with exceptional care, making sure that everything was carefully wrapped and packed to avoid any damage during shipment. They were also really effective, finishing the whole operation quickly and driving quite a distance while also paying attention to the little things.

But what really stood out to me was how adaptable and accommodating the Nationwide Moving Company staff was. They were easily able to modify their schedule to meet my demands when I had to make a few last-minute alterations to my relocation date. Additionally, they went above and above by assisting me with unpacking some of my belongings and setting up furniture in my new home, which I really appreciated

Overall. I wholeheartedly endorse International Moving Company to anyone searching for a long-distance and skilled moving company. They distinguish themselves from other moving firms because of their superior customer service, careful attention to detail, and good communication. Although moving can be a stressful event, Nationwide Moving Company made the entire process easy and effortless. The Nationwide Moving Company is to be praised for making my move such a nice experience.

Move size: 4+ Bedroom Home Service cost: $6000

The company requires a deposit and allows you to cancel within 48 hours to receive your deposit back if your moving plans change. I cancelled within 24 hours, sent an email to the specified address, and called the selling agent Emmett.

Three months after canceling the move, I have not received a refund (more than $2k). Despite calling customer service several times, each time to be told either they could not help me or that they would call me back after talking to billing, I have had no luck in getting a refund from this company.

My recommendation: Stay away

Move size: 3 Bedroom Home Service cost: $7090

Please for the love of God do not use this company. They screwed us over big time. Brandon Wilson was the sales representative. I told him I’d be moving TWO ROOMS WORTH of stuff. He then asked me to list what big furniture items I have so I mentioned: two dressers, two night stands, two tvs, a bed, bed frame, etc. Little did I know that list was what he was charging me for and documented that that was ALL I was moving. So when the ACTUAL moving company (I had no clue that National Moving Services was a third party “broker”) came to grab our stuff the price changed from $2,500 to $6,600. I didn’t know I needed to include how much clothes and small items there would be- again I told Brandon TWO rooms worth. He only reported the furniture.

A couple days after my initial phone call with Brandon Wilson, I also asked him to add a couch to our list and update our destination address.. he didn’t even do that. My first call with him was on May 9th, telling him I would need the items by May 25th (moving from California to Virginia). He said I would receive the items by May 24th or the 25th.. come to find out after talking with the ACTUAL moving company, it will be around 30 business days. When I asked how much room on the truck we have, Brandon told me 26ft. My understanding was that we had a 26ft truck for ourselves to pack two rooms worth of stuff for $2,500. The actual moving company said that the truck will be shared with other people’s stuff and then taken to a warehouse, and that everything Brandon documented on the contract was not accurate. The moving company informed me that he sees this happen every day and that they screw people over who have no idea what they are doing. He said to never go through a broker (again I didn’t even know they were a broker). The actual moving company had so many additional charges - for boxes, taking a tv down, asking for a weigh slip, putting cardboard around a dresser, etc. NMS basically takes your money to get you in touch with a real moving company who will then charge you for the accurate amount you’re shipping. Again, Brandon made the situation seem completely different. It was basically a “bait & switch”.

After Brandon from NMS, received my money, he was no longer responding to my texts/questions about details and adding a couch to the list. After I found out all this stuff from the actual moving company, I then confronted him via text about screwing me over. He THEN replied and was incredibly rude (was almost a bit threatening). It was incredibly unprofessional. He told me “learn how to read”. And when I told him I’d be writing a review with his name, he said “good luck”. I was in shock with the disgusting customer service. Brandon provided me inaccurate and false information via phone and text. When I tried to go back to the link they provided so I can look at the quote and re-read their terms, the link was no longer available.. of course. I then emailed asking for a PDF of it, once they sent it I realized they changed the sales representative name to a Frank Anthony- whom I’ve never spoke to. I understand they have written terms in the contract but Brandon should have communicated accurately. My husband is in the military and we were ordered a quick move so we’ve been under a lot of stress - this was the last thing we needed.

NMS is not BBB accredited and there are hundreds of horrible reviews within the past year - all people experiencing with the same issue. I wish I did more research before agreeing to use them. I am furious.

Move size: 2 Bedroom Home Service cost: $8000

I had a great experience from the moment I called the National Moving Services Inc to the moment I moved in. The manager was really accommodating and easy to get a touch of (I had to delay my move multiple times). Obtaining the required date and time was never a problem for me. On the day of my move, two more men arrived to help. Due to construction concerns at my apartment, my move took a little longer than expected, but the guys were absolutely nice! All of my belongings arrived at my new home undamaged, as far as I can tell

Move size: 2 Bedroom Home Service cost: $3678

This company moved me! What an amazing experience! I was so worried about my items being damaged and worried about having issues with customs. I was assured that they would handle everything with care. They held to their word! The packaging was amazing! They took pride in making sure that I was a satisfied customer. I am completely and utterly satisfied with this company and I would recommend this to everybody! Thank you, guys, so much for relieving me of so much stress!

Move size: 2 Bedroom Home Service cost: $4500

From initially generating an estimate that was accurate through to the final billing process, to sending an excellent packing team to wrap and pick up our goods, to connecting us with a very efficient local expeditor and customs broker at the destination, they did a fantastic job. They also provided excellent customer service, we’re always ready to answer our questions and went out of their way to advise us and inform us of how to pack and prepare our shipment as efficiently as possible.

Move size: 2 Bedroom Home Service cost: $4785

I recently moved from Ohio to Massachusetts. My experience with National moving company was a poor for the Ohio portion.

Unprofessional Movers

The movers for the pick-up in Ohio were unprofessional. It was 2 men. The overweight white man from Kentucky/Hamilton, OH seemed mentally challenged. Within minutes of arriving he asked to use my bathroom and was in there for a very long time. Doing a #2, I guess. Then he was farting all through the move in front of me and my family. After that, he began talking about Nazi’s and Hitler poisoning Jews during WWII with candy bars. (Yes, he actually said that! I was shocked.) He was talking so much that the move-time was greatly extended. For a 2 bedroom apartment, it took them 4 hours. Although my family packed up most of the boxes beforehand. Also, there was not enough room on the truck for all of my belongings. My bookstands, exercise bike, and other belongings were left behind and had to be thrown out. They said the dispatch did not tell them the accurate information about how much room I needed. The mentally challenged mover actually begin talking to my neighbors to give away my furniture instead of trying to fit it on the truck. It was just HORRIBLE!!!

Hidden Costs

The quote I was given was false. The movers actually added over an extra $900 in costs, including an extra $75.00 because they had to walk up a few stairs. The main issue was when I received the initial quote, I called back to the main number to let them know items were missing from the itinerary. Customer Service told me to tell my movers when they get there. This should have never happened, customer service should have updated them and let the movers know BEFORE they arrived at my place. Overall, it was a stressful and poor experience. I would not recommend this moving company to anyone. Find another that is more professional.

Move size: 2 Bedroom Home Service cost: $3200

The staff was adaptable to my requirements and highly professional. They also offered complete packing services and showed up early on Sunday morning with a staff to do so. I was astounded at how well they handled my items with such care. My belongings were packaged and put away in boxes awaiting the arrival of the next crew. My furniture was completely covered with blankets and plastic. The walls, flooring, and surroundings were all quite well-shielded. The following day, the following group showed up promptly and early! They quickly carried everything to the truck, and we soon left. They set up all of my beds, furniture, and other items when they arrived at my new house, and unloaded my clothes, and other items. I was able to comfortably settle into my new place easily.

Move size: 2 Bedroom Home Service cost: $3620

This personal move went extremely well. They arrived exactly at the time they had said they'd be there and they immediately got to work. The movers were all quick and professional and everything arrived in tact with no issues, scratches, broken furniture, etc. The total move took less than the time estimated and therefore was cheaper than estimated as well. Our movers were Carlos, Brian and Mike and Carlos as the leader did an excellent job. We'd definitely recommend using them to anyone and would use them again in the future.

Move size: 3 Bedroom Home Service cost: $5568

Moving is hard but we turned it a nightmare by choosing the National Moving Services. For 30 days, still waiting for my stuff without any information. Every time customer service is saying that they don’t know where is my stuff, when my stuff left CA and my delivery date. They are promising for calling back to inform and that never happens. Just want to know where is my stuff right now and when will be our delivery . The guy who loaded our stuff told us that our delivery will be before June 12th, he promised me that is the last delivery date. Today is June 20th and we never received an information about our transportation. When I reached him, he told me that “forget what I said you in your garage, you signed the contract and delays are expected”. My kids, my mom, we are all sleeping on the floor because of we are paying over $3600 and my budget is very limited for more purchases. When I talk about it they are always ignoring my family’s inconvenience and saying because of we signed their contract we accepted the delays. Delays can happen but without any information and with staff who don’t keep their words is unacceptable. Long story short , I talked lots of people in this company, they gave us different delivery times and when it never happened they were not sorry, never excuses, always saying you accepted delays in your contract. All I wanted to know how long we will still sleep on the floor with our limited clothes and kitchen gadgets. I need to study, my daughter needs to study but who cares because we signed the contract and accepted the unknown by paying over $3600.

Move size: 3 Bedroom Home Service cost: $3725

NMS sponsors searches to come up high on lists and they talk a good game out of the gate on the phone UNTIL they get your deposit. They under quote cubic feet of items then sub-contract to another gropup of guys with a truck who then double/triple the move costs based on the real items being moved. Also ...those movers expect a tip ...$100's per guy which is not included in any quote nor conversation. Cost me $1,000./

My NMS "clown" actually gave me a free fee discount on a set of stairs when they offer that anyways, they charge if you have 2 sets of stairs ... Basically NMS gets their fee then are un-reachable. David Thomas

855-967-0102, Senior Moving Coordinator is a scam artist.

His side-kick ..Chris Singleton is equally useless. My move was Boston to Florida. **** STAY AWAY FROM USING THESE CLOWNS > GO DIRECT !!

Move size: 4+ Bedroom Home Service cost: $20000

This company tripled our quote on the day of, yelled at us multiple times on the phone, didn’t come on the day they confirmed they would, then didn’t bring the correct size truck, didn’t tell us the truck would be shared, then said it would take 8 days to deliver when originally they said it would take 1-2. In the end they told us on moving day (after being a day later than they told us) that they couldn’t complete the packing until the next day (a day after we had to be out of the house). In the end we had to book another moving company on the day of moving since they couldn’t follow through on the timing they said they could, and they took our deposit still. We ended up going with California Moving Company instead and they were GREAT. I would never recommend National Moving Services. It’s not even a moving company, they broker movers, but then take no responsibility for what they’ve promised and can’t deliver on their promises. On top of this, when I called customer service to help, they said they don’t help with things like this.

Move size: 2 Bedroom Home Service cost: $6600

I haven't moved in over ten years. When you ask someone if they know of a good mover rarely they'll know who to recommend. I chose National Moving Services Inc based on the reviews I read. I took a leap of faith at one of the most stressful times of my life. I followed my gut and verbally contracted them after speaking with Luis. I'm so glad I did! This company is how you'd dream the PERFECT moving company to be. They are extremely professional, work very neat and clean. Maintain the same level of from start to finish. The LEAST stress I have felt throughout this entire process was the actual move. They take care and wrap your items as if each piece had a value of a million dollars. I can't say enough about their service. What I can say is if you're reading this review, just stop and call Luis. You'll thank me later. Or at least you'll think of how correct I was in recommending them. DO IT! You won't regret it! Call National Moving Services Inc if you want stress free moving.

Move size: 3 Bedroom Home Service cost: $5594