Nationwide Moving Services Inc

The company requires a deposit and allows you to cancel within 48 hours to receive your deposit back if your moving plans change. I cancelled within 24 hours, sent an email to the specified address, and called the selling agent Emmett.

Three months after canceling the move, I have not received a refund (more than $2k). Despite calling customer service several times, each time to be told either they could not help me or that they would call me back after talking to billing, I have had no luck in getting a refund from this company.

My recommendation: Stay away

Move size: 3 Bedroom Home Service cost: $7090

I had a great experience from the moment I called the National Moving Services Inc to the moment I moved in. The manager was really accommodating and easy to get a touch of (I had to delay my move multiple times). Obtaining the required date and time was never a problem for me. On the day of my move, two more men arrived to help. Due to construction concerns at my apartment, my move took a little longer than expected, but the guys were absolutely nice! All of my belongings arrived at my new home undamaged, as far as I can tell

Move size: 2 Bedroom Home Service cost: $3678

This company moved me! What an amazing experience! I was so worried about my items being damaged and worried about having issues with customs. I was assured that they would handle everything with care. They held to their word! The packaging was amazing! They took pride in making sure that I was a satisfied customer. I am completely and utterly satisfied with this company and I would recommend this to everybody! Thank you, guys, so much for relieving me of so much stress!

Move size: 2 Bedroom Home Service cost: $4500

From initially generating an estimate that was accurate through to the final billing process, to sending an excellent packing team to wrap and pick up our goods, to connecting us with a very efficient local expeditor and customs broker at the destination, they did a fantastic job. They also provided excellent customer service, we’re always ready to answer our questions and went out of their way to advise us and inform us of how to pack and prepare our shipment as efficiently as possible.

Move size: 2 Bedroom Home Service cost: $4785

I recently moved from Ohio to Massachusetts. My experience with National moving company was a poor for the Ohio portion.

Unprofessional Movers

The movers for the pick-up in Ohio were unprofessional. It was 2 men. The overweight white man from Kentucky/Hamilton, OH seemed mentally challenged. Within minutes of arriving he asked to use my bathroom and was in there for a very long time. Doing a #2, I guess. Then he was farting all through the move in front of me and my family. After that, he began talking about Nazi’s and Hitler poisoning Jews during WWII with candy bars. (Yes, he actually said that! I was shocked.) He was talking so much that the move-time was greatly extended. For a 2 bedroom apartment, it took them 4 hours. Although my family packed up most of the boxes beforehand. Also, there was not enough room on the truck for all of my belongings. My bookstands, exercise bike, and other belongings were left behind and had to be thrown out. They said the dispatch did not tell them the accurate information about how much room I needed. The mentally challenged mover actually begin talking to my neighbors to give away my furniture instead of trying to fit it on the truck. It was just HORRIBLE!!!

Hidden Costs

The quote I was given was false. The movers actually added over an extra $900 in costs, including an extra $75.00 because they had to walk up a few stairs. The main issue was when I received the initial quote, I called back to the main number to let them know items were missing from the itinerary. Customer Service told me to tell my movers when they get there. This should have never happened, customer service should have updated them and let the movers know BEFORE they arrived at my place. Overall, it was a stressful and poor experience. I would not recommend this moving company to anyone. Find another that is more professional.

Move size: 2 Bedroom Home Service cost: $3200

The staff was adaptable to my requirements and highly professional. They also offered complete packing services and showed up early on Sunday morning with a staff to do so. I was astounded at how well they handled my items with such care. My belongings were packaged and put away in boxes awaiting the arrival of the next crew. My furniture was completely covered with blankets and plastic. The walls, flooring, and surroundings were all quite well-shielded. The following day, the following group showed up promptly and early! They quickly carried everything to the truck, and we soon left. They set up all of my beds, furniture, and other items when they arrived at my new house, and unloaded my clothes, and other items. I was able to comfortably settle into my new place easily.

Move size: 2 Bedroom Home Service cost: $3620

This personal move went extremely well. They arrived exactly at the time they had said they'd be there and they immediately got to work. The movers were all quick and professional and everything arrived in tact with no issues, scratches, broken furniture, etc. The total move took less than the time estimated and therefore was cheaper than estimated as well. Our movers were Carlos, Brian and Mike and Carlos as the leader did an excellent job. We'd definitely recommend using them to anyone and would use them again in the future.

Move size: 3 Bedroom Home Service cost: $5568

Moving is hard but we turned it a nightmare by choosing the National Moving Services. For 30 days, still waiting for my stuff without any information. Every time customer service is saying that they don’t know where is my stuff, when my stuff left CA and my delivery date. They are promising for calling back to inform and that never happens. Just want to know where is my stuff right now and when will be our delivery . The guy who loaded our stuff told us that our delivery will be before June 12th, he promised me that is the last delivery date. Today is June 20th and we never received an information about our transportation. When I reached him, he told me that “forget what I said you in your garage, you signed the contract and delays are expected”. My kids, my mom, we are all sleeping on the floor because of we are paying over $3600 and my budget is very limited for more purchases. When I talk about it they are always ignoring my family’s inconvenience and saying because of we signed their contract we accepted the delays. Delays can happen but without any information and with staff who don’t keep their words is unacceptable. Long story short , I talked lots of people in this company, they gave us different delivery times and when it never happened they were not sorry, never excuses, always saying you accepted delays in your contract. All I wanted to know how long we will still sleep on the floor with our limited clothes and kitchen gadgets. I need to study, my daughter needs to study but who cares because we signed the contract and accepted the unknown by paying over $3600.

Move size: 3 Bedroom Home Service cost: $3725

NMS sponsors searches to come up high on lists and they talk a good game out of the gate on the phone UNTIL they get your deposit. They under quote cubic feet of items then sub-contract to another gropup of guys with a truck who then double/triple the move costs based on the real items being moved. Also ...those movers expect a tip ...$100's per guy which is not included in any quote nor conversation. Cost me $1,000./

My NMS "clown" actually gave me a free fee discount on a set of stairs when they offer that anyways, they charge if you have 2 sets of stairs ... Basically NMS gets their fee then are un-reachable. David Thomas

855-967-0102, Senior Moving Coordinator is a scam artist.

His side-kick ..Chris Singleton is equally useless. My move was Boston to Florida. **** STAY AWAY FROM USING THESE CLOWNS > GO DIRECT !!

Move size: 4+ Bedroom Home Service cost: $20000

This company tripled our quote on the day of, yelled at us multiple times on the phone, didn’t come on the day they confirmed they would, then didn’t bring the correct size truck, didn’t tell us the truck would be shared, then said it would take 8 days to deliver when originally they said it would take 1-2. In the end they told us on moving day (after being a day later than they told us) that they couldn’t complete the packing until the next day (a day after we had to be out of the house). In the end we had to book another moving company on the day of moving since they couldn’t follow through on the timing they said they could, and they took our deposit still. We ended up going with California Moving Company instead and they were GREAT. I would never recommend National Moving Services. It’s not even a moving company, they broker movers, but then take no responsibility for what they’ve promised and can’t deliver on their promises. On top of this, when I called customer service to help, they said they don’t help with things like this.

Move size: 2 Bedroom Home Service cost: $6600

I haven't moved in over ten years. When you ask someone if they know of a good mover rarely they'll know who to recommend. I chose National Moving Services Inc based on the reviews I read. I took a leap of faith at one of the most stressful times of my life. I followed my gut and verbally contracted them after speaking with Luis. I'm so glad I did! This company is how you'd dream the PERFECT moving company to be. They are extremely professional, work very neat and clean. Maintain the same level of from start to finish. The LEAST stress I have felt throughout this entire process was the actual move. They take care and wrap your items as if each piece had a value of a million dollars. I can't say enough about their service. What I can say is if you're reading this review, just stop and call Luis. You'll thank me later. Or at least you'll think of how correct I was in recommending them. DO IT! You won't regret it! Call National Moving Services Inc if you want stress free moving.

Move size: 3 Bedroom Home Service cost: $5594

It started out with really good customer service from Jimmy. He never did tell me they are a broker instead of an actual moving company. He did say they do about 4000 moves in a month instead of saying they contract and sell 4000 moves a month. The customer service continued up until the day of the move and then they washed their hands of me. They say to call on the day of the move if the dollar amount of the move changes however they don't answer their phones after 5 pm, so I was stuck paying the moving company over $2000.00 more than the original estimate. Also I had no decision rights into who the actual movers would be which has turned out to be a nightmare. They contracted with Moving Wise company which if you look has really bad ratings and reviews on Yelp. I will tell everyone I know that if they call a moving company, the first thing to ask is "are you a broker?" If the answer is yes then HANG UP!

Move size: 2 Bedroom Home Service cost: $2630

DON'T USE THIS FIRM. It started out as a great experience with excellent service from Dean. However, he did not make it clear that they are brokers and not the actual movers. I was given a quote without anyone visiting my apartment to assess how many cubic feet of space was needed. NEVER HIRE A MOVER THAT TAKES THIS APPROACH. Furthermore, I was told 3-4 men would show up to pack and load and that the truck would fit under an overhang to be able to park near the elevator in my building. The truck was too high and only two men showed up, although they were able to recruit a local helper once they arrived; otherwise they would have never finished packing me and loading the truck in the one day I was promised would be the case. It turned out that more cubic feet on the truck were needed so it left me feeling that the quote I received was a low-ball one deisigned to get me committed before I knew the real cost. I had been told that the move from Mass. to Florida would likely take 4-7 days, but on the day of the move, I was told it could take up to 14 days unless I opted for expedited delivery that turned out to cost me approx. $1,000. Since the cost to stay in a hotel for the additional nights would exceed this cost, I felt I had no choice but to pay this fee. I feel as though I was misled and that I was a victim of a bait and switch process that left me no choice but to pay the additional fees. The final cost turned out to be about double the original quote. Had I been aware of their misleading fee practices, I would have hired an actual mover and not a broker. Despite all of this, the move itself went well and they arrived in four days.

Move size: 2 Bedroom Home Service cost: $11900