Nationwide Moving Services Inc

Moving has always been such a stressful experience that I was very anxious I couldn’t sleep for days. I can’t be grateful enough to Deana for putting me at ease with her kindness and organization and perfect scheduling. Nationwide Moving Services Inc team on the ground were so kind and helpful and fast my family couldn’t thank them enough. Scheduling was a breeze, then they arrived bang on time to get everything ready and they were incredibly fast and careful with the move. We had just painted the house and the whole team went out of their way to keep everything intact. Thank you all for an amazing experience.

Move size: 3 Bedroom Home Service cost: $6595

We received a quote and placed a deposit based on the quote. A 'quality assurance' employee contacted us prior and increased the cubic ft AND the quote (by approx. $1,000) which required an additional $400 pymt. When the movers showed up, he said it was substantially more (even though we'd told them everything that was going) and said the $$ would be about 3 times the initial quote. We told them NO WAY and refused the move. NOW the sleazebags won't refund the over $1,000 deposit. Find a company that is NOT a broker and will give an in person estimate.

Move size: 2 Bedroom Home Service cost: $6000

Similar to others on here, NMS is a broker and they subcontract the move out to another company. They make you go through a detailed process of listing all items to be included in the move and then double check this before the move so they should have a very good idea of the size of the move. That said, they quoted me one price and then when the movers came the price tripled!! I’m addition, the size of the move was severely underestimated so the subcontractor’s truck was too small to hold all of my belongings. I was moving out of state and had to give things away and put the rest in storage and then rent a Uhaul and drive that down myself. Please don’t hire this company. Find a company that actually does the move themselves.

Move size: 3 Bedroom Home Service cost: $10000

I called this company with hesitation. After taking to customer service they made me feel like their company was legit. The customer service rep was respectful and answered all my questions to my liking. I was told that my household goods would be delivered 7-14 days from pick up. This was a major reason I pick the company bc of the turn around. The date of delivery another company comes to my house which nationwide sub contracted. They have several additional rules and contracts that the want to tell me and have me sign. They started telling me about additional fees for stairs which wasn’t provided to me during the initial conversation. Fast forward to receiving my items: it is now a week pass the timeframe that delivery was given as an estimation and I still haven’t got my items. Now I’m expected to solely deal with the sub contractor about my issues although nationwide is the one I called to establish business with. I am so frustrated and overwhelmed. My kids has started to and I’m forced to buy additional clothes bc I simply believe them and only packed for 2 weeks. Avoid using this company bc they are not transparent when it relates to what they truly offer.

Move size: 3 Bedroom Home Service cost: $4100

Like others, I did not realize this was a "broker" and they did not present themselves that way and led me to believe they were the movers. They are scammers and do not deserve any stars. They lied through the entire process and contradicted themselves the whole way. I told them I had a 3 bedroom full house and they quoted me 350 sq ft and promised a refund if that was too much. I don't know anything about measurements but I later found out that is the size of one bedroom. When they called to confirm the inventory I told them I had an additional 20 boxes but no longer had the large coffee table, they still doubled the cost and demanded an additional $1500 "deposit", which turns out is actually their fee. My move was complicated because I had two stops, the first to a storage unit that had limited hours and the final stop involved a ferry ride. They assured me this was no problem to do two stops in one day, and assured me they would have ferry reservations for the truck. The agreement was to be at the ferry terminal no later than 4PM, which meant it had to be an early start for the day or the movers could not make it back off the island. They assured me movers would be there no later than 9AM. When they didn't show the morning of the move I contacted NWM and they said if I wanted to cancel I could go to their website and submit a cancellation, but i would lose my refund. The movers finally showed up at 1:30PM and didn't know anything about a ferry and said were not authorized to take a ferry and that the move was canceled. When I contacted NWM they said we have no idea what you are talking about and we will have the driver call you. An hour later a second set of movers called me and said they were on their way and would be there in 40 minutes. An hour after that I called and again was told they were "on their way" and would be there in an hour. The movers called an hour later and recommended waiting until the next day because it had taken them all day to "get a truck". I explained the situation to NWM, it was so late in the day the move could not take place and they said they don't guarantee delivery of items only the date of pickup, and it's in their "contract", and this was the first time I was hearing that!! The next day the movers showed an hour late, and demanded $12,000 CASH. Who has that much cash laying around? They explained the cubic square feet, so although I was assured I was being quoted for my full house, it actually did not include that. Their boss told them to just take me to the storage unit and not take a ferry and let me figure out the 2nd half of the move on my own, which would have left me stranded! NWM was ZERO help in getting the issue resolved and said I don't know what to tell you, they don't take credit cards and blamed me for having more stuff. I could not do the move that day and it meant I had to scramble to find new movers and had to start my new job a week late. I filed with the BBB and they sent FAKE receipts showing a refund, which they had NOT actually processed! I am still fighting to get my money back. My advice, Stay away from these scammers!!

Move size: 3 Bedroom Home Service cost: $3069

We would never, ever consider using a professional moving company again after this experience! Nationwide gave us an estimate and told us our shipment would be there in 2 - 5 days from the day they picked it up. Our things actually arrived 11 days later and ended up costing us nearly twice as much as quoted (around $9500). We could have easily fit everything we had into a 20' U-Haul and been there the next day. Should have simply hired a couple of local men to load and unload, and rented a truck. Would've easily saved $6500 and had it delivered timely. You have no control when you hand it over to Nationwide - don't do it!

Move size: 1 Bedroom Home Service cost: $9500

I USED NATIONWIDE FRO A MOVE FROM CALIFORNIA TO FLORIDA. NATIONWIDE SOLD MY CONTRACT TO A-1 MOVING WHICH DID NOTHING RIGHT EXCEPT FULFILL THE PRICING SCHEME NATIONWIDE USES QUOTE IT LOW AND THEN WHEN THE CUSTOMER IS UP AGAINST THE WALL DOUBLE THE PRICE. OH AND DON'T CARE IF YOU BREAK ANYTHING THEY WON;T COVER IT ANYWAY. THEY DID 800.00 DAMAGE TO A MOTORCYCLE THEY MOVED FOR ME AND NOT ONE PENNY IN THE PROMISED COVERAGE WHICH IS ONLY .60 CENTS A POUND. THEY ALSO BROKE SEVERAL ITEMS AND BOXES SHOWED U TOTALLY CRUSHED. I WOULD RECOMMEND THIS FRAUDULENT COMPANY TO MY WORST ENEMY

Move size: 3 Bedroom Home Service cost: $19000

They took $3400 from my friend, packed her stuff in the truck, closed the doors and told her to pay $5400 extra before they would open the doors and unpack it. They said that she used the whole truck which was "1800 cubic feet" and she only ordered "400 cubic feet". Tell me what 3 bedroom house would take up only 1/5 of a truck. He had 14 times to let her know that she was running the cost up FIVE THOUSAND DOLLARS, but never mentioned it. They were supposed to be at her house at 8:30 am that morning, then 1 pm, but didn't arrive until 4:30-5 because "THEY" had broken down. Then they took 5 hours to load it and pulled this crap. They didn't deliver it until the next day and we told them we had a closing in the morning so the owner would not be at the storage building until late the next day. He said ok. THEN, they went to the storage the next morning which was 3 hours away from where he loaded it and left saying my friend never showed up and when she finally got a hold of somebody they said "their" truck broke down again and they couldn't deliver until the next morning, when they showed up two hours late. THEN, they told her she owed another $1700 for her stuff being in their truck over night! So $10,000 later she finally got her stuff that they wanted so desperately to keep, because that's how scam artist work, and she has decided to sue them. Thank God, because I was about to go back to school and become a lawyer. RIDICULOUS!! SHAME ON THESE PEOPLE!!

Move size: 3 Bedroom Home Service cost: $10000

They are a broker so they subcontract with other moving companies. Once they get your money, you’re on your own trying to deal with their third rate contracted service. The subcontractors did not even speak English and so no one was able to explain any of the discrepancies in price and policies . I ended up 2000 miles away with no furniture and had to find a hotel for 2 weeks while their 2 star rated subcontractor fumbled around trying to get my furniture from Chicago to Arizona. Nationwide customer service was absolutely no help . They said to “expedite the move, it would be more expensive! The nationwide sales representative, Eric DENGLER, previously very solicitous, was no where to be found.

Move size: 2 Bedroom Home Service cost: $10000

We completed a move from San Francisco to Nashville and used Nationwide to help. They subcontracted out to a company that engages in fraudulent practices and Nationwide has been unwilling to get involved. They told me on the phone "yeah, we have so many problems with them" and then gave me their phone number to deal with it on my own. Two things to consider when thinking about using Nationwide. First, we were charged 3x what was quoted on the day of when you have NO OTHER OPTIONS. Had to be cash or they were leaving. Second, now that we need our stuff delivered, they are threatening to auction off my stuff if I don't pay another fee that wasn't in the contract. To say this place is shady is an understatement, and Nationwide being unwilling to do anything about it or stop using the company so it doesn't happen to others says all you need to know about this company.

Move size: 4 Bedroom Home Service cost: $12000

We contracted NationWide to move our home from NY to FL, we released our furniture from storage on 8/11 and we have been given 3 delivery weekends, all of which have been a no call, no show. Today is 30 days since we released our furniture, the people at NationWide are taking no responsibility for contracting with a shady, fly by night company called Cross County Movers, Clinton NJ.

We plan to file a formal complaint tomorrow with the FMCSA.

We are beyond disappointed at the lack of response and action from NationWide. Please if you are reading this post do hire a broker, hire direct yourself.

Move size: 4+ Bedroom Home Service cost: $13550

The company connected me with "New Evolution Movers" and it was a horror story once they picked my stuff.

Literally, every conversation post that, they'd ask for more money above the contract ($207 was the least they charged in any of those conversations), and were very clear that if I need delivery, I better pay and take it. I paid more than i would've with any other organization and yet got the worst service and felt like shit after every conversation.

Move size: 1 Bedroom Home Service cost: $4000

I'm telling you this. My mom called to get a quote and she is handicapped. They only wanted a video feed through her phone and estimation. They never had an actual person come over and see what she really had. Truck comes over can't fit all our stuff in it. Guess what.. More $$$$. These kind of people need to communicate better the paperwork and policy during these tense moves but they only communicate from hundreds of miles away. Upon calling head office and speaking to a supervisor, Annie, she was what I would expect that of a car salesman. Very unapologetic and non caring to say the least. Nothing on how we can do a better job next time only that it was never their fault. Most criminals say things like that. After talking to Annie she hung up on me. My advice, don't use this office. They are only after your $$$$$$$.

Move size: 3 Bedroom Home Service cost: $10500

We scheduled a move from CA to AK with nationwide, paid our $4000 deposit and they no showed on us several times. They refused to refund our deposit. It’s been months and we are still not moved. They finally got a company to call us but that company couldn’t move us. So now we’re out $4K and still not moved. There staff is unprofessional, never calls back when they say they will. The owner even scheduled a phone call with us and never called because he “forgot” it was his day off. Do not use this company!

Move size: 3 Bedroom Home Service cost: $12937

I was quoted an initial cost of $6,000. They touched base a few days before and I gave them an updated list which included the measurements of every single thing. The quote jumped to $8,000. After the movers had most of the furniture on the truck, they informed me that the cost would be $11,000! Also, I didn't want the furniture delivered before Sept 9. No problem. Right! But what they didn't tell me is that you've them a"no sooner than" date they don't even begin planning the delivery until that date. We are now living in a hotel at our expense and their comment was "So what do you want us to do?"I did not know this was a broker when I booked them. I thought our furniture would go on the truck and head to Illinois. DO NOT USE THIS COMPANY!!!!

Move size: 2 Bedroom Home Service cost: $11000

My family and my previous business have used Nationwide Moving Services on a number of occasions over the past 11 years in the Chicago area. We’ve used them for a variety of services and some rather complex moves, including a multi-part move for my mother-in-law. They are THE BEST: highly skilled, responsive, smart, reliable, patient, careful, and incredibly nice to work with. Many of their staff have been with them for years and years—always a sign of a well run company. We had do do a super quick move at the start of 2021 and the team was totally respectful of social distancing and wearing masks the whole time—even up and down 7 flights of stairs due to a broken elevator. Not easy. They help you figure out the best process for each and every move and are with you every step of the way. Nationwide Moving Services surpasses my expectations every time. I highly, highly recommend them.

Move size: 3 Bedroom Home Service cost: $5492

At first I was worried about lacking knowledge in the field of moving long distance. Didn’t want to end up spending more money than I should, so I hoped getting the value I needed for my money spent. Fortunately, I got put on with a great company to provide me with great quality I needed when placing my valued items in their care. They were always available to answers all my questions and provided details that hadn’t even crossed my mind. A big thank you to this company for their reliability and dedication to my situation. I look forward to using them sometime in the future!

Move size: 3 Bedroom Home Service cost: $1400

Working with Nationwide has been the worst experience my partner and I have had with a national moving service. Communication started out great and ended poorly. Getting a hold of our rep Eric was next to impossible at times. Multiple messages were left or promises to call us back and he never followed through. In fact, our rep even told us that they were too big of a company to transfer my call or information to a manager.

When the move was completed we were told by our driver we were over charged for space. Our belongings were not taken care of and our concerns were not heard. We personally provided logistics on the delivery and nothing was set up to accommodate.

When I spoke with Steven their customer service manager, instead of hearing our concerns he referred to the contract constantly and told me as a company they could / would not do anything instead passing me off to THEIR contracted company. In fact he made me feel like my hard earned money was swindled away and made excuse after excuse. In fact, they even talk down to you like you have no intelligence. (Mind you, I work for a large hospital system and my partner an engineer).

When we hired a broker to handle this move for us we never thought in a million years that the company we paid to be the third party would ignore us from start to finish and force us to deal with their partners because it wasn't their responsibility.

Never once have we asked for money back (although we will be now) or a refund. We understood things happen. Listening and actually hearing your customers to prevent this from happening to someone else was all we were initially looking for. We believe in learning and education. They believe in pointing fingers and passing the buck.

I WILL never work with this company again and recommend you DON'T either, unless you want dishonesty, lack of training and lack of accountability.

Word of mouth is the best advertisement and I don't publicly review often because everyone is entitled to their own experiences but if we can prevent someone else from going through the mental anguish, monitary loss and unvalued feeling then it is worth it to us

Move size: 2 Bedroom Home Service cost: $6000