National Moving Group

We had heard of moving companies that quote you an unusually low fee, work with multiple local companies to handle your belongings, and your belongings will sit in a warehouse until they have enough families to justify a "moving load" in that direction. This is them! And once you pay the deposit, you will not get a refund- they swindled us for $1450. We ended up calling our own Uhaul to move ourselves on our moving day. The service representative (Collin) guaranteed our move from Ohio to S.C. would not be delayed- the local movers that showed up 2 days late to our residence admitted our belongings would not be received in SC for at least 25-30 business days and will sit in a warehouse in between that timeframe. While I was speaking to the main driver that day, his other two movers were stealing from us. They helped themselves to approximately $500 of electronics and money. The service representatives with National Moving were unprofessional and argumentative upon reaching out to them with this matter. Finally, I emailed our experience to the "Dispatch manager" who responds "I'm sorry to hear you decided not to use our services to help you move, we will gladly give you 1/3 of your deposit back, but you signed a contract and after 72 hours we are unable to refund your full amount"- not at all taking accountability for anything that happened in our situation. Now, the Federal Bureau of Competition is reviewing our case. I hope this review is helpful for future consumers.

Move size: 2 Bedroom Home Service cost: $3169

Bottom line: I am most disappointed with National Moving Group (NMG). I moved this past summer and now I’m out over $2,000 than what I was originally quoted to pay despite a “Not-to-Exceed Cost” in the contract, my job was subcontracted out to an incompetent company though NMG advertised as a full service moving company. Further, my items arrived late and I suffered property damage. While pleasant on the phone, for the most part, they will talk a good game and even side with you but place all blame all on the subcontracted company and will take absolutely no actions to rectify the situation they created.
Details:
1.Signed a contract with a binding “Not-to-Exceed Cost” clause in the contract
2.NMG clearly identified themselves as a full service moving company in their “About Us” emailed to me in May.
3.Unbeknownst to me, they subcontracted with another moving company who was to honor original contract 
4.Three price increases 
5.Charged for shuttle bus
6.Property damage. Even purchased a protective plastic covering for couch to prevent such damage. 
7.Moved from a 1-bed to a 550ft studio with no unusually heavy furniture yet, weight of truck doubled. My inventory list was exact when they called me two days before the pick up and actually less than pick up day 
8.Late delivery despite wiring subcontracted company over half of what I was required for a speedy delivery
9.I was left dealing with two companies, several contracts and no clear point of contact person.
10.Tried to settle with NMG but they claimed they have nothing to do with it. Tried going through the subcontracted company’s claims process but nothing – not even a phone call. 
11.I was left financially drained while both companies profited from breached terms 
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Service cost: $3291

I was moving from southern california back to Conneticut and it was very stressful finding a mover, I decided to go with national moving group to move me. I made a great choice the movers showed up on the dates they said they would. As soons as I opened the door to great the movers they were ready to go to work. In about 3 hours my whole house was wrapped and all the boxes packed, it took them about another 3 hours to load the truck by 4 pm they were driven out of my drive way and I was in an empty house. Everything went awesome I am so glad I went with national moving and the best part everything was done for only 3000.00 which was so fair. National Moving group is the best.

Service cost: $3000

This is a broker company landing sales from customers. Their partnership with Unique Van Lines is unprofessional and does not put customers first. I signed with them expecting a fast, smooth long distance move and got a nightmare. I was handed off between too many people in both companies who did not resolve my delivery issues nor did they care. I was moving with a handicap family member who needed their bed. The sales man stated 4-10 days for delivery. Then, when pick up occurs the driver for the moving company states by federal law a 15 business day completion date has to be added but would not interfere with original terms. This is misleading and beware it gives the trucking company a loophole to add delivery time to unexpecting customers. Unique Van Lines who was the trucking company had as many excuses as National Moving Group of why delivery could not be done as stated. There was missing and damaged items as well as delivery taking 31 days. Also items were not reassembled as stated ing contract. Delivery drivery cursed in front of my family. I remained calm and professional when contacting both companies by phone, email, and texts throughout this situation. Our family had to accomodate for this lack of effort toward a resolution. .

Service cost: $3779

Beware do not hire this company! After 12 days we still have not received all our worldly possessions. Pick up was after contracted time and delivery has not happened as the budget truck they contracted( as they do not have their own trucks) is broken down somewhere in north Carolina. Mechanics are not available on weekends so they say and they won't transfer our things onto another truck because "They won't make money on the move if they do that."My family consists of a 90-year-old Alzheimer patient, a man with recent spinal fusion surgery and I who has ms and Crohn's disease. All of our diseases have been severely exacerbated because of this experience. We are sleeping on one sofa and have depleted our savings on hotel rooms and food. Please don't" Let this happen to you!
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Service cost: $4467

Most if not all of these positive reviews are probably fake.Do not use this company. The quotes may sound great but you will probably end up paying much more in the log run or loose your deposit. If you have issues(multiple issues in my case) they will not issue you a refund on your deposit even if nothing is moved and they will fight you tooth and nail to hang on to your hard earned money. Use a reputable company like Mayflower or United Van Lines. We had issues with them more than once(for the same move) and ended up going with mayflower. The customer service is much better. They will send out an agent to your home to get a detailed quote and inventory list. There drivers are much more friendly and professional.Do your research and think when was last time you seen a National Moving Group truck out on the highway? You didn't and probably never will. They are broker and will send a company like Moving Express(In my Case) to your house. Ever heard of them? Probably not. The drivers I got from Moving Express continually talked to each other in a foreign language in front of us, showed up in a rental truck and demanded an obscene amount of extra money($3300 on top of our initial estimate of ~$2750), and/or charge you fixed rate when it is supposed to be charged on weight(second time they came out).Still fighting to get refunded from this place and will continue to fight. In the meantime I will continue to share our terrible experience with this company where ever we can.

Service cost: $4070

Company contacted us and insisted they do not "bait and switch" moving companies. Truth is, this is exactly what they did. Our contract was purchased by another moving company. Most Valuable Movers Inc. came to pick up our boxes. They immediately called their office stating that there were two crates that were too big to take for the quoted moving price. Their office demanded $1200 additional funds to make the pickup. This was renegotiated to $750, after 3 hours of back and forth phone calls.  When the move actually began, the movers managed to miss our driveway and get themselves stuck in mud. After another hour of unsuccesful maneuvering, we paid $80 to have a tow truck put them back on the road. From there, the move went without incident. Our original contract with National Movers cleary indicates the size of the two crates and the number of large boxes (36x36x40). National knew we were moving taxidermied mounts. They insisted their quoted price was accurate and made no mention of "oversized" crates. Since we had to move on the stated date, we paid the additional costs demanded by Most Valuable Movers, Inc. We believe that this is unfair because our original contract clearly indicated the sizes of the two crates. It is not our problem that Most Valuable Movers had incomplete communications with National Movers regarding what was being picked up. To date, we have contacted The Better Business Bureau regarding the tactics of National Movers. They have agreed to pay only the $80 towing costs.

Service cost: $5310

DO NOT USE National Moving Group, they are only a broker but position themselves on the phone like the actual movers who will be handling your belongings. Richard from sales outright iied in everything he said about the company and the overall process including timing on how long it takes from pickup to delivery.  The moving company they outsourced was over 6 hours late on the day of pickup and NMG was not useful at all in tracking down the driver. I was told by the actual mover that NMG was only a middleman that takes a fee and does not offer any real service.  He actually said that NMG is known to give low quotes to get the consumer to sign and then the number actually goes way up after the movers take the stuff.  The moving company NMG hired has only been in business for 4 months, why would I want a company that is unproven? Not suprisingly, the move took longer than expected, communication was poor on all fronts as we were told on three different occasions that the truck had left only to find out after that it was still stuck in storage.  NMG gave the movers the wrong address so they ended up 4 hours outside of where they were supposed to be and at our apartment after 11pm. I repeat, DO NOT USE NMG, they are terrible, liars, thieves.  All of our furniture was damaged and the moving company now is screening my calls and won't answer even after numerous voicemails.  .

Service cost: $3400

Right off the bat, the sales rep was funny and got me what I needed. I found out what I had to do for my move, like not buy groceries or perishables 2 weeks before the move. That I can save time with the movers by pre-disassembling anything that needs to be disassembled. Stuff like that. We agreed on a certain amount of boxes and estimated a weight and from there chose the truck size, how many movers I would need, and my estimate from there. We agreed at $2300 and my move was set for the 3rd of October with a two day pickup window. I got a call 5 days before asking if anything had changed and nothing had so we were good to go. The movers came on the second day of the pickup window which was slightly disappointing but the guys were so laid back and chill that I wasn't even bothered. They worked fast and were gentle with all my stuff. They loaded and drove and were at my new place in Boca Raton 6 days later. Great service. Finally unpacked. Time to give my thanks.

Service cost: $2300

I recently acquired a new position at a firm in northern California and I was somewhat nervous with regards to both the availability and the cost of the moving services available. National Moving Group was able to alleviate my woes with straightforward salesmen, reasonable pricing, and splendid expediency. After conference with a kind and capable salesman who guided me through the process, a very reasonable rate was presented to me which surpassed the other companies I had previously researched. The salesperson gave me a three day window for the pickup and the movers arrived on the first day. The movers were extremely cautious with my furniture and clearly cared for their clientele and procuring their satisfaction. None of the items I was moving were damaged or marred in anyway and the move was completed in very short time indeed. I would highly recommend National Moving Group to any person who is looking for interstate moving services. .

Service cost: $1750

I was only moving two bedrooms and a living room full of furniture from portland to west virginia and needed a mover fast I just left my ex wife and needed to get back to normality. I ended up calling a few moving companies than finally landed national moving group after about 1 hour I recieved my quote on email, I called richie back and said lets move forward. The day the moving company showed up everything started moving pretty fast. The head guy told me I hope your ready to move because in 3 hours ill have this house packed up and ready to go they were with some relocation company out of seattle that National hired to complete my moving job. everything went great I am very pleased I went with national. had me back home in the matter of 12 days. .

Service cost: $3200

My experience with this company was very good. Before the pick up, the agent on the phone, Richard A, asked many important questions that I had not even thought about and this made the move so much easier. We went over in detail about every item, size and dimention. Packaging,if we were boxing or if we wanted them to do it.  Their movers were professionals at wrapping and boxing. The truck was loaded in the order in which I intended to unload most important items first. The agent was very helpful in explaining the costs, including taxes or any aditional charge.  They arrived to my house in NY right on time and had their shoes covered in order to not dirty the floor ( I thought that was a nice touch, especially when they got to my new house in Florida). They were able to unload the entire truck in 3 and a half hours.  They brought all furniture to its place.  Everything was unwrapped so that I could inspect all the items.  They took all the boxes and wrapping materials away when they left.  I am happy to report, nothing was damaged and everything arrived in one piece.  Thank you so much for doing a great job.  I never knew there were so many details involved with moving and thanks to your experienced agent, we covered all the details and I am now Floridian that is all moved in.  I would highly recommend this company. Very experienced in their field and made the transition very smooth. Not that I intend to move again, but if that were the case, I would use them again. Thank you again!!

Service cost: $1000

I contracted with national moving group, over the phone and spoke with todd he assured me my move would go well and it sure did. He told me everything was going to go by weight when the movers showed up they had an empty weight ticket they loaded all my furniture on the truck and in about 3 hours later we were done. I have to say national moving group was a great company to deal with from start to finish they were with me. upon on delivery national moving group called and asked me how everything went I was so happy if you are looking for a mover national moving group is the company to go with. .

Service cost: $2700

The truck driver had to go from our home town of Ogden, Utah to sunny San Marcos, California. The drive is normally at least a day or so depending on whether or not you stop to  eat and sleep. But the driver got there in just a day. The movers were really quick but they didn't break or damage a thing. Those guys are professionals. We had all the boxes packed really well and weighed so we knew we weren't passing our estimate and end up with a more expensive move. They also sent someone at a separate time to make sure before the move we were within our quote. Everything was loaded safely and delivered so quickly. I was almost worried he stuff would get there before us! They told us it could take up to a week. I didn't expect it to arrive on the first day they gave us in that window. I am forever grateful.

Service cost: $1860

Please trust when I say that this place is a joke and go with a reputable mover like Mayflower or Unite. In the end, you will end up paying the same and your items will be delivered, picked up and shipped in one piece with an accurate price from the beginning.

I called back in April and received a quote of my stuff, I talked to Chris and even emailed him our conversation to make sure I understood correctly. I was originally quoted $2k and at the time thoroughly explained what was coming. Items in a 5x15 storage unit, plus additional items from a 2 bedroom apt. Instead of listening to me, the customer. He severely underestimated my belongings and quantity of items so when the final inventory list was given the number of items was double (as I tried to explain to him in the beginning) when he kept telling me I was "overestimating" the quantity of items and their cubic feet and weight.

I explained I would rather estimate high than be in a situation in 3 months where the price doubled (as I've heard of that happening then people are stuck) he was so nice and helpful at the time and said "that doesn't happen with our company".. Well low and behold, I've been calling for over two weeks to update the inventory and go over the final details and Jenna was supposed to call me back.. After two phone calls today I spoke with Todd who is a manager in the QA dept and guess what?!?

My 2k quote just came to over 8500k!! Surprise surprise. Todd knowing that I was upset told me how Chris, who I originally spoke with was incorrect in telling me the cubic feet was the issue and it goes by weight and supposedly my stuff went from 3000 pounds to now over 9000 so my price quadrupled. Apparently, some extra boxes, a few dressers, and an air compressor weigh over 6000 pounds! Who knew?

Meanwhile, they have never come out to look at or estimate my items, I've done ALL the legwork and they've got over $1k from me I will never see.

I called Mayflower and explained the situation and got ahold of a manager there that not only was extremely helpful and explained that these practices are common with "brokers" who basically steal your money and most of the time do not even deliver your goods on time or in one piece if you're lucky to receive them at all! After looking at reviews online I am NOT the only one this has happened to and seems to happen frequently with this company! The reality is I could've called the company transporting my items directly and not even dealt with National who did nothing but steal over $1000 from me basically.

It's a $1000 mistake on my part to learn, please don't make the same one as me and go with an honest and reputable company from the start, one like Mayflower who will come out from the start and give you an accurate estimate and not charge you a dime until your items are packed, shipped and unloaded safely at their destination. THAT is how aL and reputable moving company is supposed to work!

Now I have to fly across country at the last minute, take time off of work and haul my own items across country with U-Haul because of all this. Not to mention I wore real nights and have spent ALL day on the phone scrambling to make it come together at the last minute. Meanwhile, those who have stolen over $1000 from me can only say "I know you are upset over your price more than doubling but respectfully ma'am, you doubled your items." So moral of the story is explaining to their estimator what I had and him underestimating to give me a low ball price which caused my items to double. Quadrupled my final price.

Service cost: $8500

This was the worst experience I have ever had with ANY company, not just movers. Here's a summary of what happened:

Among other hassles, National committed an administrative error that resulted in a two week delay in the delivery of my shipment of household goods and cost me several hundred dollars.

I emailed National to schedule my delivery, and then called the next day to confirm everything was all set. National confirmed that we were good to go and that my delivery was scheduled as requested.

I waited about two weeks and called back a few days before the scheduled delivery in order to re-confirm that we were on schedule. At this time, National realized they had failed to take any action on my request. They had simply sat on the information for the previous two weeks. The rep I was working with, Thomas McGarry, blamed the error on National's customer service department. The customer service department blamed it on Thomas.

Because of this delay, I was forced to spend several hundred dollars on temporary housing while I waited for my shipment of household goods to arrive.

Not only did National Moving Group deny my request to be reimbursed for my additional expense, they were incredibly difficult to work with. On six different occasions, their customer service department failed to follow up with me on the timeline they promised. As soon as they had my money, they basically stopped paying any attention to me.

Avoid this company at all costs!

Service cost: $2100

This was the most miserable moving experience I could have imagined. The communication with this company is horrible. They don't answer calls, make empty promises on prices, and handle your items like they're indestructible. Also, just go ahead and disregard whatever day they claim they'll be there to deliver your stuff because I almost guarantee it won't be on that day. They tacked on a whole extra week and a half to our move and we wouldn't have ever even known if my wife hadn't called them first. When your boxes DO end up getting in, expect boxes to be wet and busted up, items to be missing, and God help you if you packed any glass, because it's a pretty safe bet that you'll be replacing it once you get wherever it is that you're going. The travel claim isn't a whole lot better, either. You'll get some girl on the other line who takes your contact information, says she'll call you back in 10 minutes once she has passed the word up to her "manager," and then when 30 minutes passes and she still hasn't called you back, you'll call her and she'll tell you how sorry she is and how upset you must be and she'll assure you that her manager is on the phone right now "screaming" at the responsible party. Seriously, my wife and I both called at different times and she said almost verbatim the same thing to both of us. This whole move was just a huge fiasco. I don't know who I'll be contracting for my next move, but I guarantee it won't be National Moving Group. If there were a way to give less than one star, I'd do it.

Service cost: $2158

Whenever I need to move again, I will always first choose National Moving Group (NMG) because of their timeliness, reasonable prices and unparalleled customer service. My job required me to move from South Carolina to Georgia in a matter of two weeks and the only way I was only to make that successful transition happen was because of the representatives at NMG. I researched other moving companies in the area for quotes, but they took days to follow-up with me, weren't polite, and had extremely high prices. When I reached out to NMG via their website, a representative called back in less than 3 minutes to follow-up with my request. I spoke with Erick Schwartz from NMG, and after I told him where I was moving and my inventory list, he quoted me at half the price that other companies had. During that same call, Erick provided me with extensive details about the next steps in order to move forward: the three payments, who would be in charge of the different steps of my move and what I could expect on moving day. He also was consistently available to answer all of the questions that I had throughout the process. Four days before my move, Alyssa, another NMG rep called me to confirm my inventory list, give me my pick-up date and time information and answer my lingering questions. Two days before my move, I spoke with the driver in charge of my move, Jeff from Source 1. He called to confirm the time he would be coming for pick-up. On the day of move-in, Jeff called me an hour before he arrived at my apartment. His team of five movers came on time and had everything moved out of my place in less than an hour. Even though it was after their 7pm "business hours", they drove that same night to get my items to my new (3rd floor) apartment safely, with no scratches, no dents and no breaks. The gentlemen were polite, efficient and timely. After my move was complete, the next day, the rep from NMG called back to follow-up on how the process went. Knowing that there was someone to walk me through this entire transition helped to relieve some of the stressors that I anticipated and for that I am truly grateful. .

Service cost: $1400

Do NOT USE! Please read all 1 star reviews carefully. We had a terrible experience with this company. You can find my full detailed review of them on Yelp. But I strongly encourage you to not add any additional stress to your move by going with National! Once they have your money, they could care less what happens to you! If we had done our reserach properly, we would never, even have booked them. Scam artists who book horrible van lines that make you sign new contracts for nearly 3x the price National quotes! Nothing on the contracts match and though Frank makes promises to help- they are all empty and this company leaves you hanging in the end to deal with whatever awful movers they've outsourced you to.

AVOID AT ALL COSTS!!

Service cost: $5000

Source 1 Movers, headed by Anthony Brandon and his team of three very efficient young men, made our move from Pittsburgh, PA to Myrtle Beach SC a practically stress-free experience. After hearing some horror stories from friends who had moved state-to state I was very worried. It turns out I didn't need to worry at all. The men arrived at the pick-up site when they said they would be there. They were very professional, efficient and personable. They packed our furniture carefully and loaded the truck with all of our boxes and containers in just a few hours. Anthony told us they could be at our new home in two days with a late afternoon/early evening time. We chose to have them arrive early on the morning of the third day instead for our convenience. Again, they arrived on time and very efficiently unloaded our belongings and placed them in our new home exactly where I wanted them to be. We had no damaged items, no lost items and everything arrived in the condition it was packed. If you are looking for responsible, dependable movers this company will meet or exceed your expectations.

Service cost: $5382

I saw some reviews on line that made me feel uneasy about using national moving group, however after speaking with Peyton about my move and the service I would need I felt a little more comfortable and decided to use national moving. I am very happy I did the move was done pretty well. The only one thing I can complain about when they were unloading all my furniture it took them a little longer then I expected it to, I guess the guys were tired from working other moves. Overall national moving group is a good moving company and if you need a mover give them a call.

Service cost: $2700

Do not use this company for anything! We did not know until hours before the time they were suppose to pick up. Came LATE, only TWO guys in a dirty beat up truck showed up. 7 hours late. They sent a different trucking..NOT the one they had us make out the cashiers checks to 3 weeks earlier. They were not going to pick up my stuff. After screaming and crying, this trucking company was nice enough to contact the trucking company that was SUPPOSE come and worked out payment. 5 days we called before trying to find out what day and time, they NEVER call you back. Give false names and extensions when you did talk to them. They leave off pieces of furniture so the trucking companies they contract out too, can make .60 a POUND!! extra-cash on pick up. I was promised they would come Monday, promised they would let me know 2 days before, promised 4-5 men would come and pack, wrap and load my belongings!! NONE of that happened.. I am filing complaints with the BBB, Consumer Fraud, and also trying to have the News stations investigate. I have video and 7 pages of conversations written down. Anyone else needs to go after them, please contact me! Nightmare!

Service cost: $1400

I just moved from Florida to California and I couldn't have asked for a smoother move! The three movers that showed up to my house to pick up my items treated it as if it was their own. It arrived in a timely matter. My furniture ended up weighing less when they weighed the truck so my bill was less than what I thought I had to pay. If your debating on going with national moving group or another company, CHOOSE NATIONAL!! They were worth every dollar! THANK YOU THANK YOU THANK YOU.

Service cost: $2400