National Moving Group

Please trust when I say that this place is a joke and go with a reputable mover like Mayflower or Unite. In the end, you will end up paying the same and your items will be delivered, picked up and shipped in one piece with an accurate price from the beginning.

I called back in April and received a quote of my stuff, I talked to Chris and even emailed him our conversation to make sure I understood correctly. I was originally quoted $2k and at the time thoroughly explained what was coming. Items in a 5x15 storage unit, plus additional items from a 2 bedroom apt. Instead of listening to me, the customer. He severely underestimated my belongings and quantity of items so when the final inventory list was given the number of items was double (as I tried to explain to him in the beginning) when he kept telling me I was "overestimating" the quantity of items and their cubic feet and weight.

I explained I would rather estimate high than be in a situation in 3 months where the price doubled (as I've heard of that happening then people are stuck) he was so nice and helpful at the time and said "that doesn't happen with our company".. Well low and behold, I've been calling for over two weeks to update the inventory and go over the final details and Jenna was supposed to call me back.. After two phone calls today I spoke with Todd who is a manager in the QA dept and guess what?!?

My 2k quote just came to over 8500k!! Surprise surprise. Todd knowing that I was upset told me how Chris, who I originally spoke with was incorrect in telling me the cubic feet was the issue and it goes by weight and supposedly my stuff went from 3000 pounds to now over 9000 so my price quadrupled. Apparently, some extra boxes, a few dressers, and an air compressor weigh over 6000 pounds! Who knew?

Meanwhile, they have never come out to look at or estimate my items, I've done ALL the legwork and they've got over $1k from me I will never see.

I called Mayflower and explained the situation and got ahold of a manager there that not only was extremely helpful and explained that these practices are common with "brokers" who basically steal your money and most of the time do not even deliver your goods on time or in one piece if you're lucky to receive them at all! After looking at reviews online I am NOT the only one this has happened to and seems to happen frequently with this company! The reality is I could've called the company transporting my items directly and not even dealt with National who did nothing but steal over $1000 from me basically.

It's a $1000 mistake on my part to learn, please don't make the same one as me and go with an honest and reputable company from the start, one like Mayflower who will come out from the start and give you an accurate estimate and not charge you a dime until your items are packed, shipped and unloaded safely at their destination. THAT is how aL and reputable moving company is supposed to work!

Now I have to fly across country at the last minute, take time off of work and haul my own items across country with U-Haul because of all this. Not to mention I wore real nights and have spent ALL day on the phone scrambling to make it come together at the last minute. Meanwhile, those who have stolen over $1000 from me can only say "I know you are upset over your price more than doubling but respectfully ma'am, you doubled your items." So moral of the story is explaining to their estimator what I had and him underestimating to give me a low ball price which caused my items to double. Quadrupled my final price.

Service cost: $8500

This was the worst experience I have ever had with ANY company, not just movers. Here's a summary of what happened:

Among other hassles, National committed an administrative error that resulted in a two week delay in the delivery of my shipment of household goods and cost me several hundred dollars.

I emailed National to schedule my delivery, and then called the next day to confirm everything was all set. National confirmed that we were good to go and that my delivery was scheduled as requested.

I waited about two weeks and called back a few days before the scheduled delivery in order to re-confirm that we were on schedule. At this time, National realized they had failed to take any action on my request. They had simply sat on the information for the previous two weeks. The rep I was working with, Thomas McGarry, blamed the error on National's customer service department. The customer service department blamed it on Thomas.

Because of this delay, I was forced to spend several hundred dollars on temporary housing while I waited for my shipment of household goods to arrive.

Not only did National Moving Group deny my request to be reimbursed for my additional expense, they were incredibly difficult to work with. On six different occasions, their customer service department failed to follow up with me on the timeline they promised. As soon as they had my money, they basically stopped paying any attention to me.

Avoid this company at all costs!

Service cost: $2100

This was the most miserable moving experience I could have imagined. The communication with this company is horrible. They don't answer calls, make empty promises on prices, and handle your items like they're indestructible. Also, just go ahead and disregard whatever day they claim they'll be there to deliver your stuff because I almost guarantee it won't be on that day. They tacked on a whole extra week and a half to our move and we wouldn't have ever even known if my wife hadn't called them first. When your boxes DO end up getting in, expect boxes to be wet and busted up, items to be missing, and God help you if you packed any glass, because it's a pretty safe bet that you'll be replacing it once you get wherever it is that you're going. The travel claim isn't a whole lot better, either. You'll get some girl on the other line who takes your contact information, says she'll call you back in 10 minutes once she has passed the word up to her "manager," and then when 30 minutes passes and she still hasn't called you back, you'll call her and she'll tell you how sorry she is and how upset you must be and she'll assure you that her manager is on the phone right now "screaming" at the responsible party. Seriously, my wife and I both called at different times and she said almost verbatim the same thing to both of us. This whole move was just a huge fiasco. I don't know who I'll be contracting for my next move, but I guarantee it won't be National Moving Group. If there were a way to give less than one star, I'd do it.

Service cost: $2158

Whenever I need to move again, I will always first choose National Moving Group (NMG) because of their timeliness, reasonable prices and unparalleled customer service. My job required me to move from South Carolina to Georgia in a matter of two weeks and the only way I was only to make that successful transition happen was because of the representatives at NMG. I researched other moving companies in the area for quotes, but they took days to follow-up with me, weren't polite, and had extremely high prices. When I reached out to NMG via their website, a representative called back in less than 3 minutes to follow-up with my request. I spoke with Erick Schwartz from NMG, and after I told him where I was moving and my inventory list, he quoted me at half the price that other companies had. During that same call, Erick provided me with extensive details about the next steps in order to move forward: the three payments, who would be in charge of the different steps of my move and what I could expect on moving day. He also was consistently available to answer all of the questions that I had throughout the process. Four days before my move, Alyssa, another NMG rep called me to confirm my inventory list, give me my pick-up date and time information and answer my lingering questions. Two days before my move, I spoke with the driver in charge of my move, Jeff from Source 1. He called to confirm the time he would be coming for pick-up. On the day of move-in, Jeff called me an hour before he arrived at my apartment. His team of five movers came on time and had everything moved out of my place in less than an hour. Even though it was after their 7pm "business hours", they drove that same night to get my items to my new (3rd floor) apartment safely, with no scratches, no dents and no breaks. The gentlemen were polite, efficient and timely. After my move was complete, the next day, the rep from NMG called back to follow-up on how the process went. Knowing that there was someone to walk me through this entire transition helped to relieve some of the stressors that I anticipated and for that I am truly grateful. .

Service cost: $1400

Do NOT USE! Please read all 1 star reviews carefully. We had a terrible experience with this company. You can find my full detailed review of them on Yelp. But I strongly encourage you to not add any additional stress to your move by going with National! Once they have your money, they could care less what happens to you! If we had done our reserach properly, we would never, even have booked them. Scam artists who book horrible van lines that make you sign new contracts for nearly 3x the price National quotes! Nothing on the contracts match and though Frank makes promises to help- they are all empty and this company leaves you hanging in the end to deal with whatever awful movers they've outsourced you to.

AVOID AT ALL COSTS!!

Service cost: $5000

Source 1 Movers, headed by Anthony Brandon and his team of three very efficient young men, made our move from Pittsburgh, PA to Myrtle Beach SC a practically stress-free experience. After hearing some horror stories from friends who had moved state-to state I was very worried. It turns out I didn't need to worry at all. The men arrived at the pick-up site when they said they would be there. They were very professional, efficient and personable. They packed our furniture carefully and loaded the truck with all of our boxes and containers in just a few hours. Anthony told us they could be at our new home in two days with a late afternoon/early evening time. We chose to have them arrive early on the morning of the third day instead for our convenience. Again, they arrived on time and very efficiently unloaded our belongings and placed them in our new home exactly where I wanted them to be. We had no damaged items, no lost items and everything arrived in the condition it was packed. If you are looking for responsible, dependable movers this company will meet or exceed your expectations.

Service cost: $5382

I saw some reviews on line that made me feel uneasy about using national moving group, however after speaking with Peyton about my move and the service I would need I felt a little more comfortable and decided to use national moving. I am very happy I did the move was done pretty well. The only one thing I can complain about when they were unloading all my furniture it took them a little longer then I expected it to, I guess the guys were tired from working other moves. Overall national moving group is a good moving company and if you need a mover give them a call.

Service cost: $2700

Do not use this company for anything! We did not know until hours before the time they were suppose to pick up. Came LATE, only TWO guys in a dirty beat up truck showed up. 7 hours late. They sent a different trucking..NOT the one they had us make out the cashiers checks to 3 weeks earlier. They were not going to pick up my stuff. After screaming and crying, this trucking company was nice enough to contact the trucking company that was SUPPOSE come and worked out payment. 5 days we called before trying to find out what day and time, they NEVER call you back. Give false names and extensions when you did talk to them. They leave off pieces of furniture so the trucking companies they contract out too, can make .60 a POUND!! extra-cash on pick up. I was promised they would come Monday, promised they would let me know 2 days before, promised 4-5 men would come and pack, wrap and load my belongings!! NONE of that happened.. I am filing complaints with the BBB, Consumer Fraud, and also trying to have the News stations investigate. I have video and 7 pages of conversations written down. Anyone else needs to go after them, please contact me! Nightmare!

Service cost: $1400

I just moved from Florida to California and I couldn't have asked for a smoother move! The three movers that showed up to my house to pick up my items treated it as if it was their own. It arrived in a timely matter. My furniture ended up weighing less when they weighed the truck so my bill was less than what I thought I had to pay. If your debating on going with national moving group or another company, CHOOSE NATIONAL!! They were worth every dollar! THANK YOU THANK YOU THANK YOU.

Service cost: $2400