National Moving Group

I submitted a request online for a quote which was $1900.00. When crew came for pickup the price jumped to $3,000.00. I spoke with my sales person who said he would look into it. Never got a call back. Was told my goods would be delivered on AUG 1, checked with dispatch and was told they would be delivered on the 3rd or 4th of Aug. no call and no goods. Called on the 4th and left message after being on wait for a long time. No call back. I tried calling and now have been on the phone on hold waiting for someone to answer for close to one hour. All I can say is that I am beyond frustrated with this whole moving situation.

Service cost: $3200

I was charged excessive fees, threatened by the movers if I did not agree to sign revised cost estimates, and mislead about valuation protection.
1. Deposit required before delivery. I was charged a deposit of 40% of the binding estimate upon signing and an additional 30% at pickup. From my understanding this is highly uncommon and is generally only required by scam movers.
2. I was mislead about my options for valuation protection. On the day of the move, the movers required my signature on the valuation addendum. I requested full replacement value protection, but was told that wasn't an option and I had no choice but to select basic valuation.
3. Even though I asked if I should expect any additional fees outside of the original estimate prior to signing with NMG, the movers added additional charges amounting to $375. When I asked what these charges where for and why I wasn't informed of them earlier, the movers threatened to leave unless I signed the revised estimate (knowing I had no other option.
4. Continuous issues with contacting NMG and associated costs of storage. I called NMG repeatedly to provide them with a delivery address and never got a response. As the holidays were approaching, I emailed my broker and asked to arrange for a delivery after the holidays. Still no response. After the holidays, I continued to call NMG and finally got ahold of someone who informed me I would now have to pay additional fees for storage. Not only did I have to go for an extended period of time without my belongings because NMG has no customer service, but now I have to pay for storage? While trying to rectify this situation and arrange delivery NMG never returned my calls, and in the rare occasion someone answered, they would assure me they would immediately call me back yet I would never hear from them. This happened more times than I can count.

Service cost: $3000

1/29/17 Today was my day to vacate my storage unit which talking to Jeffery (Jeff) at National Moving Group should have been $2000. Their customer service rep. called 2days before to review my inventory check list. Tat day it increased from$2000 to $2600. I had to come up with more money for the deposit. So today the movers get to my storage and mind you I had given the 1st rep (Jeff) the size of my storage unit and also the 2nd rep. the movers tell me that it was 1300lbs. added to what the reps at National estimated. That means it is $600 more the day the showed. I had already had a money order they told me to bring and that would NOT be enough for my move. So I called the number National told me to call if there was any problems and guess what no one responded until 45 minutes later. I had to leave behind half the stuff I had on the Invoice National took from day one. Not to mention I had 4 chairs to my dinette set and they only took 2 chairs really 2 effin chairs. The rep. eventually texted me back really texted me back saying he didn't have services to call me but he was going to call the moving company huh that doesn't make any sense!! Never again will I use this company a complete rip off. All of my items wouldn't even fit on their truck if I was going to pay extra anyway. Super pissed and they guaranteed great services [EDIT]!!

Service cost: $2600

We had only a half hearted experience with this company. They were late arriving to pick up the boxes and Golf cart I was shipping and they were late delivering it to our new home. So many things are missing from my shipment that we know they did not deliver all the boxes I packed including my husband handheld toolbox. Every day we find something else missing that I had packed. Frank, the dispatcher, said we would have no problems. Well where is our stuff? We also paid more than I was originally quoted. What is a $725.00 Biding fee?

Service cost: $2963

I was moving from Kentucky, to Las Vegas and contracted with national moving group through their rep jerri. Jerri helped me out in a pinch due to mayflower who canceled on me last minute. Within 4 days national had a truck come pick me up and save me a ton of money and stress. I did read some negative reviews online form other customers however jerri explained to me that national does a ton of business and you can't make everyone happy and usually it's the people who want to complain leave a review not the good moves. Well here is one for the good moves thanks.

Service cost: $3700

- As per Binding Moving Estimate G4529201 given by National Moving Group (US DOT: 2461980), 34 pieces of household items were agreed to be picked. But the driver, Mr. Paul, from company to which the moving job was contracted, I.e., Trusted movers (US DOT: 2292505) came in for pick up with an already loaded truck and took only 23 pieces. Items weighing total of 650lb which is around $390 worth of stuff that the driver did not load on to the truck during pick up even after multiple calls with Mr. Frank and customer care from National moving group. Driver was instead asking for $600 more to move most of the stuff that was already included in original estimate. We were taken advantage of the little time we had before we could vacate the apartment due to pick up delay.
- The date of pick-up was agreed to be 07/21/2018-07/22/2018 as per the binding estimate we had signed upon and we had our non-refundable flight tickets booked for 07/23/2018 afternoon. But since the driver arrived on 07/24/2018 for pick-up which is almost 2 days after the agreed pick up date, we had to let go off our non-refundable flight tickets worth $504. Mr. Todd from National Moving Group had assured us that they will give us some refund due to the loss of flight tickets. But when we called him later before loading our stuff, he never answered our calls.
- Only 7 boxes were purchased from the driver instead of 10 that was charged in agreed estimate. That should bring down $45 for charges applied in estimate for 3 unused boxes. Vacuum cleaner packed in original packing, was billed as separate item but was considered as part of 10 boxes agreed upon instead of separate item. No TV box packing material was provided. It was taken in the original packing that we had. Which should bring down another $49 charged in agreed estimation. We were told by Mr. Frank that the amount for unused packing material will be deducted in final bill, but were not adjusted.
- Delivery Delay: The driver would tell us that our stuff will be delivered by evening each day from 4th Aug to 7th August 2018 and finally our stuff was delivered on 8th Aug at 3.00 am which was very inconvenient as we kept postponing all our plans waiting for the delivery for 4 days.
- When the items arrived, the boxes were all torn and open and we have lost some of our items packed inside the boxes during the move. The person who delivered our stuff told us that the boxes were wet when they had picked them up from driver who picked up our stuff. Most of the stuff that was packed in the boxes were given to us separately as the boxes were open. We are missing a lot of our things and some broken, which were properly packed inside the box. Our furniture that was delivered was either broken or had heavy wear and tear.
- To summarize, we are expecting settlement for unused packing material - $45, unused TV Box - $49, Items not picked but charged for in initial estimate - $390 and flight ticket losses due to delayed pick up - $504. But after going through standard claim process with movingclaims.net, we are getting settlement of $100 only from Trusted Movers for damaged and broken items delivered.
We are not satisfied on final settlement with both Trusted Movers and National Moving Group companies who were both highly unprofessional and very bad customer service, due to which we had to incur huge losses other than just damaged/ lost goods. The whole experience was mentally harassing and stressful.

Move size: 2 Bedroom Home Service cost: $2785

These guys are super good. They are amazing. I hired them last week for my local move they did an excellent job. They offered me a very cheap and low deal and they were very flexible with the payment methods. The moving people came on time on the day of the move and moved me out in a blink of an eye. The faced no problems at all. They moved me very smoothly and quickly. The delivery was on time and there were no damages in the end. National Moving Group is surely worth hiring.

Move size: 3 Bedroom Home Service cost: $3200

When I reserved this move with jay ross, I just knew eevrything would be smooth and easy, Jay is a very direct and through person he told exactly what I needed to do and how it should be done. after about 1 hour I said lets get it done. In about 2 weeks the movers showed up, they wrapped everything just as I was told and started to packed the truck. it took them a little longer than I hope it would but I do have alot of furniture it is a 3 bedroom house we moved from. overall it was smooth and easy. if you are looking for a good moving company these guys are it excellent!!

Service cost: $4200