Moving Express and Storage

ZERO STARS. Scammers!! Just as everyone else has been saying. Chris K at US Household Moving & Storage (their partner broker company) did a very good job at convincing us that our belongings would be picked up and moved and delivered August 7th. Well, it's August 21st and the movers still haven't left New Jersey and in the event that they don't arrive within 10 - 14 business days (as they told me over the phone), US Household Moving and Storage denies any responsibility for the delay nor for the quality of the moving company they've partnered with. They stopped caring the moment they took their portion of the binding estimate. Then, as others have said, Chris K's burner phone number suspiciously switched lines and he vanished. The movers (Moving Express & Storage--although they keep changing their name to avoid the bad reviews) will take your things straight to a warehouse in New Jersey (NOT to your destination) where they will then hold it hostage until you pay as much as they demand. And the two companies' contracts are circular such that they diffuse responsibility toward the other in the event of any dispute, and because they know people are out of state, they hope to intimidate them out of filing civil claims while hoping that the stress of not having their belongings will threaten and pressure them into paying more, in some cases 2 - 3x more because that's the psychology of criminals. They try to make you initial blank forms under the impression that you're confirming your belongings went on the truck and then later modify the forms to make it seem like you agreed to revised estimates. Take photos/make copies of EVERYTHING for your imminent civil trial (in the state of Jersey). They also try to ask you during the "secure" credit card authorization online form (while a representative is on the phone with you) to "repeat your credit card number [out loud] just in case you got it wrong" to instill doubt in you and get your credit card number. Lmao, I didn't fall for that one. Don't do it! They're fraudulent businesses. I've already contacted several authorities, including the police and a lawyer, and am just letting people know through reviews while bolstering my paper trail because they've violated their binding agreements on so many angles it's scary. Make sure to involve police on all fronts and keep track of your reference numbers and CAD numbers, always. Good luck!

Move size: Studio Service cost: $2600

Worst moving experience ever! I did not pick this company but they were sent to complete my move by Rightway Movers (avoid them too). When they arrived to pick up my items they demanded 3 times the amount that had been quoted. They damaged floors and walls during the move. I had to keep going behind them from room to room because even though I said everything was to go, I would go into a room that was suppose to be done and there would be a chair, or a lamp or a box left behind. Once the truck was loaded they demanded a tip and I felt like my property was being held hostage. When my items eventually arrived many things were damaged, I was missing a kitchen chair (I sent 4 and only received 3). I totally understand why this company has an F BBB rating.

Move size: 3 Bedroom Home Service cost: $16000

I booked and then saw the reviews on here. I tried to cancel and Paul convinced me otherwise. Should of went with my gut and canceled. Worst experience ever. Our condo we were moving out of had set times for move in/outs. They were suppose to show up at 10 am and didn't show up till after 3 pm. They moved slow and took breaks. They didn't finish loading the truck until after 9 pm. We only had a 2 bedroom condo.. Then on top of that the estimate was way off. I walked through my house and told them everything I had, the item sheet was 100% correct down to the very box as we called 4 days prior to the move to update it. The price was quoted at $1200. After they loaded it, they said it would actually be over $3600. On the back end, the contract gave them 21 days and they took 23 days. The truck driver was rude and tried to make up new fees payable in only cash to him. He didn't bring any tools so he couldn't put any furniture back together. Missing boxes, tons of damage items, any thing glass was broken. When I tried to cancel, Paul stated, "you won't find a negative comment mentioning me". So there you have it he's awful and the company is too. Only nice part was the contract unloaders they hired on the back end were nice, mainly because they disliked the truck driver as much as me.

If you've already booked with them cancel now. Even if you'll lose your deposit cancel. They we charge you thousands more than your quote. This company needs to be put out of business. They will be eventually but hate for them to scam anymore people.

Move size: 2 Bedroom Home Service cost: $3600

We ended up with them by starting with a moving broker who was just as bad (General Movers). You'll never get anyone to call you back. They showed up at our house on Labor Day weekend at 5:30 and called and wanted to know where we were. We were told the day before that they would call and schedule for the following week. Then threatened to charge $500/hr for them waiting. After I threatened to get the police involved they promised to have it here between 10 and 1 today. It's 5 and no one is here yet. They demand payment in cash. I agree with others, they need to be put in jail. I have filed reports with the DOT, FBI, Local Police and Federal Trade Commission. I'm now trying to find and active class action suit to get in on.

Move size: 3 Bedroom Home Service cost: $10000

We have reported them to the better business bureau and the police. They are a company who our move was outsourced to without our knowledge. They extorted $3400 additional from us upon arrival for our out of state move. They already had received a substitute deposit from us so we had no choice, but to give them MORE money. We were told our things would arrive in 5-7 days, but it has been 15 and every number we have been given for them has not worked. We were told our items would never leave the truck and would be on a truck with only 1 other family. That was all a lie.

We are still hoping our stuff eventually arrives, but we have reported them and the outsourcing agency to the BBB and we filed a police report with our lawyers. We drafted our legal complaints only to find that they are REGULARLY REPORTED And check every box for what is considered fraud by the federal government.

Move size: 2 Bedroom Home Service cost: $6000

Never again. First off, I was charged double what I was quoted, and they only told me after the truck was partially loaded. I had no choice but to pay it because I had to be out of my house and there was zero time to use someone else. I knew this was going to be horrible when some of my things were damaged before they even got on the truck. I ended up filing claims for damages to 47 items, many of them antiques. They were not at all careful. Some things were missing, and they brought things that did not belong to me. The workers were very argumentative and were constantly complaining. Masks were not worn when around me. Save yourselves a giant headache and do not use this place!

Move size: 3 Bedroom Home Service cost: $10000

The moving company we hired, Marathon Moving Logistics (out of Florida) used Moving Express and Storage to pick up my mom's things for her move from California to Northwest Alabama.

Before I had a chance to investigate Marathon Moving Logistics, my mom had given them a down payment. I thought it was high for her downsized, one-bedroom at $4,700. Still, I inventoried her things and gave them an accurate assessment, along with pictures and measurements.

I tried to get answers about arrival time from Moving Express . . . but no one EVER answers the phone and the voicemail system is ALWAYS filled.

Moving Express and Storage came four days later than Marathon's estimated time because "the truck broke down in Arizona." OK. Not a pleasant wait, but things happen. Moving Express sent two people. Cham was the one who dealt with money. Even after my accurate accounting of the items, he said we had to pay an extra $1,200 that day. Unbelievable. I argued that it was Marathon's mistake if there was an error in the estimate. We went back and forth for about 2 hours. Cham was relentless. He said to me, "Haven't you ever moved before?" as if it is the most common thing in the world to be charged far more than expected on moving day. He called his boss who arbitrarily decided to *only* charge us an extra $700 that day. Completely defeated, we paid. The company's credit card system was down, so we had to go to the bank to get a cashier's check. Ugh.

Interestingly, there was another guy who was there to pack things up with Cham and stayed out of the money talk altogether. When away from Cham, he was asked if this happened often. He said that some people argue, "but most people just pay the money." Obviously, charging outrageous amounts of extra money on moving day is customary for Moving Express and Storage.

It took 16 days to get there, which is long, but not out of the ordinary. They took the stuff from California to New Jersey, stored it in their warehouse(s), and then took it to Alabama. Strange logistics, but whatever...

These were the problems on the delivery end:

*Broken items in carefully packed boxes

*Gouges in 3-piece bookcase that were NOT there before

*Hanging clothes piled in the bottom of box with hangers

*Worst of all -- the boxes REEKED of cigarette smoke (perhaps from the warehouse or warehouses they were stored in before being transported?)

My frail, 82 year old mom (on a fixed income) is VERY allergic to cigarette smoke. So, after all this, we had to get a powerful air purifier and smoke-eliminating spray just to deal with the overwhelming, stale smoke smell. The people at her new assisted-living residence were appalled, as am I.

What a lousy experience.

Please learn from our mistakes and do NOT hire Moving Express and Storage or Marathon Moving Logistics to handle your move. Save money and heartache.

**Please note that the moving company is NOT Marathon Moving Services. That is an entirely different company.

Move size: 1 Bedroom Home Service cost: $5337

We contracted with Priceline, but once they got their money, they washed their hands. They sub-contracted to a crooked company Moving Forward Express, out of New Jersey.

They didn't know what was going on. The day of pick up, they told me they didn't have us even on the schedule to be picked up. After many phone calls they admitted it was the company they contracted with.

They would not get to the bottom of the issue of an additional $750 increase. They wouldn't back their quote. They said that contractors will sometimes raise their prices if Priceline didn't charge enough. At this point everything was loaded on the truck. MFE, loaders told my son that he padded the goods loaded because he had to make some money. He padded his quote by 100 cubic feet. They charged for stairs, which were included in our quote. The day before MFE arrived the raised the price by $350, because they said they had to transfer our hoods from a semi truck to a box truck. It was a lie, it was never on a semi. It had only been on box trucks. When they arrived they threatened to take our stuff to Phoenix and leave it there if we didn't pay in cash in full. They would not unload anything. Priceline Logistics, said that we were on our own. They didn't have any more to do with our move. MFE was so rude and unprofessional. The two drivers were cussing and threatening. One of them was yielding a 15 inch knife. The other was storming around screaming and yelling. They were wired.

This move was a nightmare from start to finish. Both companies are horrible.

Never use Priceline Logistics or Moving Forward Express. Warn others. Crooks

Move size: 1 Bedroom Home Service cost: $3200

Horrible Company, Cheaters give one quote and charge double once they have your stuff! They don't answer or return calls or emails! They kept my stuff over a month and when I wanted to discuss the charges, I was told they could head my way and I'll pay the balance due or still pay the balance due they'll keep my stuff and put it in storage and charge for storage and that it would get much much worse for me! Talk about holding my stuff hostage, I didn't hire them a broker company did...Stay away from this company you'll regret it.

Move size: 1 Bedroom Home Service cost: $7100

I hired this company in April 2021 for a summer move to Naples, FL. The company was difficult to get representatives on the phone to finalize my move occurring in July. They didn't show on the date we had agreed. Instead, they showed on closing day almost ruining my closing and postponing it. They also were 17 days late per my contract for my delivery date in August. Much of my furniture was scratched and damaged. Many of my fine bone china that was labeled fragile was broken in a crushed box. My experience has been disgusting. I DO NOT reccomend using this company at all !!

Move size: 4 Bedroom Home Service cost: $6500