Certified Relocations

I would not recommend this company to my enemies. By this company being based in New York they knew that I would have the time to run back-and-forth for my lawsuit certified relocations gave me the runaround for months gave my lawyer at the runaround for months beware of this company they will take you through a living nightmare. They damage my furniture lost parts to my bedroom set and then refuse to answer my calls. This company never gave me Satisfaction. Beware BEWARE.

Move size: 3 Bedroom Home Service cost: $2837

I got a bid from Certified Relocations via internet and went with them for the price. BIG BIG BIG mistake. First, they showed up 2 hours late the day of the move.  Next, they hired people off of Craigs list to help with the move and these people didn't know how to pack.  I have thousands of dollars worth of damaged items including dented washer and dryer, stained and scratched furniture. broken dishes, etc.  Also they are supposed to put together what they take apart and they did not because they didn't know how. On arrival they didn't do things in order and left things all over the house, they should have done furniture first and then put boxes on top of furniture, etc and they didn't do that. I cannot put into words how terrible this company is. I will be reporting them to the BBB for sure. DO NOT USE THIS COMPANY.

Service cost: $9700

Never, ever again. They missed first pick-up day which was a disaster as my son waited 6hrs with no call while I was in a plane flying to new location - we missed the second date & finally connected the 3rd time. When items were delivered the boxes were crushed; not numbered and cash was the only option to pay (I had been pre-warned) One piece of furniture was totally smashed - the drawers were intact but the frame was in pieces - it was a special design and not replaceable. My heavy crystal bowl was carefully packed and marked fragile yet it was cracked & chipped. The ladle of an antique set was broken and more. Finally, I did "not" read the fine print - the replacement value is only good for furniture and is $.60 per pound so they've calculated claim value at $54.00. Since I packed myself, none of the other items are covered. Not covering things I packed myself would be understandable if everything had not been delivered as if a piano or safe had been on top of the boxes crushing most of them.

Service cost: $4000

After being over thirty days late my things arrived. I am missing 2 boxes,1 sofa , 1 chair I now have 2 broken lamps , 1 broken table, 2 china closets that have damaged bottoms from being moved with a hand truck instead of a furniture dolly,  2 boxes of chine completely smashed every dish bowl and cup broken even my ironing board is bent. ( I don't know how they managed that.) I still have about 10 boxes to open but its not looking good since they also look crushed and torn. This company is very unprofessional and should never be used.They must be stopped. So please pass this on. One more thing they don't have regular employees but hire them from CraigsList when they get in to town for loading and unloading so you don't who your letting into your home.    .

Service cost: $2116

We're origanally from Los angeles, California and we needed to move my mother in laws furniture from her old house in queens new york to our place here in L.A. I searched the internet for a for an affordable new york mover and came up with certified relocations. The price was on the low side compared to all the quotes we received and michelle from the company was very prompt and informative which was the reason we decided to use their services. The move went smooth, The cost did increase on the move date but we inticipated to have some packing costs and extra boxes. Everything arrived after a little over 2 weeks since we took advantage of a 1 month storage they offered. Overall the service was excellent and we are very happy with the company. The falls family :).

Service cost: $2600

I moved from MA to CA. I was interacting with Wayne from Certified Relocations. He was very friendly and professional. I booked today and they were ready for pick after 2 days!!. They came on the day they promissed and they delivered a day earlier than I had requested them. Their quotation had everything mentioned clearly. No surprises or hidden fees. They were reasonably priced. I was very worried about moving after hearing experience people had with movers But these guys were superb!! I strongly recommend.
Wayne responds to mails/calls very promptly and makes you comfortable by answering all questions you have. They came 30 mins late on the pick up day but that does not stop me from giving 5 starts.

Service cost: $1481

I started my search for a company to move me with an online aggregation search engine that shared my name and contact information with a number of moving companies, more than twenty contacted me, and the process of narrowing down the selection started from there. Certified Relocations weren’t the cheapest, nor were they the most expensive, but Debbie, who I talked with via ‘phone and email, was responsive, courteous and always upbeat. I narrowed my list down two three possibilities, and then, without pricing information, asked my wife to make a final selection, she picked Certified, and boy am I happy that she did.
Let’s get the small annoyances out of the way first, when you get a quote over the phone, or email without anyone seeing what they are moving, you know there are going to be add ons, I didn’t expect it to be in the piece count. 1 Table = 1 Piece I thought, not at all, the table top, 1 piece, the table legs, 1 piece, the leaf, 1 piece. Picking up a TV, and a dresser with mirror pretty straight forward, but no, I was charged extra to pack and ship the TV and the Mirror because they were fragile. As I said, I was working from a blind quote, so I expected some extras; they just came in odd ways.
As with any move, not everything was perfect, or went how I expected it, we were given a three day window for pickup, and I expected they would show up on day three, imagine my surprise when they called to say they would be there on the first day of the window. We were told that there would be up to a 14 day period during which delivery could occur, and with various parts of the East Coast getting hit with storms, I figured that 14 days was a sure bet, they arrived on day 4. Two men, in a tractor trailer packed with furniture, arriving at 10 AM in the Florida heat, did they slack off, take breaks, complain, not one iota, they laughed, they were endlessly polite, and incredibly careful with our belongings. One of the men, walked us through the reconciliation process, every piece had been numbered when it left our house in CT, every number and piece needed to be accounted for on the way to the new place. They assembled everything, when we had them put a piece in a wrong room, they laughed as they moved it a second time, to the correct place. They could not have been nicer if they had tried. All in all, I couldn’t be happier than I am with my experience with Certified Relocations, and will absolutely recommend them to my friends, and use them again.

Service cost: $2500

Long distance movers BEWARE of this company
They must have damaged my furniture moving it from one truck to another. Not only did they damage my furniture they also miss placed parts . Certified relocations did not answer my calls which I called several times to get some satisfaction. By there Base being in New York I would have to fly back to New York to sue them . This company is very unprofessional I would not recommend it to my worst enemy . They ignored letters from my lawyer because they knew I would have to come back and forth to New York in order to pursue them.this is my honest opinion and facts of what happened to my family.

Move size: 3 Bedroom Home Service cost: $2837

Beware! Do not use this company! They are the worst company I have ever dealt with and I have moved a lot they promise you one thing and never follow through, they never return phone calls, you will get a different answer from every person you talk to there. The owner of the company is the worst scammer ever! Claims he wants to help you and do the best for you, but in turn never follows through. Does not answer his phone and never returns phone calls. Tells you specific dates of arrival and then you never hear from him when your shipment never left! Do yourself a favor, avoid this company!! They are full of BS! You would not believe the stories I have heard from different people from this company, the excuses are overwhelming! They do not even deserve 1/2 a star, they deserve a negative star!

Update from Oct 15, 2012: Beware of this company! They are scammers! I am still fighting with their anthem ins. Claim co. Now they claim they do not handle arbitration certified relocations ruined all my furniture, all of my boxes were delivered damaged it looks like they left all of my belongings outside in the rain, my king mattress is destroyed they are not compensating me for anything! They suck! Do not use them, you will regret it.

Service cost: $4000

Check other sites for additional ratings. Check # of time license revoked. John in sales has excellent phone skills and is very reassuring ..Until pick up time. John then has nothing to do with all the changes and problems. He then lies, does not return calls and blames dispatch. Promises of same day delivery on a small job, turn into 4 days without furniture and clothing. Had to buy cloths for new job, because I had no idea when I would get my items! Every day was full of stress not getting the truth or return calls. You should spend a little more for a company that does what they say. Things were unloaded at the warehouse and damaged. ABSOLUTELY DO NOT RECOMMEND !!

Service cost: $1468

I was concerned with the below reviews but I spoke with the owner and she told me that they are fake, made up from a couple ex employees trying to destroy her company, glad I listened to her. She was so sweet and here's my story. I used Certified Relocations for my move from CT to NY. They did a fantastic job packing and the workers worked so hard I was very impressed. They were also very kind to me and my little son. I received my delivery the next day. I was very happy with their services I would absolutely use them again and recommend them to anyone.

Service cost: $4500

Out standing experience after getting helpful support with Certified Relocations in Rochelle company in Park, NJ . It was an absolute pleasure to work with this company. Every one from the moving coordinator to the actual movers were smart and courteous from the start until our move was completed.This company was extremely helpful during my move in various ways. Their customer service department was very responsive and courteous from the first time I called in until my move was completed.I can't imagine the last time I was so comfortable with moving. My things arrived in a timely manor and they even set up my furniture for me.This was the smoothest relocation I have had by far. Great job Statewide and thank you!They are amazing. So I truly recommend their services.

Service cost: $10000

DO NOT USE THIS COMPANY, THEY ARE SCAMMERS!! DO NOT BELIEVE ANY POSITIVE REVIEWS, THEY ARE LIES!!   I should have read yelp and not the many FALSE (Padded) reviews on other sites, as companies can and do hire people to 'give positive reviews' all at once to make a company seem reputable.   I hired this company on 5/29/15 to move my things from NJ to AZ. The sales person Michelle was very friendly and explained costs and such (They INITIALLY were cheaper than everyone else). I explained several times what I wanted moved and we even added extra boxes, just to be sure and I received an initial price of less than $2000. I also explained (several times) that my flat screen TV was NOT the panel type, but a newer 'stand on the floor type. We ended up with a list of goods and 50 boxes.   When the movers showed up, their list did not show my love seat and that the TV was not a flat panel. I explained that BOTH were to be listed correctly already. So, they told me it was an EXTRA $200 to ship this (due to volume). I disputed the extra cost, as I had far LESS volume due to having only 21 boxes (mixed between large and medium). They refused to budge and I was at crunch time and needed to be moved and had to pay them.  
I called the company the following day and spoke to Michelle and she was very rude and nasty and tried to say I did not talk about the TV nor did I discuss the love seat. She then cut me off and sent me to 'customer service".   I spoke to customer service and the person "Lee" was very helpful (the only person in the office who is helpful) and said he would speak to the owner. A couple days later he called me back and the owner was willing to only give me $100 as long as I signed some form. Well, when I read the form, it stipulated if I wanted the $100, then I would have to GIVE UP all my RIGHTS as a consumer, not be able to sue them or dispute them in court NOR say anything negative about their company in any way!! I REFUSED to sign this and told them so and if the company wished to give me the refund without signing it..fine..if not then so be it.   When the movers delivered my goods , I was missing 3 BOXES and the Hutch that goes on top of my ANTIQUE dresser.
I called the company several times over the following weeks asking where my missing property was and they 'STONE WALL' me with excuses 'they are looking for it', it is the busy season and they have shipments, etc " At this time, they still refuse to find my missing property.     Meanwhile, they had NO problem demanding they get paid IN FULL (the last portion some $800+) prior to unloading the truck and IT HAS TO BE CASH..which now I see, is because of how SHADY they are!!  
When I complained to the BBB, the company lied and tried to alter facts (thank goodness I saved the email correspondence between myself and the company) to make it LOOK like they were 'making good' on my complaints.
I will be taking this to govt authority (IE - court), because they are fraudulent and the owners need to be heavily fined and/or put in jail!!  .

Service cost: $2300

There are bad movers everywhere but with them it all depends on who they disbatch.  PLUS, wheneverything goes wrong you learn a lot about the company with how "corporate" handels the mistake and our story was a disaster.   Here is the formal letter we have written to corporate who is now avoiding us as they do not want to take responsibility for their negligiance (there is stuff insurance is suppose to cover and then there is flat out negligiance).  If you choose to go with them (yes the price is one of the lowest for a reason) don't think the same won't happen to you.   Lee and Certified Relocation team: I wanted to follow up in writing with what we had discussed on the phone.  Your supervisor had asked you to have me feel out the insurance claim package you had sent over.  He mentioned knowing we "opted out" of additional coverage beyond the $0.60 per pound because we had a 3rd party (who you guys recommended) cover the umbrella insurance.The 3rd party covered a handful of the items damaged by your company but will NOT cover the Tempurpedic because you guys upon moving did not cover it as instructed (with materials we had provided) instead folding the mattress in half.You have received the multiple pictures of the damage and wish for us to move forward with your insurance claim package knowing we will only get the max of $0.60 per pound (estimated weight will be 150 lbs thus $90) but you mention your supervisor will work with us after the claim to make it "better"By choosing this route you fully understand the following:* A claim on your insurance will go in effect (possibly raising your insurance) for a $90 claim.* Your company will be served a formal lawsuit by our lawyers.  Thus taking time and money to resolve in the court of law. * The BBB will be contacted and a formal complaint filed* All social media outlets (yelp, movers.com,etc) will receive reviews outlining this experience.Before we hung up I asked if I could speak with your supervisor personally, to see if we could solve this for all parties in a simple manner and you told me,"My supervisor is out of town, but he does not talk to customers, that is why he hired me."If I do not hear back anything by 5pm EST Monday on steps to resolve this in a more civil manner, we will move forward with the steps mentioned above.

Service cost: $3000

My nightmare started as soon as these guys received the deposit. I never ever write reviews even when customer service is bad but trust me when I tell you this is the worst experience I have EVER had with a company. First of all the sales person gave me a great quote and stated they pick up on weekends, well the week that I was supposed to get a call to schedule my move they forced me to be home during the week because they couldn't do weekends. The company scheduled the pick morning of May 29th, this day was also my last day at work so I told them several times to please stay on schedule..of course they did not. The driver called at around noon and said he wont be there for a couple of hours. Long story short they threatened to keep my deposit If I did not have anyone at the house whenever they felt like showing up. My sister waited at home and when they got there, after putting everything in the truck told her that it was going to cost more than the actual quote. Of course she couldn't do anything with our things already in the truck and myself (owner) not being there. Called several times to complaint about the additional cost and spoke to Lee (customer service) and he only listens to you but does not do anything for you or even shows a little interest in helping you. Called the company and told them September 21st is the day I wanted to schedule a drop off. Received a call from Dalit on Oct 2nd with the driver's phone and name and she explained that a truck was leaving that weekend so to give him a couple of days for all deliveries. Oct5, I texted the driver to check and have an idea on when he expected to make my delivery, he did not answer but called me and said that he will be at my house Oct 6 between 1-3pm. Took off work and waited, at 4pm driver calls and said his 18 wheeler broke down and he wont be able to make it until Oct 7. Of course at this point I am furious because I wasted a whole day waiting and he called at the end of the day to tell me this. Called the company but because apparently drivers and movers are contractors, the company cannot do anything about this. Oct 7, driver gets to my house asked to come in and get paid up front, I told him I needed to see my things first and showed him the money orders. Driver got upset and stated I will drop off your things at storage and took off. Again, called the company and they couldn't do anything. They re-scheduled my move for Friday Oct 9th between 1-2pm, got off work again and driver did not show up. Next morning I get a call and says he is going to be at my house at noon, I was complaining about the day before and no one calling me to tell me this and all he said was DO YOU WANT YOUR THINGS OR NOT?. Oct 10th, my things get dropped off and so far we have found, plates, cups, Lamps, single dresser, vaccum broken cannot use at all. Damaged items, dining room table, couches, chairs, other dressers. On top of this we are missing a few boxes and were also given items from other people. Called the company spoke to Dalit and of course EXCUSES EXCUSES. My wife and I are trying the MOST to get this company out of business, if you are filing a lawsuit please contact me I would love to split cost.

Service cost: $3000