Luxury Van Lines

Very bad experience all around, came on time but overcharged us by at least $1200. Said that we didn't understand what they we're saying when they said something different. Very rude on the phone when trying to get updates on our stuff, actually yelled and demanded we stop contacting them. Many items were broken including an antique, one of a kind table bought by my late grandfather, which was split almost in half, then they blamed the movers, which they outsourced themselves.

Service cost: $3900

I and my family had to relocate for work from NJ to CA. Many companies called me and offered quotes over the phone prices were as low as 2400 and as high as 7000 dollar. Prices were different which scared me after reading many reviews that states companies were charging more on the day of the move, however, luxury's salesman (Al) asked me if I would feel comfortable to have them send someone to look at my house and give me a price which was the only company to do that, he explained that companies are known for giving un-accurate quotes over the phone, no one knows how big my furniture is unless they see it. Al came on a sunday, he was polite and honest. Explained everything to me with cubic foot and how companies give low estimates and raise the price on the day of the move. His price was reasonable and the services were great. Two weeks after Al's visit, a crew of 4 men showed up ready to work . They didn't discuss anything with us b/c Al did that and we signed the paper with him weeks before. I would strongly recommend them due to their effort to send someone to my house, and honestly and their services was great on pick up and delivery there were zero problems.

Move size: 3 Bedroom Home Service cost: $5300

They do not answer the phone. Lied and told me my stuff was on the way and 2 weeks later still do not have my stuff. Vanessa is very unprofessional called me a liar and started screaming at me over the phone. Al and Mike the drivers and loaders told me that they would be back to get my stuff the next day and never showed up and blocked me when I tried to call. After serving in the Army for over 20 years and moving over 10 times this is by far the WORST movers ever. They could not tell me where my stuff was and refuse to answer any of my phone calls or emails. DO NOT USE THIS COMPANY. THEY SHOULD BE OUT OF BUSINESS.

Move size: 4 Bedroom Home Service cost: $6000

Do not use this company. They charged a lot more then what they give you the estimated. The customer service is very ruth’s and not professional. They don’t want to help or listen to you at all If you need their help after you pay them.( They gave an estimated with only $2150, but I have to pay them almost $3,287. When they delivered my stuff I received a damaged flat TV 55 inches and also missing two large boxes. Once I tried to claim my case. They returned back to me only $30 for the TV about my two missing boxes they don’t do anything. They said that they could not find any boxes left in their Warehouse. That all I get the answer from them. I tried to contact the customer service but they talked Very rude and unprofessional also they keep hang up on me. Do not use this service.

Read more at: https://www.mymovingreviews.com/write-a-review/step-4

Move size: Partial Move Service cost: $3287

I would leave -5 stars if I could. My experience is far to long to tell. Sort version is. They jacked up the estimate 10 min after they got there. Damaged the front and back doors during the move. Came a day late. Left a bunch of my stuff in another state. I called, left VM's, sent emails. With NO response at all. I filed claims with their "ins" only to offered $108 .I appealed charges with my CC to only to have it denied 4 times so don't think using a CC will help you.TheCC said they provided the service even after I said they had breached the contract. I have requested an arbitration hearing from the LVL with no response. I am currently filing suit against them as of 08/17/2021. This has been going on for over 1 year now. So save yourself, and spend a little extra on a reputable company. Just Google Luxury Van Lines DOT#

Luxury Van Lines Dot# 2131013 There's the URL Below

Luxury Van Lines MC # 742252

https://www.google.com/search?q=luxury+van+lines+dot+number&rlz=1C1CHBF_enUS847US847&oq=&aqs=chrome.0.35i39i362l8...8.3091614392j0j15&sourceid=chrome&ie=UTF-8

The URL Below is a link to the BBB reviews who currently have an alert out on this company.

https://www.bbb.org/us/nj/clifton/profile/moving-companies/luxury-van-lines-0221-90149263

Notice they have an F rating with the BBB.

This is a sad company that does not give a S@#T about you or your stuff. They're contract breaching, unreliable, signature forging, fraudulent pieces of s@#t! And that's an understatement. There is a special place in hell reserved for people like this!

I've given you all the info you need to NOT use them. You've been warned!

Move size: 3 Bedroom Home Service cost: $6500

- These guys scammed me and many other with extra charges and threats to refuse to load/unload items until extra payments were made

- They forced me to sign blank contract forms before they would even begin work and threatened to leave and I would lose my deposit if I didn't sign them BLANK

- They then filled in insurance coverage and inventory later without my knowledge

- They damaged over $3k of property and refuse to compensate me

If interested in joining the class action suit, please contact me

Move size: 1 Bedroom Home Service cost: $4237

I was given an estimate based on inventory to be moved, but on moving day the cost was doubled.  The movers were late.  Was told to give date I wanted belongings, was told that there was a seven day delivery window, when I called after the seven days, I was told there was a 14 day delivery window, Then I was told there was a 21 day window.  Nothing in the contract about 21 days.  Delivery was made on Saturday, not a business day, which is how delivery time was counted. One piece of kitchen bowl was broken, did not get slats to bed, listed on inventory, but not with belongings. Totes were bent and dirty, not the way they were picked up.nobody could give me a straight answer, I would advise everyone to check before hiring them. They requested my business.

Service cost: $2306

This business is dishonest. They gave us an estimate of $1400 and then charged us $2100 even though we didn't bring extra stuff. We DIDN'T take a desk and a book shelf and instead took a few extra boxes. Taking another look at their estimates, they way underestimated the volumes of simple, standard furniture pieces. They must deal with angry customers all the time if they estimate this poorly.

After arguing for hours and talking down the price a bit, they conveniently threw in a "long carry" charge. They claimed that they had to carry the boxes a long way to the truck, which is true, because they wouldn't pull all the way up the driveway! The driveway goes right up to the front door. Conveniently, the long carry fee brought the price back to $2100.

Next time I'll use a different service.. one run honestly and fairly. Expect a 40% markup over your estimate.

Service cost: $2100