Moving APT

I have never taken the time to write a review but I do not want any consumer to experience the HELL that I went through with Moving APT, Accurate Moving dba Platinum Van Lines. These organizations have mastered black mail by holding your personal belongings hostage to increase their fees. I have been a business owner for thirty years and have never experienced such blatant disregard for the consumer and good business.  It all started when I received a call from Adrian at Moving APT, he explained that at Moving APT once the moving fees are established there will be no additional charges. He also stated other moving Co. will increase their fees at time of delivery. He also conveyed to me that they offered 30 days of free storage if I need it. I explained that I did not have a residence presently in Los Angles, that’s a non-issue because of the thirty days of free storage. They sent me there estimate which stated 1 month of free storage. At that point I agreed to use their services. Here is where it gets interesting, moving day! My home is packed ready for the movers. The mover arrive with a gentleman that introduces himself as Mike the owner of Accurate Moving dba Platinum Van Lines. He then proceeds to begin to fill out a new contract and that the other contract from Moving APT was not accurate and he would need an additional $500.00. By this time ¾ of my personal belonging are loaded on the truck. I proceeded to call my assigned customer service rep Gina who tried to get this resolved. After 2 hours of debate and a lot of stress I agreed to pay their additional fees since they had my personal belongings loaded on the truck.  At that time I was assured by Mike at Accurate Moving dba Platinum Van Lines and Gina at Moving APT there would be no additional fees and just let them know when I find a residence. I arrived in LA on a Thursday and began my apartment search which is very difficult. It’s Saturday late afternoon and I receive a call from Mike at Accurate Moving dba Platinum Van Lines, he told me that his employee wants to deliver my furniture on Sunday. I explained that I have not found a residence. His response was you will be charged a re-delivery and storage fee, I explained to him my contract with Moving APT reads I have 30 days of free storage. Mike told me no free storage and to get my personal belonging I must pay the additional fees. I proceeded to call Moving APT with no response. On Monday I receive a call from Gina at Moving APT and she assured me there will be no additional fees because of their 30 free storage which is stated in my agreement. Five days later I procure an apartment, I call my rep Gina at Moving APT to make her aware of my new address. She said that I would be place on the delivery schedule. One week later I receive a call from the driver of the moving truck to schedule delivery. He then proceeded to tell me about the balance due of $901.00 that was on the contract and a redelivery and storage fee of $500.00. I proceeded to call Gina to find out why this was not resolved, while I was dialing another call came in from a second driver explaining he was the driver and now the balance due was $901.00 plus $500.00 plus additional $270.00. He also stated to get my personal belonging he would need to be paid in cash. The review you have just read is the definition of blackmail. PLEASE DO NOT USE Moving APT, Accurate Moving dba Platinum Van Lines it is hazardous to your health.  Just a side note, My furniture look like it went through a washing machine, Lamps broken or missing.      .

Service cost: $2800

As good as it gets!!   I recently moved from Seattle, WA to Atlanta, GA and everythihg went smoothly until I got to Atlanta and didn't know where my things were. I called Moving APT and asked where my stuff was but he didn't have an answer for me, granted I called at 7p EST.  He said he would get back to me tomorrow once he hears from the dispatcher.  Saturday, came and he did not receive a response from the dispatcher so he said he'd call me Monday.  Monday, came and no call so I called Tuesday and I got vcml.  Wednesday, came and I call Moving APT again and get vcml but on that Wednesday, a man from the moving company called me and said he'd be in Atlanta on Saturday with my stuff.  Saturday came and he was on time.  He was here with my stuff, he put all of my belongings where they needed to be and I couldnt have been more pleased.   They weren't forthright and honest when it came down to delivery of my things but when they did deliver it, it was nothing but professionalism all the way.  I don't know if I'll use them again but they did a fine job!! The only thing they need to work on is the communication between the dispatcher and the customer.  As a customer, I just want to know when my stuff is getting to the location. If there's ahod up, that's fine..just keep the customers informed.   I had no hidden fees, no nothing.  All I can say is that they did a GREAT job,  I may have had to wait a few days but I'm extremely pleased with the outcome.  Thank you, Moving APT and your deleveiry drivers. .

Service cost: $2113

Do NOT use Moving APT. They were very friendly and gave us an incredibly reasonable quote up front, and explained exactly how everything would happen. Not has happened as they told me it would, and I am not paying over double the original quote. Not only did they neglect to inform me about future charges, they also blatantly lied about things, to trick me into situations where I would be forced to pay more. As soon as I contacted them about an issue, they became difficult to deal with and rude. Avoid working with them, at all costs.

Service cost: $4500

The first time I contact this Company (February 2015) the rep. Mr. Lukasz was very helpful. They gave me an estimate as per my list of furniture and boxes very reasonable. About $7000.00 to moving my belongs from Rhode Island to Florida. I sign the estimate and make a deposit to look forward to the date of moving(March 2015). Then the first surprise, the company I see at my door is not MOVING APT but NY BUDGET MOVERS LLC. and after to charge the truck they show me another estimate of $12000.00 with a charge of $1600.00 for packing material (5 boxes and dozens of tape). 3 days later a new surprise, was another moving Company they arrive at my door in Florida. My belongs was discharged from the 1st truck to a storage building in N.Y. and charged another truck to transport everything to Florida with the final bill of $13000.00 and a total of 30 missing boxes from the load. Also they not re-assemble the furniture as per the contract indicates. I call Moving APT to put a claim and send me a Claims service company CSI who in October send me a letter to " inform our service agreement has been terminated and do not proceed any claim" . 11 months later I still waiting for my belongs or payment for. I lost valuable things stolen by the mover company without compensation.

Service cost: $12918

Do not do business with this company - wish I had researched them before using!! Look up the definition of "bait and switch" and you will see them!!

Just as everyone else has reported, they must intentionally I price your move so expect to pay more than twice what they tell you!!

Movers kept delaying pick up - I called our representative at Moving APT to express concern - he never returned my call!!

Was given quote of $4k and when movers showed up, they wanted nearly $9k and we did not add anything!! We actually deducted a few items -

Movers were two days late and when moving apt called us the day after the pick-up asking us how our service was, we told them 'horrible' - the lady said she would get with her manager and call back - guess what?! no return phone call!!

Beware of their scam and run away!!

Service cost: $7000

Moving APT's tactic is to bait consumers with low-price quotes, which offer no transparency regarding the full moving process. They outsource the move to 3rd parties, and in our case, we had "All Around Van Lines" perform our move and it was a very poor experience. Countless up-charges for "too many stairs" and "too long of a distance from the truck to the door" or "extra tape" plus lots of damage in our rental home, including the wood floors and doors. Once Moving APT gets you to commit to a quote, they are no longer interested in being involved. They pass you off to deal with the movers directly, and any claims are also handled 3rd party. The company is a dishonest middle-man that uses inaccurate low-price quotes, then passes consumers off to poorly reviewed, unprofessional, and incompetent moving companies. DO NOT USE MOVING APT.

Move size: 2 Bedroom Home Service cost: $4475

I had the worst experience ever with APT and I have moved a lot of times being an Army wife. This time I hired private movers hoping for a smooth experience. Brian, the sales representative was pleasant in taking down my inventory, following up and providing a quote. The quote was exactly what I was hoping for so I put down my deposit. When there was follow up from the customer experience team, there seemed to be a problem and my move was coming up in 2 days. I called Brian for resolution and he treated me as if I were stupid and was inconveniencing him. At this time they had $800 of mine and me trying to change a move 2 days prior would have been almost impossible. I felt stuck. The rep also told me to wrap my drawers up good in my dresser because the movers liked to go through any drawer easy to open. Moving forward, the movers came, got everything on the truck and told me that even though I was promised free stairs and free supplies, APT were liars and they were going to charge me. APT by the way are brokers.. they are 3rd party. So you will never meet anyone from the company. They hire actual moving companies so you are paying for 2. Not only did I get charged extra for items, once all of my belongings were on the truck, the driver told me my charge was doubled. I went from $2000 quoted to $4000, and he asked me what I would like to do.. what am I supposed to do? You already have all of my furniture on the truck. They showed up in a timely manner to deliver my items but stated they were not supposed to set anything up. I was at least able to talk them into putting my bed together and taking the TV out of the box. The delivery was the better experience of everything, although my patio chair was broken and there is not one person from that company who will bother to talk to me now. Please save yourself a lot of money and stress and hire local movers who can come to your house and assess your items to be shipped.

Move size: 1 Bedroom Home Service cost: $4000