Milestone Relocation Solutions

I had to call Milestone Relocation Solutions at 9:30 AM when they were scheduled to be at my house between 8-9 AM on the day of our move. We already closed on 2 houses. They told me they were not coming. The manager (located in FL), said "his movers went dark on him" (whatever that means). That was not acceptable and I implored him to get someone. He did, and 5 people showed up around 1 PM. What kind of moving company tells you they aren't showing. One woman mover hurt her ankle in the first half hour and I still got billed for 5 movers for 7.5 hours. I fed them and tipped them anyway because it was not their fault that they had no experience as movers. They destroyed 2 new desks that were laid on my lawn and damage many other pieces of furniture. It also took twice as long as it would have with experienced movers. I was the 5th mover and ran circles around all of them. I am 50 years old and one guy was 15 years my elder, and another was half my size. My only compliment is that these guys were all polite and courteous.

You would be foolish to sign up with these people as they are not really a moving company. They take your move and outsource it to other moving companies. They have a claims department that only corresponds by email (cannot call). They use the address of a school building in Raleigh, NC. Avoid this company at all costs. This is my first of many reviews, and they will be reported to the appropriate government agencies. My last interaction was very disrespectful from the one and only manager. He mentioned that there is no number for the claims department because they receive countless claims. He mentioned that they were mostly bogus claims wanting free moves. I can assure you my claim is anything but bogus and I have many pictures from this disastrous move. You need to question why they have so many claims, and most people would not bother to go through the effort to file a claim if there was not a real issue.

Move size: 4 Bedroom Home Service cost: $1200

I had a move scheduled 6 months in advance, 15 minutes before the moving crew were supposed to be at my apartment the movers call me and tell me, I'm going to have to reschedule my move! The mover informed me they don't work in the rain and proceeded to tell me how it was down pouring were I was living. NO RAIN IN MY ARE! In fact, the rain didn't start until 4 hours later! That was plenty of time to do the small amount of moving I had since, there was no furniture involved! After going back and forth with this guy, he gets mad and inform me, "LADY, WE AIN'T MOVING YOU! And hung up the phone! I called the main number only to get an equally as rude person telling me they are going to have to reschedule. I tell her I can't because, I have to be out TODAY! The woman tells me she is through this conservation and hangs up! A few hours later I call back to see if they can send someone else to move me, because I can't find someone to move me yet and the lady tells me, Oh! They are on their way and will be calling you when they are about 20 minutes out. I'm STILL waiting for that call! Thank God, I was able to find a moving company that was nice enough to move me on short! Save your money, time, and frustration! GO TO ANOTHER MOVING COMPANY!!

Move size: 2 Bedroom Home Service cost: $299

While on the clock for my move, Milestones crew (or should I say the third party guys they contracted out for my move) side swiped my car which was parked in my yard at the new house. I was inside my new place at the time, not in the yard so I didn’t see it with my own two eyes. Once I saw it a few moments later and asked the movers about the damage (front bumper torn off, mirror torn off, scratches and paint) they denied having done it and said it must have been a hit in run. Keep in mind this all happened within a ten minute span on a small side street while they were outside the entire time. I called the police who of course matched the damage on my car to the matching damage on their moving truck. The police confirmed to me that there was no possible way that the moving crew was unaware of the damage they had caused. The insurance exchange form done by the police was filled out and the moving crew left the insurance info of Budget Moving Co. rather than their own information. The week long nightmare that ensued trying to speak with someone who would help me file an insurance claim so that Milestone would pay for my undrivable vehicle probably took years off my life. On a corporate level, a marketing director named Brian (I think) claimed that they were not responsible because while yes I had hired Milestone as my moving company they had only “arranged” for the third party, Moving Logistics LLC, to conduct my move. Interesting considering all the email confirmations I received and my moving receipt came from Milestone! Finally after tears, arguing, begging and pleading with at least four different individuals within the company I worked with a nice woman named Margaret who did agree that they would pay for my rental car and the damages that they had done to my vehicle. I did in the mean time receive a phone call from the driver of my crews GIRLFRIEND asking what had happened. She was nice, but the fact they gave out my personal contact information to someone not an employee of either company cannot be ethical! While I was calling around for a week trying to sort out who would take responsibility I did rent a car from enterprise in good faith that they would do the right thing and pay for it. I am single and drive myself to work everyday without the option of a partner to give me a ride so I needed a vehicle. I put the max insurance on the rental car (wasn’t feeling too lucky). Milestone/Moving Logistics refused to pay for this insurance and nickel and dimed me on the final bill to the point where they figured out that 8 dollars in taxes was part of the insurance and deducted that from their final settlement with me. Talk about cheap considering I paid over 300 for my “small move special” and gave a 40 dollar tip to their drivers (prior to me realizing they had just completely screwed up my car). Never once through the month long process of getting this settled did anyone from Milestone corporate call to apologize for what had occurred, offer me anything to make me a happier Customer or do a single thing to make this right. They paid the bare minimum of what was required and never offered me a refund or partial refund on the move. This company is unethical, not customer service oriented and contracts with small third party companies who are not insured (from what I can tell). And their drivers are not honest clearly! I would stay away.

Move size: 3 Bedroom Home Service cost: $319

Cancelled my move at the time they were supposed to arrive, blaming inclement weather. It has not rained for the past hour and only drizzled before that. No flooding anywhere. No policy offered through whole process until after they cancelled on me. When I called the office, the director, Erik Pendleton, threatened me if I interrupted him, screamed at me, and refused to tell me the name of a supervisor or let me talk to my move coordinator, who was actually professional. Then he hung up on me. Thank you Milestone. Moving is not a big deal at all. I do not see how you are in business if you cancel at the first drop of rain, attack customers, and no one has any accountability. This company is a legitimate nightmare.

Move size: 1 Bedroom Home Service cost: $100

This is by far the worst company I have come across.  Before they started they asked how I would be paying and then started loading.  They loaded one-box-at-a-time; stretching a one hour job into a two hour load.  Once they made it to my house they tell me that my payment form was unacceptable and they would not allow anything off the truck until I paid them.  They gave me a cost and while I was paying it with the Florida office the local manager called and says "no more mr. nice guy".  When I hung up on him he calls his delivery driver and all of a sudden the cost has increased by one hour.  When they unloaded they piled everything into one room. This is definitely a company to stay away from - especially the Raleigh NC and surrounding area.  .

Service cost: $440

I recently used this company for the second time for a move from Laurel, MD to Baltimore City. The movers arrived on time and were friendly and professional. They moved all of my belongings to the third floor of my home and left NO SCRATCHES on the wall!! The overall price of the move was a little over $500, but considering they went up and down 3 flights of stairs each time, I had no problem with the extra amount of time. One item was dropped, but the movers fixed it and I have had no problems. I highly recommend this company.

Service cost: $504

Superb experience with the company. From the call into the office to get a quote, to the start, and completion of services. I could not have asked for a better moving experience. Movers were professional clearly knew what they were doing and fast. Great attitudes all around and willing to help in any way possible to make the job easy for me. Set up bed and frame and asked where I wanted big furniture items placed.

Price quoted was higher than the price I paid which was a nice surprise.

HIGHLY RECOMMENDED!

Service cost: $550