Milestone Relocation Solutions

I had to call Milestone Relocation Solutions at 9:30 AM when they were scheduled to be at my house between 8-9 AM on the day of our move. We already closed on 2 houses. They told me they were not coming. The manager (located in FL), said "his movers went dark on him" (whatever that means). That was not acceptable and I implored him to get someone. He did, and 5 people showed up around 1 PM. What kind of moving company tells you they aren't showing. One woman mover hurt her ankle in the first half hour and I still got billed for 5 movers for 7.5 hours. I fed them and tipped them anyway because it was not their fault that they had no experience as movers. They destroyed 2 new desks that were laid on my lawn and damage many other pieces of furniture. It also took twice as long as it would have with experienced movers. I was the 5th mover and ran circles around all of them. I am 50 years old and one guy was 15 years my elder, and another was half my size. My only compliment is that these guys were all polite and courteous.

You would be foolish to sign up with these people as they are not really a moving company. They take your move and outsource it to other moving companies. They have a claims department that only corresponds by email (cannot call). They use the address of a school building in Raleigh, NC. Avoid this company at all costs. This is my first of many reviews, and they will be reported to the appropriate government agencies. My last interaction was very disrespectful from the one and only manager. He mentioned that there is no number for the claims department because they receive countless claims. He mentioned that they were mostly bogus claims wanting free moves. I can assure you my claim is anything but bogus and I have many pictures from this disastrous move. You need to question why they have so many claims, and most people would not bother to go through the effort to file a claim if there was not a real issue.

Move size: 4 Bedroom Home Service cost: $1200

I had a move scheduled 6 months in advance, 15 minutes before the moving crew were supposed to be at my apartment the movers call me and tell me, I'm going to have to reschedule my move! The mover informed me they don't work in the rain and proceeded to tell me how it was down pouring were I was living. NO RAIN IN MY ARE! In fact, the rain didn't start until 4 hours later! That was plenty of time to do the small amount of moving I had since, there was no furniture involved! After going back and forth with this guy, he gets mad and inform me, "LADY, WE AIN'T MOVING YOU! And hung up the phone! I called the main number only to get an equally as rude person telling me they are going to have to reschedule. I tell her I can't because, I have to be out TODAY! The woman tells me she is through this conservation and hangs up! A few hours later I call back to see if they can send someone else to move me, because I can't find someone to move me yet and the lady tells me, Oh! They are on their way and will be calling you when they are about 20 minutes out. I'm STILL waiting for that call! Thank God, I was able to find a moving company that was nice enough to move me on short! Save your money, time, and frustration! GO TO ANOTHER MOVING COMPANY!!

Move size: 2 Bedroom Home Service cost: $299

While on the clock for my move, Milestones crew (or should I say the third party guys they contracted out for my move) side swiped my car which was parked in my yard at the new house. I was inside my new place at the time, not in the yard so I didn’t see it with my own two eyes. Once I saw it a few moments later and asked the movers about the damage (front bumper torn off, mirror torn off, scratches and paint) they denied having done it and said it must have been a hit in run. Keep in mind this all happened within a ten minute span on a small side street while they were outside the entire time. I called the police who of course matched the damage on my car to the matching damage on their moving truck. The police confirmed to me that there was no possible way that the moving crew was unaware of the damage they had caused. The insurance exchange form done by the police was filled out and the moving crew left the insurance info of Budget Moving Co. rather than their own information. The week long nightmare that ensued trying to speak with someone who would help me file an insurance claim so that Milestone would pay for my undrivable vehicle probably took years off my life. On a corporate level, a marketing director named Brian (I think) claimed that they were not responsible because while yes I had hired Milestone as my moving company they had only “arranged” for the third party, Moving Logistics LLC, to conduct my move. Interesting considering all the email confirmations I received and my moving receipt came from Milestone! Finally after tears, arguing, begging and pleading with at least four different individuals within the company I worked with a nice woman named Margaret who did agree that they would pay for my rental car and the damages that they had done to my vehicle. I did in the mean time receive a phone call from the driver of my crews GIRLFRIEND asking what had happened. She was nice, but the fact they gave out my personal contact information to someone not an employee of either company cannot be ethical! While I was calling around for a week trying to sort out who would take responsibility I did rent a car from enterprise in good faith that they would do the right thing and pay for it. I am single and drive myself to work everyday without the option of a partner to give me a ride so I needed a vehicle. I put the max insurance on the rental car (wasn’t feeling too lucky). Milestone/Moving Logistics refused to pay for this insurance and nickel and dimed me on the final bill to the point where they figured out that 8 dollars in taxes was part of the insurance and deducted that from their final settlement with me. Talk about cheap considering I paid over 300 for my “small move special” and gave a 40 dollar tip to their drivers (prior to me realizing they had just completely screwed up my car). Never once through the month long process of getting this settled did anyone from Milestone corporate call to apologize for what had occurred, offer me anything to make me a happier Customer or do a single thing to make this right. They paid the bare minimum of what was required and never offered me a refund or partial refund on the move. This company is unethical, not customer service oriented and contracts with small third party companies who are not insured (from what I can tell). And their drivers are not honest clearly! I would stay away.

Move size: 3 Bedroom Home Service cost: $319

Cancelled my move at the time they were supposed to arrive, blaming inclement weather. It has not rained for the past hour and only drizzled before that. No flooding anywhere. No policy offered through whole process until after they cancelled on me. When I called the office, the director, Erik Pendleton, threatened me if I interrupted him, screamed at me, and refused to tell me the name of a supervisor or let me talk to my move coordinator, who was actually professional. Then he hung up on me. Thank you Milestone. Moving is not a big deal at all. I do not see how you are in business if you cancel at the first drop of rain, attack customers, and no one has any accountability. This company is a legitimate nightmare.

Move size: 1 Bedroom Home Service cost: $100

This is by far the worst company I have come across.  Before they started they asked how I would be paying and then started loading.  They loaded one-box-at-a-time; stretching a one hour job into a two hour load.  Once they made it to my house they tell me that my payment form was unacceptable and they would not allow anything off the truck until I paid them.  They gave me a cost and while I was paying it with the Florida office the local manager called and says "no more mr. nice guy".  When I hung up on him he calls his delivery driver and all of a sudden the cost has increased by one hour.  When they unloaded they piled everything into one room. This is definitely a company to stay away from - especially the Raleigh NC and surrounding area.  .

Service cost: $440

I recently used this company for the second time for a move from Laurel, MD to Baltimore City. The movers arrived on time and were friendly and professional. They moved all of my belongings to the third floor of my home and left NO SCRATCHES on the wall!! The overall price of the move was a little over $500, but considering they went up and down 3 flights of stairs each time, I had no problem with the extra amount of time. One item was dropped, but the movers fixed it and I have had no problems. I highly recommend this company.

Service cost: $504

Superb experience with the company. From the call into the office to get a quote, to the start, and completion of services. I could not have asked for a better moving experience. Movers were professional clearly knew what they were doing and fast. Great attitudes all around and willing to help in any way possible to make the job easy for me. Set up bed and frame and asked where I wanted big furniture items placed.

Price quoted was higher than the price I paid which was a nice surprise.

HIGHLY RECOMMENDED!

Service cost: $550

I was moving a bedroom set and a living room set plus two chairs and a small kitchen table and a large curio into a one bedroom apartment. Grant it the bedroom furniture was a quality set and very heavy and the livingroom set was bulky as well but I knew these two guys were slow from the moment that I met them. When movers moved my mom and were paid a flat rate they husseled and were fast and strong. That is what I expected for the movers when they came to my house. One of the guys walked so slow, I had pep to my step but not them. I was furious and I asked my friend to just start helping me carry out all my boxes of non-furniture items to my front lawn by the truck so my bill wouldn't be that outrageous, I was exhausted! Sometimes the one guy would pick up some sofa cushions and walk slow after I picked up some heavy boxes. I arrived at the apartment before them and eventually had to call b/c they didn't yet show up and I told them that they were slow and that I was moving faster than them, especially the other guy that I was not talking to and that the bill was going to be too much. I just called and am waiting for a call back from the manager there, not sure if I will ever hear back. I would NEVER use this service again! It cost me $560 and 5 hours for two slow movers and one truck to move into an apartment that was only 30 min. driving distance from my old location. They also broke two of my lamps and did not apologize.

Service cost: $535

They showed up with no packing materials and a truck that was not big enough for all my goods. (they never mentioned that they didn't have a truck big enough, if the had, I would have hired someone else) They charged extra for the second trip. They sent me a 3 man crew, one had a bad back and couldn't lift. They took a smoke break between every large piece of furniture. They did not have enough blankets so much of my furniture got damaged. They dragged my furniture on the ground. They offered me 300 for damages but I never saw it, I ended up getting it back from the credit company. If you value your time and sanity, pick somebody else to move your house hold goods.

Service cost: $1850

This is a no, at least not in Atlanta, We hired them thinking we would get professional movers, and we were willing to pay more than other companies asked in order to get the move done right. Get that? We paid more for this company than what other companies had asked.

We ended up with a move that could have been 5 hours long that became 7 hours long. We did all the packing ourselves. We are now missing an ironing board, a Blu-Ray player, and a portable clothes rack (perhaps not stolen by the movers, but stolen by someone else while in the possession of the movers.. the truck was empty but we keep realizing things are missing as we unpack). The mover backed the truck into the fence at the apartment complex we were vacating three times, hitting the neighbor's fence on the other side.

The head mover asked us, at the end of the move, to pay part of the fee in cash even though the central office had two of our credit card numbers. And when the head mover left the apartment, peeved that we wouldn't (and couldn't.. try making a $400 withdrawal on a Sunday night from the closest ATM that does not belong to your bank. Your bank will shut down your debit card) pay them part of it in cash, and peeved that we couldn't tip them, he told the other movers in front of us: "they paid us with a credit card; there's no money." Then he tried to call someone to make arrangements to pay the other movers.

We have worked in a lot of different environments and are well-versed in labor issues. His behavior tipped us off that he was likely a subcontractor, which would explain why his truck had no decal or identifying marks from the moving company, and that the other movers were not on the payroll, I.e. being paid in cash under the table. A subcontractor is one thing, if they had told us they would be using one (the company did not tell us that), but non-payroll employees? Uh-uh.

If I am hiring someone under the table, I want to make that decision myself. I do not want a professional, insured moving company sending me people who get paid in cash only. What the hell is that? That is so exploitative of the workers. I want to use a company that uses just labor practices, and paying people only whatever tip is given to them is totally not cool. Oh yeah, it is probably also not the most legal behavior in the world.

We left one message for them saying we would like to talk to them, including saying we would contact the Better Business Bureau. They called back once and left a message (we missed the call). They haven't tried again. We have contacted John Daley by email, and he has not responded. Next step? Contacting the Better Business Bureau.

Service cost: $782

The worse. No call, no show once. Called and cancelled on us the second attempt and hour after the were supposed to be there. The third attempt was 2 hours late because they contracted a company from a city 2 hours away to help with the move. The best thing they could have done was hire these guys and I wish I would have gone straight with them in the first place. If you are in the Raleigh/Charlotte/Rock Hill area use Quick Turn Cargo. They were legit. Never, ever, ever use Milestone. Ever.

Service cost: $240

I had a move scheduled for Father's Day morning between 8-9:30. One of the movers called me at 9:20 to say that they were getting gas and would be at the old place at 9:45. That was the last I heard from anyone for hours. I called the office several times, got the voicemail. I call the cell number that the guys called me from, and finally got an answer on the third call somewhere around, oh, 12:30. The guy that answered said they were broke down on the side of the road. I got some long song and dance about parts and it being hot and so on, to be completed with a "It's Father's Day, and I'm broke down on the highway."

Mr. Loves His Job said he'd talked to the office, and they should've called me. I *still* haven't heard from the office.

If they had called me when it happened, it would've been fine. And instead of an apology for the miscommunication, I got attitude for bothering them while they were working on the truck.

Don't use these guys. They're rude, there's zero communication, and they seem to think you're on their time. You know the old saying, you get what you pay for..spend the extra money and go with someone who knows what they're doing.

Service cost: $365

Milestone realcation advertises a $199 quote for a small move with "no hidden fees". Advertised price was $199, final cost was $275. Move took less then minimum time, but they added drive cost, supplies cost and a surcharge for using a credit card to make payment.

Had asked for an afternoon move. The actual mover asked if I could change to a morning move, which I accepted IF they could get started between 8 and 9 since I had an appointment at 10:30. They agreed to early start, but arrived at 9:30 versus between 8 and 9.

Actual movers were great, but the ad was 100% false.

Do not recommend using this organization, unless you get a written quote.

Service cost: $275

We hired the Atlanta branch of this corporation, but only corresponded with John Daley at corporate. We expected professional movers, and we were willing to pay more than other companies asked in order to get the move done right.

We did all the packing and unpacking (not sure why this form indicates we paid for unpacking services).

We were initially told the movers would come between 2 and 4 on a Sunday, which was perfect. I had to work at a church that morning, and we both had to fly out the next day on business.

We were quoted around $112 per hour for a four-hour or so move. We only had a small storage unit (on-site in the apartment complex we were leaving) and a one-bedroom apartment. Not a ton of stuff. Three movers came. The day before, the head mover asked if they could come at noon, due to the heat, instead of between 2 and 4. We said this was fine, and made some changes to our schedule.

It took them about seven hours. There was a walk between both apartments and the truck, plus elevator rides, but this seemed significantly slower than we had been quoted. I thought it was because they were being careful with our stuff, and nothing showed up broken, so that was correct. I now wonder if they were inexperienced. We moved about a mile away, so there wasn't any traffic.

We paid a total of $784. After this move, we are now missing an ironing board, a Blu-Ray player, and a portable clothes rack (perhaps not stolen by the movers, but stolen by someone else while in the possession of the movers, as the truck was empty at the end of the move).

The head mover asked us, at the very end of the move, to pay half of the fee in cash even though the central office had two of our credit card numbers. He wouldn't take a check. And when the head mover left the apartment, peeved that we wouldn't pay them part of it in cash (trying to making a $400 withdrawal on a Sunday night from the closest ATM that does not belong to my bank actually shut down my debit card), and peeved that we couldn't tip them, he told the other movers in the hallway (we could hear): "they paid us with a credit card; there's no money." Then he tried to call someone to make arrangements to pay the other movers.

This last thing he did really surprised us. We suspect he was a subcontractor, which would explain why his truck had no decal or identifying marks from the moving company, and that the other movers were not on the payroll, I.e. being paid in cash under the table. A subcontractor is one thing, if they had told us they would be using one (the company did not tell us that), but using non-payroll employees is really not appropriate. If I am hiring someone under the table, I want to make that decision myself. I do not want a professional, insured moving company sending me people who get paid in cash only. That is a very exploitative practice.

We also were not informed by the office we would need to pay anything in cash, and no one told us the policy was to tip the movers. We would have been prepared, but instead, we felt like the mover was trying to take advantage of us by insisting, at the very end of the move, on cash.

We have tried to contact Milestone Relocation Services by phone and email. They called back once and left a message (we missed the call). They haven't tried again even though we have sent two emails. There has been no response via email and no additional phone call.

We are unsure how to file a claim regarding the missing items. We have filed a complaint with the Better Business Bureau and have yet to hear back.

Service cost: $784

BUYER BEWARE!!

My husband and I used this company to help us move from our 3 bedroom townhouse to a new home about 15 miles away. The company gave us a quote of $105/hour for 3 men to come move our things. The website promises that all of their movers are employees of the company and have had 3 months of moving/safety training. They also promise to send out uniformed employees that give courteous service and work 60 min/hr with no breaks.

However, on the day of our move, Milestone Relocation Solutions sent us 3 day laborers. The company never told us they would be sending non-employees. We only found out through casual conversation with the guys in the middle of our move that they did not actually work for the company but were independent contractors. They were plain clothed and showed up in an unmarked moving truck. Since we had to move that day, we had no choice but to continue the move.

After 14.5 grueling hours of instructing them on how to load the truck, watching them damage our furniture, scratch our banister, knock a hole in our wall, drop our 36" TV, drop our boxes while trying to load them on the hand truck, take smoke breaks, curse loudly, and talk on their cell phones, we were at our wits end. Our move started at approximately 10am and did not end until 12:30am that night. Part of the problem was that they brought a truck that was more suitable to move a one bedroom apartment rather than a 3 bedroom home. The movers assured us the truck would be adequate, but when they realized they needed a larger truck, they did not call their supervisor to have a larger truck sent out. They ended up having to make two trips, which tacked on 2 hours to our move, which, of course, we were charged for.

A move that should have taken 6-7 hours ended up taking more than twice as long. We were charged $1536 for the entire time - untrained day laborers, smoke breaks, lunch breaks, damaged furniture and all. We stopped payment immediately and also reported our dissatisfaction and damages to the company and Better Business Bureau two weeks ago.

The company has yet to respond to our complaint. When I called the company about it, the response I got from Jim Pello was "Well, I was out of town this past weekend, so I don't know what happened." Ummm, I don't care if you were out of town. Give me an apology and rectify the damage! Mr. Pello instructed me to send him our documentation of the damages, which I did along with a letter outlining the terrible service and false advertising we were given. No response. None. Nada. Zip.

If you are looking for a moving company, STAY AWAY FROM MILESTONE!! Pay a few more bucks an hour and go with a more reputable company.

Service cost: $1536

I had the a wonderful experience with my crew and helper Jonathan and Shaquille they were very professional and worked at a steady pace to ensure our move was a success. I called on a Saturday and was able to get them the following Monday. When Monday arrived they showed up on time and five hours later my move was complete with no accidents or broken items. I will definitely use Milestone Relocation Service again and have already begun telling my friends and family about them. Thanks again, Michael Jackson.

Service cost: $75

Milestone came highly recommended to me by a friend.  The salesperson was very courteous when scheduling my move and answered all of my questions.  He was also very prompt with answering questions via email.  The movers called me on schedule before arriving, loaded all of items with care but also worked quickly.    All of the items were unloaded quickly with care and placed in the new location.  Both movers were very friendly and did not complain about carrying furniture up three flights of stairs.    .

Service cost: $350

My name is Sylvia and I just recently relocated after selling my house. I selected the moving company Milestone to assist me. Milestone in return went beyond assisting me. They showed ready to work. I had been in my house for 9 years so as you can only image I had a lot of items to move. The moving guys conducted the move in a professional and timely matter. I greatly appreciate the outstanding and hard working job that Milestone moving company did for me. I would recommend over and over if to anyone who is trying or thinking of moving. Also, if I move again I will be using milestone. I would like to take this time to thank you for the outstanding job you guys did. You made my move less stressful.

Service cost: $684