Milestone Relocation Solutions

I was lied to about services provided by an Erik Pendleton who has ignored my calls emails since confirming move an payment regarding issues. They were to reassemble a washer dryer lied about a part being wrong connected washer wrong I ruined a load due water temperature cold water wasn't coming on had get someone else it was NO ISSUES besides lazy. Mover crew supervisor Greg attempted to run a scam for more money. Invited some other guys out the blue to case my house?? Very unprofessional as they did some transaction drugs?? I don't know but DO NOT DO BUSINESS WITH THIS FRAUDULENT COMPANY!! The company I hired didn't even do the move!!

Service cost: $530

I moved from a 3 story townhouse to a condo on the 3rd floor! The movers (2 men) loaded their truck and wrapped all my furniture and mattress. They had everything unloaded and set back up in my new place within the time frame quotes (3 hours). Nothing was damaged during the move which was amazing because I feel like things always get damaged.

The men who moved my stuff was very pleasant to deal with and had a great system in place.

Reserving my move date was easy and I was confirmation/e-mail throughout the process! I was always able to get a hold of a real person and had no issues.

This is for sure a great company to use!

Move size: 3 Bedroom Home Service cost: $360

I had to switch my move time 3 times. Milestone ALWAYS answered my call within a few rings, changed the date and time with no penalty, and were always very, very, polite and helpful! I am a single female moving, so I was nervous. The crew (2 gentlemen) were professional, timely, had a great attitude, and did not scratch, dent, or break anything (and I have a lot of stuff)! When we found out the move-in was up a steep hill and around the corner even farther, they gave me no trouble at all but rather their positive attitude was contagious and made the move way less stressful for me. Highly recommended and I did my research beforehand!

Move size: 1 Bedroom Home Service cost: $550

I had to call Milestone Relocation Solutions at 9:30 AM when they were scheduled to be at my house between 8-9 AM on the day of our move. We already closed on 2 houses. They told me they were not coming. The manager (located in FL), said "his movers went dark on him" (whatever that means). That was not acceptable and I implored him to get someone. He did, and 5 people showed up around 1 PM. What kind of moving company tells you they aren't showing. One woman mover hurt her ankle in the first half hour and I still got billed for 5 movers for 7.5 hours. I fed them and tipped them anyway because it was not their fault that they had no experience as movers. They destroyed 2 new desks that were laid on my lawn and damage many other pieces of furniture. It also took twice as long as it would have with experienced movers. I was the 5th mover and ran circles around all of them. I am 50 years old and one guy was 15 years my elder, and another was half my size. My only compliment is that these guys were all polite and courteous.

You would be foolish to sign up with these people as they are not really a moving company. They take your move and outsource it to other moving companies. They have a claims department that only corresponds by email (cannot call). They use the address of a school building in Raleigh, NC. Avoid this company at all costs. This is my first of many reviews, and they will be reported to the appropriate government agencies. My last interaction was very disrespectful from the one and only manager. He mentioned that there is no number for the claims department because they receive countless claims. He mentioned that they were mostly bogus claims wanting free moves. I can assure you my claim is anything but bogus and I have many pictures from this disastrous move. You need to question why they have so many claims, and most people would not bother to go through the effort to file a claim if there was not a real issue.

Move size: 4 Bedroom Home Service cost: $1200

This is the WORST moving company EVER! I have moved several times, but never had such a disgusting experience. The movers were unprofessional, smelled like alcohol and destroyed my house and my things. They left holes in the house when they were taking the furniture out and they said they would come back to fix it. All the furniture was assembled back incorrectly.
The move lasted double the time it should have lasted and they were doing everything very slowly.
They did not give me the discounts they promised.
If you take good care of your stuff, DON'T use this company, they are HORRIBLE!!

Service cost: $1000

My move was really easy with the Milestone Relocation Solutions. I already had everything boxed and furniture disassembled. The movers (two guys) showed up on time and moved my boxes and furniture very carefully! The move took exactly as long as they estimated, so I was very pleased with the movers and the company in general. It cost exactly how much they estimated with no hidden fees, and nothing was broken in process. The movers were very attentive to my needs of where the furniture and boxes need to go in my new home, and accommodated my requests. I am happy. Will definitely use again.

Service cost: $295

Your guys were on time, they worked hard and efficiently. They were friendly and took good care of my property during the move. They made it easy and enjoyable. I've used two other moving companies prior to this one and this is by far the best in the metro/dc/md area.  Prior to using this company the guys before took 6 1/2 hours and damaged our things with scuffs.  The exact move from our storage unit to our home took milestone movers 3 hours. Almost less than half the time and half the price of the previous company. Richard the sales man was the best. He even helped when we had to change the date and time last minute.  I will be referring friends, family, and co-workers in the future to this company.

Service cost: $599

When the guys arrived they had no supplies to wrap my furniture after I informed the salesman that I wanted my furniture wrapped. Every piece of wood furniture has scatches. One wood VHS holder's leg was broken they propped it up and never said anything. My glass table as deep scrates in it and I was not satisfied. For $99 per hour I expected them to work hard and not be slacking off by talking on the cell phone and taking a millon breaks. My end result was a moving bill well over $800 and I had already moved most of my small items before they even arrived. I was moving from a three bedroom townhouse into a house and it took them forever to take down the beds and even longer to put them up. I don't think its the company just this crew that needs to be let go. Customer service from the company was ok but the movers were unsatifactory.

Service cost: $800

The movers were on-time and they did not take many breaks however I do feel that they could have brought more moving equipment such as hand trucks.  I was lucky I had two flat hand trucks from my job because that helped speed up the move.  Time is money and the job would have taken a lot longer if I didn't have my hand trucks.  The gentelemen were nice however they should have brought their own water because the average person may have packed up all of their dishes and cleaned out the refrigerator so they would not be able to get any water.  I enjoyed the movers though.

Service cost: $94

Milestone did not come to our home to provide an estimate they did it thorugh verbal/email and resoluted in being short a truck.  Waiting almost an hour for the situation to be resolved and confirmation on another truck and then required a 4 man crew.  The cost was $500 more than the estimate.  They could not get the refrigerator out the door and had to take it apart and did a bad job of it, lost parts, broke parts and there are dings in the doors.  We have been finding furniture that is damaged now after we have had time to look at everything.  I was told I would be called 30 min prior to arriving, never received a phone call.  Then for the day we moved into our new home I was advised they would be there between 7 and 7:30 they did not call until 7:30 and said they would be there in an hour and didn't arrive until 2 hours later.  In addition, they did not put bring 25 totes we wanted upstairs they left them in the garage.  Called the operations manager and never received a call back!

Service cost: $1000

I submitted a move request on line and received 6 estimates.  Quickly is was narrowed to 3 movers and the final decision was made based on the first to get back to me on the schedule I wanted.  This was a short notice move and this company was able to confirm quickly with a schedule where the others had to get back to me after checking with someone else.  Right away it gave me the sense that this mover was in control and would give me the best service.  While the other movers in consideration were trying to figure out their schedules and give me firm dates and times,  I contracted and set up the pick up.   The crew arrived on the very end of the window, but, were on time and were courteous, clean, and took very good care of my belongings.  After a quick review of what was being moved they went to work and quickly loaded the truck.  They followed me to the new location and unloaded just as quickly.  The move was finished 20 minutes under the alloted time I budgeted for so I was very pleased.  I would use this mover again.

Service cost: $300

I would not recommend this company at all--NOT EVER.  Despite our providing a detailed list of the things to be moved, they sent two small trucks,  instead of the size we requested, and two movers who were slow and unable to handle the move.  We had previous movers put furniture in storage from a 2 story home--which took 4 hours to wrap, load and unload.  All these movers had to do was move the same things out of storage onto the truck, no steps involved, yet it took them almost 5 hours just to load the trucks. When the movers said they had to go put gas in the trucks so they could drive to the delivery address, I called to complain and the person I talked to said he was hanging up on me because he doesn't talk to angry customers since that's the dispatcher's job.  I left my name and number and received no response.  I called a 2nd time and left a message and about an hour later, got a return call and was told they would contact the person who scheduled the move and have him call me.  Needless to say, I never heard from him and got neither a discount for a move that took 5 hours longer than the estimate they provided nor a call to apologize for the horrible inconvenience.  I did get a broken lamp, broken cookie jar, a corner cracked and broken on my china cabinet and a long gouge in the foyer of the rental home I moved into.  As mentioned, I would not recommend this company at all--NOT EVER!!

Service cost: $700

First off my move was scheduled for pickup between 7:30am-8:30am. My movers didn't arrive until 10:00am which I give a pass to because it was raining slightly and I can understand being delayed. So during the loading of the truck one of the guys comes in and says "Hey you know that TV stand is not insured right", which was ok with me at the time because it was an old stand anyway so I thought nothing of it. Later I came to the realization that the TV stand was delivered to my new place broken which brings me to the conclusion that it was broken during the actual loading of the truck which is why he mentioned that lol.

The only other issue I had was that they left 3 items of mine on their truck and I had to basically call them multiple times that day to even get a response of when they would be delivering the rest of my things. That was the point in which I think they lost me as a future customer because I feel like I should've been the one getting called multiple time by them since I paid for a service. They ended up working it out and being very courteous and returning the rest of my things so it worked out OK just had a shaky point. Overall I would recommend them I would just say MAKE SURE YOU GET ALL OF YOUR ITEMS!

Service cost: $296

I used milesotone relocation team in 2012 during a long distance move and my experience was good. so thought of using them again this time round 2014 for a local move. The movers arrived on-time and instead of 2 guys they sent 3 guys (without charge) as I said I have 2 heavy recliners. They took great care in maintaining the condition of delicate item being moved. They had all the equipment necessary to execute the move and used enough balnket to cover delecate itemsn. Had a great experience.  .

Service cost: $320