Milestone Relocation Solutions

Superb experience with the company. From the call into the office to get a quote, to the start, and completion of services. I could not have asked for a better moving experience. Movers were professional clearly knew what they were doing and fast. Great attitudes all around and willing to help in any way possible to make the job easy for me. Set up bed and frame and asked where I wanted big furniture items placed.

Price quoted was higher than the price I paid which was a nice surprise.

HIGHLY RECOMMENDED!

Service cost: $550

 
Milestone Relocation was great from customer service to the delivery of my last box. The movers arrived early and packed up my place in no time.  My items were delivered with just one minimal damage and the movers were sincere about fixing it immediately. All of my items were re-assembled and placed where I wanted them. I was very satisfied with service I recieved. This was the first time I used movers and I would gladly hire Milestone again for my moving needs.
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Service cost: $297

DO NOT USE THIS COMPANY!!  UNPROFESSIONAL SERVICE left us with damaged furniture, a mound of STRESS and a house that smelled of body odor (on a cold day in Nov!)  We were so upset before they even finished loading our furniture.  The truck they pulled up in looked like it came from a junk yard.  We wouldn't allow them to park in the driveway for fear of oil leaks. (and we were embarrassed for our neighbors to see this truck in front of our house).  Not to mention the size.. the truck was a small box truck that would not accomodate our move, although we provided a detailed list of items well in advance of the move.  I called the office before the truck even arrived to our new house to unload because I was in a panic that they might damage our new house after seeing the unprofessionally dressed employees that couldn’t even load the furniture into the truck without dropping our expensive leather sofa in the street….  When I called that day (in a panic) I was told a manager would call me back in 5 minutes. I NEVER RECEIVED A CALL. That was 6 weeks ago. I did recieve a claim form to complete and return and I'm being told they will give us an insulting $100 TOTAL for the damage to our  $3,000 leather sofa and damaged solid wood armoire.  Did I mention that one of the movers was in such bad health that I was fearful he was going to have a heart attack on the spot?  I couldn't get my stuff out of that truck and get them out of my house fast enough.   All that being said, I do not blame the guys working for this company.  It's not their fault they were not properly trained, dressed, or screened to be capable of the job.  Pay the extra few bucks and hire "Two Men & A Truck"!

Service cost: $400

I was moving a bedroom set and a living room set plus two chairs and a small kitchen table and a large curio into a one bedroom apartment. Grant it the bedroom furniture was a quality set and very heavy and the livingroom set was bulky as well but I knew these two guys were slow from the moment that I met them. When movers moved my mom and were paid a flat rate they husseled and were fast and strong. That is what I expected for the movers when they came to my house. One of the guys walked so slow, I had pep to my step but not them. I was furious and I asked my friend to just start helping me carry out all my boxes of non-furniture items to my front lawn by the truck so my bill wouldn't be that outrageous, I was exhausted! Sometimes the one guy would pick up some sofa cushions and walk slow after I picked up some heavy boxes. I arrived at the apartment before them and eventually had to call b/c they didn't yet show up and I told them that they were slow and that I was moving faster than them, especially the other guy that I was not talking to and that the bill was going to be too much. I just called and am waiting for a call back from the manager there, not sure if I will ever hear back. I would NEVER use this service again! It cost me $560 and 5 hours for two slow movers and one truck to move into an apartment that was only 30 min. driving distance from my old location. They also broke two of my lamps and did not apologize.

Service cost: $535

They showed up with no packing materials and a truck that was not big enough for all my goods. (they never mentioned that they didn't have a truck big enough, if the had, I would have hired someone else) They charged extra for the second trip. They sent me a 3 man crew, one had a bad back and couldn't lift. They took a smoke break between every large piece of furniture. They did not have enough blankets so much of my furniture got damaged. They dragged my furniture on the ground. They offered me 300 for damages but I never saw it, I ended up getting it back from the credit company. If you value your time and sanity, pick somebody else to move your house hold goods.

Service cost: $1850

This is a no, at least not in Atlanta, We hired them thinking we would get professional movers, and we were willing to pay more than other companies asked in order to get the move done right. Get that? We paid more for this company than what other companies had asked.

We ended up with a move that could have been 5 hours long that became 7 hours long. We did all the packing ourselves. We are now missing an ironing board, a Blu-Ray player, and a portable clothes rack (perhaps not stolen by the movers, but stolen by someone else while in the possession of the movers.. the truck was empty but we keep realizing things are missing as we unpack). The mover backed the truck into the fence at the apartment complex we were vacating three times, hitting the neighbor's fence on the other side.

The head mover asked us, at the end of the move, to pay part of the fee in cash even though the central office had two of our credit card numbers. And when the head mover left the apartment, peeved that we wouldn't (and couldn't.. try making a $400 withdrawal on a Sunday night from the closest ATM that does not belong to your bank. Your bank will shut down your debit card) pay them part of it in cash, and peeved that we couldn't tip them, he told the other movers in front of us: "they paid us with a credit card; there's no money." Then he tried to call someone to make arrangements to pay the other movers.

We have worked in a lot of different environments and are well-versed in labor issues. His behavior tipped us off that he was likely a subcontractor, which would explain why his truck had no decal or identifying marks from the moving company, and that the other movers were not on the payroll, I.e. being paid in cash under the table. A subcontractor is one thing, if they had told us they would be using one (the company did not tell us that), but non-payroll employees? Uh-uh.

If I am hiring someone under the table, I want to make that decision myself. I do not want a professional, insured moving company sending me people who get paid in cash only. What the hell is that? That is so exploitative of the workers. I want to use a company that uses just labor practices, and paying people only whatever tip is given to them is totally not cool. Oh yeah, it is probably also not the most legal behavior in the world.

We left one message for them saying we would like to talk to them, including saying we would contact the Better Business Bureau. They called back once and left a message (we missed the call). They haven't tried again. We have contacted John Daley by email, and he has not responded. Next step? Contacting the Better Business Bureau.

Service cost: $782

The worse. No call, no show once. Called and cancelled on us the second attempt and hour after the were supposed to be there. The third attempt was 2 hours late because they contracted a company from a city 2 hours away to help with the move. The best thing they could have done was hire these guys and I wish I would have gone straight with them in the first place. If you are in the Raleigh/Charlotte/Rock Hill area use Quick Turn Cargo. They were legit. Never, ever, ever use Milestone. Ever.

Service cost: $240

I had a move scheduled for Father's Day morning between 8-9:30. One of the movers called me at 9:20 to say that they were getting gas and would be at the old place at 9:45. That was the last I heard from anyone for hours. I called the office several times, got the voicemail. I call the cell number that the guys called me from, and finally got an answer on the third call somewhere around, oh, 12:30. The guy that answered said they were broke down on the side of the road. I got some long song and dance about parts and it being hot and so on, to be completed with a "It's Father's Day, and I'm broke down on the highway."

Mr. Loves His Job said he'd talked to the office, and they should've called me. I *still* haven't heard from the office.

If they had called me when it happened, it would've been fine. And instead of an apology for the miscommunication, I got attitude for bothering them while they were working on the truck.

Don't use these guys. They're rude, there's zero communication, and they seem to think you're on their time. You know the old saying, you get what you pay for..spend the extra money and go with someone who knows what they're doing.

Service cost: $365

Milestone realcation advertises a $199 quote for a small move with "no hidden fees". Advertised price was $199, final cost was $275. Move took less then minimum time, but they added drive cost, supplies cost and a surcharge for using a credit card to make payment.

Had asked for an afternoon move. The actual mover asked if I could change to a morning move, which I accepted IF they could get started between 8 and 9 since I had an appointment at 10:30. They agreed to early start, but arrived at 9:30 versus between 8 and 9.

Actual movers were great, but the ad was 100% false.

Do not recommend using this organization, unless you get a written quote.

Service cost: $275

We hired the Atlanta branch of this corporation, but only corresponded with John Daley at corporate. We expected professional movers, and we were willing to pay more than other companies asked in order to get the move done right.

We did all the packing and unpacking (not sure why this form indicates we paid for unpacking services).

We were initially told the movers would come between 2 and 4 on a Sunday, which was perfect. I had to work at a church that morning, and we both had to fly out the next day on business.

We were quoted around $112 per hour for a four-hour or so move. We only had a small storage unit (on-site in the apartment complex we were leaving) and a one-bedroom apartment. Not a ton of stuff. Three movers came. The day before, the head mover asked if they could come at noon, due to the heat, instead of between 2 and 4. We said this was fine, and made some changes to our schedule.

It took them about seven hours. There was a walk between both apartments and the truck, plus elevator rides, but this seemed significantly slower than we had been quoted. I thought it was because they were being careful with our stuff, and nothing showed up broken, so that was correct. I now wonder if they were inexperienced. We moved about a mile away, so there wasn't any traffic.

We paid a total of $784. After this move, we are now missing an ironing board, a Blu-Ray player, and a portable clothes rack (perhaps not stolen by the movers, but stolen by someone else while in the possession of the movers, as the truck was empty at the end of the move).

The head mover asked us, at the very end of the move, to pay half of the fee in cash even though the central office had two of our credit card numbers. He wouldn't take a check. And when the head mover left the apartment, peeved that we wouldn't pay them part of it in cash (trying to making a $400 withdrawal on a Sunday night from the closest ATM that does not belong to my bank actually shut down my debit card), and peeved that we couldn't tip them, he told the other movers in the hallway (we could hear): "they paid us with a credit card; there's no money." Then he tried to call someone to make arrangements to pay the other movers.

This last thing he did really surprised us. We suspect he was a subcontractor, which would explain why his truck had no decal or identifying marks from the moving company, and that the other movers were not on the payroll, I.e. being paid in cash under the table. A subcontractor is one thing, if they had told us they would be using one (the company did not tell us that), but using non-payroll employees is really not appropriate. If I am hiring someone under the table, I want to make that decision myself. I do not want a professional, insured moving company sending me people who get paid in cash only. That is a very exploitative practice.

We also were not informed by the office we would need to pay anything in cash, and no one told us the policy was to tip the movers. We would have been prepared, but instead, we felt like the mover was trying to take advantage of us by insisting, at the very end of the move, on cash.

We have tried to contact Milestone Relocation Services by phone and email. They called back once and left a message (we missed the call). They haven't tried again even though we have sent two emails. There has been no response via email and no additional phone call.

We are unsure how to file a claim regarding the missing items. We have filed a complaint with the Better Business Bureau and have yet to hear back.

Service cost: $784

BUYER BEWARE!!

My husband and I used this company to help us move from our 3 bedroom townhouse to a new home about 15 miles away. The company gave us a quote of $105/hour for 3 men to come move our things. The website promises that all of their movers are employees of the company and have had 3 months of moving/safety training. They also promise to send out uniformed employees that give courteous service and work 60 min/hr with no breaks.

However, on the day of our move, Milestone Relocation Solutions sent us 3 day laborers. The company never told us they would be sending non-employees. We only found out through casual conversation with the guys in the middle of our move that they did not actually work for the company but were independent contractors. They were plain clothed and showed up in an unmarked moving truck. Since we had to move that day, we had no choice but to continue the move.

After 14.5 grueling hours of instructing them on how to load the truck, watching them damage our furniture, scratch our banister, knock a hole in our wall, drop our 36" TV, drop our boxes while trying to load them on the hand truck, take smoke breaks, curse loudly, and talk on their cell phones, we were at our wits end. Our move started at approximately 10am and did not end until 12:30am that night. Part of the problem was that they brought a truck that was more suitable to move a one bedroom apartment rather than a 3 bedroom home. The movers assured us the truck would be adequate, but when they realized they needed a larger truck, they did not call their supervisor to have a larger truck sent out. They ended up having to make two trips, which tacked on 2 hours to our move, which, of course, we were charged for.

A move that should have taken 6-7 hours ended up taking more than twice as long. We were charged $1536 for the entire time - untrained day laborers, smoke breaks, lunch breaks, damaged furniture and all. We stopped payment immediately and also reported our dissatisfaction and damages to the company and Better Business Bureau two weeks ago.

The company has yet to respond to our complaint. When I called the company about it, the response I got from Jim Pello was "Well, I was out of town this past weekend, so I don't know what happened." Ummm, I don't care if you were out of town. Give me an apology and rectify the damage! Mr. Pello instructed me to send him our documentation of the damages, which I did along with a letter outlining the terrible service and false advertising we were given. No response. None. Nada. Zip.

If you are looking for a moving company, STAY AWAY FROM MILESTONE!! Pay a few more bucks an hour and go with a more reputable company.

Service cost: $1536

I submitted a move request on line and received 6 estimates.  Quickly is was narrowed to 3 movers and the final decision was made based on the first to get back to me on the schedule I wanted.  This was a short notice move and this company was able to confirm quickly with a schedule where the others had to get back to me after checking with someone else.  Right away it gave me the sense that this mover was in control and would give me the best service.  While the other movers in consideration were trying to figure out their schedules and give me firm dates and times,  I contracted and set up the pick up.   The crew arrived on the very end of the window, but, were on time and were courteous, clean, and took very good care of my belongings.  After a quick review of what was being moved they went to work and quickly loaded the truck.  They followed me to the new location and unloaded just as quickly.  The move was finished 20 minutes under the alloted time I budgeted for so I was very pleased.  I would use this mover again.

Service cost: $300

I would not recommend this company at all--NOT EVER.  Despite our providing a detailed list of the things to be moved, they sent two small trucks,  instead of the size we requested, and two movers who were slow and unable to handle the move.  We had previous movers put furniture in storage from a 2 story home--which took 4 hours to wrap, load and unload.  All these movers had to do was move the same things out of storage onto the truck, no steps involved, yet it took them almost 5 hours just to load the trucks. When the movers said they had to go put gas in the trucks so they could drive to the delivery address, I called to complain and the person I talked to said he was hanging up on me because he doesn't talk to angry customers since that's the dispatcher's job.  I left my name and number and received no response.  I called a 2nd time and left a message and about an hour later, got a return call and was told they would contact the person who scheduled the move and have him call me.  Needless to say, I never heard from him and got neither a discount for a move that took 5 hours longer than the estimate they provided nor a call to apologize for the horrible inconvenience.  I did get a broken lamp, broken cookie jar, a corner cracked and broken on my china cabinet and a long gouge in the foyer of the rental home I moved into.  As mentioned, I would not recommend this company at all--NOT EVER!!

Service cost: $700

First off my move was scheduled for pickup between 7:30am-8:30am. My movers didn't arrive until 10:00am which I give a pass to because it was raining slightly and I can understand being delayed. So during the loading of the truck one of the guys comes in and says "Hey you know that TV stand is not insured right", which was ok with me at the time because it was an old stand anyway so I thought nothing of it. Later I came to the realization that the TV stand was delivered to my new place broken which brings me to the conclusion that it was broken during the actual loading of the truck which is why he mentioned that lol.

The only other issue I had was that they left 3 items of mine on their truck and I had to basically call them multiple times that day to even get a response of when they would be delivering the rest of my things. That was the point in which I think they lost me as a future customer because I feel like I should've been the one getting called multiple time by them since I paid for a service. They ended up working it out and being very courteous and returning the rest of my things so it worked out OK just had a shaky point. Overall I would recommend them I would just say MAKE SURE YOU GET ALL OF YOUR ITEMS!

Service cost: $296

I used milesotone relocation team in 2012 during a long distance move and my experience was good. so thought of using them again this time round 2014 for a local move. The movers arrived on-time and instead of 2 guys they sent 3 guys (without charge) as I said I have 2 heavy recliners. They took great care in maintaining the condition of delicate item being moved. They had all the equipment necessary to execute the move and used enough balnket to cover delecate itemsn. Had a great experience.  .

Service cost: $320

I had the a wonderful experience with my crew and helper Jonathan and Shaquille they were very professional and worked at a steady pace to ensure our move was a success. I called on a Saturday and was able to get them the following Monday. When Monday arrived they showed up on time and five hours later my move was complete with no accidents or broken items. I will definitely use Milestone Relocation Service again and have already begun telling my friends and family about them. Thanks again, Michael Jackson.

Service cost: $75

Milestone came highly recommended to me by a friend.  The salesperson was very courteous when scheduling my move and answered all of my questions.  He was also very prompt with answering questions via email.  The movers called me on schedule before arriving, loaded all of items with care but also worked quickly.    All of the items were unloaded quickly with care and placed in the new location.  Both movers were very friendly and did not complain about carrying furniture up three flights of stairs.    .

Service cost: $350

My name is Sylvia and I just recently relocated after selling my house. I selected the moving company Milestone to assist me. Milestone in return went beyond assisting me. They showed ready to work. I had been in my house for 9 years so as you can only image I had a lot of items to move. The moving guys conducted the move in a professional and timely matter. I greatly appreciate the outstanding and hard working job that Milestone moving company did for me. I would recommend over and over if to anyone who is trying or thinking of moving. Also, if I move again I will be using milestone. I would like to take this time to thank you for the outstanding job you guys did. You made my move less stressful.

Service cost: $684

I have used this company three times in the past and am about to use them again.  I have furniture for a studio, so these weren't huge moves.  They have done a wonderful job every time.  I've recommended them to friends and they've always had a wonderful experience as well.  They wrap everything for you and don't nickle and dime for those "extras".  The price you think you're getting is what you really get.  Honestly, you cannot go wrong with this company!

Service cost: $200

TERRIBLE!  STAY AWAY!The guys arrived in a Budget rental truck. Late.  Very unprofessional.  They spent much time moving slowly, taking smoking breaks, etc.  Even discarded cigarettes and dirty rags on my drivewayThey broke several items -- and lied about it (though fortunately I have photos which I will use in a small claims action).They  also broke a tree.They insisted on payment, but would not give me a copy of the papers I signed -- on which I wrote "CONTEST CHARGES", "DAMAGE" etc.  They asked me to sign a waiver, which I would not.  I have asked repeatedly for a copy of those papers, which they refuse to respond to, but again, fortunately, I thought to take photos of them.They would not initially respond to my phone calls or emails -- until I disputed the charges and threatened to sue them.  Then I received emails from the anonymous "claims department", telling me I could not speak to a person and had to follow their "process."  Still ignoring my requests, they then informed me that since I disputed the charges,  they would not accept my claim or discuss it with me.  DO NOT USE THESE GUYS, ad if you are foolish enough to do so (as I was), make sure you take lots of photos and use your most consumer friendly credit card.   Oh, and by the way: their "special", after added charges, is effectively the same price as their "regular" charges.  I wouldn't use these guys if they were FREE!

Service cost: $1100

I first issue was after seeing the nice clean newer moving trucks on the website, what the movers arrived in was an old truck that looked as if it would soon breakdown.  I am happy to say it didn't.  Next as they were backing the truck into the driveway the driver ran into my parked truck.  After a call to their manager I was compensated for the damage on my bill.  While moving my bed upstairs the movers damaged the ceiling.  I was told someone would come out the next day and repair the ceiling.  Fortunately I insisted on paying them minus an agreed amount for the damage, because no one ever came to make repairs.

Service cost: $800