Over 30 days and still our items/furniture still not received.
Read your contract with them - they tell you "yes we can do that in time" and they don't - don't believe them. They take your items/furniture and keep it hostage for over 30 days. We have tried calling customers service and nothing changes they tell us our items/furniture will be picked up then three days later it was not and still nothing. They picked up our items/furniture in March then dropped it off in a storage unit somewhere we don't know..and still nothing from them on when we will get our items/furniture. We have received NOTHING from customers service on when we are going to receive our items/furniture. Don't use them Don't trust them - they will over charge you once they get there to pick up your items - famous words - "you have more than what you told us" then it is more money. This has been the WORST experience we have ever gone thru.
Just filed this with the Federal Trade Commission.
Hired this company to move my household goods from Wisconsin to New Mexico, where I currently live. Goods were loaded on 17 May, with an earliest date of receiving those goods of 21 May, and a latest preferred delivery date of 01 June. I paid 25% of the estimate via credit card prior to the company scheduling a crew to pack and load my stuff. The day the crew arrived with the semi-trailer, I paid 50% of the revised cost via bank money order (they had underestimated the cubic footage of my goods), so the estimate was revised upwards. The crew emphasized that either cash or a postal money order would be acceptable payment methods on the receiving end, unless I wanted to pay an extra 5% with a credit card. On 18 May, prior to departing Wisconsin, I withdrew cash and had postal money orders made out for the remaining 25% balance, and brought those money orders with me to New Mexico, arriving on 20 May. On 22 May, I received an email from a company representative inviting me to use an online shipment tracking service. I went to their site, entered my data, and the online response was to wait 3 business days for someone in the operations department to respond with an update or status. On 01 June, I received an email from a representative of their business office stating that a driver had been assigned, and that I should be called within a few days to arrange the details of the delivers. I have not been able to get a live person to speak to when I call any of their contact numbers, either of the sales rep who took my credit card information, the customer service representative who did the final estimate via phone prior to load day, anyone in the operations department, or Adriana in the business office, who sent me the email on 01 June stating that a driver has been assigned and they should call within the next 2 business days. The online shipment tracker was used repeatedly during the month of June, and still no change since 01 June - a driver has been assigned.
I would give Midwestern Van Lines ZERO stars if I could.. this is by far the WORST moving company I have ever experienced. We were moving across the country on a somewhat short notice, three weeks to be precise. Since my boyfriend was starting work right away in the new state and I would be unpacking the truck myself, we decided to not rent a U-Haul, but to hire Midwestern Van Lines because they move all your boxes into the truck, drive the truck, and unload the truck at your destination.. and the quote was great! Just over $2000 for a three bedroom house! The representative told is that they usually high-ball the quotes and that usually the final cost it lower. And since it would have been practically the same cost to rent a U-Haul after you factor in the gas prices, and it would have just been me loading and unloading, we figured we would rather spend the small amount of extra money and get the extra help for the men loading and unloading- plus then I wouldn’t have to drive the truck myself! They schedule an appointment to pick up, give you a ball park range of when they will be there (usually about 5 hour gap), and tell you to make sure your home- which is common sense. But after they didn’t show up to their appointment FIVE SEPARATE TIMES after I had been sitting there the 5+ hours waiting for them, I kind of lost my temper. I had called and called and called them, but they must have been out of the office that day. And they didn’t have an on call number or anything else to reach them on. I had a lot of last minute things I needed to do, and honestly friends I wanted to see before leaving which I didn’t get to do because I had to sit at home and wait for them.. then they didn’t even show up and wouldn’t call to let us know that they weren’t coming, so all that time was wasted. The last time I talked to them, they were supposed to show up on Thursday, and we were leaving Friday. No call, no show. Big surprise. We ended up leaving the next day anyway because my boyfriend needed to get there to start work Monday. We had to have someone else be at our house when they FINALLY showed up to make sure the stuff got picked up. We didn’t end up getting to deep clean all of our house before leaving (because it’s kind of hard to move around that many boxes and pick up dressers and couches and beds to vacuum..) and had to pay a cleaning company to go in and take care of it. And when Midwestern Van Lines finally did decide to show up, my friend who so kindly helped us out by being there while they picked up, they gave her the bill and it was DOUBLE what the quote was!! It was $4000!! Our invoice had EVERYTHING on it and was priced at just over $2000.. when they came to pick up, we left a few things behind such as our BBQ, washer and drier, a bed, and our microwave. So technically it should have been less.. this is a terrible company, and I wouldn’t recommend them to anyone. Please save your money and do some research on another company!
EDIT- my dad did call them and yell at them for messing everything up and not showing up umpteen times.. and they are giving us a “couple hundred dollar discount” so that’s great, $3800 instead of the quoted $2300 haha.
Please do not use this company. Randy Peterson was our "senior move consultant" and he was as bad as they come. Initially they were responsive and professional. Then when they came to load up and were 300CF over the quote and still had not loaded up many items we had to tell them to stop as it was an additional $1200 already. We called and emailed day after day trying to get help from them. Nothing. We had concerns, no one listened or cared. We were robbed, we were promised that they would take care of us and they didn't. Over charged, underestimated, broken items, and no communication at all. Read other reviews, please. The ones that give them good reviews I am highly suspect that they didn't write themselves. The ones that are bad are so bad that it can't possibly be that they are all wrong or just whining. We were taken advantage of and our only recourse is to beg you to not use this company. The worst experience I've ever had with a company and that is not an exaggeration in the least. Please share this and do not, no matter what they sell you, use this garbage excuse for a company.
We have not received our items yet.. though they have had them for 3 weeks. They will not answer or return anyone calls. We had a death in the family and need to attend the funeral but have zero idea when our stuff will arrive and clearly need to be here for it. I've left messages about our situation with no response. At this point even if our items showed up plated in gold and with Adam Levine laying in my bed I would not reccomend them to anyone. Communication is huge. Simply answering questions would have me feeling so much more confident in them. But instead they pretend that answering machines are full or extensions no longer exist.. I have called the federal licensing department for movers and if they so much as miss the window of delivery by 30 minutes am reporting them for investigation.
This company has the WORST customer service!! Let's start out at the beginning, I spoke with my sales rep, he was very kind. He said they would price match another quote I had received. However, he did not price match, he simply removed things from my inventory list so my estimate would match the other quote I received, which was $2,800. When I noticed this, I reached out to my sales rep to get a more accurate quote to make sure this was still in my budget. He would not give me another quote, instead he kept insisting I wait and speak with Quality Assurance and they would give me a quote. I asked to speak with them prior to my 7 business days before my scheduled move so that I could get my deposit back if I realized it would be out of my budget. He just kept insisting that I would be called by them soon. They did not call me until 6 business days until my scheduled move, the estimate they gave me was very much so out of my budget, however, I would lose my deposit if I canceled. So I felt stuck with this company. I also, had reached out to my sales rep and QA to try and change my pickup date because my lease had to end sooner than I had planned. I was unable to change the date, they assured me that my pickup would be within my 3 day window which was June 14th-16th. I did not get my stuff picked up until the 17th, I had to pay an additional day of rent. When the moving company arrived the driver was on time, but the movers were 4 hours late and very unprofessional. The driver told me my stuff would be delivered in 3-7 days and I had double checked with him I could pay with cashier's check at the drop off, he told me yes. Once my stuff was picked up, I received no contact from the company except a link to "Track My Shipment" I received that link twice. Both times I filled out the form and received an email stating my stuff was still waiting to be loaded. I was very confused because my stuff was loaded on June 17th. I reached out to my sales rep and customer service multiple times and no one would get back with me or answer my question of when my stuff would be delivered. I then asked to speak with management I was told my 3 people they would pass along my information, I never received a phone call from management. I then get a phone call from a Michigan number on July 2nd around 5 pm, stating my stuff would be delivered on July 4th. I then had to figure out how to get a cashier's check on July 3rd when I still do not have a bank in Utah for the movers. The movers arrived about 7pm on July 4th. That is when we found out we could not pay cashiers check and there was no where we could get a money order at that time on a holiday. So they said they would come back the next morning after banks opened so we could get the correct form of payment. Only through this mishap did I receive management's phone number. I spoke to Jennifer in management on July 5th about 8 am. I was on the phone with her for 1.5 hours, she informed me she did not care what drivers have told me and that I spoke with multiple people and received multiple emails from the company with communications on the timeline for my delivery, which I had not. I asked her to forward me the emails she told me I received because she told me she was looking at them. However, she was unable to forward them to me. I also offered to fax over my phone records to show I did not receive a phone call from this company on the dates she says I did. She also charged my an extra $350 for "refusing delivery" on July 4th. I did not refuse delivery. I also am missing multiple pieces from my goods, and have severe damage on my washing machine, lamps, and dressers rendering them unusable. I would not recommend this company to anyone.
DO NOT USE THIS MOVING COMPANY. They use deceptive business practices, contract out to other companies to perform your actual move who are not employees of the company (I doubt they even screen them), and have HORRIBLE customer service once they get their deposit. This is the WORST experience I have EVER had with a moving company.
I will say my moving experience with this company started out decent but has since been awful. I was careful to compare quotes and they were the best value for my move from Minnesota to Pennsylvania especially because it qualified as a “piggyback move,” which meant we would be the last smaller pickup on a truck already headed in our direction, or so we thought.
The salesperson took the time to answer all of my questions stemming from concerns from my research on how to select moving companies from the internet. One was regarding moving companies not offering an in-home estimate before the move and when I asked repeatedly for them to provide their own in-home estimate ahead of time, this was never provided. Instead, he just used another company's in-home estimate to adjust mine. Another concern was companies hiring out contractors who are not employees of the company to perform the actual move. However, I was assured that since they had a location in Minnesota and Pennsylvania, the people doing my move would be employees of the company with a Midwestern truck and they do not contract out.
When we got closer to the move window (Sunday, June 10th-Tuesday, June 12th), I did not hear anything about the actual date until Friday, June 8th and was just told in a voicemail they would be there Monday, June 11th. We had no idea what time frame. I contacted people all weekend to try to get a sense of what time that Monday they would be coming, and we packed mindlessly on Sunday not knowing if they would come first thing in the morning or in the evening. I did not hear back until Monday morning from the salesperson who just said it was strange they didn't give a time frame and he said he would contact me back. He never did. Finally, I heard from dispatch late morning and when I said I was irritated because I did not know what time they were coming, he just said he left a message and that no one works over the weekend, and was rude and rushing me off the phone. He then stated the person doing the move got held up late at a move Sunday night and they wouldn't be coming until the next day, Tuesday. We were given a time frame of noon to 2pm. I was contacted late Monday night by the mover who had just flown in from Atlanta to confirm the time. I hurried home from a prior commitment that morning to make sure I’d be home in time and it got to be past 2:30pm. I contacted the mover and he asked if we were ready for them. I irritably answered that we’d been ready for quite some time and he said he’d be there in 1-1.5 hours because he was not provided with a truck or supplies when he came in to town and had to pick these things up. He ended up using 5 total people including himself to perform the move to get it done quicker and sent the first 3 people ahead of him who were in a Penske rental truck. They began to pack the stuff but couldn’t load it until the person in charge arrived, which was well after 6pm. NONE of these 5 people were Midwestern employees. The person in charge was clearly contracted out and had been flown in from Atlanta. He was wearing a shirt with the name of his local moving company in Atlanta and had rounded people he knew from Miami to help. He said Midwestern contacted him the Friday before begging him to take this move because there was already a truck in Minnesota but those movers had been on the road for 30+ days straight with no breaks. When he and the other workers arrived in Minnesota, they were not provided with a truck or packing supplies and he was emailed the Midwestern logo so he could print it out to put on a shirt to make it appear as if he was a Midwestern employee. Throughout the pickup, they were extremely unprofessional. The person in charge of the move constantly swore at the other movers, made multiple phone calls where he yelled and swore at the people he was on the phone with, emphasized throughout the move that they were hoping for a tip (which is illegal), and joked about how other customers are “too trusting” because they leave their valuables like expensive jewelry and credit cards lying around, pretty much insinuating that they take advantage of this. The movers even ended up in an altercation with one of my neighbors, which I did not see but apparently it was the neighbor’s fault. At the end of the move, there was of course more than $750 added to the total cost because I had “more stuff than was documented” (something that would not have been such an issue had they provided an in-home estimate close to my date). They also nickel and dime you. For example, I got charged for the number of rolls of tape they use! TAPE! Extra $70! On top of that, he kept asking me if I could pay the remaining balance in cash and tip in cash because Midwestern did not provide him with enough money for the things he needed to purchase (e.g., rental truck and packing supplies), he had to cancel another move, and is low on cash and needs it to get through the next few days until he can get funds from the company. Extremely unprofessional and not my problem. My husband refused to give them cash saying we don’t have cash lying around like that and he acted irritated about that. They did not leave my apartment until 10pm and then I received a text early morning the next day with a bunch of attached pictures with my paperwork because they had taken all of the copies of my paperwork including inventory and bill of lading so I have none of my paperwork.
Fast forward to delivery. I indicated a first available date of delivery of June 16th, anticipating, especially since this was a piggy back move, that I would have my stuff before I started my new job on Monday, July 2nd. I used the track my move feature on the internet and as of June 28th (16 days after my stuff was picked up), it indicated that my belongings were still awaiting to be loaded on the first available truck. I then get a call on Monday, July 9th in the middle of the day while I’m at work from dispatch stating my things were in transit, it would be 2 to 7 days, and the driver will call me 24 hours before. I was also told my balance was over $300 more than it actually was. Turns out they did not account for the additional money I had paid on pickup after the final estimate was given. He asked if I had any questions and I noted I’m at work but would like a direct line to reach him and he rudely kept trying to rush me off the phone and ask why I needed a direct line. I said to ask any other questions I have and I’m at work right now and can’t have a conversation. He told me to just call the general moving company number and didn’t care when I told him that I’ve called that number before, it always goes to voicemail, and I don’t get a call back. I contacted customer service later that day stating my bill is more than it should be and I unleashed all of my complaints with the delay in delivery and the unprofessionalism of the movers that were contracted out. She stated I would be contacted by billing with the breakdown of my bill, that she would contact upper management to see what can be done about my experience, that she would call dispatch to get an estimate of the exact day the delivery people would be there, and that she would call me back the following day. The next morning (Tues, July 9th), I get a call stating that he is with “the moving company” and will be there this afternoon to deliver my stuff. I explained I was contacted yesterday and was told 2 to 7 business days and that I would receive 24 hour notice and he noted that when he received a call to do the move, it sounded rushed and he was getting it out of storage. I explained I’m at work, just started a new job, and won’t be off until 4pm. He stated he would be there around 5pm. I also get an email from billing with the correct balance I still owe. Interesting that the day after I complained, now all of a sudden my balance does account for the additional money I already paid and now someone is delivering my stuff that day. When it gets to almost 6pm, I call back and it goes to voicemail. He calls back to let me know he was doing another job but he’s 3 ½ hours from my location and should be there between 10 and 12 and asked if this is okay? I clarified that he was asking if they could come between 10pm and midnight and he said yes, but you have a small move and we promise to get it done quickly. When I said I do not feel comfortable with that because it’s late, I have work in the morning, and I live on a very busy street in the city so there likely won’t even be parking and there are people walking up and down the street, he begged me to let him do it this evening because it has to be done today. Mind you, today is the 16th business day (the estimated time for a move of my distance is 4-16 business days per the contract) and he keeps on pushing it has to be done today. When I continued to emphasize I wasn’t okay with them getting there that late, he said he could deliver first thing in the morning around 7am. He also told me the balance had to be paid in cash even though my contract clearly states cash or a USPS postal order and I plan to do a postal order because I do not have cash and don’t anyone affiliated with the company at this point. He begged for at least half of my balance to be in cash because he needs the cash to pay for diesel, etc. Sound familiar? Same tune that pickup movers were singing. I asked him if he was an employee of the company or if he is contracted out and had multiple questions about what is happening and why it needs to be done today. He stated they are a company that is contracted to do the move and couldn’t answer any of my questions because he just does delivery. I am livid. This is beyond unprofessional asking if my stuff can be delivered at 11pm at night, stating he has to deliver today, and trying to ask me to do cash instead of a postal order because he needs the money.
I guess we’ll see what happens when they actually deliver my stuff but based on my conversation with the people delivering, this review won’t get any better. RUN from this company and choose another one. I would rather have done it myself.
Final bill was almost double the estimate. I gave an exact box count and measurements on furniture. I even moved and sold some items. Right in the Email I was told the cost would go down. They showed up 2.5 days late which causes closing on our home to be delayed. They sent the wrong sized truck and only the driver and two loaders and they showed up at 5PM and looked worn out and smelled. They did not move me, but kept my deposit, which is now in dispute with the credit card company. They don’t respond to phone calls, Emails and do not return messages. I’m filing a complaint with the Missouri Attorney General and the Better Business Bureau. I would not recommend doing business with this company. I post this in hopes of savings others all the headaches associated with them.
Worse company to deal with and I wish I would have read the reviews here first before arranging my move with this company. The sales lady Brooke convinced me that they are best in class and that they will help me to move with no issues..blablabla. The pick up was fine, the guys show up on time, but then the disaster started. I told them that I need to have my stuff by a certain date, because I am going on vacation and Brooke convinced me that this would not be a problem. Of course they did not deliver and no one was in contact me. After my vacation I start to contact the company, wrote emails, left several voice messages, my several calls did only get answered on day 4. They could not give me a delivery window at all and said always "you need to wait till a driver is assigned".
After 5.5 weeks my furniture finally got delivered. The guys again were very nice.
But also be careful: they are charging for every little thing extra AFTER the offer. I ended up paying 750 $ more than they offered me.
I purchased some office equipment online and had to get it brought into our new office. Midwestern Van Lines was one of the companies that reached out to me to give me a quote. My sales rep Mitch gave me a really good deal on the move with a piggy back that he had in the same area. They picked up everything from the warehouse and brought it out to our new office space. Set up everything perfectly. I would definitely use them in the future.
Do not and I repeat do not go with Midwestern van line Movers. As you read and other reviews they do under estimate your move. They came to pick up my furniture that I had listed on a contract with them and when the movers came they wanted to charge me $1500 more. Tried calling a representative Sean call do not and I repeat do not go with Midwestern van lying movers. As you read and all the reviews they do under estimate your move. They came to pick up my furniture that I had listed on a contract with them and when the movers came they wanted to charge me $1500 more. Tried calling a representative Sean Cohen and I was told by him to always call he will always answer his phone etc. etc. When the movers were there trying to dispute this list he never called them back and when I tried he never called me back. It has been six hours and I’m still waiting for a callback. I did not go with Midwestern Van Lines I told them just to leave they are a rip off they do not respond back to you and I was told by authentic reputable movers that you should never put a down payment down. That’s illegal. Worst experience ever I had just made another move to go to Colorado and that went smoothly with pods. That move to Colorado though did not have as many furniture as I did with this recent move. Do not trust them do not sign anything and paid any down payment. It is worth going to a reputable mover. You get what you pay for.
I have moved both local and long distance many times in my life and have never had such bad service or been so severely overcharged. The salesperson who called us kept talking over me. That should have been my first clue. The cost of the move has tripled from the estimate. The packers showed up a day late, did not bring the proper equipment, and even asked for a tip! I am still waiting for delivery of my household goods and can not reach anyone! The online “track your shipment” does not work. After writing a complaint on Midwestern Van Lines website, a manager did contact me, asked me my problem and then talked over me. I asked him to please listen, and stop talking over me. He then told me I was being rude and threatening, and any further communication must be in writing, after which he hung up on me. This is the only direct communication I have had since the packers loaded the truck. I have filed complaints with the FMCSA and the BBB.
Do not and I repeat do not go with Midwestern van line Movers. As you.
It was in good faith that I chose to use Midwestern Van Lines to move my personal belongings from Omaha NE to Johnson Valley CA, after all they state they are "Voted #1 Professional Moving Service" (DOT: 1723440/MC: 631710)
I contacted Michael Gould phone: Ext (719)359-8275 to establish a Binding Moving Estimate JOB NO: MW3776926 and paid the required 864.43 to get things going.
Within a day or two I received a call informing me that movers would be there on Monday between the hours of 12-noon and 2:00. At 3:00 the mover's called and stated they would be there at 4:30 but didn't show up until 5:30 surprisingly in a large Ryder truck. Then I was asked if it was alright if they grabbed something to eat? One drove off in the Ryder truck while the other began removing my pre-boxed items, numbering each as he removed them to the parking lot of the apartment complex,
About half-hour (45 minutes) later the driver and Ryder truck comes back and they ate in the cab of the truck. Afterwards both movers proceeded to remove & load my pre-packed boxes. I was a bit upset that they didn't come dressed in something professional like a uniform and instead casual wear. After all, I was led to believe this was a "professional" mover. Other things about them peeved-me-off as well (when I found out days later from my daughter who had removed herself from the property because she felt uncomfortable) because I gave them "excellent" reviews on the form given me in along with a $25.00 repeatedly suggested gratuity while signing a boat-load of paperwork and paying half the amount of the balance due using my debit card with 3% .. upon delivery I was to pay the remaining balance in either cash/cashier's check only. After all this I was led to believe that this Ryder truck the movers came in was the truck and movers who would be delivering my items on my suggested day of delivery, when asked by the mover, of May 21st. Little did I know this was the date that their 7 to 10 days delivery would begin .. and this is when my nightmare of delivery and holding my belongings became hostage for $250.00 cash not to mention 30 boxes still missing and promised delivery within 3 days (which time is up) .. the two guys who delivered part of my boxes one wore sandals and no shirt and the other was in a big rush to get on with the next job
while I proceeded to write down the box numbers received and literally forced me into signing off that I received everything on the list. Too unprofessional and I regret the day I made my decision to use them.
Needless to say the story has gone on and on and on and come Monday June 4th I'm writing a letter about the whole incident to the Governor of Miami FL, the Better Business Bureau, and if necessary Miami FL local newspaper because 30 boxes/pieces are still missing and promised to be delivered within 2 to 3 days but haven't heard a thing - times up Midwestern Van Lines.
My husband and I went through this company to move out stuff from Minnesota to Georgia. We liked our quote we had at the beginning. The day of pick up they came in and said we needed to pay an extra $3,000 to take everything. We said Absolutely Not. So the move ended up taking 13 boxes, 2 chest dressers,3 twin size mattresses and 3 TVs ALL FOR $2,300. They were suppose to call us and tell us the day and time for pickup 2 days prior. We never received a phone call so we called to see what was going on. They have us a day and time window. The truck pulled up right at the time when the window was over. This was our first move out of state and Midwestern made this first time experience horrible for us. We will not recommend anyone to book with this company ever.
This company PROMISED me we would receive our items on June 3-7th. It’s now the 10th and I have no idea when my stuff is arriving. We have been paying for a hotel for almost two weeks!! They won’t answer the phone or return calls and texts! I will never use them again and BEWARE! There website says they have fabulous reviews and testimonials but If you research harder you’ll find I’m not the only dissatisfied customer. U just want my belongings back!
One of the previous reviews was spot-on. We were quoted a priced based on cubic feet, asked for a down payment only to have our quote adjusted up in price before the movers got to our house. When the furniture was being picked up, we were told that using a credit/debit card would result in a 3% convenience fee. No one in the home office told us of this at any point..we had to be told by the movers themselves. After having arrived in our new home, we’re being told that it could take up to a week before our furniture arrives..again, we were never advised it would take that long. We’ve been at our new home for 3 days and have at least 7 more days before our furniture arrives? This company isn’t very upfront about “real” costs moving cross country. They jack up the price, hold your furniture hostage, and take their sweet time delivering it. The movers themselves were friendly, but we’ll see how everything holds up once our stuff gets here. Avoid this company.
Where to start? First, when the company is soliciting your service, they will tell you, "I will be with you during your move". Reality? Once they have your belongings, they DO NOT bother returning any phone calls.
I went room by room and gave an accurate inventory. The Midwestern rep, made note of everything, and figured my belongings to be 1100 cubic feet. The day the movers arrived, there were a few less items to be loaded to include: 8 large boxes, a bakers rack and a side-by-side refrigerator. They loaded my belongings into a Ryder 24ft truck, which holds 1400 cubic feet. After they had loaded my belongings, the truck was only 2/3 full. HOWEVER.. they charged me an additional $1500 and said I had 1500 cubic feet! The driver said to call the company to sort it out..which is when they NEVER returned my call!
On the day they were to deliver my belongings, they called and said they would arrive between 10am and 12pm the next day. They arrived at 7pm and weren't finished until after 11pm. My boxes were crushed, but luckily only 3 things were broken. They tracked my new home full of mud, but that's not the worst..one of the movers called my daughter outside and asked her for some marijuana!!
Now I write this review instead of calling the company, since they do not bother to return calls. Avoid this company. Stick with the reputable names of moving companies, you will be better off for it.
I can only echo what others have written here. This company is the worst company I have ever done business with. I am a retired business owner and I cannot imagine how this company is still in business with the way they treat customers. Interesting that all the one star reviews are women and the 5 star reviews (if real) are men. So..my pick up was 3 days late on March 16th. My first available delivery date was March 21st. I knew not to expect my belongings on that date, and that the company has 4 weeks per DOT regulation to deliver my belongings. So far it has been 19 days from first available date, 24 from pick up date even though the sales rep, Paul Alleno promised he’d be my contact person and he’d be in touch “every step of the way” and it should be “no problem” to get my delivery within 2 weeks of pick up even though it couldn’t be guarrenteed. I also haven’t heard a word from Paul despite repeated voicemails, texts and emails. I even called Victor, the guy who picked up my belongings and he doesn’t even have voicemail set up on his phone. My move was started at 7pm on a Friday night (after being rescheduled from my “guarrenteed pick up date” of March 13th). they showed up after dark and packed the truck until 11pm. I was charged another 1500 and told I was under quoted. (I did have added boxes so I wasn’t too surprised). Even knowing I had extra they came with a Ryer truck and 3 guys (these guys were good, the only bright spot in this move). Victors told me he was taking my things to Seattle to store in his warehouse until it’s picked up by an 18 wheeler headed East. Paul had said my belongings would only be moved ONCE, from the smaller unmarked Ryder truck to the 18 wheeler. By law, they only have 9 more days to delivery my belongings per DOT rules. This company operates by its own rules and completely lacks integrity. Anyone reading these reviews should avoid this company like the plague.
I moved from Colorado to New York. Very unfortunately, I chose Midwestern Van Lines as my movers. They picked up all of my furniture on 2/22/2018, and my first available delivery date was the 26th of that month. I understood that it was a long distance interstate move, and that it could take anywhere from 4-16 business days to arrive. Fast forward to yesterday, 4/10/2018, when I finally received my delivery. The company did discount my final total by $200 for being so late. However, that's not even the beginning of my issues with them. Not only were they extremely late delivering my furniture and belongings, but nearly every item that was delivered demonstrated severe physical damage! I'm not talking a minor scratch here and there either..there are legs ripped off of dressers, every piece of furniture has splintered corners/edges from physical force, holes in mattresses, and the TV screen was completely shattered. My furniture was in perfect condition and brand new prior to being in the hands of Midwestern vain lines, and now I am left with a mangled mess of belongings. To top all of that off, now I am unable to reach the company to start a claim, nor will they return my calls. Avoid this company as best you can!
Worst company I’ve ever used. The price almost doubled from the original estimate. I had equivalent to a one bedroom apartment amount of things and I was charged over 6 thousand dollars. Original estimate was 3600. Then they told me my things would be there in 7 days and it took 3 weeks. They do not answer phones or emails once the contract is set. I highly recommend you find another company. Do your research! Also they showed up at my door two weeks after the move was over demanding money do to a “mistake” they supposedly made. I had to call the police. This company is terrible!
Holding My Stuff hostage threating to sell my stuffWe were quoted a priced based on cubic feet, asked for a down payment only to have our quote adjusted up in price before the movers got to our house. When the furniture was being picked up, we were told that using a credit/debit card would result in a 3% convenience fee. No one in the home office told us of this at any point..we had to be told by the movers themselves. After having arrived in our new home, we’re being told that it could take up to a week before our furniture arrives..again, we were never advised it would take that long. We’ve been at our new home for 3 days and have at least 7 more days before our furniture arrives? This company isn’t very upfront about “real” costs moving cross country. They jack up the price, hold your furniture hostage, and take their sweet time delivering it. The movers themselves were friendly, but we’ll see how everything holds up once our stuff gets here. Avoid this company.
24 hours after getting a quote we wanted to cancel the contract and get my deposit back. They wouldn't give us the deposit back so we had to go with them against our will. They promised us the load would get here to Florida in 3 to 7 days. After contacting the company, they told us we need to pay even more money. Now it's been 18 days and we are still waiting for our furniture. If 0 star was an option I would choose that.
I booked this company to move boxes from Omaha, NE to Yucca Valley, CA. Pick up driver showed up four hours later than stated. One guy was doing all the work and tried to get myself and daughter to do the labels and marking of the boxes. The other mover was having wife issues and was on his phone the whole time. They didn't leave my house till 9:30pm. Driver asked what date I wanted them to deliver my items and said Monday May 21 that was a Lie! I wasn't till one week later! I stated when booking house was on a dirt road for delivery.
Delivery driver showed up and said I'm farther than 75 ft to drop off in my contract and had to pay $250 extra. They brought my boxes in upside down and many of them smashed. Driver says ok, I'm done! I said this isn't all of them. He states my truck is empty go look! So my daughter and I had to get the paperwork out and start logging each number as they did when picked up.
Driver was getting upset that we where doing this. It was Memorial Day and no one in the offices answered. He wanted me just sign that I received all my boxes so he could go onto the next job. He states, "I don't need your boxes!" I'm missing 30 boxes from the shipment. I had 118 boxes total. I signed stating that I'm missing 30 and paid him the $250.Tuesday after the holiday I called the office and customer service stated hold on let me check dispatch. Was on hold for 20 mins and called from my landline only for another girl to say the girl will call me back. 12 hours later and many calls to only get a recording every time! Beware of this company. You can't get through to them. I even have called the Michael Gould hasn't returned any of my messages that took my order. Worst service ever and no one will return your calls.
TERRIBLE!! They overcharged us for the cubic feet we moved. We took photos to prove they had not filled the trucks to the capacity they claimed. We tried on numerous occasions to give them the chance to do the right thing. I.e. Honor the contract that stated we would only be charged for the cubic feet moved. They ignored us. We even took them to court and the judge agreed. We had no choice but to use them as we had already paid the deposit and needed to move that day to get to our new location. They are beyond reprehensible. They are extremely convincing in how professional they are and how much better they are. THEY LIE!! The will tell you they have all their own trucks and employees. THEY DON'T! Our trucks were rentals and our drivers admitted to being contractors. We have moved 8 times since we have been married and have NEVER had a worse experience.
Do not use this company. Horrible experience. Started with a gross underestimate of cost of the move by 60%. Then failed to come on agreed pickup day. Moving agent would not answer phone or return emails. Movers showed up a day late (Saturday) and was undermanned. Worked for a half a day and took Sunday off. When asked when they would return they said they would have to check with dispatch. Came back mid afternoon Monday and halfway finished job. Again, did not know when they could come back and finish but asked for the 2nd installment. I had to refuse to pay them to get them to comeback and finish packing out on Tuesday. When it came time for delivery dispatch provided as little information as possible but insisted that final $10,000 payment be made by post office money order or CASH before delivery even though they had conflicting final payment information in their moving documentation. Bottom line is horrible communication after they took the first installment. STAY AWAY if you can.
Midwestern Van Lines has registered their account, so they will be able to see and respond to your reviews publicly.
Their address is 352 NE 191 Street, Miami, FL, 33179, but movers usually cover a much larger area.
Company Notes
Midwestern Van Lines is an American, Family Owned and Operated moving company predicated on the notion of quality service and efficiency in all aspects of the relocation process. Our reputation for excellence is centered by our commitment to provide accessible and reliable service through our trained and proficient staff.
Our representative never defer from compliance, and take the time to articulate and embody your moving needs while remaining within the confines of your budgetary limitations.
Companies that transport household goods within Florida like Midwestern Van Lines have to register annually with the Department of Agriculture and Consumer Services. The Bureau of Compliance is the responsible regulatory authority that manages intrastate movers. Movers should be registered with the FMCSA to operate interstate.
To legitimately perform interstate moves, moving companies must be registered with the FMSCA (Federal Motor Carrier Safety Administration). Click on the Midwestern Van Lines license numbers for the government record information:
ICC MC number:
631710 (Interstate Commerce Commission Motor Carrier number)
US D.O.T.:
1723460 (US Department of Transportation number)
What is Midwestern Van Lines cost for interstate moves?
From 11454 reviews of people moving long ditance, we concluded that the market average costs are around $4848 when moving long-distance.
For Midwestern Van Lines, we estimate that their average long-distance moving costs will be around $4066, based on 77 long distance moving reviews.
This could mean that long-distance moving services costs of Midwestern Van Lines for moving between states is cheaper with about 16% from the market average.
Note that these long-distance moving prices vary from the prices you will get if you contact the company, since these costs are extracted solely from reviews data and not the moving company. In addition, move prices can vary greatly because of factors like shipment size and distance between locations as well as supplemental services like packing and assembly. This is why you should compare competing moving quotes from licensed movers with our tool here.
Average service costs information
We generate average normalized moving cost based on information submitted by people who have reviewed Midwestern Van Lines. Take note that these prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Please note that move prices can vary greatly based on factors like home size and distance between locations as well as supplemental services like packing and assembly.
The market averages are generated from reviews on our review sites from the last 3 years. To get more precise moving quotes, please consider using our moving estimator.
Community testimonials, ratings and consumer reports on Midwestern Van Lines - a professional company located in 352 NE 191 Street, Miami, FL, 33179. Discover Miami, Florida moving companies.
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MoveAdvisor may not be affiliated with Midwestern Van Lines. By selecting the link to the left, you will have to opportunity to either directly call or have other potential movers provide you with estimates.
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