8 weeks of my life have been ruined because of these people!! Firstly I have filed complaints with the BBB/ the Fed Dept of Transportation & the Atty Gen of TN. And, I will keep posting complaints & reviews until this company goes out of business. My reality company is even telling it's clients NOT to use this "Mover".
To Begin--- The Sales process went smoothly, They answered all my questions quickly, returned my calls-- gave a reasonable estimate.. all good. Then came our move.
On our original move date they cancelled due to"driver emergency". Then they were an hour late for the rescheduled time the next day. When we called to inquire about this company we were lied to and told the drivers are all full time employees and the trucks used are also owned and part of their fleet. All untrue-- these drivers are free lance & the trucks are not Midwestern Van Lines property!
The driver & crew that did show were rude, the truck was way too small and they gave us the option to leave belongings or wait an unknown amt of time for a new- larger truck. We ended up leaving a bedroom set & our patio furniture on the curb. We had sold off most of our furniture prior to the move so we really had few large items --and 90 boxes & bins. We were VERY clear with our inventory so we were appalled at this turn of events-- then we were informed it would cost an additional 1,000.00. We were already behind due to the delay -- so we felt we had no choice & continued with the move.
3 weeks after arriving in TN-- I called to get an estimated delivery date. Now, no one would answer my calls or my emails. For the next 4 weeks I called pretty much everyday to check on what was happening. I was told (when they answered) that a driver needed to be assigned, or a driver was assigned ( but had truck issues) or most commonly I was informed they had 30 business day to get us our things-- And told so very rudely!
5 weeks after our move we had to go out of town.. I called as I was concerned our things would arrive when we were gone. I was told they couldn't tell me if they would be delivering during that time-- but, if they did & we were not here to accept-- they would stick our things in a "to be determined " storage facility and we would need to claim them & move them ourselves. My grandmother was turning 100 and it was important we be there. So we asked a new neighbor (we didn't even know) to watch for them & gave her the keys & balance of $ just in case!
We didn't have an issue while we were gone-- so upon our return I again started calling. Verbally we were told ( and the contract stated ) delivery would most likely be in 21 days. However, their standard answer to my calls was 21 BUSINESS Days-- BUT also as LONG AS 30 Business days if needed. After 30 Business Days I went to my local police dept. to report our items as stolen. They were unable to help me, but indicated I should hire an atty. I called again to inform them they were now in breach of contract & I would be suing them. Suddenly, I was told they would credit me $30 for each day they were over--and they suddenly had a driver!!
So FINALLY after 7 1/2 weeks without our things a driver called and said he would be delivering on Friday evening. AND we needed to pay balance in CASH. He did arrive @ 8:30 pm and it was 10 and dark by the time the finished.
Let me just say--- we have an RV-- and it is just my husband and I & our dog. I do not have a job yet---so WE were Very Lucky that we had a mattress to sleep on, cooking supplies, basic living essentials---how would a normal family depending on these items survive?? It's unbelievable!!
In the end our things did come, we had many broken items, missing items and at this point we will be filing additional claims for those things.. all I can say is if you are looking to move DO NOT LOOK HERE!! And for those of you that were treated with the same disdain & disrespect we & our belongings were FILE FILE FILE complaints to EVERYONE!! This Company should not be left to prey on innocent people!!
Please!! Do not contact these movers. They will make it nice and sweet give you a lower quote and make it seem you won’t be paying additional fees. We had a horrible experience. I explained very clearly the size and numbers of rooms, including everything in it. As well with the glass and fragile furniture. The representative made it clear that the amount was a guaranteed and swelled amount. Once the movers came the day of moving. The wanted to add and additional 2,000 dollars. Due to stating that the fragile stuff was not added to the contract and everything I stated in the rooms where not placed on the order. This added so much stress can you imagine. I had to sell my stuff in one day. I wasn’t going to pay 2,000 extra and the contract was selled. I rather get new furniture then have to pay 2,000 more. The movers where very nice. The agency it self horrible. Customer service extremely rude as well. Please don’t add more stress with this movers.
I have never felt the need to review any company before, but I need to warn future potential customers about the horrible service they may receive. Midwestern Van Lines promised that I would receive my items in 5 to 21 days (which then turned into 21 business days which then turned into 30 business days). I called them once a week for the first couple weeks, and it was extremely difficult to get ahold of anyone (sometimes I would call 10 to 12 times each day until I finally spoke to a person). When I left several voicemails, nobody ever called me back. All they could tell me when I called was that a driver had not yet been assigned. It took 31 days until a driver was assigned.
I finally received my items 37 days after they were picked up. Overall, they were in good shape, but I did notice a large scratch on my coffee table. I would recommend paying the extra money for a reputable company that won't give you the run-around and take over a month to deliver. I regret my decision to use Midwestern Van Lines - if I done more extensive research, I would have seen the scathing reviews on the web.
It took them three days to pack a three bedroom house. They didn't show up or come back etc. WE SHOULD HAVE STOPPED RIGHT THERE. Then they told us we should move our delivery date out because it would be a fast delivery which was a trick to push our delivery date over another weekend as they have 30 work days to delivery which they are are OVER anyways. We were told the same truck it was loaded into would bring it to FL from MN. NOPE. The sales man said this company is out of New Jersey, but looks like its out of Miami or maybe the owners are in New Jersey. Raul our salesman didn't return calls when we found out our stuff would be stored in MN for weeks before it was brought down by another truck. NEVER returned our calls and didn't care. I am scared to see what is broken. Paid $15k a mess. Sell your stuff and take that money to buy new stuff. Drive your own truck for your special items. what a nightmare.
If there was a negative star, I'd would give them that.
They took 50 days to deliver my stuff. Very rude staff. The sales person "Taylor" told me that they were A+ with BBB, it turned out to be D-. The mother company is based on Miami not Denver or Illinois.
The initial estimate was 3600, when they showed up 2 days after the confirmed date they changed to to 6100$ !!
Don't even think to go with them. Stay away!!
Big scammers.
Gouged us for an extra 2,000 dollars on the way out the door after taking 10 hours to move our stuff out. The argument got really ugly and although I don't have a bad temper, I was absolutely furious with them from day one. After 6 weeks they finally called me one day, I was in California on business at the time and told me the stuff would be there the next day. So much for the 48 hour notice. Had to spend 1200 dollars on a flight to race home only to find 4 guys that looked in worse physical shape than me (I'm 60) moving my stuff in. Broken dishes, some very expensive, a broken mirror, movers were so out of shape one of them vomited. They told me that would assemble my beds and refused to do it after they were moved in. The movers were not employees of the company itself, they looked like homeless people. Terrible experience, will be getting my money back, you can count on that. Have the whole thing on video! A lot of stuff was left in the driveway.
Bottom line up front, I was quoted $2400-2500 and billed $4905.58. Also, this company has the WORST customer service of any I have ever encountered and I have been relocating in the military for over 17 years with 11 moves to include overseas deployments. I contacted Midwestern Van Lines and promptly got a return phone call from Mr. Leonard Kennedy (Senior Moving Consultant) on July 17, 2018. I required a long distance move from WA to TX and was quoted approximately $2400-2500 for the move. My household goods (HHG) were in military Non-Temporary Storage and the Navy would not authorize a long-distance release from storage. 10 days later, I was able to get details for a release of my HHG by the Navy and received a new quote from Mr. Kennedy @leonard@midwesternvanlines.com that was also approximately $2400-2500 after my original quote had expired. At that date, I paid my $909.70 deposit.
I received an email with the quote that Mr. Kennedy initially made an error on the paperwork for my moving estimate #3793039 in the amount of $6772.01 (I have the exact amount because my email response was I do not agree to that amount and respectfully request an update). I cannot quote the exact amount of the corrected quote due to the link to my quote being disabled (states.. This job is booked! Contact Customer Service.) at this moment and I did not save it to my computer.
My original pick-up date was July 30, 2018 and I received a call from 720-408-1650 @7:13 pm the night before to confirm a pick-up at 1-3 pm. I also received a call from 786-345-7808 on July 30th @9:45 am to ensure me my pickup was today between 1-3 and to expect a call from my driver Carlos Hillan (253-961-9559). The driver arrived for pickup at 4:30 pm on the 30th but the pick-up docks were closed. They rescheduled my pick-up for August 1st and after the driver initially refused to drive to the pick-up docks stating the manager said she would not have the load ready when he arrives. Nine days passed after my HHG were picked up and I received a message from Adriana D (Billing Department Manager, 800-519-1130) stating I have a balance of $3995.88 and must pay 50% of that balance to schedule movement of my shipment.
I have called the following company numbers over 20 times with records and left messages at each number with zero answers of the phone and no call backs since July 30th until August 17th. Also, I have not heard back from my response to Ms. Adriana D regarding my bill amount.
DO NOT hire this fraudulent moving company! They took a large deposit from us to move our things, sent us an official looking contract, and never showed up. We've called nonstop for the last month and no one will answer our calls now! We had to rent two Uhaul trucks and move our belongings ourselves. I'm one of the "lucky" ones though. Many people I've been in touch with never received their belongings once these thieves drove off with it!! If they DO show up with your things, they charge you several thousand dollars more before they will unload it.. So they essentially hold it hostage! We thought we did our due diligence when checking out this company, but it turns out they have two BBB accounts..we only saw one of them. Never ever give your credit card information to a company that doesn't do a physical walk through of your home! Research how to determine if a moving company is fraudulent and you will quickly see that Midwestern Vanlines is not one of the good guys!!
Never use this company, ever. So many issues with our whole moving process, moving from Minnesota to Alabama. The first estimate they gave us was around $1700 for our one bedroom apartment. When they arrived to pick up our stuff, they only gave one day’s notice instead of two days like they were supposed to, and they charged an extra $700 because they said we had a few more boxes than the estimate. They only wanted cash or money order, no personal check or credit card. I don’t know how many people have that much extra cash sitting around, or how we were supposed to get a money order if they’re going to randomly change the amount, so they accepted a credit card. We find out later that the card was declined, probably because the bank is not used to us charging that much. Note that we did not find this out through the moving company, we found out through the bank.
(Also, none of the insurance options or guaranteed delivery date options were explained to us, and the paperwork was literally taken from our hands before we could possibly have time to read all the tiny print.)
The contract says guaranteed delivery within 30 business days, so we just want a general expectation of how long it will take, because we are in Alabama now sleeping on the floor and have nothing to cook with and so on. So we call the company, sometimes multiple times a day, almost every day. And NO ONE ANSWERS THE PHONE. For two weeks. There was only one phone number where we could even leave a message; for all other phone numbers the voicemail was full. It took over another week for a manager to answer, only to tell us that they would contact our driver and call us back. They never called back and we were unable to reach them again. (I think this person’s name was Jennifer.) Over the course of this time we also tried to email. All of the emails except one went unanswered, and the one response we got over email just told us to call.
Finally the owner of the company calls and asks why we have not paid. It has now been over a month. We explain our issues and he apologizes for the inconvenience. Apparently they’d had a driver for us at one point but because the payment had not gone through, they’d canceled it. Without even trying to tell us. We provide a different credit card for the payment and it goes through. So 34 business days go by before our stuff is delivered, and again, we only get one day’s notice. We are told to expect our delivery between 8am-12pm the following day. It does not come until 12:30pm. You’d think with a four hour window that you created, you could be on time. The drivers initially brought us someone else’s contract and tried to charge us $75 for long carry before they realized they had the wrong paper. They bring the right paper, we get our stuff, they leave. And they leave their packaging supplies, a huge pile of tape, in the hallway outside our apartment.
Two of our boxes were squished, one was partially open, and one contained broken glass from our kitchenware. Our dresser has scratches and one of the knobs is bent, even though they wrapped it themselves with their own padding. That we paid for.
tldr; Never choose this moving company, it would almost certainly be easier to do it yourself. Perhaps it would be okay if you withdrew thousands of dollars in cash from the bank to be prepared for ridiculous random last minute upcharges. But there is NO EXCUSE for a company not answering their phones for OVER A MONTH.
I hired Midwestern Van Lines for a move from Washington to Florida - and it was a very bad experience.
The packers were nice enough - but towards the end of the job they started hiding things so they wouldn't have to pack them on the truck. This still surprises and angers me as I type it. I called them on it at one point when I noticed something I know was in the "to be loaded pile" was in the "stay pile." Then I found some other things that were hidden under what looked like trash - and I told them that those items needed to go on the truck. After they left, I found other items that they decided not to pack.
I paid EXTRA to make sure they took care of a specific antique barrister bookcase I wanted to arrive safely. Well, it arrived with a broken glass window. And the delivery guy left it on the front porch with glass all around. He made sure to tell me he didn't break it.
I called several times after arriving in Florida to inquire on when my items would arrive - and I even tried to track my shipment online - but no one ever called me back or responded. POOR CUSTOMER SERVICE. No one even answers the phone.
The move took exactly 3 weeks.
When the driver arrived with my things - no one came to help him unload. He tried to unload everything himself! And he was in a huge hurry and did not put boxes in the proper rooms - and some things he didn't even unwrap and remove their moving blankets. I ended up helping him and doing more than I ever should have for the price I paid.
Many other items were also broken - and I can expect some glasses to break and other issues if I packed things poorly - but a large number of items were broken that just should not have been.
The driver also unloaded several items that were not mine - trying to leave them for me. There were no dividers between customers in the truck.
Choose a different company!
Just filed this with the Federal Trade Commission.
Hired this company to move my household goods from Wisconsin to New Mexico, where I currently live. Goods were loaded on 17 May, with an earliest date of receiving those goods of 21 May, and a latest preferred delivery date of 01 June. I paid 25% of the estimate via credit card prior to the company scheduling a crew to pack and load my stuff. The day the crew arrived with the semi-trailer, I paid 50% of the revised cost via bank money order (they had underestimated the cubic footage of my goods), so the estimate was revised upwards. The crew emphasized that either cash or a postal money order would be acceptable payment methods on the receiving end, unless I wanted to pay an extra 5% with a credit card. On 18 May, prior to departing Wisconsin, I withdrew cash and had postal money orders made out for the remaining 25% balance, and brought those money orders with me to New Mexico, arriving on 20 May. On 22 May, I received an email from a company representative inviting me to use an online shipment tracking service. I went to their site, entered my data, and the online response was to wait 3 business days for someone in the operations department to respond with an update or status. On 01 June, I received an email from a representative of their business office stating that a driver had been assigned, and that I should be called within a few days to arrange the details of the delivers. I have not been able to get a live person to speak to when I call any of their contact numbers, either of the sales rep who took my credit card information, the customer service representative who did the final estimate via phone prior to load day, anyone in the operations department, or Adriana in the business office, who sent me the email on 01 June stating that a driver has been assigned and they should call within the next 2 business days. The online shipment tracker was used repeatedly during the month of June, and still no change since 01 June - a driver has been assigned.
I would give Midwestern Van Lines ZERO stars if I could.. this is by far the WORST moving company I have ever experienced. We were moving across the country on a somewhat short notice, three weeks to be precise. Since my boyfriend was starting work right away in the new state and I would be unpacking the truck myself, we decided to not rent a U-Haul, but to hire Midwestern Van Lines because they move all your boxes into the truck, drive the truck, and unload the truck at your destination.. and the quote was great! Just over $2000 for a three bedroom house! The representative told is that they usually high-ball the quotes and that usually the final cost it lower. And since it would have been practically the same cost to rent a U-Haul after you factor in the gas prices, and it would have just been me loading and unloading, we figured we would rather spend the small amount of extra money and get the extra help for the men loading and unloading- plus then I wouldn’t have to drive the truck myself! They schedule an appointment to pick up, give you a ball park range of when they will be there (usually about 5 hour gap), and tell you to make sure your home- which is common sense. But after they didn’t show up to their appointment FIVE SEPARATE TIMES after I had been sitting there the 5+ hours waiting for them, I kind of lost my temper. I had called and called and called them, but they must have been out of the office that day. And they didn’t have an on call number or anything else to reach them on. I had a lot of last minute things I needed to do, and honestly friends I wanted to see before leaving which I didn’t get to do because I had to sit at home and wait for them.. then they didn’t even show up and wouldn’t call to let us know that they weren’t coming, so all that time was wasted. The last time I talked to them, they were supposed to show up on Thursday, and we were leaving Friday. No call, no show. Big surprise. We ended up leaving the next day anyway because my boyfriend needed to get there to start work Monday. We had to have someone else be at our house when they FINALLY showed up to make sure the stuff got picked up. We didn’t end up getting to deep clean all of our house before leaving (because it’s kind of hard to move around that many boxes and pick up dressers and couches and beds to vacuum..) and had to pay a cleaning company to go in and take care of it. And when Midwestern Van Lines finally did decide to show up, my friend who so kindly helped us out by being there while they picked up, they gave her the bill and it was DOUBLE what the quote was!! It was $4000!! Our invoice had EVERYTHING on it and was priced at just over $2000.. when they came to pick up, we left a few things behind such as our BBQ, washer and drier, a bed, and our microwave. So technically it should have been less.. this is a terrible company, and I wouldn’t recommend them to anyone. Please save your money and do some research on another company!
EDIT- my dad did call them and yell at them for messing everything up and not showing up umpteen times.. and they are giving us a “couple hundred dollar discount” so that’s great, $3800 instead of the quoted $2300 haha.
Please do not use this company. Randy Peterson was our "senior move consultant" and he was as bad as they come. Initially they were responsive and professional. Then when they came to load up and were 300CF over the quote and still had not loaded up many items we had to tell them to stop as it was an additional $1200 already. We called and emailed day after day trying to get help from them. Nothing. We had concerns, no one listened or cared. We were robbed, we were promised that they would take care of us and they didn't. Over charged, underestimated, broken items, and no communication at all. Read other reviews, please. The ones that give them good reviews I am highly suspect that they didn't write themselves. The ones that are bad are so bad that it can't possibly be that they are all wrong or just whining. We were taken advantage of and our only recourse is to beg you to not use this company. The worst experience I've ever had with a company and that is not an exaggeration in the least. Please share this and do not, no matter what they sell you, use this garbage excuse for a company.
We have not received our items yet.. though they have had them for 3 weeks. They will not answer or return anyone calls. We had a death in the family and need to attend the funeral but have zero idea when our stuff will arrive and clearly need to be here for it. I've left messages about our situation with no response. At this point even if our items showed up plated in gold and with Adam Levine laying in my bed I would not reccomend them to anyone. Communication is huge. Simply answering questions would have me feeling so much more confident in them. But instead they pretend that answering machines are full or extensions no longer exist.. I have called the federal licensing department for movers and if they so much as miss the window of delivery by 30 minutes am reporting them for investigation.
This company has the WORST customer service!! Let's start out at the beginning, I spoke with my sales rep, he was very kind. He said they would price match another quote I had received. However, he did not price match, he simply removed things from my inventory list so my estimate would match the other quote I received, which was $2,800. When I noticed this, I reached out to my sales rep to get a more accurate quote to make sure this was still in my budget. He would not give me another quote, instead he kept insisting I wait and speak with Quality Assurance and they would give me a quote. I asked to speak with them prior to my 7 business days before my scheduled move so that I could get my deposit back if I realized it would be out of my budget. He just kept insisting that I would be called by them soon. They did not call me until 6 business days until my scheduled move, the estimate they gave me was very much so out of my budget, however, I would lose my deposit if I canceled. So I felt stuck with this company. I also, had reached out to my sales rep and QA to try and change my pickup date because my lease had to end sooner than I had planned. I was unable to change the date, they assured me that my pickup would be within my 3 day window which was June 14th-16th. I did not get my stuff picked up until the 17th, I had to pay an additional day of rent. When the moving company arrived the driver was on time, but the movers were 4 hours late and very unprofessional. The driver told me my stuff would be delivered in 3-7 days and I had double checked with him I could pay with cashier's check at the drop off, he told me yes. Once my stuff was picked up, I received no contact from the company except a link to "Track My Shipment" I received that link twice. Both times I filled out the form and received an email stating my stuff was still waiting to be loaded. I was very confused because my stuff was loaded on June 17th. I reached out to my sales rep and customer service multiple times and no one would get back with me or answer my question of when my stuff would be delivered. I then asked to speak with management I was told my 3 people they would pass along my information, I never received a phone call from management. I then get a phone call from a Michigan number on July 2nd around 5 pm, stating my stuff would be delivered on July 4th. I then had to figure out how to get a cashier's check on July 3rd when I still do not have a bank in Utah for the movers. The movers arrived about 7pm on July 4th. That is when we found out we could not pay cashiers check and there was no where we could get a money order at that time on a holiday. So they said they would come back the next morning after banks opened so we could get the correct form of payment. Only through this mishap did I receive management's phone number. I spoke to Jennifer in management on July 5th about 8 am. I was on the phone with her for 1.5 hours, she informed me she did not care what drivers have told me and that I spoke with multiple people and received multiple emails from the company with communications on the timeline for my delivery, which I had not. I asked her to forward me the emails she told me I received because she told me she was looking at them. However, she was unable to forward them to me. I also offered to fax over my phone records to show I did not receive a phone call from this company on the dates she says I did. She also charged my an extra $350 for "refusing delivery" on July 4th. I did not refuse delivery. I also am missing multiple pieces from my goods, and have severe damage on my washing machine, lamps, and dressers rendering them unusable. I would not recommend this company to anyone.
DO NOT USE THIS MOVING COMPANY. They use deceptive business practices, contract out to other companies to perform your actual move who are not employees of the company (I doubt they even screen them), and have HORRIBLE customer service once they get their deposit. This is the WORST experience I have EVER had with a moving company.
I will say my moving experience with this company started out decent but has since been awful. I was careful to compare quotes and they were the best value for my move from Minnesota to Pennsylvania especially because it qualified as a “piggyback move,” which meant we would be the last smaller pickup on a truck already headed in our direction, or so we thought.
The salesperson took the time to answer all of my questions stemming from concerns from my research on how to select moving companies from the internet. One was regarding moving companies not offering an in-home estimate before the move and when I asked repeatedly for them to provide their own in-home estimate ahead of time, this was never provided. Instead, he just used another company's in-home estimate to adjust mine. Another concern was companies hiring out contractors who are not employees of the company to perform the actual move. However, I was assured that since they had a location in Minnesota and Pennsylvania, the people doing my move would be employees of the company with a Midwestern truck and they do not contract out.
When we got closer to the move window (Sunday, June 10th-Tuesday, June 12th), I did not hear anything about the actual date until Friday, June 8th and was just told in a voicemail they would be there Monday, June 11th. We had no idea what time frame. I contacted people all weekend to try to get a sense of what time that Monday they would be coming, and we packed mindlessly on Sunday not knowing if they would come first thing in the morning or in the evening. I did not hear back until Monday morning from the salesperson who just said it was strange they didn't give a time frame and he said he would contact me back. He never did. Finally, I heard from dispatch late morning and when I said I was irritated because I did not know what time they were coming, he just said he left a message and that no one works over the weekend, and was rude and rushing me off the phone. He then stated the person doing the move got held up late at a move Sunday night and they wouldn't be coming until the next day, Tuesday. We were given a time frame of noon to 2pm. I was contacted late Monday night by the mover who had just flown in from Atlanta to confirm the time. I hurried home from a prior commitment that morning to make sure I’d be home in time and it got to be past 2:30pm. I contacted the mover and he asked if we were ready for them. I irritably answered that we’d been ready for quite some time and he said he’d be there in 1-1.5 hours because he was not provided with a truck or supplies when he came in to town and had to pick these things up. He ended up using 5 total people including himself to perform the move to get it done quicker and sent the first 3 people ahead of him who were in a Penske rental truck. They began to pack the stuff but couldn’t load it until the person in charge arrived, which was well after 6pm. NONE of these 5 people were Midwestern employees. The person in charge was clearly contracted out and had been flown in from Atlanta. He was wearing a shirt with the name of his local moving company in Atlanta and had rounded people he knew from Miami to help. He said Midwestern contacted him the Friday before begging him to take this move because there was already a truck in Minnesota but those movers had been on the road for 30+ days straight with no breaks. When he and the other workers arrived in Minnesota, they were not provided with a truck or packing supplies and he was emailed the Midwestern logo so he could print it out to put on a shirt to make it appear as if he was a Midwestern employee. Throughout the pickup, they were extremely unprofessional. The person in charge of the move constantly swore at the other movers, made multiple phone calls where he yelled and swore at the people he was on the phone with, emphasized throughout the move that they were hoping for a tip (which is illegal), and joked about how other customers are “too trusting” because they leave their valuables like expensive jewelry and credit cards lying around, pretty much insinuating that they take advantage of this. The movers even ended up in an altercation with one of my neighbors, which I did not see but apparently it was the neighbor’s fault. At the end of the move, there was of course more than $750 added to the total cost because I had “more stuff than was documented” (something that would not have been such an issue had they provided an in-home estimate close to my date). They also nickel and dime you. For example, I got charged for the number of rolls of tape they use! TAPE! Extra $70! On top of that, he kept asking me if I could pay the remaining balance in cash and tip in cash because Midwestern did not provide him with enough money for the things he needed to purchase (e.g., rental truck and packing supplies), he had to cancel another move, and is low on cash and needs it to get through the next few days until he can get funds from the company. Extremely unprofessional and not my problem. My husband refused to give them cash saying we don’t have cash lying around like that and he acted irritated about that. They did not leave my apartment until 10pm and then I received a text early morning the next day with a bunch of attached pictures with my paperwork because they had taken all of the copies of my paperwork including inventory and bill of lading so I have none of my paperwork.
Fast forward to delivery. I indicated a first available date of delivery of June 16th, anticipating, especially since this was a piggy back move, that I would have my stuff before I started my new job on Monday, July 2nd. I used the track my move feature on the internet and as of June 28th (16 days after my stuff was picked up), it indicated that my belongings were still awaiting to be loaded on the first available truck. I then get a call on Monday, July 9th in the middle of the day while I’m at work from dispatch stating my things were in transit, it would be 2 to 7 days, and the driver will call me 24 hours before. I was also told my balance was over $300 more than it actually was. Turns out they did not account for the additional money I had paid on pickup after the final estimate was given. He asked if I had any questions and I noted I’m at work but would like a direct line to reach him and he rudely kept trying to rush me off the phone and ask why I needed a direct line. I said to ask any other questions I have and I’m at work right now and can’t have a conversation. He told me to just call the general moving company number and didn’t care when I told him that I’ve called that number before, it always goes to voicemail, and I don’t get a call back. I contacted customer service later that day stating my bill is more than it should be and I unleashed all of my complaints with the delay in delivery and the unprofessionalism of the movers that were contracted out. She stated I would be contacted by billing with the breakdown of my bill, that she would contact upper management to see what can be done about my experience, that she would call dispatch to get an estimate of the exact day the delivery people would be there, and that she would call me back the following day. The next morning (Tues, July 9th), I get a call stating that he is with “the moving company” and will be there this afternoon to deliver my stuff. I explained I was contacted yesterday and was told 2 to 7 business days and that I would receive 24 hour notice and he noted that when he received a call to do the move, it sounded rushed and he was getting it out of storage. I explained I’m at work, just started a new job, and won’t be off until 4pm. He stated he would be there around 5pm. I also get an email from billing with the correct balance I still owe. Interesting that the day after I complained, now all of a sudden my balance does account for the additional money I already paid and now someone is delivering my stuff that day. When it gets to almost 6pm, I call back and it goes to voicemail. He calls back to let me know he was doing another job but he’s 3 ½ hours from my location and should be there between 10 and 12 and asked if this is okay? I clarified that he was asking if they could come between 10pm and midnight and he said yes, but you have a small move and we promise to get it done quickly. When I said I do not feel comfortable with that because it’s late, I have work in the morning, and I live on a very busy street in the city so there likely won’t even be parking and there are people walking up and down the street, he begged me to let him do it this evening because it has to be done today. Mind you, today is the 16th business day (the estimated time for a move of my distance is 4-16 business days per the contract) and he keeps on pushing it has to be done today. When I continued to emphasize I wasn’t okay with them getting there that late, he said he could deliver first thing in the morning around 7am. He also told me the balance had to be paid in cash even though my contract clearly states cash or a USPS postal order and I plan to do a postal order because I do not have cash and don’t anyone affiliated with the company at this point. He begged for at least half of my balance to be in cash because he needs the cash to pay for diesel, etc. Sound familiar? Same tune that pickup movers were singing. I asked him if he was an employee of the company or if he is contracted out and had multiple questions about what is happening and why it needs to be done today. He stated they are a company that is contracted to do the move and couldn’t answer any of my questions because he just does delivery. I am livid. This is beyond unprofessional asking if my stuff can be delivered at 11pm at night, stating he has to deliver today, and trying to ask me to do cash instead of a postal order because he needs the money.
I guess we’ll see what happens when they actually deliver my stuff but based on my conversation with the people delivering, this review won’t get any better. RUN from this company and choose another one. I would rather have done it myself.
Final bill was almost double the estimate. I gave an exact box count and measurements on furniture. I even moved and sold some items. Right in the Email I was told the cost would go down. They showed up 2.5 days late which causes closing on our home to be delayed. They sent the wrong sized truck and only the driver and two loaders and they showed up at 5PM and looked worn out and smelled. They did not move me, but kept my deposit, which is now in dispute with the credit card company. They don’t respond to phone calls, Emails and do not return messages. I’m filing a complaint with the Missouri Attorney General and the Better Business Bureau. I would not recommend doing business with this company. I post this in hopes of savings others all the headaches associated with them.
Worse company to deal with and I wish I would have read the reviews here first before arranging my move with this company. The sales lady Brooke convinced me that they are best in class and that they will help me to move with no issues..blablabla. The pick up was fine, the guys show up on time, but then the disaster started. I told them that I need to have my stuff by a certain date, because I am going on vacation and Brooke convinced me that this would not be a problem. Of course they did not deliver and no one was in contact me. After my vacation I start to contact the company, wrote emails, left several voice messages, my several calls did only get answered on day 4. They could not give me a delivery window at all and said always "you need to wait till a driver is assigned".
After 5.5 weeks my furniture finally got delivered. The guys again were very nice.
But also be careful: they are charging for every little thing extra AFTER the offer. I ended up paying 750 $ more than they offered me.
DO NOT USE THIS COMPANY!!
I have moved 13 times in my life. This was the worst experience by 10 fold. The cost started at $4500, then went to $6200, when they arrived At 6:30 at night, the cost was $11,200.
The driver was arrogant and condescending. They finally finished at 3:30 in the morning. We have called to talk to the, "senior moving consultant," and our calls go to voice mail. And guess what, he NEVER calls back. The same is true with e-mail. We have called customer service, this to goes to voice mail and again no one calls back. We were told our furniture would be delivered in 3 to 7 business days. That was a lie! I am filing a report with the BBB, and more importantly, the Attorney General. I suggest all others who have been swindled by this Company to do the same.
DO NOT USE THIS COMPANY! The sales staff will pressure you to put in a down payment and quote you a really good rate, but then do the whole bait and switch thing. I was quoted for 500 cubic feet at $2,516 with 21 items, 66 pieces with 25 boxes. When the movers came they charged me for 900 cubic feet at $4,797. I did have 5 additional items to add including a dog igloo, bike, garbage can, end table, and a broom. I knew I would have to pay a little more, but $2,000 more is ridiculous. Also, I only ended up having 10 boxes and not 25 boxes but was still charged for them. Also, they charge you for all the tape they use wrapping all the furniture and they charge additional for going up and down the stairs. Lastly, if your belongings have to move to another truck during the move it will be charged an additional handling fee! This company is a joke and should not be in business! I've tried calling my salesman and he won't return my calls. What happened to being honest and fair, all of us are people trying to make a living and get by. DO NOT USE THIS COMPANY!
Bait and switch operation. No delivery 1 month after pick up.
I want to provide warning to future consumers that this company is a nightmare to work with. I have used other movers twice before this and had good experiences, but this company for my move from MN to SC has been a nightmare. I received a quote from Sam Stone (Senior moving consultant) and he initially called back when I had questions UNTIL after the pick up date and then the problems started.
1. The price on my quote increased on the date of pick up when the movers showed up saying that the amount of stuff I had was higher than expected and I had to pay extra. I had already paid the deposit and there were really no good options on the day of the move to cancel these movers because they would not refund deposit and I had booked my travel to my new place.
2. After they picked up my goods on June 23rd, I was available to receive my belongings on June 25th. The initial estimate when I paid the deposit stated it may take up to 16 Business days for a move (since it was 1200 miles). Today is July 20th and it has been 20 business days (total 28 days) since they picked up my shipment and they have not even given a delivery date yet!!
3. I have called customer service and they have been completely unhelpful and say they cannot provide an expected delivery date since "driver is not yet assigned for my shipment yet"! There is no accountable person in this company. The sales rep Sam Stone has been unreachable since they picked up my goods. I have already paid 2/3rd the price and have no idea when my items will reach me.
4. They send you to a website "movingclaims.net" which has "track my shipment" option and I have requested a tracking update 6 times in the last 3 weeks and have received NO response and this is supposed to be the claims company for Midwestern, which is a joke since they are equally unresponsive.
I am still waiting for my items to be delivered and not sure what problems they will create during that time!
I advise any potential customers to be wary and even if you pay a few hundred dollars more, please use a reputable national moving company and avoid headaches since your final price will invariably increase from the quote and you will have to deals with all these issues.
Initially, these guys seemed great. The sales representative, Mark Lawrence, was very nice, accomodating, and worked hard to get us a great "deal".
Fast forward to moving day:
- Our digital camera and a firearm "went missing" while the movers were there. The firearm was separated in a pile of stuff that wasn't going on the truck, and the movers were clearly instructed that nothing in that pile was going with them, and that they should not touch anything in that pile. (For the record, the firearm was in an unmarked case, not just laying out in the open.) The camera was sitting on a shelf next to a pair of binoculars that didn't disappear. When I asked the movers about it, they first said they hadn't seen them, and then said that "maybe we packed them," even though they had not packed any of the boxes (I had packed and taped all of the boxes previously).
- Our estimated cost more than doubled from around $4,000 to $9,700. The contract said that they should given us a new estimate if we were going to go over the allotted space. The movers had not given us a new estimate verbally or in writing before they loaded, but they did hear my husband say he expected it would be an extra $600 or so, and they did not disagree with that. When they had finished loading the truck and finally told us the new expected cost, it was after 10pm. We asked if we could take out some of the boxes or furniture we didn't really need, and they said if they unloaded anything it would take until 6am AND we'd be charged an unloading fee.
- I've left multiple voicemails and emailed, and on the rare occasion I get to speak to someone, they just keep telling me that a "supervisor" will call me back within 24-48 hours. This has been going on for 3 days already. When I spoke to a customer service agent this morning, she told me that ALL of the supervisors were "at lunch."
- There are now gouges, scratches, and scuffs all over my walls where they were apparently playing bumper cars with my furniture. I'm worried about how it will all look when (if?) we ever get it delivered.
This is before I even know how long it's going to take to get my stuff back or what shape it'll be in by the time it does arrive. At this point, I would honestly rather have sold or donated everything we own than deal with this company ever again. Shoot, I would rather buy a moving van, pack it full of our stuff, push it the 2500 miles to our destination, and then light it on fire than deal with these guys again. If I had a time machine and could only make one trip, I would have to think long and hard to decide between going back to assassinate Hitler, or going back to warn myself not to ever contact this company. If you're thinking of using them to move, save yourself some stress and money, and go with LITERALLY any other company. This has been an awful experience so far; if they offer ANY redeeming qualities as it goes on, I will absolutely update this review, but I don't have high hopes.
I paid $4k for "white glove" service with this company and not only did the movers drop two boxes in front of me when loading (which clearly and largely had FRAGILE written all over them), they "professionally" wrapped our flat screen TV which we paid extra to have done and it arrived split in two. They literally managed to split the entire (very thin!) flat screen open! our bed frame was damaged on one side and a piece was broken off on the end. One of the boxes they dropped was full of shattered glass from a picture that had been well wrapped. The drivers that delivered the stuff cringed when they saw the TV and bed frame and heard the shattered glass and said "i would take pictures of that". They also left without notifying my husband. They did not deliver the furniture to the room and re-assemble it like they were supposed to, nor did they leave paperwork. Since I could not afford the extra $1k for insurance to cover this "professional white glove service", I get nothing for the flat screen TV they broke. I will now have to pay out another $1k to replace it. I reached out to the company when this all happened and they sent me a link to a Claims department which has taken 3 months to even process my claim and for what? I may get back $100. DO NOT USE THIS COMPANY!!
So glad that I actually did NOT use this company for my move. The coordinator I spoke with was nice enough so I felt alright. I got a lower quote from some other company. Midwestern initially said they would price-match, but they conveniently found a way to tell me that the other company wasn't 'legitimate enough', but they would at least lower their initial estimate a bit. Whatever, that's fine. I decide to go ahead and place a deposit on the move (about $1000). Big mistake!
I do a little more research and find a different company I would rather go with. I let Midwestern know and they start their song and dance as expected, but I let them know that I've made up my mind and it is what it is. The coordinator is obviously disappointed that she isn't going to receive her commission, but reluctantly accepts and let's me know that whatever department that handles the exits will be contacting me. OK, fine. I expected this as well - final tactics to keep my business.
Unfortunately the guy that ended up calling me is officially on my top ten for least professional people I've had to deal with. Immediately starts off the conversation by telling me that they're not refunding my deposit because it is too late, they need at least 7 business days before the move, and also says I have a binding agreement online. How do I have an agreement online when I gave my CC info over the phone and never signed their credit card authorization form (this is probably the crux of their scam)? Dude says it doesn't matter, it was an agreement because my IP address was logged, and then begins to rattle of my IP address like I'm some kind of idiot and any of that actually matters. I asked him what that actually matters since I never signed the authorization form! He said it still doesn't matter, but if I have decided to do business with a "real" company with "real" DOT numbers then maybe they will price match with them (he's talking to me like I'm seriously stupid). I reminded him that today is 7/26 and my move isn't until 8/31, and that is much longer time than 7 days and he IMMEDIATELY backpedals. I think he was thinking my move was on 7/31, so it didn't matter what he said or how he treated me because they already got at least some of my money. He says he'll issue a refund for my deposit and I'll see it within 4-6 business days (we'll see if that actually happens, if not we are in for a fun ride) and then attempts to hang up the phone. I hear him on the other end curse a bit, so I let him know that he must have forgotten how to operate a phone and is still on the line and I don't appreciate how he was trying to hardball me. He hangs up.
Guys - if your moving company doesn't know how to use a phone OR a calendar, steer clear. Seriously, find a different company than Midwestern.
Still haven't received items. Do not use this company. Please file complaints to get them shut down. If you feel you have been a victim of fraud by a moving company, moving broker or auto transporter, you can file a complaint with the FMCSA with our online complaint tool or by calling 1-888-DOT-SAFT (1-888-368-7238) between the hours of 8:00 am and 8:00 pm Monday through Friday Eastern Time. Your complaint may trigger a Federal enforcement investigation against the mover.
Midwestern Van Lines has registered their account, so they will be able to see and respond to your reviews publicly.
Their address is 352 NE 191 Street, Miami, FL, 33179, but movers usually cover a much larger area.
Company Notes
Midwestern Van Lines is an American, Family Owned and Operated moving company predicated on the notion of quality service and efficiency in all aspects of the relocation process. Our reputation for excellence is centered by our commitment to provide accessible and reliable service through our trained and proficient staff.
Our representative never defer from compliance, and take the time to articulate and embody your moving needs while remaining within the confines of your budgetary limitations.
Licenses & Certificates for Midwestern Van Lines
Companies that transport household goods within Florida like Midwestern Van Lines have to register annually with the Department of Agriculture and Consumer Services. The Bureau of Compliance is the responsible regulatory authority that manages intrastate movers. Movers should be registered with the FMCSA to operate interstate.
To legitimately perform interstate moves, moving companies must be registered with the FMSCA (Federal Motor Carrier Safety Administration). Click on the Midwestern Van Lines license numbers for the government record information:
ICC MC number:
631710 (Interstate Commerce Commission Motor Carrier number)
US D.O.T.:
1723460 (US Department of Transportation number)
What is Midwestern Van Lines cost for interstate moves?
From 10545 reviews of people moving long ditance, we concluded that the market average costs are around $4833 when moving long-distance.
For Midwestern Van Lines, we estimate that their average long-distance moving costs will be around $4066, based on 77 long distance moving reviews.
This could mean that long-distance moving services costs of Midwestern Van Lines for moving between states is cheaper with about 16% from the market average.
Note that these long-distance moving prices vary from the prices you will get if you contact the company, since these costs are extracted solely from reviews data and not the moving company. In addition, move prices can vary greatly because of factors like shipment size and distance between locations as well as supplemental services like packing and assembly. This is why you should compare competing moving quotes from licensed movers with our tool here.
Average service costs information
We generate average normalized moving cost based on information submitted by people who have reviewed Midwestern Van Lines. Take note that these prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Please note that move prices can vary greatly based on factors like home size and distance between locations as well as supplemental services like packing and assembly.
The market averages are generated from reviews on our review sites from the last 3 years. To get more precise moving quotes, please consider using our moving estimator.
Community testimonials, ratings and consumer reports on Midwestern Van Lines - a professional company located in 352 NE 191 Street, Miami, FL, 33179. Discover Miami, Florida moving companies.
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