Midwestern Van Lines

Where to start? First, when the company is soliciting your service, they will tell you, "I will be with you during your move". Reality? Once they have your belongings, they DO NOT bother returning any phone calls.
I went room by room and gave an accurate inventory. The Midwestern rep, made note of everything, and figured my belongings to be 1100 cubic feet. The day the movers arrived, there were a few less items to be loaded to include: 8 large boxes, a bakers rack and a side-by-side refrigerator. They loaded my belongings into a Ryder 24ft truck, which holds 1400 cubic feet. After they had loaded my belongings, the truck was only 2/3 full. HOWEVER.. they charged me an additional $1500 and said I had 1500 cubic feet! The driver said to call the company to sort it out..which is when they NEVER returned my call!
On the day they were to deliver my belongings, they called and said they would arrive between 10am and 12pm the next day. They arrived at 7pm and weren't finished until after 11pm. My boxes were crushed, but luckily only 3 things were broken. They tracked my new home full of mud, but that's not the worst..one of the movers called my daughter outside and asked her for some marijuana!!
Now I write this review instead of calling the company, since they do not bother to return calls. Avoid this company. Stick with the reputable names of moving companies, you will be better off for it.

Move size: 3 Bedroom Home Service cost: $5100

I can only echo what others have written here. This company is the worst company I have ever done business with. I am a retired business owner and I cannot imagine how this company is still in business with the way they treat customers. Interesting that all the one star reviews are women and the 5 star reviews (if real) are men. So..my pick up was 3 days late on March 16th. My first available delivery date was March 21st. I knew not to expect my belongings on that date, and that the company has 4 weeks per DOT regulation to deliver my belongings. So far it has been 19 days from first available date, 24 from pick up date even though the sales rep, Paul Alleno promised he’d be my contact person and he’d be in touch “every step of the way” and it should be “no problem” to get my delivery within 2 weeks of pick up even though it couldn’t be guarrenteed. I also haven’t heard a word from Paul despite repeated voicemails, texts and emails. I even called Victor, the guy who picked up my belongings and he doesn’t even have voicemail set up on his phone. My move was started at 7pm on a Friday night (after being rescheduled from my “guarrenteed pick up date” of March 13th). they showed up after dark and packed the truck until 11pm. I was charged another 1500 and told I was under quoted. (I did have added boxes so I wasn’t too surprised). Even knowing I had extra they came with a Ryer truck and 3 guys (these guys were good, the only bright spot in this move). Victors told me he was taking my things to Seattle to store in his warehouse until it’s picked up by an 18 wheeler headed East. Paul had said my belongings would only be moved ONCE, from the smaller unmarked Ryder truck to the 18 wheeler. By law, they only have 9 more days to delivery my belongings per DOT rules. This company operates by its own rules and completely lacks integrity. Anyone reading these reviews should avoid this company like the plague.

Move size: 1 Bedroom Home Service cost: $4500

I moved from Colorado to New York. Very unfortunately, I chose Midwestern Van Lines as my movers. They picked up all of my furniture on 2/22/2018, and my first available delivery date was the 26th of that month. I understood that it was a long distance interstate move, and that it could take anywhere from 4-16 business days to arrive. Fast forward to yesterday, 4/10/2018, when I finally received my delivery. The company did discount my final total by $200 for being so late. However, that's not even the beginning of my issues with them. Not only were they extremely late delivering my furniture and belongings, but nearly every item that was delivered demonstrated severe physical damage! I'm not talking a minor scratch here and there either..there are legs ripped off of dressers, every piece of furniture has splintered corners/edges from physical force, holes in mattresses, and the TV screen was completely shattered. My furniture was in perfect condition and brand new prior to being in the hands of Midwestern vain lines, and now I am left with a mangled mess of belongings. To top all of that off, now I am unable to reach the company to start a claim, nor will they return my calls. Avoid this company as best you can!

Move size: 1 Bedroom Home Service cost: $2500

Worst company I’ve ever used. The price almost doubled from the original estimate. I had equivalent to a one bedroom apartment amount of things and I was charged over 6 thousand dollars. Original estimate was 3600. Then they told me my things would be there in 7 days and it took 3 weeks. They do not answer phones or emails once the contract is set. I highly recommend you find another company. Do your research! Also they showed up at my door two weeks after the move was over demanding money do to a “mistake” they supposedly made. I had to call the police. This company is terrible!

Move size: 1 Bedroom Home Service cost: $6400

We have been taken to cleaners like all these other poor people. I did research before hiring them and nothing bad came up on BBB web so we hired them & at first Jack acted like we were best friends telling me about his family etc. Once we hired them & of course paid them is when it went south! Quote was $3700 which we were somewhat expecting. We packed up and were ready to have movers come on a Fri. They never came because now John said they have a “window” time frame. Came on Sat after MANY CALLS! Mover showed up & came in apartment to look at the inventory we had- he agreed that the amount of stuff was exactly what we were quoted BUT now the quote is $8000!! After he admitted it was the same amount of boxes etc. We of course tried to contact John, Chris or anyone at the company- no one answered. We sent movers home after they told my husband that he needed CASH on top of all else. The mover also said that Chris has no idea how much it takes to move people & should not give quotes. We DID have a contract showing the original amount. Finally after a dozen or more calls we got ahold of Jennifer who said that they would get new movers out to us next day which they did- but that the double quote is still in effect & they would now need more money, we were a bit desperate because we gave notice on apartment & we had house to close on in Fla. So we decided to just do it because John told my husband we would get a dedicated truck which is for us only! This was 9 days ago- they wont call us back, their “tracking” system is leaving voice mails, which we have done daily. Jennifer finally called back stating our truck has not even left Mn yet! God knows where it has been sitting for 9 days. She said they will assign a driver & have him call us- Nope not heard a word! She also made it clear tgat “contract” states they have 10-12 days to get it to us! We have had to stay in hotel because no furniture in new house. They don't care & I cannot believe they are still in business. The fact they are throwing the “contract” in our direction is going to be a problem for them if we do not get our furniture & household. They have until Friday to get our stuff here according to the contract!! We will also be contacting the proper people to register a complaint & thank you to whoever gave the info out in your review! We all need to be sure these scam artists go out of business. Can anyone tell me if you ever got your stuff & if you ended up paying tgem. Thank you.

Move size: Partial Move Service cost: $8000

Picked up my stuff over a month ago.
Still have not received items as of August 4th
Movers were very unprofessional.
Van did NOT say Midwestern van lines on it.
The moving receipts were illegible and just describe items as "box"
Have tried to contact them multiple times. No-
one answers phone or returns phone calls.
Customer service is non existent.

Suspect many of the good reviews on this web site are fake.

Move size: 2 Bedroom Home Service cost: $4100

DO NOT USE THIS COMPANY.
They are scam artists will charge you more than you expect after you down pay a huge deposit then they will not answer the phone or deliver on time it's been more than a month since they picked up my items and I have not yet recieved delivery.
I cannot contact them at all.
I strongly suspect that many of the positive reviews on this website are fake and posted by their employees
I will be filing a complaint with the Attorney General's office and the Better Business Bureau and every other Legal Office that I can think of.

Move size: 2 Bedroom Home Service cost: $3900

Signed a contract on June 14th, told 10-14 days. We were buying a house and we timed it so we would have the stuff when we moved in.

15 days later tried calling, no answer, left a message. No return phone call, tried customer service no one answers, left another message for our "Personal Rep" Randy and again no return phone call. This is after Randy told us if we needed anything don't hesitate to call him and he will take care of us. We NEVER heard from Randy after at least 15 messages and 50 phone calls. We tried every number we could, and occasionally we got someone but..

If you ever get anyone in the call center they just lie, we were told, "Yup the truck is loaded they are headed your way", "oh the driver had a family emergency we are getting a new driver", "oh the truck is still waiting to be loaded", "oh I don't understand he should be there within a day" etc etc etc

It is now 8/19 and we FINALLY for our stuff. After over 2 months of waiting, lies, no answers, no return phone calls etc.

Then after everything we got $30 a day for every BUSINESS day after the contract was up (mon - fri) even though they delivered on a SUNDAY.

Move size: 2 Bedroom Home Service cost: $4500

I must say that Midwestern Van Lines is the biggest scam and biggest joke of a company I have ever encountered in my life.

I worked with a sales rep named Randy Peterson, who seemed great in the beginning. He kept assuring me know how reputable the company was, it’s BBB A+ rating (another joke and total BS) and how I need to be careful whoever I do decide to go through for my move. He was there to answer all my questions, he was always available and seemed super genuine.. until I gave him my credit card information.

I decided to go with Midwestern Van Lines and put an initial deposit down for $758. My total quote to move a 1 bedroom was $1750, which seemed super reasonable. I was informed that I had 1 week to cancel my move in order to receive my deposit back. A week and a half before my move I called to provide Randy an updated inventory list, because I finished packing everything and I did not want the price to go up drastically. He said to me, that everything is fine and the price will not change. 2 days prior to my scheduled move, I talked to the qa rep, Chris, to also provide the updated inventory list, he emailed Randy and said nothing has changed in price and everything stayed the same.

The day of the move came and the movers arrived 7 hours late, which was very unprofessional. When they came to my house, they told me that the inventory I had was more than what was quoted and in order for them to move me, I would need to pay them $5000 cash. What type of shady bait and switch company does that? Of course I did not trust that, and because it was Saturday night at 8:30pm, I couldn’t get a hold of anyone from the company, so I sent the movers home. I have been calling, the texting, emailing, doing everything I can to get in touch with people from this company. To this day I cannot connect with anyone to see what was going on with my move. Their customer service is the worst, and I have been ghosted completely by everyone from the company.

I finally sent an email to the customer service address just asking them to refund me my deposit (because no services were rendered) and big surprise, they said that because I refused service, they cannot refund my deposit (even though they completely pulled a bait and switch on me). I am currently in the process of filing a dispute with my credit card company to get my money back.

My boyfriend then requested to get a quote from the company, to see if he could get a hold of someone that way, and of course right away another sales rep called him immediately. He then explained to them my situation and wanted to get in contact with a manager or higher up and they were so apologetic and that they would call him back immediately, but then he got ghosted too.

This whole situation has been so stressful,
Not to mention that I’m 7 months pregnant. I just cannot believe companies and people like this exist. They are so unethical and seem to be fine with it, which completely shocks me. Please be aware of working with this company in the future, and be aware of Randy Peterson (Senior Moving Consultant, Midwestern Van Lines, Direct number (720) 507-0057), he is such a horrible, conniving human being.

Move size: 1 Bedroom Home Service cost: $5000

HIGHLY RECOMMEND YOU TAKE YOUR BUSINESS ELSEWHERE!
This company is a scam! Since doing an inventory over the phone (1st Red Flag) we over inflated what we would need to move to allow a little of a buffer. Late in the afternoon of the day before our scheduled pick up date we received a call informing us they needed to reschedule as they could not make it because their truck broke down. We attempted to call our original booking agent Michael but every phone call would go directly to his voicemail, it was not until we called from a completely different number that he picked up right away. At that time he stated the crew was over booked and still working on a previous job and they would be there to pick up by noon the next day and that he was working on compensating us for the delay (2nd red flag for conflicting stories). The next day the pick up crew showed up an hour late in a rented Ryder moving truck. After doing a walk through of our home the we were informed that it would cost an addition $2000 to load everything. Since knowing we overinflated our original estimate we were floored by this! At this time I requested for them to show me how much square footage in the truck our original quote covered and informed the to load as much stuff to that point and we would have to figure out another option for the remaining stuff. Now this is where our move got interesting. At this time we were informed of all the additional hidden fees like;
If you have steps it cost $75 per flight and that 7 steps is considered a flight, and if they can not park with in 75 ft of your door it will cost $75 per 75feet covered and lastly that you will be charged for every packing blanket ($25 each) and roll of tape ($5 each) the crew uses when they are wrapping large furniture items. Let me tell you they don’t skimp on the amount of tape rolls used either and they do not keep you informed as to how much is being used until the end! Luckily for us we were able to pull out a hard copy of our original quote that stated blankets and tape were covered so we were able avoid this. Be sure you print all of the original documents the day you are quoted because on our pick up date we were unable to log into in of the information provided. Once the crew had finished and we paid the next installment for shipment we noticed they had left out a piece of our bed frame so I informed them it needed to be loaded since it was apart of our original quote when they reopened the truck I noticed that there was still about 3 feet of unloaded space up to the tape line that they marked out. Since we had just paid for that space I requested that it be loaded with additional items since they refused to take everything unless we paid more. At that time we had to scramble around town to find a uhaul trailer to pull behind my truck for the remainder of our stuff. The next day I attempted to call our booking agent to figure out compensation for breaking our original contract and once again he was unreachable. We attempted to contact him daily for the following week and contentiously we were ghosted. We attempted to call the original booking number and went through the entire automated directory leaving multiple messages and still were not contacted by a single person. It was not until 37 days later we finally got a phone call stating that our stuff was out for delivery. On day 42 our stuff finally arrived via a semi truck. Come to find out the driver of the truck has ZERO affiliation with midwestern van lines and informed us that we was contacted and hired third party to pick up our stuff and move it to us. Once unloaded we found significant damage to some of our items and have started the process for compensation but in all of the paper work we have received not a single one informs you how to file and you guessed it no one is returning any of our calls! After reading other reviews it sound like it is common practice for this company to conduct business in the manner that we experienced and I suspect they are inflating their reviews to give the appearance of being a reputable company. Please save your self the headache and hassle and do not book with this company!

Move size: 3 Bedroom Home Service cost: $5400

Do NOT use these movers!! Cost listed is only what I have paid so far to move only personal items--no furniture!!
1. As noted by other reviewers, it's bait and switch when getting estimates--count on 1.5 to 2 times what they estimate as the cost. We measured cubic feet and they made us break it into boxes which came out as fewer cubic feet and then they jacked up the cost.
2. I can't count the number of falsehoods given by the sales department--from guaranteed pick up time to availability of your items within 48 hours of contacting the company.
3. I can't reach anyone to get my items. I've been trying for over three weeks to schedule my delivery. I've paid the down payment and pickup and storage costs--now they have my items and most of the money and I have nothing.
4. They charge you a huge service charge to use a credit card and don't tell you until you are making the transaction.
My next steps will be contacting the BBB, FMCSA (DOT), and then possibly filing a claim with AMSA.

Move size: Partial Move Service cost: $1993

Great salesmen..the worst service EVER experienced.
This move ended up costing $1,000 more than quoted and they would not load or unload without paying the difference. No one responds to phone calls, emails, voicemails (when you can actually leave on - everyone voicemail box seems to be full) once you pay your down payment you have no contact or response from anyone via the main phone number.
You never see an actual 'Midwestern Van Line' driver - they are all contracted help and what is interesting is that their DOT authority is as a carrier not a broker so not sure how they are contracting out the work to be completed.
THEN..to top it off - numerous items / boxes missing and every box was damaged on delivery..bed frame delivered without headboard and the rails require the headboard - so new bedframe has to be purchased. Mattress was special covered and wrapped on pick up - wrapping and cover destroyed on delivery - not sure where this mattress has been. Was told driver that brought load was doing the delivery - but then found out from contractor that did the delivery that my possession were have been in storage for who knows how long. They also delivered to me someone else's boxes - I let them know they were not mine so hopefully those possessions got to the rightful owners. Expensive kitchen equipment and clay pots - all that were bubble wrapped and heavy boxed are all broken and unusable. Missing boxes with tools and household items. I would have been better selling my belonging and buying all new when I arrived - I would have saved money in the long run with all that I am having to replace that I paid a LOT of money to have moved. There is zero regard for your belongings or even speaking to you once they have your money. I have been unable to contact the company regarding any kind of claim so I will be posting on every website / internet chat / BBB that I can find in the hopes that someone else does not have the same unfortunate experience with these scam artists.

Move size: 1 Bedroom Home Service cost: $2800

DO NOT USE THIS COMPANY. This is a long review but the short story for anyone shopping moving companies is that this company will swindle you, treat you horribly, and not return phone calls and emails for WEEKS while they have your belongings.

The sales process was very smooth, as any good salesmen can make you feel like the company is trustworthy. We looked at their reviews and decided that we should still move ahead, feeling confident with the rep we dealt with. Once the sale was made, the company went radio silent. I had to reach back out three days before our move to get anyone to discuss our final arrangements. I spoke with someone in QA and we adjusted the final quote (up by over $400) to reflect those changes. On moving day, the driver arrived and said he still believed we'd be at least 300 cubic feet OVER the new quote. We agreed to load to the increased space (at another $1200 above our quoted price) and stop at that point. At that point we still had a full sized couch, 4 burner grill, two end tables, one coffee table and a smattering of smaller items that could not fit. We were unwilling to continue paying for the space. I will add, our revised quote the week of the move INCLUDED all of these things. The company's contract also says they will break down furniture. WRONG. My husband and I broke everything down to consolidate and save space. After the loaders were done, the driver gave us his phone number and said we can call him if we can't get in touch with dispatch to discuss how completely wrong their quote was. The next day (move was on a Sunday) we called our rep within the company to discuss. He didn't answer. My husband called all of the extension lines at home office and there was no answer at any of them. He next called the driver to discover it was a fake phone number. We finally got ahold of our rep, he sounded as shocked as we were (I'm sure he's scalped other movers many times) and that he would raise it to the owners to help us out and see what he could do. That was the last we heard from him. For three weeks we had no contact with the company. We called, we emailed (all documented and saved) and no one responded to us. For three weeks, we were unsure if our belongings were still our own, or if they had been thrown away, sold on eBay, etc.

We still have not heard anything from the company. Our belongings arrived on time and in full, thank goodness. Unfortunately for us, every large piece of furniture has been damaged in some way. The moving company wrapped all of that furniture. And yes, I do have photo proof of each damaged piece. There isn't much we can do since the company doesn't return calls or emails, but I am begging anyone else looking at this company to go elsewhere. Save your money for a better company that won't damage everything.

Move size: 3 Bedroom Home Service cost: $5600

NOT GOOD!! Our family moved closer to us.. used this "company" to move them.. Various No responses from them, over 30 days not knowing where their belongings were. Finally a response and said "it should be on it's way". they was not tracking/gps… anything. They received a call the night before it was coming. about 1/4 of their belonging were damaged. Please do not use this company. No loyalty, no responsibility!! I am not sure what the costs were but they had to buy a lot of stuff they already had packed up. Please read these and let put them out of business!!

Move size: 4 Bedroom Home Service cost: $123

8 weeks of my life have been ruined because of these people!! Firstly I have filed complaints with the BBB/ the Fed Dept of Transportation & the Atty Gen of TN. And, I will keep posting complaints & reviews until this company goes out of business. My reality company is even telling it's clients NOT to use this "Mover".
To Begin--- The Sales process went smoothly, They answered all my questions quickly, returned my calls-- gave a reasonable estimate.. all good. Then came our move.
On our original move date they cancelled due to"driver emergency". Then they were an hour late for the rescheduled time the next day. When we called to inquire about this company we were lied to and told the drivers are all full time employees and the trucks used are also owned and part of their fleet. All untrue-- these drivers are free lance & the trucks are not Midwestern Van Lines property!
The driver & crew that did show were rude, the truck was way too small and they gave us the option to leave belongings or wait an unknown amt of time for a new- larger truck. We ended up leaving a bedroom set & our patio furniture on the curb. We had sold off most of our furniture prior to the move so we really had few large items --and 90 boxes & bins. We were VERY clear with our inventory so we were appalled at this turn of events-- then we were informed it would cost an additional 1,000.00. We were already behind due to the delay -- so we felt we had no choice & continued with the move.
3 weeks after arriving in TN-- I called to get an estimated delivery date. Now, no one would answer my calls or my emails. For the next 4 weeks I called pretty much everyday to check on what was happening. I was told (when they answered) that a driver needed to be assigned, or a driver was assigned ( but had truck issues) or most commonly I was informed they had 30 business day to get us our things-- And told so very rudely!
5 weeks after our move we had to go out of town.. I called as I was concerned our things would arrive when we were gone. I was told they couldn't tell me if they would be delivering during that time-- but, if they did & we were not here to accept-- they would stick our things in a "to be determined " storage facility and we would need to claim them & move them ourselves. My grandmother was turning 100 and it was important we be there. So we asked a new neighbor (we didn't even know) to watch for them & gave her the keys & balance of $ just in case!
We didn't have an issue while we were gone-- so upon our return I again started calling. Verbally we were told ( and the contract stated ) delivery would most likely be in 21 days. However, their standard answer to my calls was 21 BUSINESS Days-- BUT also as LONG AS 30 Business days if needed. After 30 Business Days I went to my local police dept. to report our items as stolen. They were unable to help me, but indicated I should hire an atty. I called again to inform them they were now in breach of contract & I would be suing them. Suddenly, I was told they would credit me $30 for each day they were over--and they suddenly had a driver!!
So FINALLY after 7 1/2 weeks without our things a driver called and said he would be delivering on Friday evening. AND we needed to pay balance in CASH. He did arrive @ 8:30 pm and it was 10 and dark by the time the finished.
Let me just say--- we have an RV-- and it is just my husband and I & our dog. I do not have a job yet---so WE were Very Lucky that we had a mattress to sleep on, cooking supplies, basic living essentials---how would a normal family depending on these items survive?? It's unbelievable!!
In the end our things did come, we had many broken items, missing items and at this point we will be filing additional claims for those things.. all I can say is if you are looking to move DO NOT LOOK HERE!! And for those of you that were treated with the same disdain & disrespect we & our belongings were FILE FILE FILE complaints to EVERYONE!! This Company should not be left to prey on innocent people!!

Move size: 3 Bedroom Home Service cost: $5000

Please!! Do not contact these movers. They will make it nice and sweet give you a lower quote and make it seem you won’t be paying additional fees. We had a horrible experience. I explained very clearly the size and numbers of rooms, including everything in it. As well with the glass and fragile furniture. The representative made it clear that the amount was a guaranteed and swelled amount. Once the movers came the day of moving. The wanted to add and additional 2,000 dollars. Due to stating that the fragile stuff was not added to the contract and everything I stated in the rooms where not placed on the order. This added so much stress can you imagine. I had to sell my stuff in one day. I wasn’t going to pay 2,000 extra and the contract was selled. I rather get new furniture then have to pay 2,000 more. The movers where very nice. The agency it self horrible. Customer service extremely rude as well. Please don’t add more stress with this movers.

Move size: 4 Bedroom Home Service cost: $2100

I have never felt the need to review any company before, but I need to warn future potential customers about the horrible service they may receive. Midwestern Van Lines promised that I would receive my items in 5 to 21 days (which then turned into 21 business days which then turned into 30 business days). I called them once a week for the first couple weeks, and it was extremely difficult to get ahold of anyone (sometimes I would call 10 to 12 times each day until I finally spoke to a person). When I left several voicemails, nobody ever called me back. All they could tell me when I called was that a driver had not yet been assigned. It took 31 days until a driver was assigned.

I finally received my items 37 days after they were picked up. Overall, they were in good shape, but I did notice a large scratch on my coffee table. I would recommend paying the extra money for a reputable company that won't give you the run-around and take over a month to deliver. I regret my decision to use Midwestern Van Lines - if I done more extensive research, I would have seen the scathing reviews on the web.

Move size: 1 Bedroom Home Service cost: $2200

It took them three days to pack a three bedroom house. They didn't show up or come back etc. WE SHOULD HAVE STOPPED RIGHT THERE. Then they told us we should move our delivery date out because it would be a fast delivery which was a trick to push our delivery date over another weekend as they have 30 work days to delivery which they are are OVER anyways. We were told the same truck it was loaded into would bring it to FL from MN. NOPE. The sales man said this company is out of New Jersey, but looks like its out of Miami or maybe the owners are in New Jersey. Raul our salesman didn't return calls when we found out our stuff would be stored in MN for weeks before it was brought down by another truck. NEVER returned our calls and didn't care. I am scared to see what is broken. Paid $15k a mess. Sell your stuff and take that money to buy new stuff. Drive your own truck for your special items. what a nightmare.

Move size: 3 Bedroom Home Service cost: $15000

If there was a negative star, I'd would give them that.
They took 50 days to deliver my stuff. Very rude staff. The sales person "Taylor" told me that they were A+ with BBB, it turned out to be D-. The mother company is based on Miami not Denver or Illinois.
The initial estimate was 3600, when they showed up 2 days after the confirmed date they changed to to 6100$ !!
Don't even think to go with them. Stay away!!
Big scammers.

Move size: 2 Bedroom Home Service cost: $6100

Gouged us for an extra 2,000 dollars on the way out the door after taking 10 hours to move our stuff out. The argument got really ugly and although I don't have a bad temper, I was absolutely furious with them from day one. After 6 weeks they finally called me one day, I was in California on business at the time and told me the stuff would be there the next day. So much for the 48 hour notice. Had to spend 1200 dollars on a flight to race home only to find 4 guys that looked in worse physical shape than me (I'm 60) moving my stuff in. Broken dishes, some very expensive, a broken mirror, movers were so out of shape one of them vomited. They told me that would assemble my beds and refused to do it after they were moved in. The movers were not employees of the company itself, they looked like homeless people. Terrible experience, will be getting my money back, you can count on that. Have the whole thing on video! A lot of stuff was left in the driveway.

Move size: 2 Bedroom Home Service cost: $8000

Bottom line up front, I was quoted $2400-2500 and billed $4905.58. Also, this company has the WORST customer service of any I have ever encountered and I have been relocating in the military for over 17 years with 11 moves to include overseas deployments. I contacted Midwestern Van Lines and promptly got a return phone call from Mr. Leonard Kennedy (Senior Moving Consultant) on July 17, 2018. I required a long distance move from WA to TX and was quoted approximately $2400-2500 for the move. My household goods (HHG) were in military Non-Temporary Storage and the Navy would not authorize a long-distance release from storage. 10 days later, I was able to get details for a release of my HHG by the Navy and received a new quote from Mr. Kennedy @leonard@midwesternvanlines.com that was also approximately $2400-2500 after my original quote had expired. At that date, I paid my $909.70 deposit.

I received an email with the quote that Mr. Kennedy initially made an error on the paperwork for my moving estimate #3793039 in the amount of $6772.01 (I have the exact amount because my email response was I do not agree to that amount and respectfully request an update). I cannot quote the exact amount of the corrected quote due to the link to my quote being disabled (states.. This job is booked! Contact Customer Service.) at this moment and I did not save it to my computer.

My original pick-up date was July 30, 2018 and I received a call from 720-408-1650 @7:13 pm the night before to confirm a pick-up at 1-3 pm. I also received a call from 786-345-7808 on July 30th @9:45 am to ensure me my pickup was today between 1-3 and to expect a call from my driver Carlos Hillan (253-961-9559). The driver arrived for pickup at 4:30 pm on the 30th but the pick-up docks were closed. They rescheduled my pick-up for August 1st and after the driver initially refused to drive to the pick-up docks stating the manager said she would not have the load ready when he arrives. Nine days passed after my HHG were picked up and I received a message from Adriana D (Billing Department Manager, 800-519-1130) stating I have a balance of $3995.88 and must pay 50% of that balance to schedule movement of my shipment.

I have called the following company numbers over 20 times with records and left messages at each number with zero answers of the phone and no call backs since July 30th until August 17th. Also, I have not heard back from my response to Ms. Adriana D regarding my bill amount.

786-345-7808
786-345-7804
720-439-6312
720-408-1650
800-519-1130
253-961-9559.

Move size: 1 Bedroom Home Service cost: $2400

DO NOT hire this fraudulent moving company! They took a large deposit from us to move our things, sent us an official looking contract, and never showed up. We've called nonstop for the last month and no one will answer our calls now! We had to rent two Uhaul trucks and move our belongings ourselves. I'm one of the "lucky" ones though. Many people I've been in touch with never received their belongings once these thieves drove off with it!! If they DO show up with your things, they charge you several thousand dollars more before they will unload it.. So they essentially hold it hostage! We thought we did our due diligence when checking out this company, but it turns out they have two BBB accounts..we only saw one of them. Never ever give your credit card information to a company that doesn't do a physical walk through of your home! Research how to determine if a moving company is fraudulent and you will quickly see that Midwestern Vanlines is not one of the good guys!!

Move size: 3 Bedroom Home Service cost: $4700

Never use this company, ever. So many issues with our whole moving process, moving from Minnesota to Alabama. The first estimate they gave us was around $1700 for our one bedroom apartment. When they arrived to pick up our stuff, they only gave one day’s notice instead of two days like they were supposed to, and they charged an extra $700 because they said we had a few more boxes than the estimate. They only wanted cash or money order, no personal check or credit card. I don’t know how many people have that much extra cash sitting around, or how we were supposed to get a money order if they’re going to randomly change the amount, so they accepted a credit card. We find out later that the card was declined, probably because the bank is not used to us charging that much. Note that we did not find this out through the moving company, we found out through the bank.

(Also, none of the insurance options or guaranteed delivery date options were explained to us, and the paperwork was literally taken from our hands before we could possibly have time to read all the tiny print.)

The contract says guaranteed delivery within 30 business days, so we just want a general expectation of how long it will take, because we are in Alabama now sleeping on the floor and have nothing to cook with and so on. So we call the company, sometimes multiple times a day, almost every day. And NO ONE ANSWERS THE PHONE. For two weeks. There was only one phone number where we could even leave a message; for all other phone numbers the voicemail was full. It took over another week for a manager to answer, only to tell us that they would contact our driver and call us back. They never called back and we were unable to reach them again. (I think this person’s name was Jennifer.) Over the course of this time we also tried to email. All of the emails except one went unanswered, and the one response we got over email just told us to call.

Finally the owner of the company calls and asks why we have not paid. It has now been over a month. We explain our issues and he apologizes for the inconvenience. Apparently they’d had a driver for us at one point but because the payment had not gone through, they’d canceled it. Without even trying to tell us. We provide a different credit card for the payment and it goes through. So 34 business days go by before our stuff is delivered, and again, we only get one day’s notice. We are told to expect our delivery between 8am-12pm the following day. It does not come until 12:30pm. You’d think with a four hour window that you created, you could be on time. The drivers initially brought us someone else’s contract and tried to charge us $75 for long carry before they realized they had the wrong paper. They bring the right paper, we get our stuff, they leave. And they leave their packaging supplies, a huge pile of tape, in the hallway outside our apartment.

Two of our boxes were squished, one was partially open, and one contained broken glass from our kitchenware. Our dresser has scratches and one of the knobs is bent, even though they wrapped it themselves with their own padding. That we paid for.

tldr; Never choose this moving company, it would almost certainly be easier to do it yourself. Perhaps it would be okay if you withdrew thousands of dollars in cash from the bank to be prepared for ridiculous random last minute upcharges. But there is NO EXCUSE for a company not answering their phones for OVER A MONTH.

Move size: Studio Service cost: $2400

I hired Midwestern Van Lines for a move from Washington to Florida - and it was a very bad experience.
The packers were nice enough - but towards the end of the job they started hiding things so they wouldn't have to pack them on the truck. This still surprises and angers me as I type it. I called them on it at one point when I noticed something I know was in the "to be loaded pile" was in the "stay pile." Then I found some other things that were hidden under what looked like trash - and I told them that those items needed to go on the truck. After they left, I found other items that they decided not to pack.
I paid EXTRA to make sure they took care of a specific antique barrister bookcase I wanted to arrive safely. Well, it arrived with a broken glass window. And the delivery guy left it on the front porch with glass all around. He made sure to tell me he didn't break it.
I called several times after arriving in Florida to inquire on when my items would arrive - and I even tried to track my shipment online - but no one ever called me back or responded. POOR CUSTOMER SERVICE. No one even answers the phone.
The move took exactly 3 weeks.
When the driver arrived with my things - no one came to help him unload. He tried to unload everything himself! And he was in a huge hurry and did not put boxes in the proper rooms - and some things he didn't even unwrap and remove their moving blankets. I ended up helping him and doing more than I ever should have for the price I paid.
Many other items were also broken - and I can expect some glasses to break and other issues if I packed things poorly - but a large number of items were broken that just should not have been.
The driver also unloaded several items that were not mine - trying to leave them for me. There were no dividers between customers in the truck.
Choose a different company!

Move size: 2 Bedroom Home Service cost: $6320