Metropolitan Movers

Their estimated time was 6 to 8 hours so I was confident that I could afford these movers. Unfortunately it took them 12 long hours. I had clearly labeled each box and a lot were placed in the wrong place. Heavy boxed that I took the time to label were placed on the main floor when I needed them to be upstairs. It was a lot of work for me to carry the heavy boxes around. I know that it was not on purpose but they broke an expensive lamp and lost my dining room table screws. When I called to ask if someone might remember where they put the screws they did not bother to call me back..even after a few calls. I had a very hard time finding screws that fit perfectly. They were way too slow and took a lot of smoke breaks. Nice boys but just way too slow. Who can afford this extra expense when moving?
 
PS I MADE AN ERROR ON PROMPTNESS. NOT 3 STARS BUT 0.

Service cost: $1860

They are absolutely the worst moving company I have ever dealt with - DO NOT USE THEM. They will turn your already stressful move into a chaotic nightmare. They took 11 hours to move a 1500 sq foot Town home into a two bedroom house located only 20 minutes apart. They wouldn't take our things out of truck until we paid the $1100.00, which was not worth it. We did all the work. They charge by the hour.They were incredibly slow, we had ourselves, three men, and one women put all the boxes on the driveway before they came. All they had to do was carry out the heavy stuff, which was only a two bedroom with office. No appliances, except a freezer in basement. The patio furniture was even out front from the back yard to expedite the process. I have moved six times in my life and I never experience anything like this before. Im so upset!!

Service cost: $1100

If you are using Metropolitan Movers BEWARE! I used their Regina division this past August and have never had worse service. On the day of my family's move it was easy to see Metropolitan Movers simply uses "freelance movers" as one guy was wearing another moving company's work shirt and their moving van had no indication of their company name even though their website infers different. As soon as they walked in they began describing all the items I and my pregnant wife would need to do ourselves for a litany of bad reasons. (We stuffed our clothing in garbage bags and somehow that would mess up packing their truck for starters)
Later that night after everything was moved and we were unpacking we noticed items were missing. I contacted their "employee" I had been dealing with in Regina and was never contacted back. Two weeks later I called their main office and was told I needed to email my complaint to their complaint department. I never heard back for a month. I called again and was told I had sent my email to the wrong address which I knew was a lie as the email they gave me was also the same one that contacted me with a confirmation of my move. I was given a SECOND email address even though I kept asking to just speak with someone in their office I gave in and emailed again, but guess what!? After not hearing any response I called in again and was told that yet again I was given the wrong email address. This time I was allowed to speak to a representative. So, after being left on hold for 15 minutes I finally was able to speak to someone about my concerns. I once again explained my issues and expressed my concern over the lack of communication. I was then told that my complaint over stolen items WAS documented and was in their system waiting to be sent to management. So they had known about my complaint for over a month and had yet to contact me. Next I was told that I would just have to wait until management could get back to me and was unable to be given any kind of time frame for when that would be.
After not hearing anything for two weeks I called in again. I was told management had performed an investigation, which somehow they were able to perform without ever contacting myself or my wife and that I would need to wait for the manager to be in the office to hear the result. So the next day I was finally able to reach a manager who informed me that he had never heard of my issue and no investigation had been conducted. He had no reason for why I would have been told this the day earlier. He then tried pushing me off by sending yet again another email, but I was persistent that I would not. He showed zero concern when I informed him that property had been stolen and immediatley began calling me a liar and telling me I had no proof. He informed me that because I had signed a work order when the move was complete that they were not to be held reliable for any missing property. I asked how anyone would know if items were missing unless I unpacked all my items infront of the movers. He told me I should have made a note on the paperwork and that I had no proof.
So after receiving zero help from their head office I went online and was able to track my wifes ipad online to a house in the core of Regina. With assistance from the police I was able to retreive the ipad. I asked the man where he got the ipad. He told me a guy who matched the description of one the movers at my house sold it to him for $40 at the nearby Macdonalds. Moral of the story: if you value your belongings DO NOT USE Metropolitan Movers. Research shows that they have horrible customer service and I have found that I am not alone in the poor service they provide and the absolute lack of customer appreciation is embarrassing. I feel sorry for anyone connected to this company and feel obligated to let the public know.

Service cost: $800

This company appears to use freelance movers that rent Discount trucks and appear for the move.
I requested a 20 - 24 foot truck and the two guys showed up 3 (three) hours LATE, with a 15 foot truck, looked at my items and claimed it would take too long for them to move and that my items were not organized.

This was end of the month when I had people required to move into where I was moving out of almost immediately.

Their foreman in the office then calls following day, no apology whatsoever and says "Do I want to re-schedule or cancel the move".

Horrible, Terrible, Nasty, Rude Company!! And that is no exaggeration..

Service cost: $500

I hired these guys back in July to move 12 items that were dissembled and wrapped. They took 2 hrs to load the truck. When I asked why they were taking so long? They said they did not want to damage anything. The paint was chipped off the front door and on the wall by the stairs. There was a brand new chair damaged and left in the garage. They left a huge mess. They took two hrs to drive to another city that was an hr away. Then they took an extra hr to reorganize the storage to make everything fit. This was not true, I left enough room and I was told they knew how to stack. The manager dragged out returning/answering my calls. He said he wld get these guys to fix the damage and return my chair never happened. One of the movers even called me and said where the [EDIT] are you? I am passed out in a subway very classy. When I told the manager he just laughed very professionally. This company double charged me in Sept and wld not have paid me if my cc provider didn't step in. The manager said he wld refund me the original cost. This was in Sept, it is now Nov. This manager is full of excuses, he is in a hurricane in Florida, up in Sudbury or not in his office. With today's technology, he can't call someone to follow up with this? His talk is cheap, he is not a man of his word and this is who is running this company? I thought I was hiring professionals. I cold have hired guys off Kijiji and got same level if not better service for less money.

Service cost: $786

Arguably the worst customer experience of my life.

The movers were supposed to arrive at about 9:30am but called to delay on three separate occasions. My wife and I both called head office and they were not helpful at all. When I flat asked how they planned to rectify this situation, I was met with awkward silence or attitude. Classy! 

After 2 and a half hours, a new truck was eventually resigned to us. Despite not arriving until 1pm (over 3 hours late), the new movers we had were professional and very personable. Zii and Matt from Bayfield Moving earn my recommendation, but Metropolitan Movers as an actual company is utterly disorganized, complacent and rude.

PS: Metropolitan Movers felt a discount was unreasonable. Really? You were only 3 hours late! Let's hope they somehow make this right.

Service cost: $600