Metropolitan Movers

Our kids booked them waiting for a move date to firm up. They took their credit card # as "security"..I would have no way! before 24 hours, our kids determined it was going to be a different date and called to cancel. They charged them $197 and have indicated they will be charging them more! They did not adequately inform our kids of their cancellation policy and their invoice and website is very vaguely worded. What a scam outfit and the other reviews show it. We have raised a credit card dispute with MasterCard and will fight them on their despicable rip-off.

Move size: 4 Bedroom Home Service cost: $197

I contracted metropolitan movers for a move in 5 weeks. I asked for two movers, a large truck enough for a single move within a city, a specific time for start and clear indication of any additional costs. I indicated that I wanted an agreement on the written details before finalization. The same day I got an invoice for one mover and vague response to other questions. When I questioned the one mover they corrected to two movers and were unresponsive to my other questions. I cancelled the order the same day I started 5 weeks before my move. They charged me $119 plus tax for the cancelation. They clearly were not interested in customer service or their reputation.

Move size: 1 Bedroom Home Service cost: $680

I hate moving and hired movers so it would go smoothly. It was the complete opposite! We had to help (3 women and a kid) because only 1 guy was working. Movers confirmed the night before they would arrive between 8-9am. They arrived past 10am. “We went to the wrong address” was their excuse (doesn’t everyone have GPS!? Or wouldn’t a smart person check the address the day before if they weren’t familiar with the city??!). Movers were not professional (no matter how many times they said they were) They were argumentative (more than once during the day) and practically called me a liar multiple times. I was quoted a price of 480$ + tax. They charged me close to 1000$ And wanted to charge me an extra half hour. (Took them 6 hours to move a small 2 bedroom apartment). They damaged some of my things which I only noticed after they had left.
I will NOT recommend them to anyone, and regret using this company. Stay far away!

Move size: 2 Bedroom Home Service cost: $940

Unbelievable. Our house is sold and we have to move out. Metropolitan movers called on the morning of the move to initially to delay the start by two hours. Then they called to cancel, saying their truck broke down. Can’t they rent anything? They have no backup plan? We’re screwed.

Their response: “ there’s nothing I can do, I’m going to hang up now”

We’re scrambling trying to find another mover, but Metropolitan has not heard the end of this.

Move size: 4 Bedroom Home Service cost: $600

Metropolitan Movers doesn't even do the moving job, they contract it out to local companies. As far as the actual move went, I was very satisfied. However, moving day was very emotional for me as my husband and I are splitting up. The mover took advantage of that and ended up overcharging me by $500. I followed up with Metropolitan Movers and was given the run around. Then I had to follow up directly with the moving company (Maple Green Moving and Logistics in London, Ontario) to request a refund. I was told they would be launching an investigation and would let me know the outcome. It was very clear that what my contract stated was very different from the invoice. Maple Green had copies of both items, so they should have been clear on the extra charges. Apparently I signed up for additional insurance on the day of my move, which was not made clear to me by the mover and was charged for additional line items which my contract covered. It took almost a full week of me calling and texting every day followed up with a threat to sue them. Then miraculously $400 was e-transferred to me (minus the insurance fee). Do not use either one of these companies!

Move size: Partial Move Service cost: $1245

Worst service I’ve ever received. Movers complained all day about having to move heavy objects. There were 4 guys, supposed to quicken the move, but after 11 hours they still weren’t done moving into my new home, they didn’t put back together any of the 3 bedrooms, they left my couches in pieces and didn’t put a desk back together. My 72 year old father had to help them move many objects and was left to put together what they did not. Not to mention, they left a bunch of dents and marks in my walls. DO NOT WASTE YOUR MONEY ON THIS COMPANY. Completely awful and nobody at the main office cares about how their employees treat their customers.

Move size: 3 Bedroom Home Service cost: $2800

I thought the movers were very quick and helpful. However, things were not as they seemed. I had told them to leave a dresser and its contents behind, but when I was not in the room, the dresser was packed. I was concerned because my wedding band (which was in a 'Peoples'ring box) was on top of the dresser. I was assured that everything was put in the dresser drawers. But, when I went to unpack the next day, my ring was nowhere to be found. I called the manager in charge of my move and simply asked where the movers had put the ring (I assumed they might have put it elsewhere or may have fallen out in the truck). The manager never called me back, it was always me calling him. I called the main company and was essentially told it was my fault. In the final phone call with the manager, he said I have no proof of anything and to go ahead and report it to the police and hung up. So rude and unprofessional. I just want to know what they did with my ring and want it returned.

Move size: 3 Bedroom Home Service cost: $650

Me and my daughter lived a nightmare today because of your company.

I wanted to local move in Niagara falls, from my one bedroom apartment to townhouse. My apartment is at 3rd floor. I had an agreement, and talked with Raymond. I told him that I want two worker, my house is at 3rd floor, we set up everything.

Before moving day, one man called me and said that they have a very busy day, they have to be fast, he will send me 3 mover. I said I have limited budget, I can't afford. But after he said they are fast and no need for minimum 3 hour service for 3 workers. And I thought my house is one bedroom apartment, they can work fast and finish in 2 hours. He persuaded me that 3 workers are more faster and economical for me.

Moving day they came at 9. 30am. But They didn't start on time. They were parking the truck for fifteen minutes. After starting, they were very slow. Me, my daughter and my friend carried more than them. They were delaying the work obviously.
After loading everything finally, before moving to my new address one of the worker came and wanted me to make the payment. I didn't understand, Because we didn't go to my new address and they didn't uploaded the stuff. I actually got suspicious at that time. He wanted me to pay for the stairs fee, which I haven't heard before. They worked very slow to raise the hourly rate.

After I called their boss who is name is Ajmal, he threatened me to taking my furniture and everything to Toronto. My daughter started to cry, she wanted her toys. I said them I have limited budget, they are adding, adding and finally they find more than one thousand dolar for just one bedroom furniture.

Their behaviour was very rude and mean. They were not thinking their work, just how can they earn much money from me.

I paid today to this company 1060$ (after their discount) just for one bed, one couch and two dresser. But as a newcomer, today I learned my lesson that don't trust moving companies. Today they took my money by threatening and which they really didn't deserve.

Move size: 1 Bedroom Home Service cost: $1060