Metropolitan Movers

My brother lives in Toronto and was going through a rough time (break-up) a few months ago that necessitated his move on pretty short notice.  I was there to help him out with all of this, including packing up his home and finding a moving company.  We picked Metropolitan Movers because it was a local move and they could accommodate our schedule.  The lady that gave us the quote and information was very friendly and the moving crew showed up on time on the moving day.  All of my brother's stuff was moved into his new place in about 6 hours, as promised, and we haven't seen a scratch or dent on anything.  Great local move experience for us.

Service cost: $575

Okay I wanted to say that many companies have given me their service and some have even damaged my furniture. Now that that's happened I usually look into every company I pay to move for me. I am not saying you have to offer perfect service, but at least try not to damage my stuff. This company did that for me it made sure that my goods weren't damaged and didn't make me go through a years worth of paper work. What can I say, they delivered what need to be delivered. Simple and straight to the point. Loved it!

Service cost: $600

Metropolitan Movers did an excellent job when I was relocating across the city. The staff and movers were both very polite and helpful when it came to the questions I had regarding the shipping costs and the time the move would take, making the whole process a lot easier and easing my stress and worries about. Everything was delivered in perfect condition which was due to the exceptional job that the team did in order to prevent my items and goods from being even slightly damaged. Should I ever need to move again within the area this team would be my go-to choice.

Service cost: $750

Contracts out your move to sketcky unprofessional people (not movers) arrived (6 hours after scheduled) with no equipment, no blankets, no experience - damaged my home within the first 15 mins - and we fired them. You will regret hiring this company - your move will be 1000X more stressful!! Hire local - Pay more - these people are not legitamate, do not waste yout time with them. They are all to helpful with scheduling, but horrid with everything afterwards. No responses to attempts to get assistance with repairs from damage they caused.

Service cost: $132

WORST EXPERIENCE OF MY LIFE! Supposed to pick up at 9am.. showed up at 8:30pm without explanation or communication in between. They were supposed to pack my items and bring materials. They only provided 10 boxes and some tape. I had to provide the rest of the materials and pack my things. It ended up taking two days to pick up my things and then they were a week late delivering. I ended up with items that weren't even mine. I feel like everything they told me was a falsehood. They said they guaranteed my pick up and drop off time. That's the reason I chose them. They said my items were insured for $50K. I found out later that they ended up putting in words in my contract that sounded like what we'd agreed to on the phone but were nothing at all what we talked about. The insurance was really only 50 cents a pound. Technically, I'm still waiting for them to return my calls and tell me how their "investigation" into my complaint is going. It's been two months and the only thing I heard was the story they told the Better Business Bureau when I complained to them.. something about a broken truck on the day of the pickup.. a fact I never heard once in the 100 un-returned calls I made to them. I feel like these people are con artists and will do anything they want to make money. I was charged $4600 for a tiny one bedroom to go from Calgary to Saskatoon because I have no way of verifying how much my things weighed. Worst. Experience. Ever.

Service cost: $4600

As most of the complaints on this site suggest, this company hires subcontractors. When something gets broken Metropolitan Movers puts the onus on the subcontractor to resolve the claim. This was definitely not communicated with me when booking. I was told that I had full coverage for any damaged items. To make a long story short, Warren the customer service manager simply ignores phone calls and tells you to call Edward the crew manager who also doesn't bother to respond. I will be the 45th person to file a complaint with the bbb. BUYER BEWARE.

Service cost: $1050

I was also uninformed like many of the reviewers were that this move would be contracted out to outside movers. The mover themselves were okay they were rather friendly and showed up on time. However after they had loaded my stuff it took them over four hours to drive from Regina to Saskatoon when that Drive should take at the very most three. After the move I also noticed that my dark bedroom furniture had some scratches and dings on it. But that wasn't the worst of it the worst was when I was asking for a receipt or an invoice when I was paying. The mover seemed to have no idea what I was talking about when I said I needed an invoice because my work is reimbursing me for this move. Finally he produced a handwritten receipt that said the amount that I had paid and told me that they would send me via email an official invoice at the end of the day when he had imputed all the information to the billing department. Two days later I still hadn't received anything so I called them and after waiting on hold for what felt like forever I was talking to a lady who said she would transfer me to the billing department however she hung up on me, surprisingly enough someone called me back a few minutes later and he was extremely rude when I said what I wanted. He told me they would send out the invoice right away. When I asked how long he said right now and I that I  can even wait on the line if I wanted. I couldn't because I had other things to do so I said if I didn't see it in a bit I would call again. Surprise surprise an hour later still no invoice. When I called back a lady informed me it would be at least 2-3 days till I got it. When I said that's ridiculous because someone else had told me they would send it today, and wanted to speak to a manager she said they would call me back. And again no surprise when I didn't receive a call back that day. After over a week of me needing to call multiple times everyday(they tended to say oh let me check then put me on hold and hang up) where I was told various things including: the billing department just closed, I'll submit an invoice request to the billing department, it usually takes 2-3 days to get an invoice, it can take 10-15 days to get an invoice. Finally I was given the number of the guys who actually moved me and told to try calling them. So I did, he seemed confused because apparently I had told him that the hand written receipt he gave me was enough. After explaining that it wasn't because if doesn't even have the companies name on it. He said he had lost their copy of it which was why he hadn't submitted it to the billing department. He told me they would make a new one and submit it right away. Later that day the cherry on top of this whole terrible experience happened. I got a call from them wanting to do a customer satisfaction survey. When I was in the middle of explaining how unhappy I was and that I wouldn't recommend this service to my friends I was put on hold mid sentence. And than they disconnected me. 
After 10 days and over 20 calls I finally received my invoice and I would never recommend this company because of their terrible customer service, and I don't at all know how it is they received a consumers choice award. .

Service cost: $1100

These people contracted to a third party when I specifically asked if they did which the rep responded that they do not. HIRE A LOCAL MOVER AND YOU WILL BE BETTER OFF ESPECIALLY WITH THE UNPROFESSIONAL, INEFFECTIVE, AND INEFFICIENT COMMUNICATION!!They charged me for THREE men to move ONE PC desktop tower sized item which weighs approx. 200 lbs. I am unimpressed and they ripped me off. This is on top of them messing up my moving date so I had to wait for which they claimed to have never offered the proposed date which I originally agreed to. They blamed me. DO NOT USE METROPOLITAN MOVERS!!

Service cost: $640

I blieved that they have a consumer AWARD Choice.   Unfortunatly, after my move went horrible, nothing but delays and damages.  I went to check who gave them the award.  I found that this claim is bogus and they are nothing than bunch of immigrant people they know nothing about honesty, expertise and customer service.  they get their workers from the shelters.  Always check on your movers before hiring anybody, check on their insurance, call the insurance company and verify the coverages, if they have 647 number instead of 416 and they are claiming over 10 years in business, this is a lie.  Are they providing you real references or just friends.  The most important, always ask for a flat rate fee instead of paying by the hour and read what you sign for.  Do not agree if the contract says "the mover will keep your items until full payment received.".

Service cost: $950