Mayzlin Relocation LLC

I am very frustrated about my first experience with Mayzlin. I was notified 3 days after my stuff was picked up that there is a delay and my stuff is estimated to arrive 14 days after the pick-up. This is extremely frustrating since I arranged this relocation with a deposit over a month in advance and was told by sales rep Chris Gibson that the trip from Massachusetts to Florida typically takes 3-5 business days. Despite the terms and conditions mentioning 3-14 days for delivery, I would have appreciated transparency ahead of time that the truck is “delayed” to wait for another customer’s pick-up date to consolidate orders. THIS IS POOR PLANNING ON THE COMPANY’s PART AND SHOULD HAVE BEEN COMMUNICATED BEFORE my pick-up. While the company is saving money doing this, I am losing money while I pay for a hotel each night and don’t have access to my medications on the truck. Customer service is NOT helpful – I have requested a supervisor’s info to discuss this concern to make things right, but they still have not provided me this info.

I was also overcharged on space used in the truck as I was advised to “over-estimate” my belongings beforehand so that the final price would be reduced upon the final measurement if less space was used. The movers did not demonstrate a measurement at the end, despite minimizing my belongings to save money.

PLEASE do yourself a favor and spend a few hundred dollars more and go with a different company. I am extremely dissatisfied and hope this review saves others from dealing with this hassle from Mayzlin Relocation.

Move size: 1 Bedroom Home Service cost: $3324

UPDATE: We got a call last week on Friday that our things were being loaded onto a truck. Truck 642, and that we could track it live.

Well, said truck was in Colorado for 3 days this last week. Fine, it’s taking its time….not fine.

I checked the tracking this morning and the truck has mysteriously vanished from the tracker. Where could it be? We have no clue! Customer service has not called with updates AGAIN, not even even to let us know if there was a breakdown.

Mayzlin had our things in storage for 2 weeks before even thinking before even thinking of fulfilling there side of the contract. We’re now coming up on them having our things for 30 days with no clue when we will actually get them.

Again DO NOT HIRE THIS COMPANY. Remember when I asked to speak to a manager? Yeah, never got a call. I seriously doubt anyone will help us from this company.

Mayzlin relocation has been an absolute nightmare to work with. They started off great, were very communicative and helpful. The SECOND our things were loaded onto the delivery truck they became impossible to get ahold of. We were told our earliest delivery date would be no problem, that the 4-21 day from pick up was from the day of drop off. Ok great, that’s not too bad. Or so we thought.

They have since changed that statement to our first available delivery date. So now we’re going off of our delivery date NOT the pickup which was originally promised?

They have now effectively pushed our delivery date back because we said we were available? How does that make any sense?

Every person I have spoken to in their customer service department is completely clueless and rude. They have no idea what is going on. They do not know where their trucks are, they do not know a time frame for trucks to arrive.

I asked to speak to a manager who might know more information, they were like “maybe they’ll get back to you, when they have time”….excuse me??

They have made our moving process incredibly inconvenient and stressful. If you are looking to hire movers DO NOT hire Mayzlin.

Move size: 1 Bedroom Home Service cost: $3700

Absolutely horrible experience—DO NOT USE THIS COMPANY. Every TV was broken despite being wrapped in bubble wrap and placed in TV boxes with corner protectors. It seemed like they either dropped them or ran something through the boxes. They lost the parts to my bed and didn’t reassemble the desk in the office, which was mostly broken by them. Many irreplaceable items, such as my grandmother’s oil and vinegar holders from Italy, were broken, along with a lot of sports memorabilia.

I paid extra for the pool table to be moved, but they refused to place it where I wanted. When I tried to contact customer service, I received no response. Three of my Joss pool cues and the case are missing—stolen, in my opinion. After contacting customer service again, I still received no reply a week later.

I was charged double the initial estimate. While I understood I might have had more items than originally estimated, seeing how my belongings were mishandled and damaged made me furious. I emailed customer service (Chris) again, asking what would be done, but got no response. The total cost for the move was nearly $15,000, and they either broke or lost $8,000 worth of my belongings. If I could give zero stars, I would. This company is absolutely horrible and untrustworthy. Additionally, the driver asked if he left his tool bag, which I haven’t seen—it might be with the parts to my bed or with my stolen pool cues.

Move size: 3 Bedroom Home Service cost: $15000

Dealing with this company was a nightmare from day of pickup.

We went with this company because of their lower price and a free month of storage. I ignored a number of tiny red flags and paid for it big time.

Beginning with pickup.. The truck arrived 4 hours late. The guys were shady to say the least. After two separate estimates we were told our stuff wouldn’t fit in the area of the truck they marked. To use the remainder of the truck we were quoted $3k. We ended up picking up lots of cigarette butts left behind and renting a U-Haul trailer and moving the rest of our stuff the 650 miles ourselves.

Our stuff was picked up on May 22nd. As soon as we found our new house on June 7th we requested a delivery on June 27th. We went over the one month free storage by 5 days. We received an invoice for $871 for additional month.

We were promised that once we were ready for delivery we’d receive our stuff between 1-7 days. We let them know 3 weeks ahead that we’d be ready starting June 27th.

The customer service lady was extremely rude any time I asked for delivery estimate.

After two weeks of waiting I made a complaint with the Federal Motor Carrier Safety Administration. That day they finally gave us an estimated drop off date. We waited another 8 days and received our stuff on July 17th.

On drop off date we were charged additional $375 for extra flight of stairs and our road being too narrow for the truck to drive up the driveway.

Lots of stuff arrived badly damaged and I’m so exhausted from this process I don’t have the energy to file claims right now.

Do yourself a favor and avoid this company at all cost.

Move size: 4 Bedroom Home Service cost: $8856

We hired this moving company to help move our family from Cleveland to Illinois and the crew they sent were unprofessional and inexperienced. Most of the items they moved were damaged, or broken. They poorly packed furniture so a lot of our stuff has brown stains on them that came from their dirty truck (couch, beds,pillows,dressers, tv stand). They broke one of our TVs because someone touched the screen while moving it, they damaged the chord on a treadmill that is only 2 years old and refused to move it to the basement so they just left it in the hallway. They left screws out of beds and tables and lied and told us that they were fully assembled. We only found this out because my husband sat on a bed and it slumped. We have a newborn and a two year old so unstable furniture like tables and beds are a hazard and could be very dangerous. Not to mention they also broke my standing desk so it only rises one one side, broke the back of a mirror, couch, almost all of our lampshades and a few lamps. In addition to that they left scrapes and/or wall dents in almost every room they worked in. We have filed a claim and don't expect much to be done, but knowing that they charge a decent price and hired inexperienced staff, the company should address this issue directly and work quickly to remedy this, but after going to them they just redirected me to the Claims Company that has 1.3 stars on Google. I have tried calling this company multiple times and no one answers. Our claim is in process, I will post a review update to see whether or not the company handles these issues with integrity and takes responsibility or conduct themselves poorly knowing that they hired someone ill-equipped for the job.

Move size: 4 Bedroom Home Service cost: $9000

I deeply regret using this service and honestly wish I just sold my stuff. Everything ended up costing $1899 MORE than what I was told.They were supposed to do the inventory call the day before the movers came and they didn't call me until around 8pm when I was seeing an expensive Broadway show. They called me three times and gave me so much anxiety that I ended up leaving the show to go home and they said we could just do the call the next day.

When we did do the call, they said we had several items that weren’t accounted for when I know for a fact I told the person on my initial call about those items since I was at home and looking at every one of them. How could I forget I have a California King bed? I remember the person joking about how big that mattress is but somehow that wasn’t included in my estimate which then dramatically increased the cost. There were also fees for not having the bed wrapped which I wish I would’ve been told in advance so I could’ve gone and bought my own. It ended up being an additional $60 for three mattress covers for the mattress and two twin boards underneath it (Also, why is a mattress cover for a California King and a twin bed the same price when it’s double the size?).

When everything arrived, we realized they never actually put mattress covers on it to begin with and simply wrapped it in a black garbage bag type material that we could’ve wrapped it in ourselves so we paid $60 for covers we never received. Shortly after they arrived and quoted us for the additional steps they had to walk, (apparently every 7 steps after 75 steps, is another $75 added to your bill) we paid, they ended up moving the truck significantly closer but didn’t adjust what we had to pay despite having to walk much less and charging us an additional $586!

There were also two people so one person would bring the furniture to the elevator and the other would walk it from the elevator to our apartment. Individually, neither of the movers were actually walking 75 steps. In addition to all of this, we were told that our stuff would get here within 10-15 days but it’s “often faster than that.” 11 days in, they called us and said our stuff was finally on its way and could take another 5-10 days to arrive. I ended up not having enough of my medication because it didn’t come within the time I was told. On the day they finally brought our stuff, a different company ended up dropping off our things and made me send the money to them. The morning of, they confirmed I’d be paying less than $2k for the final payment over text so I was going to send it through Zelle, but when they got here with the 18 wheeler and told us we had to pay an extra $586 because it wouldn't fit in the parking garage, my partner had to run to the nearest bank to take out the remaining cash since Zelle does not approve payments over $2000. While we waited, the mover aggressively asked me 3 times and then asked my partner as they walked in again "where is my money at?" They also sloppily moved our stuff in and scratched up the walls. They dropped one of our boxes on the ground outside and left it there for a while as they were moving things in. Other boxes looked beat up. They also brought a table that wasn’t ours and unpacked it so we had to tell them to take it back. We were told they would reassemble anything they disassembled, but they didn’t reassemble our TV stand or the bottom of our sofa couch.

We are also missing our WHOLE TELEVISION, one of our outdoor tables, my brand new $175 diploma that I just got from my recent graduation from NYU and a knitted blanket from my dead father. I feel like I got played which is incredibly sad given that I just graduated from college and had to drop $5859.04 on a one bedroom move from Brooklyn to Los Angeles when I was initially quoted $3960.04. I understand a quote being off by maybe $500, but $1899??? I’ll eat the $75 fee for the elevator both times but after that? We had a binding estimate! DO NOT CHOOSE THEM.

Move size: 1 Bedroom Home Service cost: $5859

Mayzlin Relocation promised only professional movers, careful handling of our possessions, on time service. None of it was true. Every piece of furniture we own was damaged and some antique pieces were destroyed. Lack of personal even with hired day laborers, who they claimed never to use, meant truck was not loaded in allotted time. We had to trespass early in the morning the next day to finish loading. Unloading was a two day process with mattress left on the floor after first day so we had a place to sleep. Total lack of communication with us the customer. When there was communication, what was stated never turned out to be what happened. Trying to file a claim is a joke in fact insulting. The entire process is a sham. We have moved several times as a clergy family and this was absolutely the WORST. I recommend if considering Mayzlin Relocation run away as fast as you can. Very disappointing and angry at how we have been treated.

Move size: 4 Bedroom Home Service cost: $9376

Moving with this company was an absolute nightmare from start to finish. I honestly wish I had done more research before trusting them with my belongings. First of all, their customer service team was completely unhelpful. I called multiple times to confirm my booking and make sure everything was in order, but every time I spoke to someone, I got a different answer. One representative told me my move wasn’t in their system, which caused me to panic because I’d already put down a deposit! It wasn’t until I demanded to speak to a manager that they found my reservation—no apology, no explanation.

Move size: 3 Bedroom Home Service cost: $5890

This review is for a long-distance move made between McKinney Texas and Copley Ohio. The move was to relocate my 85 year-old mother from TX to OH. The process began with a call with Jack W., our move coordinator. Jack was helpful during our initial call with him and two more calls while we were communicating about the items that would be part of the move. We then spoke to our QA representative, David O’Green, to finalize the items that would be picked up in Texas. We set our ‘first available move-in date” as the 22nd of June. The crew that picked up our items in Texas arrived on June 16th to load up the truck. The crew had 3 men and did a good job.

Once the pick-up was completed in TX, myself, my wife, and my mother drove back to MD (where my wife and I live).

While reading through the move information again, we saw that the 3-14 day delivery window didn’t start on July 16th, but rather it started on our stated “first available move-in date”, the 22nd of June. I was curious how the 3-14 day window was counted as I wanted to know what the 14th day was to set my and my mother’s expectations. I called the customer service number. The representative was very short with me in the conversation, as if I was wasting his time. He gave me an incorrect date (he stated a date 14 days beyond the date I was talking to him on). Over the next days, I called our move coordinator, David, twice and left messages with the nature of my call – simply “what was the 14th day?” I also sent an email on 6/25 asking for a reply to my question. I also emailed customer service on 7/2. I received a reply that didn’t answer my question, so I sent another email on 7/3. No reply. I emailed again on 7/7. Never got a reply. I left at least 2 voice mails with customer service, with no return calls. I also tried to contact our move coordinator, Jack W. I emailed him on 7/3 with no reply. On 7/8 I called his telephone line and he answered. He was not in the office, as he was dealing with a family member in the hospital. We spoke briefly and he said he’d contact me the following day. I sent him an email after talking to him, with a gentle reminder to reach out to me the following day. I never heard back from him. I emailed info@mayzlinrelocation.com about my question. No reply.

I received an email from Customer Service on 7/9 with a copy of the invoice showing the remaining balance. The total was wrong. The payment I made when the crew picked up the load in McKinney on June 16th was not reflected. I replied to the email stating that the payment made at pickup was not reflected. Customer service replied that they would get with accounting and get back to me. They did, and the invoice was resent with a correct total due listed.

Saturday, July 12th, the crew came to deliver my mom’s belongings. 26 days after the initial pickup and 20 days after the ‘first available move-in date”. The lead presented me the total due invoice. It has the same wrong total as the invoice that customer service had sent to me on 7/9. I explained to the lead and he contacted Mayzlin. After 20 minutes, we were all on the same page. The Ohio team unloaded and did a good job.

In summary, Mayzlin employees, prior to my mom’s belongings being picked up in TX, were courteous, attentive, and seemed to care about our satisfaction. Once Mayzlin had all my mother’s possessions loaded into a truck, we were completely ignored. Since no one, and I mean no one, returned our calls or replied to emails (except for an automated reply from customer service), my wife and I were left in the dark with all my mother’s possessions in limbo. My 85 year-old mother was sickened with distraught that she’d never see her belongings again. Customer service at Mayzlin, as far as our move is concerned, did not exist once Mayzlin had our property. Moving across country is a stressful endeavor. Mayzlin, with their apparent disregard for any decent level of customer service, turned up the level of stress that we experienced.

Move size: 2 Bedroom Home Service cost: $6467

It was, without a doubt, the worst moving experience I’ve ever had.

Despite receiving a quote, I was ultimately charged over $1,700 more than originally agreed upon. One of the major issues occurred when your team asked if an 18-wheeler could fit into my storage area. I confirmed that it could. However, instead of a standard truck, you sent a 75-foot extended semi that clearly could not access the location. As a result, I was forced to pay an additional $1,000 for a shuttle service.

When I raised the issue, I was told to “look at the contract”—completely disregarding the verbal assurances made by your sales representative, Donnie, who had assured me there would be no problem.

To make matters worse, my furniture was essentially held hostage until I paid the unexpected fees.

This experience felt deceptive and predatory. I urge future customers to read every word of the fine print and not trust what your sales team promises. Based on my experience, it’s clear their priority is closing the deal—not delivering honest service.

Move size: 2 Bedroom Home Service cost: $7200

We’ve been working with Mayzlin since November. We moved from Montana to Maryland and initially they were very awesome but we were supposed to move into our new home January 1st, so yesterday. Come to find out our stuff is in their storage in Idaho Falls. We are in Maryland. We confirmed for dispatch on December 6th via text for move in January 2nd. We’ve called the Florida customer service several times and have been met with “Michelle” every time who has been exceptionally rude and downright vulgar. She argues with my fiancé and when I got involved she said she won’t speak to me and when I called her out on it she called me dumb. She won’t provide any update on our stuff and cuts us off anytime we try to explain anything. We are now also somehow responsible for a $400 storage fee because the free 30 days ended on December 15th yet we confirmed for dispatch on the 6th meaning our stuff should’ve been on the way, not in storage. There was zero communication from Mayzlin we only found this out because we got our house keys sooner and wanted to move in a few days early. Come to find out we might not be seeing it till February. Michelle claims they are not in breech of contract but they are and the texts prove it. We verified dispatch on the 6th of December so 30 days from then is when delivery should happen NOT 30 days from January 2nd when we said we would be moving in. Because where does it make sense to deliver AFTER someone says they need to be moved in BY the 2nd? We have a 1 year old we cannot live without furniture and his necessary things. This has been SO unprofessional and the worst experience I have ever everrrrrr had with a moving company. I have filed a complaint with the BBB since they are accredited and I also have been in touch with the Attorney General of North Carolina. Do not work with this company

Move size: 3 Bedroom Home Service cost: $6500

Before trusting this company with your belongings, please read this review carefully. I strongly believe this is not even a legitimate moving service but more of a marketing scam.

Expect Lies at Every Step

Everyone in this company will lie to you. The first liar you’ll encounter is the sales representative (mine was Chris Gibson—his name deserves to be known). Here are some of the false promises you’ll hear:

• "Our price is much lower than the competition." – In reality, you’ll end up paying more.

• "Your delivery will take 2-7 days." – Expect at least two weeks.

• "Negative reviews exist because we discontinued Yelp, Google, etc. subscription" – No, the reviews exist because this company is terrible.

• "We will handle your belongings professionally." – Some of your stuff will be damaged.

• "We can transport motorcycles." – They can’t.

How They Scam You

Their trick is to severely underestimate your volume and lure you in with a fake discount.

1. The Initial Estimate:

o On my first call, Chris estimated my move at 400 cubic feet (cf).

o Other moving companies, using the same information, quoted 700-800 cf.

o When I pointed this out, Chris adjusted the volume slightly and tweaked the discount, still keeping the price lower than competitors. I foolishly stayed with them.

2. The QA Video Call – Where They Trap You:

o A few days before the move, you’ll have a video call with a different representative (mine was David O’Green).

o During this call, they drastically increase the volume estimate, claiming they "miscalculated" before.

o Mayzlin charges $7.50 per cf (far higher than the industry standard of $4-5 per cf).

o The revised volume will match what other companies originally quoted, but now, because of their inflated per-cubic-foot rate, your total cost skyrockets.

o At this stage, you have no leverage—your only option is to cancel and scramble for another mover at the last minute.

3. Your Discount Disappears:

o The discount promised by the salesperson? It’s not guaranteed.

o The QA rep might claim it's volume-dependent, meaning now your "discount" is different.

o I tried reasoning with him—don’t bother, you’re already screwed.

4. Beware of Unsigned Quotes:

o Every revised quote needs your signature.

o If you forget to sign one, it doesn’t exist, and the QA rep won’t even discuss it.

Pickup and Delivery – The Real Test

My initial impression of the pickup crew was positive—they wrapped everything well. But don’t judge too soon. Here’s what happens behind the scenes:

• Your items go on a box truck first, then to a local warehouse, and finally get loaded onto an 18-wheeler.

• It took over a week from pickup before my belongings even left the origin.

• The lack of common sense in stacking items is shocking:

o Heavy boxes and bags placed on top of fragile items, causing damage.

o DO NOT TRUST THEM WITH YOUR MOTORCYCLE.

 They ran a ratchet strap through my rear wheel, damaging the valve.

 My motorcycle arrived with a flat tire, costing me $300 to fix.

The only person I have no complaints about is the final delivery driver—he offloaded everything professionally, and nothing got damaged at that stage.

Final Verdict – Stay Away!

If you’re considering Mayzlin Moving, don’t.

• If you’re before the QA call, cancel immediately, demand your deposit back, and find another company.

• If you’ve already passed the QA call, brace yourself and be sure to leave reviews everywhere you can.

Good luck with your move!

Move size: 3 Bedroom Home Service cost: $4500

Before I paid, communication was excellent. After I paid, it completely disappeared.

I called for an update yesterday (01/25/25)and received none. I called again today(01/26/25), only to be told, “You called yesterday. There are no updates, and we’ll call you when there is.” That’s unacceptable.

I have medication in one of the boxes, which was accidentally packed in the wrong one that’s on me. However, I have an AirTag in the box, and it hasn’t moved in nine days. How is my shipment supposed to arrive within the promised 7 to 10 days when it hasn’t even left the initial location? (they picked up 01/14/2025)

This entire process has been beyond frustrating. I could’ve gone with another service, but I chose this company because I spoke with a representative who assured me they could deliver within the timeframe. I even explained that my previous carrier wouldn’t be available until the 26th, and they guaranteed they could deliver faster yet here we are.

Update:

After an entire month of waiting, my items were finally delivered on the 11th of February far beyond the promised timeframe. And yet, the nightmare didn’t end there.

• As the delivery worker moved my elliptical off the truck, he broke it right in front of me.

• My TV stand arrived broken.

• When I carried my TV upstairs, I noticed the box was caved in, and the screen was completely shattered.

I pointed this out immediately, and the response? “Call customer service.” So I did. Now, I’m stuck in a claims queue, currently at number 202 I started at 278 and it can take up to 90 days just for an update.

To make matters worse, they charge $75 per flight of stairs and have the nerve to define a flight as just seven stairs.

Final Thoughts:

This was, without a doubt, the worst moving experience I’ve ever had. Not only was I blatantly lied to about the timeframe, but my belongings arrived damaged or completely broken. This company made big promises to get my business and then delivered nothing but delays, damage, and disappointment.

Would I ever recommend this company? Absolutely not.

Update:

On March 24, 2025, I was informed that my claim for my damaged TV was denied because I had packed the TV myself. However, I followed the company’s instructions precisely—I purchased the recommended TV box and used foam and bubble wrap for protection. Upon delivery, the mover caused additional damage by putting a hole in my wall with a mechanical dolly. The TV box itself was bent, as if it had been struck by the corner of another box, indicating that the damage occurred due to mishandling during transport. Regardless of who packed the TV, it is evident that the damage was caused by the careless handling of my belongings.

Overall, this has been an extremely disappointing experience. The company’s lack of care and accountability, along with the excessive charges, made this the worst moving experience I have ever had.

Move size: Partial Move Service cost: $3900

Worst movers ever. Items poorly packed and damaged. A valuable coffee table was damaged to to improper packing after being warned it was fragile. They claimed it was already damaged which was a lie. Lingerie used as packing material for garden tools. Loudspeakers packed with bathroom material. Dozens of silk ties packed next to shoe polish cans with any wrapping. NONE of the boxes were labelled so it was a mystery where to put them. Seven months later and I am still finding missing items in strange places. Parts for furniture and book shelves (the pins that hold the shelves up were lost). An expensive turntable was packed on its side damaging it. I could not reach anyone at the company afterward to complain, they ghosted me. Thieves.

Move size: 3 Bedroom Home Service cost: $35000

The worst moving company I have ever worked with. They prey on customers and lie with promises of delivery dates, direct routes, and having their own trucks ready to go.

When looking for a mover I told them the most important thing was having a delivery date of December 12th. They said not a problem as long as I moved my pickup date up 48 hours, which I agreed to. Today is the 12th and all of my stuff is still in Austin Texas. For reference I am moving to Florida. At least a 3 day trip with DOT regulations.

Their customer service operator, John, gets off on being rude to customers. Just repeats the same “we are waiting for a truck” and won’t escalate to a supervisor, and will hang up on you at the slightest bit of resistance.

This company simply cannot be trusted if you need a reliable and stress free move. I can almost guarantee my things will be damaged. Make sure to leave reviews everywhere, including Google, BBB, and Verified Movers and anywhere else you can find.

Donnie in sales is a commission based liar, John is an unhelpful person who should be nowhere near customer service, and the owners are cowards who won’t make things right with customers.

Best advice to this company is to shut down. This ain’t the career path for yall.

Move size: 1 Bedroom Home Service cost: $4000

My daughter was planning a move from Richmond, Va to New York City. Because of the starting date for a new job, she had to make the move quickly and did not have time to do research for a moving company. I offered to do the research and recommend three companies. Based on my research, I recommended Mayzlin Relocation. We looked at their reviews online and they were mostly very positive. That was a good sign, However, we did not look at the reviews on the Better Business Bureau, which was a mistake. There were too many complaints about problems similar to the ones my daughter experienced. It made me wonder about the authenticity of the many positive reviews on their website.

My initial contact with Mayzlin was with Michael Anthony. He was very helpful, explained lots of things to me about moving, provided useful information about insurance requirements, shuttle service, packing, etc. In addition he was very pleasant to talk with. He told me it was a family business which I also saw as positive. My daughter signed a contact with Mayzlin to pack and move her belongings. On Oct. 25, two men came to pack and pick up. All inventory had been agreed upon and they did not identify any additional items that were not on the list. The men did a good job. I asked where they were taking the items and was told they go to the warehouse. We had been told that delivery could take 7-10 days. To me that meant 7-10 days from pickup. My daughter interpreted it to mean 7-10 from the date she could accept delivery, which was Nov. 1, the day she could move into her apartment. She was content with the fact her belongings would arrive between Nov 1-10, She asked for at least two day’s notice because she needed to take off from her new job and reserve the freight elevator in her building. She had informed Mayzlin that the building allowed move-ins on Mon-Fri. Only. No weekends.

My daughter was called on Nov. 2 and told they would deliver on Nov. 4 and would call her the morning of Nov. 3 to let her know the time of arrival. She arranged to be out of the office and scheduled the elevator. Things fell apart after that. On the afternoon of Nov 3, I got a call from Mayzlin informing me that their truck broke down and delivery would be next week (Not sure why they called me in VA instead of calling my daughter in NY whom they had been dealing with). I could not believe what I was hearing!. What kind of established moving company could not have a truck fixed or replaced for a whole week to accommodate their customer. Only one truck! They could give no date the following week so she was at their mercy. In the meantime she is in a vacant apartment sleeping on an air mattress. The positive side was she had a place to stay.

Next disappointment: She was contacted on Nov 9 and told they would deliver on Nov 11. Again, she made the necessary arrangements for the arrival of the movers. No such luck! When she had not heard from Mayzlin the morning of Nov 10 about arrival time, she called them that afternoon. She was told they wanted to deliver on Sun , Nov. 14 because they had another load to pick up in VA and wanted to pick that up and make both deliveries. Mayzlin gave no consideration to how they would be inconveniencing a client whom they had already disappointed once. They were thinking only of themselves. My daughter pleaded to have her things delivered as scheduled and not wait for an additional pickup. She reminded the caller that her building does not allow weekend move-ins so Sun was not an option. The only person in customer service who had been somewhat helpful said she’d see what she could do. Shortly thereafter, she called back to say they could deliver Sat. morning. Again she said no weekend move-ins are allowed. They finally agreed to deliver on Mon. Nov. 15 at 1pm.

Nov. 15, 1pm came and no movers. She was finally contacted that they would arrive around 3pm. They actually arrived about 4:15 pm. She was then informed about the long haul fee ,which they say was in the contract Michael told me about the elevator and step fee but said nothing about the long haul fee. Unpacking began. Not at all surprised, some things were broken and packing obviously was not done by professional packers.

The day after delivery, I attempted to contact Michael Anthony, to whom I originally spoke and I have not been able to reach him. A recording comes on directing the call to someone else’s voicemail. If you decide to use Mayzlin, you do so at great risk!

Move size: 2 Bedroom Home Service cost: $5000