Mayzlin Relocation LLC

I highly recommend Mayzlin Relocation and will book them every time. They are timely, professional, and offer very competitive rates. They were very accommodating regardless of any challenges, whether booking last-minute or working with large furniture and small spaces. I find moving very stressful, and these guys have lifted a massive weight off my shoulders every move (literally). I am thankful for their service! I try to be mindful of the small things I can do to provide a better working environment.

Move size: 2 Bedroom Home Service cost: $4520

I had a horrible experience with this company. I moved from a tiny apartment in NYC to Baltimore. It should have costed very litter, but I’m single and 52 and paid the $3700 to make it easy and stress free for myself. It was anything but. The movers broke things, throw important things in boxes, and then couldn’t get my favorite armoire out of my apartment building (even though my last move got it IN the building just fine). They damaged the buildings hallway and then just left it in the apartment. I not only got fined for leaving it in the apartment, I had to pay $600 for getting it removed AND DISPOSED OF because I could not find anyone who could move it out next day for under $4k. I also lost my security deposit of $2350 because of the hallway damage. They broke an antique mirror worth $5k and other misc pieces. I filed a claim with their insurance company and after months they offered me $21.

Whatever you do, go with ANYONE else. Find a couple college kids and you’ll fare better than I did. Never heard from anyone at Mayzlin again. S bunch of crooks who subcontract a bunch of amateurs. It was criminal honestly. Jeanne Nugent

Move size: 1 Bedroom Home Service cost: $3700

If you’re reading this, beware of this company. My review is a lot to read, but I promise it’s worth it. You’ll save money and time. Here’s my detailed experience:

On 10/18/2022, I inquired about a quote for a move from Brentwood, MD to Los Angeles, CA with Mayzlin Relocation. This call (with Sales Rep Chris Gibson) included conversations about inquiry of cost for services, pick-up/drop off policy, request for advising on delivery window given the specifics of my move, and inquiry of additional costs that may be incurred during this transaction.

On 10/28/2022, I circled back and confirmed booking MAYZLIN, with a pick up date of 11/14-11/15 and delivery date of 11/28.

On November 7, I completed a quality assurance FaceTime call and text correspondence (with Christina Blosser) showing my storage unit and all items in it. I was given a cost for packing supplies that would be included in my overall price.

On November 8, I was was requested to confirm truck dimensions for delivery to determine need for additional shuttle. I submitted verbal and text confirmation that the dimensions were acceptable from the apartment building.

On November 15, I was contacted an hour before by a driver saying they would be at location for pick up. This was outside of the 24 hour notice I was told I would receive. I was also charged extra for packing materials already accounted for, and fees for moving items from location to truck outside of the allotted 75 feet, which was never previously explained nor was it accurate (I have videos and measuring to prove this).

On November 25, I called to check on the status of the delivery and was told that per the policy, the company has 5-21 business days from delivery date to delivery items (yes, you read that correctly). I was confused about this but upon further investigation, requested to change my date to 11/25 to begin the process. I was also told then that I could have expedited the move for additional $1-2k, but I had missed the window to do so. This was done so by an Ayesha (no last name) who told me I could not contact anyone above her as she was the manager, and the only way to escalate my concerns would be via email which would also come to her.

On November 28, I arrived at the delivery location in Los Angeles. I then begin a series of calls, every 2-3 days, to check on the status of my delivery. I was told for the first two weeks that my belongings were not able to be included on a shipment out yet. I again inquired about the 5-21 business day window, at which time I was informed this included weekends but not holidays.

On December 8, I was told items were scheduled to be on a truck in transit by December 10.

On December 12, I was told items were in route and given a 7 day window for delivery.

On December 15, I was told items were expected to arrive between December 21-22.

On December 19, I was told my delivery date changed to December 23-24. I then communicated that I did not know if anyone would be at the desk to operate the loading dock on Christmas Eve, and that would be something I’d need to check.

On December 20, I circled back with Customer Service to inform them that I needed 72 hours to inform my concierge about a loading dock reservation, and I still had no confirmation about 12/24, Christmas Eve. On this call I was also told I would need a shuttle for $500 as the driver has determined, without seeing the location on site, that the truck would not fit despite confirmation from the apartment building that the dimensions of the truck were acceptable. As of this afternoon I have been told items will arrive on December 26, after Christmas.

Desired resolution: safe transport and delivery of my items, without damage, preferably before the new year. It’s been the overall lack of compassion, communication and concern from customer service that’s really blown me away. Condescending, patronizing and lacking empathy especially during the holidays.

Move size: 1 Bedroom Home Service cost: $5000

Choosing a moving company is a major source of worry for me. Putting money into this firm was a brilliant financial choice. I asked for a two-person crew, but fate sent me five instead. They excelled at what they did and clearly enjoyed doing it. Because of their upbeat attitude and kind assistance, my entire relocation went well. There have been too many instances to count when I've hired movers just to have them whine, making them look unprofessional. They were wonderful gentlemen: on time, cautious, and helpful. very recommended.

Move size: 2 Bedroom Home Service cost: $3954

This is a complete ripp off! They are not going to give you the exact date and times of delivery and pick up until 24h prior! They are going to make you miserable by many phone calls asking same questions about address and basic thing and at the end, you figure they don’t even communicate the corre address!! Despite giving all the information about exact items to move and describing the whole setting for pick up and delivery and asking them to give the final number , they charged me 700$ extra for just taking them from elevator to the apartment call it long distance carry! The other two companies that I worked with at same building, didn’t charge me for this.

The company that I work for is going to pay the whole amount but this has been super unfair and unprofessional, that has made me to put a review, help others to not get into this mess.

Move size: Partial Move Service cost: $3700

This company was the worst moving experience we've ever had in eight years of four moves. Their customer service/company representatives were rude, unresponsive, and in one particular case outrightly hostile. Any answers to questions were constantly contradicting and we were shuffled from one customer service representative to another.

Items were left off of our ticket from the start of the process onwards which compiled into almost $2,000 extra charges we weren't originally quoted. We attempted to correct their mistakes in our item count both over the phone and via email. It required multiple inquiries during the entire process on our end to ensure that problems created by this company were fixed. We are having to put in claims for three broken pieces of furniture and anticipate that we won't receive compensation in any form given their prior actions. They describe themselves as military-friendly, but could not provide any movers with on-base access after agreeing to.

Finally, at drop off, we had several items damaged, half of the furniture unassembled, and a large pile of trash left outside of our garage by the movers. Overall, we spent $12,000 and regret every cent. Please, use someone local or move yourself instead of spending a good chunk of your savings fighting for your items back.

Move size: 4 Bedroom Home Service cost: $12000

This will be a bit long, but if you don’t want to read it all just know - DON’T use this moving company.

First things first, THEIR GOOGLE REVIEWS ARE SKETCHY. I used to work for a website that provides a similar service to Google Reviews, and all I’m saying is that it’s very weird all of these 5-star reviews come in as the only review on a persons profile. And they’re all lacking any sort of detail….idk but that’s weird. Check their Yelp page to see the truth of their service ?

My boyfriend handled coordinating our move from VA to FL, and chose to work with Mayzlin. The planning, pricing, and coordinating phases of the move went very smoothly. The price seemed reasonable, and our sales person Danny Murphy (who is actually Danny Mayzlin, the son of the owner Simon Mayzlin - why did you give us a different last name? That’s so weird) was very available and helpful…in the beginning.

We had the movers pick up our things on August 16th, and the move was scheduled for August 19th. We didn’t know this initially, but the movers told us they were going to move our things from VA to BALTIMORE and keep them in a warehouse until our move, which I hadn’t heard over until the day of the move. The language barrier between us and the movers made this a bit tougher to understand.

We knew there was a seven day delivery window, but we had planned the move over 3 months in advance so we were hopeful things would go smoothly. We had to fly down to Florida that weekend to receive our things, and to little surprise our things did not arrive. Fair enough, we knew there may be a delay, but the frustration came from the lack of communication.

I called, texted, and emailed basically begging for somebody to just get in touch with me to tell me what was going on. Our main point of contact, was never heard from again. Even to the time of writing this review, we have never been able to get in touch with him again. The multiple emailed I sent to customer service never got a reply. And then the voicemails I left with customer service did not reply until over a week later, basically saying there was nothing to update.

Finally, after returning to VA and staying with family on August 25th they tell us they will deliver our things IN A WEEK. We end up moving down permanently before our things arrive. So we sleep on an air mattress for a week, with no idea where any of our things are. Nobody to speak with, we just hoped our things would arrive eventually. Come September 1st, only after telling us that their truck won’t fit in our apartment complex, they move all of our things into ANOTHER truck and deliver our things at 9pm. Crazy enough, the movers that moved in our furniture were the ONLY competent people throughout this entire process.

I regret not paying more for a more reputable and professional company. I am very disappointed in their lack of communication, and timeliness. The sales person Danny abandoned us once he got our money, and the customer service dispatchers basically gave us nothing. It’s a literal joke that their website says ‘no hidden costs, customer centric’ and most of all ‘award winning’ LMFAO…yeah right.

Move size: 2 Bedroom Home Service cost: $6000