Mayzlin Relocation LLC

The worst moving company I have ever worked with. They prey on customers and lie with promises of delivery dates, direct routes, and having their own trucks ready to go.

When looking for a mover I told them the most important thing was having a delivery date of December 12th. They said not a problem as long as I moved my pickup date up 48 hours, which I agreed to. Today is the 12th and all of my stuff is still in Austin Texas. For reference I am moving to Florida. At least a 3 day trip with DOT regulations.

Their customer service operator, John, gets off on being rude to customers. Just repeats the same “we are waiting for a truck” and won’t escalate to a supervisor, and will hang up on you at the slightest bit of resistance.

This company simply cannot be trusted if you need a reliable and stress free move. I can almost guarantee my things will be damaged. Make sure to leave reviews everywhere, including Google, BBB, and Verified Movers and anywhere else you can find.

Donnie in sales is a commission based liar, John is an unhelpful person who should be nowhere near customer service, and the owners are cowards who won’t make things right with customers.

Best advice to this company is to shut down. This ain’t the career path for yall.

Move size: 1 Bedroom Home Service cost: $4000

My daughter was planning a move from Richmond, Va to New York City. Because of the starting date for a new job, she had to make the move quickly and did not have time to do research for a moving company. I offered to do the research and recommend three companies. Based on my research, I recommended Mayzlin Relocation. We looked at their reviews online and they were mostly very positive. That was a good sign, However, we did not look at the reviews on the Better Business Bureau, which was a mistake. There were too many complaints about problems similar to the ones my daughter experienced. It made me wonder about the authenticity of the many positive reviews on their website.

My initial contact with Mayzlin was with Michael Anthony. He was very helpful, explained lots of things to me about moving, provided useful information about insurance requirements, shuttle service, packing, etc. In addition he was very pleasant to talk with. He told me it was a family business which I also saw as positive. My daughter signed a contact with Mayzlin to pack and move her belongings. On Oct. 25, two men came to pack and pick up. All inventory had been agreed upon and they did not identify any additional items that were not on the list. The men did a good job. I asked where they were taking the items and was told they go to the warehouse. We had been told that delivery could take 7-10 days. To me that meant 7-10 days from pickup. My daughter interpreted it to mean 7-10 from the date she could accept delivery, which was Nov. 1, the day she could move into her apartment. She was content with the fact her belongings would arrive between Nov 1-10, She asked for at least two day’s notice because she needed to take off from her new job and reserve the freight elevator in her building. She had informed Mayzlin that the building allowed move-ins on Mon-Fri. Only. No weekends.

My daughter was called on Nov. 2 and told they would deliver on Nov. 4 and would call her the morning of Nov. 3 to let her know the time of arrival. She arranged to be out of the office and scheduled the elevator. Things fell apart after that. On the afternoon of Nov 3, I got a call from Mayzlin informing me that their truck broke down and delivery would be next week (Not sure why they called me in VA instead of calling my daughter in NY whom they had been dealing with). I could not believe what I was hearing!. What kind of established moving company could not have a truck fixed or replaced for a whole week to accommodate their customer. Only one truck! They could give no date the following week so she was at their mercy. In the meantime she is in a vacant apartment sleeping on an air mattress. The positive side was she had a place to stay.

Next disappointment: She was contacted on Nov 9 and told they would deliver on Nov 11. Again, she made the necessary arrangements for the arrival of the movers. No such luck! When she had not heard from Mayzlin the morning of Nov 10 about arrival time, she called them that afternoon. She was told they wanted to deliver on Sun , Nov. 14 because they had another load to pick up in VA and wanted to pick that up and make both deliveries. Mayzlin gave no consideration to how they would be inconveniencing a client whom they had already disappointed once. They were thinking only of themselves. My daughter pleaded to have her things delivered as scheduled and not wait for an additional pickup. She reminded the caller that her building does not allow weekend move-ins so Sun was not an option. The only person in customer service who had been somewhat helpful said she’d see what she could do. Shortly thereafter, she called back to say they could deliver Sat. morning. Again she said no weekend move-ins are allowed. They finally agreed to deliver on Mon. Nov. 15 at 1pm.

Nov. 15, 1pm came and no movers. She was finally contacted that they would arrive around 3pm. They actually arrived about 4:15 pm. She was then informed about the long haul fee ,which they say was in the contract Michael told me about the elevator and step fee but said nothing about the long haul fee. Unpacking began. Not at all surprised, some things were broken and packing obviously was not done by professional packers.

The day after delivery, I attempted to contact Michael Anthony, to whom I originally spoke and I have not been able to reach him. A recording comes on directing the call to someone else’s voicemail. If you decide to use Mayzlin, you do so at great risk!

Move size: 2 Bedroom Home Service cost: $5000

Oh my God.

I cannot believe the absolute disrespect and lack of professionalism I had experienced with this company.

I am a first responder therapist. I have been inundated providing care over the holidays. I love what I do but I have been slightly overwhelmed with the packing and finding the right movers for my move.

Kristen the service coordinator first seemed great with wanting to help me. Then it went downhill.

The constant calls and follow ups while I'm at work helping clients with their mental health and care.

She Said she had to release the dates for me since I couldn't respond by 9am. I texted her and said ok I understand but I had a break at 10am.

Then she texts and calls immediately saying my dates are still available.

I told her I'm going home for my break and she wanted me to call as soon as I get in. I finally call her and inform her I wasn't ready to do the contract due to the amount it costed as I tried to get the monies together. What she didn't know that I was going to say was I was going to push the dates back to give me time to have my monies come through and work with her company. She didn't know that because she went off on me.

She called me broke and crazy and I needed mental health services. Because I had her give me her personal cell number and wasted her time.

I am glad I didn't work this company. Anyone can post reviews meaning they can be hired to. I read the horrible ones who also said customer services disrespected them and they were over charged 4 to 10xs what they were quoted.

So do not work with this company if they can talk to you unprofessionally before even getting the sale, how do they talk and treat you during the work and after the work.

Move size: 4 Bedroom Home Service cost: $6200

We had a worse experience with them. Not trustworthy and not reliable. They promise customers with guaranteed delivery date and even take money for it, but just to get business. After all this when ones try to contact them, nobody answers the phone or even bothers to call back. They only say we can not do anything about it. Be cautious. There reviews are not trustworthy anywhere. Hire a company who is more professional and helpful. Christina is worse to talk too, she just denied completely about the delivery date saying we never told you that, until we sent her the document mentioning the extra charges and guaranteed delivery date. To get our business she was completely opposite. So people beware. Don't waste money here.

Move size: 3 Bedroom Home Service cost: $14000