Levic Van Lines

This company is HORRIBLE to deal with and has a great scam going. They quote you a per cubic sq/ft fee and then show up with an undersized truck and tell you that it holds far more than it actually does. Here's my story...

I contracted with Levic Moving and Storage dba "Levic Van Lines" to move all my household possession from Los Angeles, CA to Boulder, CO at a rate of 4.55 sq/ft. On April 26, 2021, Levic showed up with a moving truck they claimed was "26 feet long."

Near the end of the packing, it became clear that all my belongings would not fit in their truck – even though the 26’ truck used was based on the Levic calculation of all my itemized household goods (estimate was 275 items, actual was 265 items). The movers left 2 to 3 feet of unused space at the top of the first truck and called in a 2nd truck to accomodate the supposed overage. The result: even though I received Binding Estimate of $7,000, I was charged $12,100 on the day of the move - after the truck were fully packed.

Amazingly, all belongings arrived in ONE Penske 26’ truck. Per the Penske website, their 26’ truck has a capacity of 1,700 cubic square feet. The math is simple: The amount quoted was $4.55 cu/sq/ft times 1,700 sq/ft = $7,735. Subtract the discount offered by Levic in the Binding Estimate of $833.95 and add the fuel surcharge fee of $501.85 and the storage fee of $225 and the amount comes to $7,627.90, not $12,100, an overcharge of $4,472.10. Levic clearly sent a truck less than 26’ packed it inefficiently and then used the scam to overcharge me on the day of the move and after everything had been loaded in their trucks.

Levic also promised delivery on 7/1/21 and showed up on 7/8/21 costing me $699.33 in lost rent.

Finally, Levic broke and lost items totaling $1,050 as confirmed and signed off on the Bill of Lading by the movers who arrived with my goods.

If you were scammed the way I was, I urge you to file a complaint with the BBB, the Bureau of Household Goods and Services, the U.S. Department of Transportation: Federal Motor Carrier Safety Administration, the FMCSA, and on as many of these sites as possible. This company is unethical, fraudulent, and virtually unresponsive (I logged over 50 calls without a return call).

Note that Levic Van Lines is the business name for Levic Moving and Storage located at 201 KING OF PRUSSIA ROAD SUITE 650, WAYNE PA 19087 when filing complaints.

Move size: 3 Bedroom Home Service cost: $12100

I know that I needed a moving company to help me out for the move. I own way too much to do it on my own! My boyfriend’s best friend was actually the one to refer me to this company because he said that it was affordable and you get a staff who knows what they are doing. When they arrived to my home, I explained to them what rooms needed to be cleared out first because I wasn't completely finished packing. They were quick and friendly. Their packing skills were definitely up there because not a single thing that I owned was damaged which was super great! My boyfriend just bought me a new vanity mirror and they EXTRA packed that for me without any hesitation. They were very considerate and not stingy with the packing materials. They ensured me a great and stress-free moving experience and they definitely kept their promise.

Move size: 1 Bedroom Home Service cost: $1485

Movers were really patient, understanding and flexible. They were great with rescheduling and working with us to coordinate the details. The day of the move, the team were terrific! They arrived early and kept it moving all day long. They were incredibly hard workers and careful with each box and our furniture. Very professional, checked in with loose items that needed to be boxed and problem solved. The team even rearranged furniture for us. I was so impressed with this team! They finished the job ahead of schedule. They didn't waste any time during the hours they were on the job. I would hire this team again for sure. These movers have earned my business and all my referrals!

Move size: 1 Bedroom Home Service cost: $1455

I give this Company 0 stars! Worst movers and customer service ever. I scheduled my move for 05/12/23 and had a quote for $2,300 from Florida to Georgia they got there 4 hours late and than proceeded to tell me that I was going over my cubic ft quote. I sent Frank a list and all measurements of everything that was going in the truck and they now said I was quoted by cubic ft and now will have to pay an extra $2,000! Frank by the way disappeared from planet earth. I wanted my stuff off the truck and they refused, holding my stuff hostage unless I paid. I also signed their paperwork not being aware that they only pay $0.60 a the pound if they damage your furniture which they ended up damaging a lot of my things. My stuff took a week to arrive which was also not told to me by Frank when I booked them, I was under the impression that I would have my stuff within 24 hours so we had nothing on my move in day and had to go buy things to sustain us for a week. Let’s get to Sean who was one of the movers that extorted money from me and said he would leave with my furniture if I did not pay him for what he claimed was an extra fee of $75 saying that from the street to my door was over 75 ft which after measuring was only 37ft. When I called to complain they did nothing and I never got my $75 back, I filed a claim for my broken items and they gave me $159 which was an insult. This company sucks, please do not give them your business they deserve to go out of business for their thievery.

Move size: 2 Bedroom Home Service cost: $4200

The review

10/10 would not recommend this company. At first it was a great experience, the lady I worked with (Amy) seemed to be very informative about what I was getting myself Into. We have never moved this big of a distance so it was obviously already stressful and the thought of a company I’ve never heard about was a bit worse.(Should’ve just bought a uhaul and did everything myself) I was quoted around $1300 for everything, signed the contract and everything. I was warned about the amount of stairs being more than ten it would cost more and I was fine with that. I had my date set for pick up two weeks before we leave to a whole new state. Well I get a call almost a month before and Amy is asking if they can pick our stuff up earlier because of holiday season and everyone is moving etc. to ENSURE that we get our stuff at our by our move in date which was a month later. I honestly didn’t mind a month I understood during these circumstances that would be necessary. So the day the movers come (David &Tony) they show up an hour after the time given to me (between 8-11) so they show up at 12. They were friendly but destructive a bit with our bedroom items and my walls. They did take the time to ensure my tv’s were completely protected which was wonderful as they weren’t broken when we got them. During that time though I got charged an additional $250 for two extra stairs and then walking a little more than 150 feet. I was also told that the process Amy explained for pickup was wrong and that I didn’t get to choose my date. I was starting to get stressed finding out that the contract I signed pretty much meant nothing. So now comes time for us to move a month later and we are supposed to receive a call 24hrs before our drop off. I also was told they deliver in a semi trailer so us moving into apartments made that impossible and we would have to pay for a shuttle. Another $500-$600 for that but I chose to have it dropped off at my family’s house. (Which I now had to load my own stuff) and still pay for a trailer to take it from point A to point B. I’m now at $2000 dollars for this. There was no communication from the dispatch team unless I constantly contacted them just to get some kind of response which was always vague. Now we are two more weeks into our new move (so a month and a half later) we finally get the call about our stuff coming. The company that dropped off(apparently an outside company that Levic Van Lines uses) continuously complained in front of myself and my family about the heavy boxes we had and we couldn’t verify any of our things before they unloaded and we paid them. Not to mention my Fiancé was helping them as well because of all the complaining.Come to find our our coffee table was missing and my dresser and nightstand were damaged along with kitchen stuff. Absolutely way more stressful of an experience than just loading it ourselves and taking it. Only saved $500 and added on consistent stress for almost two months of waiting.

Move size: 1 Bedroom Home Service cost: $2000